Great! Packages all arrived next day. Freezer stuff with a separate courier. Only thing that was “annoying” was for a fairly small order. 3 boxes arrived with post NL lots of notification a... See more
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I’ve had a great experience shopping with Joybuy.nl. They consistently offer some of the best discounts I’ve come across, which makes it easy to find good deals without spending hours comparing pr... See more
I bought an excellent 98% latex pillow here. Four times cheaper than in many (web)shops and still of really decent quality. They deliver ultra-fast. You can find the bill online in your customer's acc... See more
Absolutely first class, fantastic value but the service was even better. Next day delivery and when your item is on route you can follow the van on a map, not only that but they called 45 mins before... See more
Company details
Written by the company
Bij Joybuy draait alles om een uitstekende winkelervaring: kwaliteitsproducten, snelle en betrouwbare levering, scherpe prijzen en klantenservice die altijd voor je klaarstaat. We werken samen met bekende merken, verzenden direct vanuit onze locaties in het Verenigd Koninkrijk en de EU, en gebruiken slimme systemen om je bestellingen snel te leveren. Joybuy is momenteel in de testfase in het Verenigd Koninkrijk, Nederland, Duitsland, Frankrijk, België en Luxemburg, ter voorbereiding op de volledige lancering in het VK en Europa. Don’t just buy, Joybuy.
Contact info
Netherlands
- support@joybuy.com
- www.joybuy.nl
4.7
Excellent
11K reviews
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This is one of best app I found out…
This is one of best app I found out this year and I love it and is very cheap too
April 1, 2026
Excellent Joybuy!
I’ve had a great experience shopping on Joybuy! The service is excellent—customer support is responsive and helpful. Prices are very reasonable, and I often find great deals. Shipping is fast, and my orders always arrive quickly. I use it frequently and will definitely keep coming back. Highly recommended!
March 31, 2026
Unprompted review
I’ve had a great experience shopping on…
I’ve had a great experience shopping on Joybuy! The service is excellent—customer support is responsive and helpful. Prices are very reasonable, and I often find great deals. Shipping is fast, and my orders always arrive quickly. I use it frequently and will definitely keep coming back. Highly recommended!
April 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery windows are too big
The delivery windows are too big, which is extremely inconvenient and there is no way to change it or get an accurate time window. From 7:30 till 15:00 is just ridiculous. And then they keep calling your phone number, texting, harassing you to pick up the phone. Please just deliver my package without having to miss 10 phone calls? Or give a more accurate delivery time.
April 1, 2026
Reply from Joybuy
Hello,
We thank you for your feedback. We understand that the frequency of our communications may have seemed excessive to you, and we sincerely apologize for that.
Our calls and messages were intended to assist you for a successful delivery, but we recognize that we could have better adjusted their frequency. We take note of your comments and will discuss with our logistics team how to make our reminders more precise and better suited to your availability.
For any additional questions, you can write to us at support@joybuy.com.
Thank you for your understanding.
Sincerely,
Claire
Joybuy Support Team 🌟
The side-table came quick and for the…
The side-table came quick and for the price I payed I am pleased that I bought this item.
March 19, 2026
Faster leverage...keep it up!!!
March 31, 2026
Grooming Kit that Never Arrived
My ordered the dog grooming kit and noticed immediately after that my old address was showing as delivery address. Reached out to customer care before order was processed requesting for change of address but they said they couldn’t. I was instructed to cancel the order but the app did not allow cancellation. A CCR said they will handle cancellation which never happened. Reached out again and was only getting responses more than 24 hrs only to be told my order was delivered and I never received anything and my old address is still vacant. Very bad service, no response to communication and it’s been more than a week with no communication. Very disappointing. Am yet to have this resolved till date. Express caution while buying anything from Joybuy
March 29, 2026
Reply from Joybuy
Hi there,
Thank you for sharing your feedback. We understand how disappointing it can be when an order doesn’t arrive as expected, and we are truly sorry for the delivery error.
We are aware that, following our communication, a refund has been initiated for your order. You should see the amount returned to your account within 3–5 business days.
We are continuously working to improve our delivery and address verification process to help prevent similar situations in the future. We appreciate your patience and understanding, and hope to have the opportunity to serve you better going forward.
Should you have any further questions, please do not hesitate to contact us anytime at support@joybuy.com.
Warm regards,
Claire
Joybuy Support Team 🌟
I got everything I ordered
I got everything I ordered
But I thought you guys were supposed to deliver at people‘s door, not just leave their packages downstairs
March 26, 2026
Reply from Joybuy
Hello,
Thank you for sharing your experience with us. We understand your frustration regarding the fact that your package was not delivered to your floor — we know how important it is for deliveries to be carried out carefully.
We have forwarded your feedback to our delivery team to emphasize the importance of proper handover and communication with recipients. We are committed to improving this aspect of our service in the future.
We hope to have the opportunity to provide you with a better delivery experience in the future. If you need further assistance, please do not hesitate to contact us at support@joybuy.com.
Thank you for your patience and understanding as we work to improve.
Warm regards,
Claire
Joybuy Support Team 🌟
Great product selection
Great product selection. Good prices and quick delivery. User experience so far was very smooth. However I had no complications with my order so can’t speak about their customer service in case there’s anything wrong.
March 31, 2026
Worst Customer Service I Have Experienced
I ordered an item.
A couple days later the wrong item was delivered.
Instead of sending me the correct item, they keep me waiting for days while they "investigate".
0 communication, 0 corrective measures.
I will not be buying here again.
April 3, 2026
Unprompted review
Reply from Joybuy
Hi there,
Thank you for letting us know about this. We understand how disappointing it can be to receive the wrong item.
At the moment, we haven't been able to locate your order with the information available. Could you please send your order number or any relevant details to support@joybuy.com? Once we receive it, we'll look into your case personally and make sure it gets resolved as soon as possible.
We genuinely value your feedback and have already shared this case with our team to help us improve. We truly hope to resolve your issue as soon as possible, and please feel free to reach out anytime if you need further support.
We’re here to help and will do our best to make things right for you.
Warm regards,
Claire
Joybuy Support Team 🌟
👍🏻👍🏻👍🏻👍🏻👍🏻top…..
March 30, 2026
Return and refund is a nightmare avoid…
Return and refund is a nightmare avoid at all cost
April 1, 2026
Unprompted review
Reply from Joybuy
Hi there,
Thank you for sharing your experience with us. We understand how disappointing it can be when your order does not go as planned.
Unfortunately, we couldn’t locate your order with the available details. Could you please send us your order number or other relevant information to support@joybuy.com? We’ll then look into your situation personally and help you further.
We’re here for you and will make sure to resolve this quickly.
Warm regards,
Claire
Joybuy Support Team 🌟
today 1 agent help solve my refund…
today 1 agent help solve my refund thank you for you,, and solve with sincerely,,
now i can buy again here,, hopefully all costumer service like him,
but 1 thing is the parcel arrive always fast and ontime if joybuyexpress, thanks to there courrier,,
hope all postage fast like them,
March 30, 2026
I love it
I love it. Ordered at 8:00 PM, got the item at 9:00 AM. Unbelievably efficient and reliable. It must be known for more people than it does. Well Done Joybuy.
March 25, 2026
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