I have not received my order yet so I gave you 4 stars. I can change it when I receive my order. I am very happy with your service and prompt status reports.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Had some problems to start but everything worked out, I mainly only had problems with the delivery the product itself, is a high quality rotating thrusting and vibrating masturbator and honestly I’d... See more
good product fast service
Company details
About JLD - Joy Love Dolls™
Written by the company
JLD - Feel the Difference
JLD, also known as Joy Love Dolls™, is the premier destination for premium sex dolls and sex toys. As the global leader, we provide an extensive range of lifelike dolls, featuring over 2,500 models in various body types, sizes, and styles. Experience unparalleled customer service, Best Price Guarantee, and FREE worldwide shipping on all orders over $49.
Start customizing your ultimate pleasure companion today at Joy Love Dolls™
FAST FACTS:
Written by the company
- Trusted to deliver +15 000 items since 2017
- More than any other sex doll & adult toy store. We have a total of 12 overseas warehouses in USA & Europe to make shipping fast & smooth.
- We work only with the best brands
- We are authorized resellers for brands like Wm Dolls, Irontech Dolls, SE Dolls & Piper Dolls.
- Fast, free & discreet Shipping
- Free worldwide shipping for ALL orders that are above $149. Most of product shipped in 3 days. We deliver with: DHL, Fedex & UPS,
- Flexible payment methods
- More than 10 different payment methods, including Klarna. Buy today & pay later or slice payments with Klarna.
- Best Price Guarantee
- Found it for less? No problem! We will compensate difference.
- Dedicated 24/7 customer support
- 24/7 Customer Service - Call, mail or chat. Were here and happy to help!
Contact info
1201 N Orange Street Suite #7466, 19801-1186, Wilmington, United States
- (213) 523 3978
- support@joylovedolls.com
- www.joylovedolls.com
3.7
Average
500 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not received my order yet so I…
I have not received my order yet so I gave you 4 stars. I can change it when I receive my order. I am very happy with your service and prompt status reports.
July 1, 2025
Nice to have someone around
I think that Rachelle is great! In making a big investment like this, she was very comforting to me and made the process that much better. The doll is very life-like. Surprises me when I walk in my room. The paint job is great. Very realistic! And I love her cute little feet and French tip toenails! Thank you!
June 30, 2025
Unprompted review
GREAT OFFER!
July 1, 2025
So far everything great
Rachelle is great at customer service. She replies quickly to all requests within a day or 2 and goes above and beyond with requests. Communication is great
June 23, 2025
Compared to other sites
Compared to other sites with similar products this one has a lot more appealing stock. I had hoped to purchase one of the more advanced dolls but they're just too expensive for my budget currently. I'll receive my first order soon and im definitely looking forward to it.
June 24, 2025
Didn’t like that I didn’t get all of my…
Didn’t like that I didn’t get all of my product at once.
June 25, 2025
Reply from JLD - Joy Love Dolls™
Thank you for your feedback — we truly appreciate you taking the time to share your experience. We understand how frustrating that can be, and we always aim to deliver complete and timely service. In some cases, items may ship separately due to weight restrictions with the courier companies. Thank you again for your feedback.
Sent many questions in there support…
Sent many questions in there support team for them to be unresponsive. It seems this happens often same as my order not being processed and it has been a week in a half i personally think you should NOT order from these guys.
June 15, 2025
Unprompted review
Reply from JLD - Joy Love Dolls™
Thank you for your feedback. We’re sorry to hear about your experience and appreciate your feedback. We did reply to the email you sent from the address starting with borknnnnnnnnnnn@, but it's possible our response may have ended up in your spam or junk folder. Please check there just in case. We always aim to respond promptly and process orders efficiently, and we’d like to resolve this for you as quickly as possible. Feel free to reply to our last message — we’re here to help.
Not worth the price
Not worth the price. Ordered extras and didn't get. Used once and stands in closet now. They replied. I had 24 hours to complain after getting order. Horrible company. Pay alot and cant get order right. Avoid this company at all costs...Hundeds of dollars scooped from me. Shame on you!!!!
February 28, 2025
Reply from JLD - Joy Love Dolls™
Thank you for your feedback. We're sorry to hear about your experience. It sounds like there was an issue with your order not including the extras you paid for, and we’d like to make this right. If you find any discrepancies or damages upon receiving your order: Do Not Use the Product: We are unable to accept complaints for used products. Within 24 hours of receiving the order, please contact our support team at support@joylovedolls.com with detailed photos of the issue. Once we receive the information and pictures, we will investiage and assist you accordingly.
Don't order "Petra"!
I ordered a "Petra" doll. The delivery was over 6 weeks with no updates from JLD about why it was taking so long.
I am extremely disappointed with how small/tight the vagina is. I can only fit inside her if I completely remove the vagina insert but then there is almost no sensation. I contacted the company 3 times and never received a reply. So thanks for nothing.
I'll give the doll 2 stars because she is very beautiful but she is impossible to have sex with. I definitely would not recommend this doll to anyone with an average or bigger penis size. I will not be ordering from JLD again :(
May 22, 2025
Reply from JLD - Joy Love Dolls™
Thank you for your feedback, and we're truly sorry to hear about your experience. We’ve checked our records and discovered that your previous messages following up on your order unfortunately landed in our spam folder, which is why they went unanswered. We understand how frustrating the long wait for delivery must have been. While some delays can occur due to production or logistics, we know that consistent updates are important. We're also sorry to hear that the fit of the doll didn't meet your expectations. Everyone's experience can vary slightly depending on body type, and in some cases, we’ve found that using a high-quality water-based lubricant can make a significant difference in comfort and sensation when using the insert. While we’re disappointed to hear that you’re unlikely to order from us again, your input is genuinely helpful, and we’re passing it along to our design team for future improvements.
Excellent quality
The website was easy to use and their products are excellent. Keep up the great work.
June 3, 2025
Good product, but shipping updates are lacking extremely
Sent the product fine and nice looking product, although they never contacted me to say it was shipped, it did not say it was shipped on their online tracking that I could access through their website. I contacted them asking what is going on and they sent me an email saying it had been shipped then five minutes later an email saying it had been delivered, only issue was the delivery was three days earlier. If I had not asked, they may never have told me it even shipped or delivered or anything as they seemed only to inform me in response to my questions.
May 28, 2025
Reply from JLD - Joy Love Dolls™
Thank you for your honest feedback. We're glad to hear the product arrived safely and met your expectations in terms of quality and appearance. We sincerely apologize for the lack of communication around the shipping and delivery of your order. We understand how important it is to receive timely updates, and we're sorry that this was only provided after you reached out. We’re currently reminding our partner factories to update us with tracking information as soon as orders are shipped, so we can keep our customers better informed throughout the process. Your experience has highlighted an area we’re actively working to improve. Thank you again for bringing this to our attention.
Reply from JLD - Joy Love Dolls™
Hi there, thank you for your feedback. We greatly appreciate hearing from you. Your package is on the way and the tracking information for the wig is as follows: USPS - ZC39177869199 and the second package the tracking information is as follows: 9434611899560258074630 USPS
waited over 2 weeks for it to be…
waited over 2 weeks for it to be shipped and support was very slow
May 20, 2025
Reply from JLD - Joy Love Dolls™
Hi there. Thank you for taking time to leave us your review. We're sorry to hear about the delay and slow response, and we truly appreciate your feedback. Thank you for bringing this to our attention and thank you for your patience.
Buying Experience.
Strictly based off my buying experience, the website was decent to navigate. I really liked the variety of dolls available and it was hard to narrow down my choices. With the discounts and free upgrades, I was able to customize the doll exactly how I wanted with little to no extra cost. Also, receiving points for purchases was very welcomed. I was able to buy needed accessories without needing to pay full price. When I receive my doll, I'll give my honest feedback and hopefully a five star ranking.
May 14, 2025
The doll is really life like and made…
The doll is really life like and made good but bad thing about it is it very heavy and not easy to move around in different positions also the bolts on the bottom of feet scratch my tiles and destroy feet on bottom the suction vigina is a good add on works well the heater makes it warm also give u a little realism but all in all the doll is very well and well made had a problem with delivery but it got sorted plz put a phone number so we can talk with service team find away so we can move the dolls and position them also move around to storage very very heavy hard to stand and move without falling over
May 3, 2025
Unprompted review
Very on point happy with the follow ups…
Very on point happy with the follow ups and the up to date info on what going on with my order
April 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.