Booked a room for an overnight stay at a local village B&B. I booked a room and breakfast for the 2 of us. Their system only showed a room only and not the breakfast. After emailing them 5 times showi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delighted with my beautiful, stylish coat. Warm, roomy and chic - has been thoroughly soaked twice in last two days, but dried out easily and looks as good as new. The service I received was informa... See more
Company replied
I'm so sad about the quality of louche dresses now, they feel like the cheapest, flimsiest things with cheap zips and buttons, loose threads etc. At full price of £60-80 the quality is scandalous, tha... See more
The skirts appeared well made and of good quality. It would be helpful if the website could state whether skirts are lined as not having that information would usually put me off buying it. Overall p... See more
Company replied
Company details
About Joy
Written by the company
SHOP WOMENSWEAR
SHOP NEW IN
SHOP HOMEWARE
SHOP GIFTS
Founded in London, Joy has always been about being unique and different. As well as selling principally women’s clothing we also stock a wide range of accessories, homeware and gifts as well; anything that fills the shopping list bringing Love, Life and Laughter to everyone in abundance!
16 years later we launched our own label Louche, which has always been designed by women for women, and fitted and refitted on different body types. We are proud of our fit which is a challenge, as there is no exact fit and measurements to any size in Europe and beyond. However, once you have established your size you will find you will be that size throughout our website, enabling you to shop with confidence. Special consideration is made to fabric selection we always go that extra mile to find the very best quality, feel and finish.
The emphasis on fit encompasses all our styles. Trousers are all made with an element of stretch, shirts often have hidden elastic waistbands and tops always have extra ease. Sweatshirts and jumpers are always cosy, colourful and comfortable. Whilst coats are always a bit of a statement, we tend to leave black coats to others!
We are particularly famous for our dresses which we have a large selection of mini, midi and maxi styles crafted in unique, quirky and ditsy prints, colourful checks and premium quality plains. Did we tell you that 90% of our dresses have pockets?
Our ethos regarding design and manufacture is to produce products that have lasting appeal and anything other than throw-away fashion! When we hear stories of mothers handing down styles to their daughters, it gives us great pleasure and is definitely a direction to true sustainability. We are working our way through the whole sustainable journey which isn’t without its caveats and hope in a year or so to be almost 70% sustainable.
x
Contact info
8-10 Beadman Street London, SE27 0DN, London, United Kingdom
- contactus@joythestore.com
- www.joythestore.com
2.9
Average
216 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Joy
Thank you so much for your lovely feedback!
JOY Team x
The customer service is sublime
The customer service is sublime! So quick to resolve and no fuss at all.
January 2, 2021
Reply from Joy
Thank you so much, we appreciate your kind words!
JOY Team x
Love the "Joy"store
Love the "Joy"store. Here in NZ your products and service is excellent for me.
January 2, 2021
Reply from Joy
Thankyou so much for your lovely feedback !
JOY Team x
Reply from Joy
Hi Lovely,
Thank you so much for your great feedback, we really appreciate it!
Team JOY x
Reply from Joy
Hi Lovely,
Thank you so much for such nice feedback! Glad you love the skirt.
Team JOY x
Ordering and delivery was all very…
Ordering and delivery was all very smooth. Trousers fit well but the material is not quite what I had hoped - bit too shiny- the downside of online ordering when you can't physically see the product.
November 21, 2020
Reply from Joy
Hi lovely,
Thank you so much for your feedback. In the future if you need a little more product description please feel free to contact us and we will be more than happy to help !
Team JOY x
BUYER BEWARE. TOTAL SCAM
This store is a complete scam. DO NOT ORDER!!!! I have sent over six inquiries asking where my product is. Received one response which seemed like a "generic" response. They provided me with the incorrect tracking number and product. In fact, I ordered November 3 and they provided me with a tracking number that was already delivered back in July and to a different Country? Its a total mickey mouse operation and I am in the process of disputing the charge on my credit card with my bank to hopefully get my money back. BUYER BEWARE! I have still yet to receive a response from my six emails I sent.
November 14, 2020
Unprompted review
Reply from Joy
Hi lovely,
I have had a look and I can't seem to find an order under your name. If you could send your order number to us and I can look into this further.
Our email is contactus@joythestore.com
Team JOY x
Excellent customer service
Excellent, super-efficient and friendly customer service - notably better than most other online retailers, thank you
November 10, 2020
Reply from Joy
Hi Lovely,
Thank you so much for your kind feedback!
Team JOY x
Lovely black beret
I've been looking for a black beret which is not made from wool and this one from Joy is a great find. Lovely soft chenille fabric which fits me perfectly. Arrived safely and packaged really well.
November 8, 2020
Reply from Joy
Hi Lovely,
Thank you for such amazing feedback! Hope you love accessorising with the beret and tag us if you post on social media! :)
Team JOY x
Dirty and damaged water bottle
Fast postage and lots of email updates however my water bottle was dirty when I recieved it, I could visibly see the dirt marks on the pink lid of the bottle it was like it had just been unpackaged and out in the open in a warehouse, also the straw had been bent.
November 4, 2020
Reply from Joy
Hi Leah,
I am so sorry to hear about this! Please do send us an email to contactus@joythestore.com and we will be happy to sort this out for you.
Thanks,
Team JOY x
Joy the Store us breaking the law
I got a reply from Joy the Store saying I will be refunded, but I have not received the refund yet. I had just checked my account. There was no email to alert me that I have been refunded either. The law states that online purchases must be refunded within 14 days and that customers do not have to give a reason. I checked this out on the government website.
November 2, 2020
Unprompted review
Reply from Joy
Hi Catherine,
We did email you to explain that it can take up to 5 working days for your bank to process a refund, it has been issued by us, it can just take bank's a bit longer to process this transaction. Again, any issues you would like to discuss, please email us.
Thanks,
Team JOY x
Easy to view online and ordering…
Easy to view online and ordering straight forward and simple. Email confirmation re delivery detail.
November 1, 2020
Reply from Joy
Hi Joni,
Thank you so much for such lovely feedback!
Team JOY x
I made an order 1 month ago and did not…
I made an order 1 month ago and did not get my items. Even I did not get shipping number. My account was Charged, I do not know how to get my money back
October 29, 2020
Unprompted review
Reply from Joy
Hi there,
We are so sorry to hear this and would like to resolve the issue for you. Please send us an email to contactus@joythestore.com and we would be more than happy to help.
Kind regards,
Team JOY x
Reply from Joy
Hi Lovely,
Thank you for such great feedback.
Team JOY x
Reply from Joy
Hi Lovely,
Thank you for such lovely feedback.
Team JOY x
on time but composition misidentified
Arrived on time & nearly packaged (recyclable!). Only thing was that the composition of the cloth was mentioned as cotton on the website when it’s actually made from polyamide!
Otherwise fit and quality is great.
October 13, 2020
Reply from Joy
Hi Lovely,
Thank you for such lovely feedback. I apologise that our website was wrong, we will get that corrected as soon as possible!
Thank you!
Team JOY x
Very pleased!
My wardrobe needed an upgrade, so I ordered 3 items from Joy, and upon delivery, discovered 1 of the items was wrong. I contacted customer service and was told the correct item would be set aside for me and it would be dispatched as soon as they received the incorrect item from me. I'm very pleased to say that I received the correct item a few days after sending the incorrect one. All 3 items fit great, so I'm keeping them all. All in all very satisfied with the friendly and swift action of customer service and the clothes themselves.
October 13, 2020
Reply from Joy
Hi Annie,
This is such lovely feedback! We are thrilled you loved all the items you ordered and that customer services were able to sort things out for you so quickly.
Thank you!
Team JOY x
The purchase is not for me
The purchase is not for me, I shall have to wait until my daughter has seen the skirt before making a comment
October 1, 2020
Unprompted review
Reply from Joy
Hi Lovely,
That's not a problem, we look forward to hearing what she thinks!
Team JOY x
Its very bad service after two months…
Its very bad service after two months delay till this date i didnt receive my good and even no replay from him side ,even we ask him to cancel the order & refund money no any action from his end
September 13, 2020
Unprompted review
Reply from Joy
Hi Souhaib,
Can you send us an email and we would be more than happy to resolve this for you.
Kind Regards,
Team JOY x
After 7 weeks of waiting for my goods I…
After 7 weeks of waiting for my goods I have just received them. To say that I am shocked by the quality is a complete understatement. I regularly shop online and have never received such poor quality merchandise as I did this morning.
From start to finish my experience with your company has been shambolic.
The funds were taken from my account immediately yet not shipped for another two weeks.
When I enquired via messenger nearly a month after the order was placed I was given the wrong tracking number. I informed someone in your company of this and requested that they assist me I was literally told that i could follow it up myself.
Then today after over 6 weeks I receive what i can only describe as the poorest quality merchandise which I paid a premium price for.
I can only say that this is a lesson learned and that the process of dealing with your company has been so stressful I will forfeit the returns process.
Shocking!!!!!!!
May 25, 2020
Unprompted review
Reply from Joy
Hi Adrienne,
We apologise for the bad experience you had. If you have any issues, you can email us and we are always happy to help.
Thanks,
Team JOY x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.