J Parkers (Retail) Reviews 

31,798
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,199 reviews, reviewers had a great experience with this company. Customers frequently praise the secure packaging and the healthy, flourishing condition in which most plants arrive at their destination. Consumers also appreciate the proactive communication regarding delivery schedules, especially when staff hold back orders during hot weather to protect the plants. However, some reviewers were not happy with extended delivery times and the poor condition of certain plants upon arrival. People reported receiving dead or damaged items, occasionally due to rough handling by couriers or extreme weather conditions affecting growth. A few buyers also noted issues with incorrect varieties being sent or seeds having low germination rates during the season.

What people talk about most

Product

People report ambiguous experiences with product quality, as consumer opinions are heavily divided. On one... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the healthy, luxuriant plants and... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a wide range of outcomes. While many... See more

Order

Consumers find order experiences to be mixed, reflecting a high level of disagreement. While some reviewers... See more

Service

Users describe ambiguous interactions with service, reflecting a wide range of differing experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree. The Apple James Grieves and the conference pear tree are growing real well and have nearly do... See more

Company replied

Rated 4 out of 5 stars

It was OK the plants arrived very dried out not surprised in this weather. Time will tell next year how they survive; planted and getting lots of water. Delivery - well I just don't like Evri too man... See more

Company replied

Rated 4 out of 5 stars

In the past i've given J Parkers poor reviews due to their slow delivery, lack of update of order status on their website and slow customer service response. However this time no complaints! - althou... See more

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Garden Center

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(31,798)

2,113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Very disappointed this year

Part of my order arrived when expected. Unfortunately the courier Evri had thrown my parcel about so much, carefully packed plants arrived battered and bruised and inspite of TLC many died. Parkers refunded me. The last part of my order was overdue and then I received an email to say Parkers couldn't fulfill my order and they were refunding me. Yes I had my money back but that didn't fill the gap in my planting! I was very disappointed.

May 1, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Pat

Thank you for your review and feedback

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Spring purchase

I purchase plugs every year from yourselves and usually they arrive pretty much intact and ready to go but this year I was slightly disappointed as only about a third of the plants had survived the journey to me , very dry and unusable and some dead I'm sorry to say . I took them out of the packet straight away and planted as I do every year and usually they have filled the baskets within 2 weeks. I hope this will not happen again as I've always been impressed by the service and quality I've had from you in the past .

June 1, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Paul

Thank you for your review and feedback. As no order details have been included we're unable to check if you reached out to our customer service team to let them know of the issue. We trust that you did and they resolved this for you.

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Petunias were supposed to be the same…

Petunias were supposed to be the same colour but turned out mixed. Delphiniums were of poor quality and very small plants. Tidal wave plants excellent and reliable.

May 12, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review and we're sorry to learn of your disappointment with your order of petunia and delphiniums. As no order details have been included we're unable to check if you reached out to our customer service team for help and advice. We trust that you have and the issue was resolved.

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Disappointed

Plants this year were not well packaged. Arrived damaged, broken, soil everywhere. Very disappointed.

May 22, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review and feedback. We trust that you contacted our customer service team and they resolved the issue for you.

Kind regards
Team J Parkers

Rated 3 out of 5 stars

the lady which served me at the…

the lady which served me at the till.this was after we had good service at our lunch in store. her manner wasn't nice at all.also I had to ask for a bag for my item as she just gave it to me with out.and she was borderline on being rude

July 21, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Ann

Thank you for your review and feedback

Kind regards
Team J Parkers

Rated 2 out of 5 stars

This is mainly a review of a review…

This is mainly a review of a review request. I was asked to review my order today, although the order was over a year old. After taking the time to respond, TP told me it was too long ago! So I have reviewed the process too and given it today's date.

The ordering was fine, but delivery went badly wrong. A long delay over a hot spell didn't help, and when the trees arrived they had been bent and broken.
I think I got a refund, but it was a year ago.

July 24, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi David

Thank you for your review and feedback

Kind regards
Team J Parkers

Rated 1 out of 5 stars

None of the penstemon survived

June 1, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Rick

Thank you for your review. We're sorry to learn that none of the penstemon survived. As no order details have been included in your review we're unable to check if you have reached out to our customer service team to let them know. If not, please don't hesiate in doing so

Kind regards
Team J Parkers

Rated 1 out of 5 stars

The plants I ordered were packed really…

The plants I ordered were packed really badly and 49% of them did not survive 6 months

August 15, 2025
Unprompted review
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Reply from J Parkers (Retail)

Hi Bob

Thank you for your review. We're sorry to learn of your disappointment. As no order details have been included in your review we're unable to check if you have reached out to our customer service team to let them know. If not, please don't hesitate in doing so.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Fantastic service and customer care is…

Fantastic service and customer care is so important to me when i purchase my product's. Would give you more stars if i could J parkers 😊

July 24, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Kelly

Thank you for taking the time to leave a great 5* review!

Kind regards
Team J Parkers

Rated 4 out of 5 stars

The plants were well pack and arrived…

The plants were well pack and arrived in good condition. Despite carefully nurturing the plugs the extreme heat this summer and despite the watering, has led to the death of several plants.

May 18, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your review!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

I feel the need to let people know how…

I feel the need to let people know how disgraceful this garden plant company is, I ordered just over two weeks ago close to 34.00 pounds worth of plants for my elderly parents for their garden was billed for the full five plants only one showed up contacted them yesterday and I have to say as being formerly a gardener to trade and also worked in a garden nursery in my early teens the attitude is abysmal plants were stated as in stock now they're trying to attempt to pull the wool over my eyes with weak tepid excuses what they have actually done is fraud if I don't receive the remaining purchases within five days I am bringing the fraud squad into the equation folks avoid this two bit joke of a company at all costs

July 11, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi John

Thank you for your review and we're sorry to learn of your disappointment. As you haven't included any order details we are unable to trace your order but if you would like to reach out to us at review@jparkers.co.uk we can resolve this for you.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Recommend

My plants were securely wrapped when delivered. Excellent condition as always.

July 22, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Local resourcing is a better bet.

Like many online sellers of garden plants and vegetables J Parkers provide a reasonable service. With good packaging and reasonable delivery times their service is on a par with most of the other retailers. The quality of the plants they supply is questionable. I think local resourcing is a better bet.

July 29, 2025
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Ken

Thank you for your review and feedback

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Quick delivery and great product and…

Quick delivery and great product and amazing price.
Would recommend anyone looking for garden enhancing flowers, check website out.

July 24, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Mr Price

Thank you for your recommendation and 5* review!

Kind regards
Team J Parkers

Rated 4 out of 5 stars

4 and a 5 star

I have had two orders recently all Bushes and plants are growing nicely despite the bad start they are having with the heat and lack of water should be ok once weather improves. My bergonias I ordered I cannot say the same they arrived damaged loss of roots on some and the others haven’t done too good. I think they needed longer to grow more before sending out. I will not be having any next year. Not sure the date of my orders must be April / May 2026

May 5, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Carol

Thank you for your review and feedback

Kind regards
Team J Parkers

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