J Parkers (Retail) Reviews 

31,798
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,199 reviews, reviewers had a great experience with this company. Customers frequently praise the secure packaging and the healthy, flourishing condition in which most plants arrive at their destination. Consumers also appreciate the proactive communication regarding delivery schedules, especially when staff hold back orders during hot weather to protect the plants. However, some reviewers were not happy with extended delivery times and the poor condition of certain plants upon arrival. People reported receiving dead or damaged items, occasionally due to rough handling by couriers or extreme weather conditions affecting growth. A few buyers also noted issues with incorrect varieties being sent or seeds having low germination rates during the season.

What people talk about most

Product

People report ambiguous experiences with product quality, as consumer opinions are heavily divided. On one... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the healthy, luxuriant plants and... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a wide range of outcomes. While many... See more

Order

Consumers find order experiences to be mixed, reflecting a high level of disagreement. While some reviewers... See more

Service

Users describe ambiguous interactions with service, reflecting a wide range of differing experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree. The Apple James Grieves and the conference pear tree are growing real well and have nearly do... See more

Company replied

Rated 4 out of 5 stars

It was OK the plants arrived very dried out not surprised in this weather. Time will tell next year how they survive; planted and getting lots of water. Delivery - well I just don't like Evri too man... See more

Company replied

Rated 4 out of 5 stars

In the past i've given J Parkers poor reviews due to their slow delivery, lack of update of order status on their website and slow customer service response. However this time no complaints! - althou... See more

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Garden Center

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(31,798)

2,113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Two of my roses died

Two of my roses died. I complained ( ticket no. # 102517) about one but nothing happened. I am one of your regular customers. Very disappointed.
Regards,
Jaya

June 6, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your review. I've looked into the ticket number given however this ticket does not correspond to your details and there are no roses on that order. Please can you forward your email to review@jparkers.co.uk and we will take a look

Regards
Team J Parkers

Rated 3 out of 5 stars

Over all shopping with Parker’s is good

The ordering etc: and service as always is quite good however the two miniature trees that I sent for ( should have been ball shaped ) were just all growing all over the place so I had to tie the one especially with string and I am hoping it will eventually grow in to a ball shaped as it should apart from that we shall wait and see.

June 9, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi June

Thank you for your review and feedback. Please don't hesitate reaching out to our customer service team for help and advice.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Very prompt & clear communication

Very prompt & clear communication. The plant was safely packed and it looked very healthy though a little smaller than hoped for.

July 11, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

I loved my plant but sadly with the…

I loved my plant but sadly with the gale force winds we had a few months ago it was ripped and torn and nothing i did could save it. But the service was excellent, thank you

December 11, 2025
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Beryl,

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 4 out of 5 stars

Some of the plants I ordered did not do…

Some of the plants I ordered did not do well, and one of the plants, when it flowered the next year (2026) was not the right colour. They were unable to give me replacements so gave me my money back for which I am grateful. One star off because it would have been better to have the right plants and healthy ones in the first place .

June 13, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your review!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

plants died

July 24, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Michael

Thank you for your review and we're sorry to hear that. We trust that you contacted our customer service team and they resolved the issue for you.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Great Plants

Great Plants , and good service.

July 20, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Lynne

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Poor service

The first delivery of delphiniums were almost dead, and the second order, I didn’t receive.
Very poor service, and one I won’t be using again.

June 9, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Sharon

Thank you for your review. We're sorry to learn of your disappointment with your order and trust that you have reached out to our customer service team for help and advice, if not, please don't hesitate in doing so

Regards
Team J Parkers

Rated 2 out of 5 stars

The plant is a poor specimen in poor…

The plant is a poor specimen in poor condition

July 16, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Priscilla

Thank you for your review and we're sorry to learn of your disappointment with your order, however we trust that you have reached out to our customer service team for help and advice. If not, please don't hesitate in doing so.

Kind regards
Team J Parkers

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