J Parkers (Retail) Reviews 

31,798
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,199 reviews, reviewers had a great experience with this company. Customers frequently praise the secure packaging and the healthy, flourishing condition in which most plants arrive at their destination. Consumers also appreciate the proactive communication regarding delivery schedules, especially when staff hold back orders during hot weather to protect the plants. However, some reviewers were not happy with extended delivery times and the poor condition of certain plants upon arrival. People reported receiving dead or damaged items, occasionally due to rough handling by couriers or extreme weather conditions affecting growth. A few buyers also noted issues with incorrect varieties being sent or seeds having low germination rates during the season.

What people talk about most

Product

People report ambiguous experiences with product quality, as consumer opinions are heavily divided. On one... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the healthy, luxuriant plants and... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a wide range of outcomes. While many... See more

Order

Consumers find order experiences to be mixed, reflecting a high level of disagreement. While some reviewers... See more

Service

Users describe ambiguous interactions with service, reflecting a wide range of differing experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree. The Apple James Grieves and the conference pear tree are growing real well and have nearly do... See more

Company replied

Rated 4 out of 5 stars

It was OK the plants arrived very dried out not surprised in this weather. Time will tell next year how they survive; planted and getting lots of water. Delivery - well I just don't like Evri too man... See more

Company replied

Rated 4 out of 5 stars

In the past i've given J Parkers poor reviews due to their slow delivery, lack of update of order status on their website and slow customer service response. However this time no complaints! - althou... See more

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Garden Center

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(31,798)

2,115 reviews in the last 12 months

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Rated 4 out of 5 stars

No complaints (this time)!

In the past i've given J Parkers poor reviews due to their slow delivery, lack of update of order status on their website and slow customer service response. However this time no complaints! - although the order status is still shown as 'awaiting fulfilment' on my account despite me having taken delivery a couple of weeks ago.

July 14, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Jasmine plant

I bought a Jasmine plant and was over the moon when it arrived! It was perfectly packaged and arrived in perfect condition! Have had it for a week now and it is racing away with new growth and is really healthy! Not my first purchase and won’t be my last- I would happily recommend this company.

July 16, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Lesley

Thank you for your recommendation and 5* review!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Ferns arrived damaged

Ferns arrived damaged. Was informed they should recover and grow back. 3 out of 4 didn't grow.

July 23, 2025
Unprompted review
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Reply from J Parkers (Retail)

Hi Lewis

Thank you for your review and we're sorry to hear that they the ferns did not recover and we trust that you have reached back out to our customer service team and they resolved the issue for you.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Lovely plant..

Lovely plant... Kept In touch about delivery times just waiting on some bulbs to complete order

July 23, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Angela

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

I was very pleased with my first order…

I was very pleased with my first order , so I ordered a second shrub for my garden and it arrived in perfect condition and is doing well considering the hosepipe ban .

July 17, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

My order

Plants well packed and healthy arrived very quickly

July 18, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Beautiful healthy plants.

Beautiful healthy plants and an excellent size. Good delivery time.

July 17, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Susan

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 4 out of 5 stars

Plants had rattled about in the box…

Plants had rattled about in the box causing some damage and had loosened from the pots, bad handling by the carrier.

July 21, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Terence

Thank you for your review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Parker’s plants , a name to rely on

I have bought plants etc. from Parker’s for more than 20 years and l have always been happy with the plants , good prices , well packed , and a fast delivery so the plants don’t suffer in transit .

July 23, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Harry

Thank you for your 5* review! It's always great to hear from our long standing customers.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Great size plants, good service...

The Kniphofias (Tawny King) were extremely well packed and a terrific size with a good root system. This is the first time I have used Parkers but wouldn't hesitate to use them again.

July 17, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Awful quality products

Awful quality products, most of which don’t survive and weren’t fit for sale in the first place and the worst customer service you can get; total battle to get your money back. This company used to be good but wouldn’t touch them with a barge pole now and after the abysmal products and service they have the cheek months later to pester me for a review! Date of experience listed as today since it’s the day they pestered me, no idea what date the sale was it was in the spring! Avoid this company!

July 23, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Nikki

Thank you for your review and feedback

Kind regards
Team J Parkers

Rated 1 out of 5 stars

HYDRANGEAS

Purchased 3 hydrangeas and they were truly awful. They were delivered dormant and hey ho they came to nothing. So very disappointed. Have purchased others from you and they are beautiful.
MAYBE AS A GOOD GESTURE YOU COULD SEND US REPLACEMENT HUDRANGEAS.

September 22, 2025
Unprompted review
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Reply from J Parkers (Retail)

Hi Tony

Thank you for your review and we're sorry to learn of your disappointment with the hydrangeas. We trust that you have reached out to our customer service team for help and advice and they resolved the issue for you.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Never had a problem with ordering…

Never had a problem with ordering plants etc from Parker's. Great range quality and price. Love the offers every now and then, so tempting.

July 14, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Dave

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Jasmines

The packaging was somewhat damaged, however, the plants arrived in good condition. Once watered and rested, they are doing well.

July 18, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Kept informed about my upcoming…

Kept informed about my upcoming delivery which arrived well packaged and intact. I followed the instructions enclosed with my plant which is now settling in nicely in its new pot. A good price for my Hydrangea and I’m very happy with the service received from J Parkers.

July 15, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Great service Thank you

Great service Thank you

July 9, 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

You're welcome Andy and thank you for your 5* review!

Kind regards
Team J Parkers

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