J.P. Opticians Reviews 688

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Top Class service. Did exactly what they promised and the reason why I used them again. I was looking for a specific Tom Ford frame. JPOpticians/Spex4less didn't have it in stock but said they cou... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of Gucci sunglasses 9 days ago, arrived today and I’m over the moon! Incredible product which was extremely well packaged and presented with all original Gucci authentications, case, cl... See more

Company replied

Rated 5 out of 5 stars

Brilliant opticians! I’ve lost count of how many pairs of sunglasses, varifocals and VDU glasses I’ve had reglazed by JP! Excellent quality reglazing, seamless delivery experience and great value for... See more

Company replied

Rated 5 out of 5 stars

I saw the Gucci frames online so knew what I wanted. A quick Google search showed the JP Opticians had them at a very reasonable cost. I placed the prescription order on Sunday and they glasses a... See more

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4.6

Excellent

TrustScore 4.5 out of 5

688 reviews

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Rated 5 out of 5 stars

Brilliant opticians!

Brilliant opticians! I’ve lost count of how many pairs of sunglasses, varifocals and VDU glasses I’ve had reglazed by JP! Excellent quality reglazing, seamless delivery experience and great value for money. My prescription changes every year - honestly don’t know what I’d do without them!

August 22, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Sarah,

Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the quality of our reglazing service and seamless delivery.

We’re pleased to be active again and committed to maintaining accurate lens preparation and dependable service year after year. Your support means a great deal, and your feedback remains genuinely appreciated.

Rated 5 out of 5 stars

Simply outstanding service

Simply outstanding service. Glasses (inc prescription lens) ordered & delivered within 2 days. Huge thanks to Claire, Natalie & Sian.

September 15, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Smith,

Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your comments about the fast two day turnaround and the support you received from Claire, Natalie, and Sian.

We’re now active again and continuing to prioritise quick prescription preparation and attentive customer service. Your kind words are sincerely valued, and we’re grateful you chose us.

Rated 5 out of 5 stars

Highly recommended.

This is the second time I have used JP and really impressed. Cheaper than others and great customer service.

August 18, 2022
Unprompted review
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Reply from J.P. Opticians

Hi MC,

Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the value and service you received.

We’re pleased to be active again and committed to maintaining fair pricing and dependable customer care. Your support means a great deal, and your feedback remains genuinely appreciated.

Rated 5 out of 5 stars

Yet Again Great Experience

I have used John and the team for my glasses and sunglasses for the past 6 years and have experienced nothing but exemplary service. I Highley recommend JP Opticians, top survive and a great price. Well done

August 29, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Andy,

Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the consistent service you’ve received over the years.

We’re pleased to be active again and committed to delivering reliable quality and competitive pricing for our customers. Your support means a great deal, and your feedback remains genuinely appreciated.

Rated 4 out of 5 stars

Delivery

Update to my review i thought it had past 14 days sorry , received them today

September 13, 2022
Unprompted review
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Reply from J.P. Opticians

Hi,I can see we received your email at 1:46am and replied once we were open and picked up the email. As we didn't have this particular model in our immediate stock it was ordered from our supplier in Italy. It arrived with us this morning and your order is being dispatched today for next day delivery.
JP Opticians

Rated 5 out of 5 stars

Glasses arrived within a week of ordering them

Glasses arrived within a week of placing my order. They was a lot cheaper than the high street shops. This is the second pair of glasses I have had from JP optician, I would highly recommend them.

August 24, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Karen,

Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your comments about the quick turnaround, competitive pricing, and returning for a second pair.

We’re now active again and continuing to focus on providing affordable eyewear with reliable delivery. Your recommendation is sincerely valued, and we’re grateful you chose us again.

Rated 5 out of 5 stars

Online Order

For anybody having any doubts about ordering varifocals online, I just want to say this company will see you right. I ordered mine, they sent frame to me and I sent a picture of myself wearing them. I also got my wife to put dots on the lenses so they could configure. They are perfect on both far and near distance and the price was one of the best. I shall buy my next pair from them.

September 8, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Stuart,

Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the careful fitting process and the quality of your varifocals for both near and distance vision.

We’re pleased to be active again and committed to providing precise lens preparation and dependable service. Your support means a great deal, and your feedback remains genuinely appreciated.

Rated 5 out of 5 stars

I ordered some prescription Rayban…

I ordered some prescription Rayban sunglasses with Rayban lenses rather than generic ones. Usually these can take some time to be made and arrive. I was therefore shocked when they arrived on my doorstep after 2 working days. This is my fifth pair of glasses through JP opticians and I can’t recommend them highly enough.

September 5, 2022
Unprompted review
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Reply from J.P. Opticians

Hi James,

Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your comments about the fast two day turnaround on your prescription Ray-Ban lenses and your continued loyalty across multiple orders.

We’re now active again and continuing to focus on efficient preparation of branded prescription lenses alongside reliable service. Your recommendation is sincerely valued, and we’re grateful you’ve chosen us time and again.

Rated 5 out of 5 stars

Glasses frames are great and well made…

Glasses frames are great and well made and the lenses are pretty much perfect. Quick delivery too

August 27, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Jake,

Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the craftsmanship and lens quality you received.

We’re pleased to be active again and committed to maintaining high standards in both product quality and delivery speed. Your support means a great deal, and your feedback remains genuinely appreciated.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great communication and loved my sunglasses!
Would definitely buy from again and would highly recommend

August 15, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Bridget,

Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your kind comments about the communication and how much you loved your sunglasses.

We’re now active again and continuing to focus on clear updates, reliable service, and quality eyewear our customers can enjoy. Your recommendation is sincerely valued, and we’re grateful you chose us.

Rated 5 out of 5 stars

Great and quick service

Great and quick service, was able to order my glasses easily via their website, and received them in only few days. The price was unbeatable!

August 25, 2022
Unprompted review
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Reply from J.P. Opticians

Hi,

Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the smooth ordering process and speedy delivery.

We’re pleased to be active again and committed to maintaining competitive pricing and efficient service. Your support means a great deal, and your feedback remains genuinely appreciated.

Rated 5 out of 5 stars

Excellent service.

Excellent service.

Great price and service. Ordered on 4th August delivered on 9th August, thank you!

August 4, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Jackie,

Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your comments about the great pricing and prompt delivery between the 4th and 9th of August.

We’re now active again and continuing to focus on efficient turnaround times and competitive pricing for our customers. Your kind words are sincerely valued, and we’re grateful you chose us.

Rated 5 out of 5 stars

Excellent glasses and the best price around ☺

I have been really pleased with JP Opticians. This is my first purchase but I expect it won't be my last. The service was professional, and the end product perfect! I had been wanting these particular Tiffany glasses for ages - and now I have them! Their range is excellent and they have frames and options to suit all. Thank you ☺

August 18, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Sally,

Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the excellent product quality and pricing.

We’re pleased to be active again and committed to maintaining a broad selection of frames and dependable service for our customers. Your support means a great deal, and your feedback remains genuinely appreciated.

Rated 5 out of 5 stars

Quality product and price

While delivery took longer than I would have expected my wife is very pleased with her Ray Bans and I was pleased with the price paid. Would definitely buy again and recommend JP Opticians.

August 16, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Stephen,

Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your kind comments about your experience with us.

Your support and recommendation mean a great deal, and we’re grateful you chose JP Opticians.

Rated 5 out of 5 stars

Fast shipping and great costumer…

Fast shipping and great costumer service. Im full happy.

August 14, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Mariena,

Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your positive comments about the quick delivery and service you received.

Your kind words are sincerely valued, and we’re very grateful for your support.

Rated 4 out of 5 stars

Genuine U.K. store & Website.

JP Opticians is a genuine U.K. store & website. I googled the store address & checked reviews before I placed my order. I’ve bought 4 pairs of designer sunglasses in the last few months. 2 Gucci, 1 Tom Ford & 1 Prada. All genuine & the best price online. It takes approximately 10-14 days for delivery by DHL . You are sent emails to inform you. The website is a bit basic but easy to use. They have a good variety of luxury & premium brands & current styles. I’m only buying my sunglasses from JP Opticians now.

August 13, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Ursela,

Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of our genuine products, competitive pricing, and clear delivery communication.

Your kind words are sincerely valued, and we’re very grateful for your loyalty and support.

Rated 5 out of 5 stars

Great product

Took a while on delivery but very pleased with my order

August 13, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Ste Daly,

Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your patience with delivery and are pleased to hear you were very happy with your order.

Your support means a great deal to us, and we’re grateful you chose JP Opticians.

Rated 5 out of 5 stars

Got my Ray-Bans at a great price

Got my Ray-Bans at a great price, much cheaper than going direct! Great service, no problems, would definitely use again.

August 13, 2022
Unprompted review
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Reply from J.P. Opticians

Hi David,

Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your positive remarks about the pricing and overall service.

Your kind words are sincerely valued, and we’re very grateful for your continued support.

Rated 5 out of 5 stars

Excellent service

August 13, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Kevin,

Thank you for taking the time to leave your feedback, and please accept our apologies for the delayed response. Although your review was shared some time ago, we genuinely appreciate your kind comments about the excellent service you received.

It’s always encouraging to know we delivered the experience you expected. Your support means a great deal, and we’re very grateful for your recommendation.

Rated 5 out of 5 stars

Great choice on website was looking for…

Great choice on website was looking for sunglasses very reasonable prices compared to most places fab service easy website to navigate great communication fast delivery

August 13, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Charlotte,

Apologies for the late reply, and thank you for sharing your experience. Even though some time has passed, we genuinely appreciate your kind remarks about the selection available, competitive prices, and the easy-to-use website.

We’re especially pleased to hear the communication and quick delivery stood out. Your continued support is sincerely appreciated, and we’re very grateful you chose to shop with us.

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