J.P. Opticians Reviews 688

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Top Class service. Did exactly what they promised and the reason why I used them again. I was looking for a specific Tom Ford frame. JPOpticians/Spex4less didn't have it in stock but said they cou... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of Gucci sunglasses 9 days ago, arrived today and I’m over the moon! Incredible product which was extremely well packaged and presented with all original Gucci authentications, case, cl... See more

Company replied

Rated 5 out of 5 stars

Brilliant opticians! I’ve lost count of how many pairs of sunglasses, varifocals and VDU glasses I’ve had reglazed by JP! Excellent quality reglazing, seamless delivery experience and great value for... See more

Company replied

Rated 5 out of 5 stars

I saw the Gucci frames online so knew what I wanted. A quick Google search showed the JP Opticians had them at a very reasonable cost. I placed the prescription order on Sunday and they glasses a... See more

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4.6

Excellent

TrustScore 4.5 out of 5

688 reviews

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Rated 5 out of 5 stars

I have purchased two pair of…

I have purchased two pair of prescription eyeglasses from JPOpticians.com, purchased separately one month apart. I can say, based on these two purchases, this is the best of the best, when purchasing eyeglasses online. Their Customer Service is superior to any I have experienced; they answered all of my questions immediately. I received my glasses when promised, and they were packed very well to make their DHL journey to the US. The glasses were in perfect condition. Thank you JP Opticians for all of your help and for producing a quality product at a very manageable cost.

October 23, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Natalie,

Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your detailed comments about our customer service, international delivery, and the condition your glasses arrived in.

We’re now active again and continuing to focus on responsive support, careful packaging, and delivering quality eyewear at fair prices, including for our customers overseas. Your kind words are sincerely valued, and we’re grateful you chose us.

Rated 5 out of 5 stars

great price and service

great price and service. AAA+++

October 5, 2022
Unprompted review
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Reply from J.P. Opticians

Hi,

Apologies for taking a while to respond, and thank you for sharing your experience. Even though some time has passed since your review, we’re grateful for your kind words about the value and service provided.

It means a lot to receive such encouraging feedback.

Rated 5 out of 5 stars

Michael Kors purchase

Ordered some Michael Kors sunglasses came really quickly ,beautifully packaged and really happy with the product and the price would definitely use again .

October 1, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Birch,

Thank you for taking the time to leave your feedback, and please accept our apologies for the delayed response. Although your review was shared some time ago, we genuinely appreciate your kind comments about the quick delivery, presentation, and value of your Michael Kors sunglasses.

We’re very grateful for your support and your intention to use us again.

Rated 5 out of 5 stars

A second fab experience with JP Opticians!

I just bought my second pair of designer sunglasses from JP Opticians and I’m really happy, again! A wonderful price for genuine Swarovski sunglasses! Really well packed and in their original designer case!! No hassles either as the company is based in the UK. Also, I wasn’t in the first time so missed the delivery, but as the courier was DHL Express they didn’t just leave them unattended, they instead allowed me to arrange a pick up from a service point instead, which worked so well for me as I knew they were kept safe and I could pick them up when I chose.
I love crystals, sparkles and gems and this pair I got had gems all the way round and they are AMAZING!!!!!!!!✨🎉😎

October 1, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Andi,

Thank you for taking the time to leave such detailed feedback, and please accept our apologies for the delayed reply. Although your review was posted some time ago, we genuinely appreciate your kind comments about the pricing, authenticity, packaging, and the secure DHL delivery process.

It’s wonderful to hear that your second purchase lived up to expectations and that you’re enjoying your Swarovski sunglasses. Your continued support and enthusiasm mean a great deal.

Rated 5 out of 5 stars

Excellent company fast delivery

Fantastic communication prompt delivery and good value for money excellent service.

October 13, 2022
Unprompted review
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Reply from J.P. Opticians

Hi C Walters,

Thank you for taking the time to share your feedback, and please accept our apologies for the delayed reply. Although your review was posted some time ago, we genuinely appreciate your kind comments about the communication, prompt delivery, and overall value.

Your support and recommendation are sincerely valued.

Rated 5 out of 5 stars

Ray ban prescription glasses

Great company. I had two pairs of prescription Ray ban designer specs for less than the price of one pair in the high street opticians. Delivery was swift and excellent communication. Highly recommended 👍

October 12, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Huw,

Apologies for taking a while to reply, and thank you for leaving your review. Even though some time has passed since you shared your experience, we truly value your positive remarks about the pricing, communication, and overall service.

Your kind words are sincerely appreciated, and we’re very grateful for your continued support.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great service

October 12, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Chris,

Thank you for taking the time to leave your feedback, and please accept our apologies for the delayed response. Although your review was posted some time ago, we genuinely appreciate your kind comments about the fast delivery and service.

Your support is sincerely valued, and we’re grateful for your recommendation.

Rated 5 out of 5 stars

Amazing team

Amazing team! I was in a rush and the optician's team send me a new glasses brand in just three days. Exceptional !!!!!! Many thanks, again and I will come back every single time I need them.

September 28, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Gabriela,

Thank you for taking the time to leave such enthusiastic feedback, and please accept our apologies for the delayed reply. Although your review was posted some time ago, we genuinely appreciate your kind comments about the quick three day turnaround and the support you received when you were in a rush.

Your loyalty and encouraging words mean a great deal, and we’re truly grateful for your continued support.

Rated 5 out of 5 stars

Ordered Rayban Sunglasses. Exactly are described and excellent value.

Delivered on time, excellent quality and value

September 23, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Niel,

Apologies for the delay in replying, and thank you for sharing your experience. Even though some time has passed since your review, we truly appreciate your positive remarks about the quality, value, and timely delivery.

Your kind words mean a great deal, and we’re very grateful for your support.

Rated 5 out of 5 stars

such a lovely team

such a lovely team, i have just received my 3rd pair of glasses from this company and as always very pleased.
Would highly recommend.

October 4, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Jane,

Thank you for taking the time to leave such kind feedback, and please accept our apologies for the delayed reply. Although your review was posted some time ago, we genuinely appreciate your lovely comments about the team and your continued custom with a third pair.

Your recommendation and ongoing support mean a great deal to us.

Rated 5 out of 5 stars

Great service

Great service from the start. Got my sunglasses at a great price too! Will definitely make this the first place I look in future!

August 18, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Julia,

Thank you for taking the time to share your feedback, and please accept our apologies for the delayed reply. Although your review was posted some time ago, we genuinely appreciate your kind comments about the service and the great price on your sunglasses.

Your intention to return in the future means a great deal, and we’re truly grateful for your support.

Rated 5 out of 5 stars

Perfect transaction

I have bought Oakley’s from JP Opticians a couple of times now with no problems at all. They have a good selection and prices are harder to better elsewhere online. Transaction was very easy and glasses arrived in perfect new condition.

September 3, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Trevor,

Apologies for taking a while to reply, and thank you for sharing your experience. Even though some time has passed since your review, we truly value your positive remarks about the ease of ordering and the condition your Oakleys arrived in.

Your loyalty is sincerely appreciated, and we’re very grateful for your support.

Rated 5 out of 5 stars

Will definitely use again, great service and fantastic price..

I purchased some Oakley sunglasses which I needed for a specific date. I called the store and they were honest, explaining they weren't in stock in store and would have to be ordered directly from the supplier. Advising this takes a bit longer and they could not guarantee they would arrive when I needed them. I was so impressed with their honesty I ordered anyway and lo and behold, they arrived on time! They were perfect, the recipient was extremely happy and the bonus was the price!!

August 13, 2022
Unprompted review
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Reply from J.P. Opticians

Hi,

Apologies for taking a while to respond, and thank you for sharing your experience. Even though some time has passed since your review, we truly value your recognition of the transparent communication and competitive pricing.

We’re delighted to hear everything worked out perfectly and that the recipient was happy. Your continued support is sincerely appreciated.

Rated 5 out of 5 stars

Number one opticians!

Every time I’ve used this company I’m just blown away by how professional, knowledgable and cheap they are. Always helpful and every product I’ve ever bought has always been spot on.

September 12, 2022
Unprompted review
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Reply from J.P. Opticians

Apologies for taking a while to reply, and thank you for sharing your experience. Even though some time has passed since your review, we truly value your positive remarks about the helpful service and consistent quality of the products you’ve received.

Your recommendation is sincerely appreciated, and we’re very grateful for your support.

Rated 5 out of 5 stars

Great service ! Order delivered next day!

September 13, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Alison,

Thank you for leaving your feedback, and please accept our apologies for the delayed reply. Although some time has passed since your review, we truly value your comments about the great service and next-day delivery.

It’s always encouraging to hear that your order arrived quickly and that everything met your expectations. Your support means a great deal, and we’re very grateful for your recommendation.

Rated 5 out of 5 stars

Very good product and fast delivery

September 27, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Helmi,

Thank you for taking the time to leave your feedback, and please accept our apologies for the delayed response. Although your review was shared some time ago, we truly value your positive comments about the product quality and the fast delivery.

It’s great to know everything met your expectations. Your support means a great deal, and we’re sincerely grateful for your recommendation.

Rated 5 out of 5 stars

Used this company times & will use…

Used this company 3 times & will use again , best place I have found for Sun glasses & I live in London.

September 15, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Peter,

Apologies for the late reply, and thank you for sharing your experience. Even though some time has passed, we genuinely appreciate your comments about returning to us multiple times and planning to shop with us again.

Hearing that we’ve become your go-to for sunglasses is fantastic feedback. Your support is sincerely appreciated, and we’re very grateful for your continued trust.

Rated 5 out of 5 stars

Great optician

My glasses arrived quickly and were of a very high quality. I was very pleased, especially as my prescription was quite complex. Will definitely order from JP opticians again

September 22, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Mo,

Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your comments about the quality of your glasses and the care taken with your more complex prescription.

We’re now active again and continuing to prioritise precise lens preparation and reliable turnaround, particularly for detailed prescriptions. Your kind words are sincerely valued, and we’re grateful you chose us.

Rated 5 out of 5 stars

Ordered a pair of prescription Ray-Ban…

Ordered a pair of prescription Ray-Ban sunglasses, communication was great, glasses were done quickly and turned out perfectly. Price was unbeatable even with shipping to Canada. Recommend for sure.

September 1, 2022
Unprompted review
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Reply from J.P. Opticians

Hi JW,

Thank you for sharing your feedback, and please accept our apologies for the delayed response. Although some time has passed since your review, we truly appreciate your recognition of the smooth communication, fast preparation, and overall value of your prescription Ray-Ban sunglasses.

We’re pleased to be active again and committed to maintaining strong service standards and dependable worldwide shipping. Your support means a great deal, and your feedback remains genuinely appreciated.

Rated 5 out of 5 stars

excellent service quick delivery and…

excellent service quick delivery and great price. had stock I couldn't find anywhere else

August 29, 2022
Unprompted review
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Reply from J.P. Opticians

Hi Sheilah,

Thank you for taking the time to leave such thoughtful feedback, and apologies that it has taken us a while to respond. Even though your review was posted some time ago, we genuinely appreciate your comments about the quick delivery, competitive pricing, and finding stock that was unavailable elsewhere.

We’re now active again and continuing to focus on sourcing quality frames and providing fast, dependable service. Your kind words are sincerely valued, and we’re grateful you chose us.

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