JS Law Reviews 

5,901
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, keeping everyone fully informed, and making the entire residential property buying or selling process completely smooth and stress-free. People also genuinely appreciate the intuitive online portals, automated updates, and exceptionally responsive communication from their dedicated legal professionals. Some reviewers were not happy with communication, mentioning significant difficulties reaching their assigned conveyancers or getting timely replies to important emails. A few consumers additionally noted that phone calls often went completely unanswered and urgent messages were frequently ignored during critical stages.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and efficient support throughout property... See more

Service

Users describe positive interactions with service, highlighting efficient communication and helpful staff... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt responses and... See more

Response time

People report positive experiences with response times, noting that staff act promptly and reply to emails... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers and Louie was great all the way through, contactable explained things to us in detail and overall because of him the process of buying our first house had minimal stress. Than... See more

Company replied

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for a better experience. Chloe Finch at JS Law made the whole process stress-free, straightforward, and easy from start to finish. She was always professio... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,901)

824 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Js law and in particular Chloe Finch…

Js law and in particular Chloe Finch our conveyancer were absolutely amazing in helping us with our house sale and new purchase.

Chloe was professional. Efficient. Friendly throughout the whole journey.

I would not hesitate to recommend Js law and Chloe to friends and family.

Max

June 1, 2026
Unprompted review
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Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Ruby was amazing

Ruby was amazing, she could of not of done any more

Ruby went above and beyond.

the best around

Aaron

July 2, 2026
Unprompted review
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Reply from JS Law

Hi Aaron,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Have been kept informed about…

Have been kept informed about everything as it's gone through each stage. Nothing has been too much trouble for them.
Would highly recommend

July 1, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Laura made our experience so much…

Laura made our experience so much easier, she helped us and guided us through the last month, she ensured that all our personal needs were met and very polite over every single email

June 25, 2026
Unprompted review
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Reply from JS Law

Hi Lewis,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Laura.

Kind regards,
JS Law

Rated 5 out of 5 stars

The company did an excellent job for. The result l want has been delivered excellently

The company did an excellent job for me. I'm so much impressed by how Alina communicate to explain every bit of information to my understanding. Thank you once Alina for your excellent service

June 29, 2026
Unprompted review
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Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Alina.

Kind regards,
JS Law

Rated 5 out of 5 stars

Good online solicitor!

JS Law were so good throughout the whole buying process, had great communication with me and with my estate agent, and were very thorough in their process. Everything went smoothly and I was always able to check on the status and progress of things. Laura Cameron was my solicitor, she took over midway due to my previous solicitor leaving and the transition was super smooth, and she jumped on everything right away to help exchange and complete easily. I would definitely recommend.

June 23, 2026
Unprompted review
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Reply from JS Law

Hi Louie,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Amazing Experience

Saima was absolutely amazing in helping us through our mortgage process, quick response and the use of the eway portal is amazing makes everything so much easier! Thanks again for everything

June 26, 2026
Unprompted review
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Reply from JS Law

Hi Amber,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Saima.

Kind regards,
JS Law

Rated 1 out of 5 stars

Avoid

Been told buying your first house is exciting. The people that say that didnt use J S Law.
Was recommended to use them by estate agent and mortgage adviser. I had issues proving who I am so contacted solicitor, didnt answer the phone, didnt answer emails or respond to answer phone messages. Spoke to mortgage adviser and then got a call from my solicitor who didnt introduced himself them laughed down the phone like it was a joke. Then got a different solicitor and still things didnt get better.

June 26, 2026
Unprompted review
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Reply from JS Law

Hi Andy,

Thank you for bringing this to our attention. At JS Law we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details.
Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

Bryony took care of our home purchase…

Bryony took care of our home purchase and was absolutely incredible from start to finish. As a first time buyer, Bryony explained the process in the detail and was always so efficient and quick at responding to my emails. I have never experience service like this where Bryony would almost always respond back to my emails within minutes. The E-Way portal which is used to upload documents is fantastic. It is fast, professional and keeps everything all in one place. We was recommended JS Law from our Mortgage Broker, and at first I was sceptical as I wanted a high street solicitor that I could speak with face to face, however, JS Law went over and above everything, and I am so grateful that we went with an online conveyancer now as I truly believe it made the whole process so much quicker. Thank you so much Bryony, truly my family and I are so grateful and appreciative for all your help and hard work.

June 25, 2026
Unprompted review
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Reply from JS Law

Hi Kerry,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Bryony.

Kind regards,
JS Law

Rated 5 out of 5 stars

Me and my partner were first time…

Me and my partner were first time buyers and Irfaan was really good throughout the whole process. He communicated efficiently when needed so we were kept in the loop with updates. We had a few hiccups on the way but everyone was kept on the same page and knew how to handle the situation.

June 23, 2026
Unprompted review
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Reply from JS Law

Hi Shalene,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

I been first time buyer and I had luck…

I been first time buyer and I had luck to have a professional solicitor Ross Orton. He explained me very detailed what I should to do and if I forgot about something he kindly reminded me. Everything went smoothly, understandable and in time.

June 10, 2026
Unprompted review
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Reply from JS Law

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 1 out of 5 stars

Poor data safety and lack of responses.

Poor data safety and lack of responses.

June 22, 2026
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Reply from JS Law

Hi,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent service provided by Halima!

I was recommended JS law by the estate agents.
Halima was assigned to my case. She opened my file promptly and continued with the same level of promptness throughout my purchase. She was easy to communicate with and was always available via email and phone. She provided an excellent service and I would wholeheartedly recommend her. I cannot thank her and praise her enough!

June 15, 2026
Unprompted review
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Reply from JS Law

Hi Sunita,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Halima.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent

Where do I start. Specifically, our conveyancer, Halima has been outstanding throughout the entire process. I couldn’t recommend JS Law enough. I knew the process would be stressful, but I hadn’t quite envisaged the blocks and pushbacks that we got on this journey, however, Halima was professional, polite and continually had open communication with us. Halima did everything she could to ensure the sale of my property went ahead, even down to the last few days, whereby we all thought it wouldn’t happen. I can’t thank her enough, and now having dealt with other solicitors I can safely safe JS Law are leaps and bounds ahead of others. 5*

June 19, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Victoria,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law and we will be sure to pass the feedback on to Halima.

Kind regards,
JS Law

Rated 5 out of 5 stars

Very impressed with Chloe at JS Law

Very impressed with Chloe at JS Law for her personal touch and accurate work. We had a super-long wait for other properties on the chain to get themselves sorted out but Chloe was supportive, efficient and shared our delight when we finally exchanged.

June 19, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Jon,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Chloe.

Kind regards,
JS Law

Rated 1 out of 5 stars

I have used them for buying and selling…

I have used them for buying and selling and frankly their customer service is appalling.

They 'didn't receive' several emails from me despite using their online portal. The 'didn't receive' emails from other solicitors.

They dont answer the phone or reply to voice messages.

They dont reply to emails.

I would not use again.

June 19, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. At JS Law we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details.
Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alistair Powell - highly professional

Alistair Powell handled our sale which became complex and prolonged. Throughout the process Alistair was prompt and helpful in dealing with the queries raised and handled the whole sale process efficiently.
The JS Law portal was a helpful way of dealing with the process as it enabled us to deal promptly with requests while travelling and at a time convenient to us.

June 19, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Michelle,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and that you found our online case management service helpful.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great service provided

A good experience, easy to get hold of and very responsive and friendly. No issues at all, would recommend to anyone

June 18, 2026
Unprompted review
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Reply from JS Law

Hi Carly,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Highly recommend

JS Law was recommended to us via our estate agent and cannot recommend Emma our conveyancer enough! She has been fantastic. We loved having the online dashboard to see the progress of sale and purchase and found it all pretty easy to use. Emma has been brilliant though, we worked with her over 18 months in the end as we had 3 property chains fall through. Finally the 4th property we got there and Emma worked so hard to get it over the line and everything done so quickly. She has been so kind and always happy to answer any questions. Cannot recommend Emma enough, thank you!

June 18, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Chelsea,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Emma.

Kind regards,
JS Law

Rated 4 out of 5 stars

A big thanks to Ross Orton and the team…

A big thanks to Ross Orton and the team at JS Law. They made the process of selling our property a lot easier.

June 15, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Russell,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

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