JS Law Reviews 

5,901
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, keeping everyone fully informed, and making the entire residential property buying or selling process completely smooth and stress-free. People also genuinely appreciate the intuitive online portals, automated updates, and exceptionally responsive communication from their dedicated legal professionals. Some reviewers were not happy with communication, mentioning significant difficulties reaching their assigned conveyancers or getting timely replies to important emails. A few consumers additionally noted that phone calls often went completely unanswered and urgent messages were frequently ignored during critical stages.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and efficient support throughout property... See more

Service

Users describe positive interactions with service, highlighting efficient communication and helpful staff... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt responses and... See more

Response time

People report positive experiences with response times, noting that staff act promptly and reply to emails... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers and Louie was great all the way through, contactable explained things to us in detail and overall because of him the process of buying our first house had minimal stress. Than... See more

Company replied

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for a better experience. Chloe Finch at JS Law made the whole process stress-free, straightforward, and easy from start to finish. She was always professio... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,901)

818 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chloe was amazing

Chloe was amazing, explained everything that we wasn't sure about and evey step that was taken. Thank you so much chloe!!

June 18, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Joelle was very polite and efficient

Joelle was very polite and efficient. Her communication was particularly good.

June 17, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi David

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alistair was procfessional

Alistair was procfessional, polite,understanding,patient

when dealing with my transaction which wasn't always easy.
I am happily settled thanks to his hard work and would highly recommend him.
Thelma Roberts 15th

June 15, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Alistair.

Kind regards,
JS Law

Rated 5 out of 5 stars

Ross Orton has been amazing!

Ross Orton at JS Law has been absolutely amazing with the purchase of my first home, he has kept me up to date and contacted me frequently. Highly recommend!

June 16, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Kelly,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

We recently exchanged contracts on our…

We recently exchanged contracts on our first home purchase, and I cannot thank Ruby Allen and the team at JS Law enough for their support throughout the process.

Ruby was professional, responsive, and always kept us informed at every stage. She was quick to answer questions, provided clear guidance, and helped make what can be a stressful process feel much more manageable.

Thanks to her hard work and dedication, we have now successfully exchanged contracts and are looking forward to completing on our new home. I would highly recommend Ruby and JS Law to anyone looking for a reliable and efficient conveyancing service.

Thank you again for all your help and support.

June 16, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

The agent dealing with us

The agent dealing with us, Saima Rafique, was very good at dealing with issues that arose. She kept us informed as to the progress of our purchase and the completion process
Overall, it was all well handled and efficiently carried out.
We can recommend using JS Law

June 16, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Martin,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

I think the highlight of my experience…

I think the highlight of my experience was probably when things became most frustrating. In response to my frustration, Irfaan made sure that I was closely updated as a customer like myself would want to be. The communication was extremely extremely helpful to have, particularly has a first time buyer.

June 15, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Aaron,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

I'm a first-time buyer

I'm a first-time buyer and Ruby Allen has been fantastic throughout the process. She's approachable, clear and efficient in her communications, and has made the whole thing feel like it's been smooth sailing. Even when I've emailed every day in the run-up to exchange I've never been made to feel like anything other than a valued client.

June 15, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Claudia,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

Highly recommended

Amy has been amazing from the start,very efficient and informative,I would certainly recommend Amy and JS Law for future properties

June 15, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi James,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Personal contact

Was pleased with all the service that was supplied by Amy Stupar was alway polite and very helpful when I neeed help with all that was needed will recommend your company to anybody need convanecing
Thanking you for looking after me

June 14, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alan,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Hired them from recommendation and had…

Hired them from recommendation and had no issues using them. Also completion of a flat within 3-4months.

June 13, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Philip,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Cannot recommend enough

Cannot recommend enough! Chloe and her team are brilliant.
From previous experience with a different solicitors, I was apprehensive going through the process for buying a property.
We were recommend JSLaw, and that was the best decision regarding the house move.
From the off set, Chloe has communicated, followed up, been professional, approachable and explained things in ‘generic terms’. This enabled us to feel confident, equipped and supported.
Any query, Chloe would make contact, when chasing third parties, she would initiate this, prior to us mentioning and kept us in the loop throughout.
Would 100% use this company and ask for Chloe again. Thank you, we appreciate it.

June 12, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Exceptional service from Ritika

After an incredibly stressful and exhausting 3-year journey trying to sell our property, we honestly cannot thank Ritika Chandock enough for finally getting us over the finish line.

What felt impossible was made possible by Ritika, who managed to achieve a simultaneous exchange and completion at the very last minute — something that genuinely felt like a miracle given the endless complications and setbacks we had faced over the years.

Throughout the entire process, Ritika was the definition of professionalism. She remained calm, proactive, knowledgeable and completely committed, even under immense pressure and extremely tight deadlines. What really stood out was her empathy and understanding during what had become a very emotional and frustrating experience for us. She truly cared, and that made all the difference.

Her communication was exceptional from start to finish. We were always kept informed, updated promptly, and never left chasing for answers — which, after everything we had been through, was invaluable.

After years of headaches, failed attempts and uncertainty, having someone as dedicated and capable as Ritika handling our sale gave us confidence again. We are beyond grateful for all her hard work and would recommend her without hesitation to anyone looking for a solicitor who genuinely goes above and beyond.

Thank you again, Ritika — we will never forget what you did for us.

June 12, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Becky,

Thank you for taking the time to leave such a glowing review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ritika.

Kind regards,
JS Law

Rated 5 out of 5 stars

Ridda and Halima were both helpful and…

Ridda and Halima were both helpful and efficient in seeing the sale of my property to completion. I was pleased to have used the services of JS Law and would recommend them without hesitation.

June 10, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Cannot recommend JS Law highly enough

Cannot recommend JS Law highly enough. Ruby has been amazing from start to finish with the sale of my late mums' house. She's been extremely patient due to the lack of my understanding of everything. Always kept me updated, explained the process and replied to emails straight away. Very happy with the service and would thoroughly recommend

June 11, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Carole,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great experience. Super helpful!

Our solicitor Kelly was really helpful. Thanks!

June 11, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alistair Powell was very helpful…

Alistair Powell was very helpful efficient and informative

April 24, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Oliver,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Professional and efficient service

Chloe Bromley at JS Law has been professional and communicative throughout the process of sale and purchase, and has always worked in our best interests.

June 9, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Helen,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Chloe.

Kind regards,
JS Law

Rated 5 out of 5 stars

Sale of House Remotely

I was able to conduct almost all the business online, meaning that I never had to go into a solicitors office, I could do everything at my own pace at a time convenient for for me. Always courteous, answered my questions with a prompt reply.
Would use again an recommend their services.

May 29, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great Service

We are first time buyers and so naturally we didn't know how the conveyancing process works. Luckily we got paired with Joelle Pasala at JS Law who was so patient and friendly. She was always available if we had any questions and would throughly explain everything we needed to know. Joelle really made the process smooth sailing. She is efficient and professional. We’re so grateful for Joelle helping us throughout the process. We would highly recommend her to anyone who requires a conveyancer.

Only downside is that their billing/statements are very confusing. Before you clear your final payment, please check your statement thoroughly. As part of my feedback, I would suggest JS Law to improve their statement by presenting them in a more simple way.

May 29, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Riri,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards
JS Law

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look