J&S Accessories Reviews 

James H at the Kings Heath branch in Birmingham offered valuable advice when purchasing a new HJC helmet and other accessories. Nothing was too much trouble. Very knowledgeable and approachable. Manager who's name I didn't catch was also very helpful and offered an appreciated discount as we spent a fair amount of money. We came quite a distance and will definitely return in future thanks to the exceptional customer service!
Thanks again chaps!

Bought a lid here. It fits. Does the job. Not expensive ither. Paid in cash anall, rare these days!

What can I say popped in to have a look around made very welcome by Lenny and he's team came away with a new lid. Excellent customer service credit to the company only thing missing was a coffee machine

I bought a Nolan helmet and intercom that stopped working. I spoke to Brad in Eltham and he was incredibly helpful. With his suggestions, my intercom is now working again. Thank you very much. Rob

Went to get a new helmet didn't have the size in the colour i wanted was not a problem they have ordered it for me and delivered to my house always great staff always happy to help you without pressure to buy anything

I’ve purchased a pair of boots from J&S and managed to wear them maybe four times without much walking within a week. The front of the Alpinestars (Faster-2) boots started to peel off. The manager at the Eltham store refused to take them back or exchange them for a new pair. He did manage to send an email to Alpinestars support with pictures, but it did not yield any positive results.

They basically said this is not a warrantable issue, even though it's clearly due to poor manufacturing.

I have just wasted £100. That was my last time buying anything from J&S.

everytime i go to the leeds branch the service and advice is second to none
i took my daughter to get fitted out in some safety gear and the guy there was patient and kept bringing different items for her to try on
nothing is too much trouble

i only use these now as the service is spot on

Ordered a cap, received within two days.

Came well packaged.

Thanks

Following a long absence from biking and after deciding to get back on two wheels and needing to get fully kitted out, Jay and Anthony and all the staff at New Malden were very helpful, knowledgeable and nothing was to much trouble. Great experience shopping there. Very happy

Was in the Edinburgh store today and Duncan was a star, spend a long time sifting through jackets and trousers trying to get the right fit. Can't believe there's so much variation of sizes and fits in different manufacturers.

Went for touring wet weather gear but left with a new pair of leather jeans as needed them too.

So in end l have ideas for textile jacket/trousers and a new leather jacket to match my new jeans Don't tell the wife 🤣

Will be back for the rest as not enough space on bike and weather was horrific lol
Thank you Duncan
Gave me great ideas for the future

Great customer service. Friendly team. Jamie at the Braintree store was so helpful.

Jerry

Ordered some items, good price and quick delivery. A couple of things weren't right so had to send them back, these were quickly refunded.

Have used previously, and will use again.

So helpful at JnS especially Jamie He went over n beyond to help me out with my purchases 5 STARS ⭐️ for the staff 👍👌🤘
Mike BMW S1000xr Helmet n tank bag that I purchased very good prices n discount given CHEERS BUD 🏍🏍🏍

I recently made the mistake of ordering from Motocard. After 3.5 weeks of them having my money in their account, they wrote to me stating that the supplier’ SIDI didn’t have the stock. Make no mistake here, they are using monies to bank roll their business on stock they don’t hold! Fast forward 24 hrs, ordered with J&S (who state what stock they hold) and the box was delivered by a reputable courier and boxed perfectly. Outstanding service.

Frank Thomas DV 10 flip helmet.
Shop staff very helpful, no problem there at all, but the Frank Thomas DV10 helmet is not very good, at £130.00 including pinlock is a fair price, yes, but it's noisy, and the worst part is that the tab for lifting the visor is only 6mm above the air vent slide, and it is virtually impossible to lift the visor with a gloved hand, so when you need a bit of air, or just lift the visor whilst filtering etc, it's a real struggle, why didn't they put the lift tab to one side, the designer obviously wasn't a biker

I rang j&S Northwich today and asked if they had the Scott waterproofs in they said yes I asked if they would do us a deal as I wanted the jackets and trousers for me and my wife and they said no,doesn’t make sense to me because if you order on line they do free postage, was thinking of getting some Daytona boots as well.

I was lucky enough to receive £700 worth of J&S vouchers from friends and family for my 50th birthday. As fellow motorcyclists will understand I was extremely excited & looking forward to getting lots of new kit. With my nearest store being over 20 miles away I thought I’d order the kit I wanted on line. Imagine my surprise to find that YOU CANNOT USE J&S VOUCHERS ONLINE ON THEIR WEBSITE. so I looked online and pretty much every store within 50 miles didn’t have the items I wanted in stock. I questioned this with ‘customer services’ who advised me to email my nearest store and they would order them in for me. They haven’t replied to my emails. I asked for a refund from customer services…….no response. Shocking.

So if you are looking to get someone gift vouchers as a present go to sportsbikeshop.com - you can use them online and they are very well stocked.

Went to J&S Uckfield last week to look at trousers and gloves. Initially spoke with Daisy, if you can call it that. She clealy wasnt interested in helping and to be frank, didn't smell great either. I then took my time to look at some of the leathers where a guy called Haydon (I think) gave me some help and was great. I then finally went back to the trousers and gloves where Henry helped me and was AMAZING. his level of knowledge was second to none and I endd up spending quite a bit more than intended (don't tell the wife). Its a shame the first impressions weren't great, but I will be back.

Just order a new pair of gloves from their website. Received today a used item instead of "NEW"... without tags, packing and w/water marks. No recommend this company.

Very kind and helpful staff, selling you what you need, not what they want to shift. Have been using the New Malden branch for years. I have never had a "bad sale" from them. Really happy with my boots and trousers :)