Jubilee Web Host Reviews 144

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

One of the best web hosting companies in Uganda. You are hosting several websites and web systems for us, and we truly commend your reliable services and support. Keep it up! #EmmanuelRobert

Rated 5 out of 5 stars

I was assisted by a very great lady called Charity K; she was very professional, and I was able to find a solution quickly without stressing. I had forgotten my password and didn't even know I had sec... See more

Rated 5 out of 5 stars

I use Jubilee Web Host for Hosting I am happy with my choice. Actually, over the years I have seen the worst. A lot of companies that are just trying to catch new customers while they charge a lot of... See more

Company replied

Rated 1 out of 5 stars

I think your waiting time should be increased, you cant simply delete someone's site just because they failed to renew their hosting with you, as long as the domain hasn't been transferred from your... See more

Company replied

Company details

  1. Web Hosting Company
  2. Website Designer

Written by the company

Cheap, Fast, Secure and Reliable Website Hosting, Reseller Hosting, VPS Hosting, Dedicated Hosting, Website Design, Website Security, Domain Names and SEO Services in Uganda, Africa and World Over with 24/7 Customer Support, 99.99% Uptime and 45 Days Money Back Guarantee.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

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Rated 1 out of 5 stars

You guys sold my domain and refunded my…

You guys sold my domain and refunded my money and my google account is now affected and suspended for violating policies without my consent.

September 19, 2022
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Reply from Jubilee Web Host

Dear Oscar,

Thank you for spending part of your valuable time to review and rate Jubilee Web Host.

Kindly note that your domain (urbanmagazine.biz) was not sold. Rather, you delayed to renew it. As such, it was deleted from the registry and some other person registered it as a new domain with some other registrar different from Jubilee Web Host.

Please note that;

When a domain name expires, you have up to 30 days to renew it at the normal rate. This is called the grace period.

When the grace period expires, your domain is scheduled for deletion. This is called the redemption period. At this point, you can only regain access to the domain by paying a redemption fee.

If the redemption period expires without you paying a redemption period to restore your domain, it is completely deleted from the registry. At this point, the domain becomes available to anyone who wants to register it with any registrar.

Your domain (urbanmagazine.biz) expired on 30/06/2022. By the time your paid for its renewal on 18/09/2022, it had already been deleted from the registry and re-registered by someone else. As such, we could not process its renewal and thus refunded your money and advised you to choose another domain. We are glad you were able to choose another domain.

Kindly always renew your domains in time to avoid losing access to them.

Best Regards

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Jubilee Web Host Team

Rated 5 out of 5 stars

I am satisfied with the immediate…

I am satisfied with the immediate replies once i get a challenge

August 13, 2022
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Reply from Jubilee Web Host

Dear Taban,

Thank you for your kind review of Jubilee Web Host. We are glad you are satisfied and promise you even better.

Best Regards

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Jubilee Web Host Team

Rated 5 out of 5 stars
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Reply from Jubilee Web Host

You are welcome, Ateso Dictionary.

You may always look out for more discount coupon codes right on our social media channels and several hosting coupon sites.

Thank you for choosing Jubilee Web Host.

Best Regards

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Jubilee Web Host Team

Rated 5 out of 5 stars

Cathy K was very helpful in what I…

Cathy K was very helpful in what I needed and went out of her way to actually give me her personal opinion on the matter which in my opinion I felt was thoughtful and caring.
Thanks Jubilee for the support. It is hard to find a very good customer support system in Uganda but I appreciate this!

June 18, 2022
Unprompted review
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Reply from Jubilee Web Host

Dear Jon,

Thank you for search a great review and rating of Jubilee Web Host. We promise you even better.

Best Regards

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Jubilee Web Host Team

Rated 5 out of 5 stars

Thanks Jubilee

Thanks Jubilee. Great support team and quick responses, even if it's passed work time. I would really recommend jubilee to anyone

May 31, 2022
Unprompted review
Rated 5 out of 5 stars

Deep Extensive Technical Support

I recently had an issue with my WHMCS account and reached out to Jubilee and i must say that Shamim B.N has always consistently delivered even this time around she didn't disappoint, keep going Jubilee, proud of you.

April 13, 2022
Unprompted review
Rated 5 out of 5 stars

wordpress downloading scripts instead of executing the web scripts

I really got helped out when my wordpress website would not execute but rather download php scripts and am really glad that when i shared what i was technically facing with my web hosting company. (jubileewebhost) they were understanding and they handled me well and they told to check my php version, under my cpanel and then went to mulitphp and i had to select my domain then changed my php version to the appropriate one.

March 23, 2022
Unprompted review
Rated 4 out of 5 stars

All the team seems to be good but

All the team seems to be good but, at web designing i got challenge of communication because there is no one directly responsible to be updating me and that made me even to follow the team on Saturday thinking they work on weekend.

Secondly, if a client pledged to pay i see no reason of over emailing and texting.

November 6, 2021

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