Juice Broadband Reviews 

28
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Have recently switched broadband and phone line to Juice, the process so was straightforward the equipment was so easy to connect and works great! Claire has been fantastic, had a really bad exp... See more

Rated 5 out of 5 stars

Absolutely first class and seamless service from Claire, Wayne and their team. From our initial conversation to our actual installation date was a matter of days and everything ran smoothly and we we... See more

Rated 5 out of 5 stars

Cancelled Virgin who were wanting to charge us £140 a month for TV we didn't really watch, other than the 5 main channels. It also included internet & land line. Gone onto freeview now & cancelled the... See more

Company replied

Rated 5 out of 5 stars

We are Purbeck Coast Radio, a community station broadcasting from the South-coast in Swanage, Dorset. We have been using Juice Broadband for almost 5 years. We are more than happy with the connect... See more

Company details

  1. Internet Service Provider
  2. Telecommunications Service Provider

Written by the company

Poole Based Internet Service Provider dedicated to delivering reliable, high-quality connectivity with a strong focus on customer care, transparency, and community support. We believe internet services should be simple, dependable, and tailored to the needs of local homes and businesses. By combining advanced network technology with a personal approach, we provide fast and secure connections that help customers stay connected to what matters most.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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4.7

All reviews

(28)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

The absolute best provider by far..

I've been with Juice Broadband for a little over a month now and chose them because of the good reviews they are given. If you want a broadband provider that gives first class service, great value and who you can contact IMMEDIATELY without being placed in a queue to a call centre in god-knows-where, then Juice is probably amongst the best - if not the best already. Clare has been a delight to deal with and deserves recognition for the best customer support I've had in years. I see no reason to ever change back to the other 'big names' (mainly the ones whose name begins with 'V' who give poor service and charge the earth for it). I'm convinced I made the right choice this time!

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Finally, a decent, honest broadband provider!

The team at Juice were clear and swift from the start. The equipment for self install was delivered on time and the speeds promised as exactly what we get with no evening bottlenecks as we've had with other providers in the past. Well done Juice!

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

I never fear the occasional outage

I never fear the occasional outage (here in the sticks, it happens) because it's always a pleasure to deal with the guys at Juice and I know I'll be up and running in no time at all. I've never known a provider like them. Their help, support and advice is second to none. Every time.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic broadband service

Fantastic broadband service, Always had full signal and a great service- customer experience is highly professional. Any concerns ive experienced have been dealt with in a supurb response time. Communication is fantastic and i would highly recommend to a friend or another household. Over the moon, 5 stars.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great service from a local company

First class service from the start.... quick and friendly customer support. Smooth installation, broadband speed as advertised -- all the time! -- and very competitive prices.
Thoroughly recommended.....

April 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Friendly Customer Service

I was trying to sort out installation of broadband and spoke to a lovely lady called Claire who called me back. She was so helpful and provided me some really useful information to resolve an issue with City Fibre's network. Excellent customer service!

December 16, 2022
Unprompted review

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