Juiceland Ltd Reviews 26

Ordered some extra trays for my dehydrator from Juiceland Ltd. Ordering process online was simple and quick. Company kept me informed on the progress of the order by email and the items arrived quickly and within the one hour time slot stated by the courier Could not fault at all Thank you

Placed two orders for spare parts for my Omega 930 Pro juicer on the same day. A big thank you for the upgrade of my second order to a "Next Day" delivery in order to combine both in one parcel.

All items were received as ordered.

I purchased the Greenis slow juicer F9007 and it's amazing. I was looking for a slow juicer with added extras to make eg smoothie, frozen dessert , tofu etc and this product surely delivers on that. The cheapest I could find for what I wanted was around the £200 mark but after much research I came across this one. The only draw back from the ones I was looking at is that you can't add the whole fruit and veg but with the massive saving I made I don't mind chopping the food.

Really helpful team couldn't do enough to ensure I ordered the correct replacement part and help with an urgent delivery. Can't recommend highly enough!

Had a few issues with a Zumex juicer purchased via the website, and Andrea from customer services has been helpful on each occasion. Super friendly, gave us great advice and has been a delight to work with. Very pleased with the service and timely replies. Will be coming back in the future.

I Purchased some replacement parts for my juicer , on arrival i noticed that there was plastic molding flaking from the sieve. When i contacted Juiceland Ltd about this they said "this is normal we have been supplying them like this for over a decade" insinuating i am being fussy when in fact its very dangerous as they can flake of into the juice and you end up with plastic particles in your body , not good considering the nature of the product! Juiceland Ltd offered me no apology as i would have to to take more time from work to facilitate a further delivery , very condescending in communications and very slow with the return process, go elsewhere is my advice if your reading this ....

Bought an Omega juicer which I received in Ireland 2 days later. The free juice recipe book is excellent and so far the juicer has made some lovely tasting healthy green drinks and is easy to clean. *****

I bought a Blendtec replacement jug via EBay. Very happy with the price and the service - it came quickly and my query about the warranty was answered within minutes. Thank you!

I ordered a strainer and bowl for my Hurom HU400 - and they arrived very quickly. Sadly though, the bowl didn't fit my juicer, but John was very helpful on live chat - he answered all my queries and he organised the return of the juicer bowl and he's sorting out the refund. Customer services at Juiceland is spot on. *Recommended*

I broke the auger on my juicer on 22/12 at 3pm - I ordered a new one not expecting delivery until January as they are closed from 5pm on this day until January 4th. A lovely person processed the order immediately and it was delivered 23/12 at 11am. Wonderful that someone took the trouble to do that. Thank you all at JuiceLand.

Do not buy from this company.

QUESTION: How can you tell a broken juicer screen / part has been broken due to misuse or overloading rather than is of bad quality? Who gets to say this?
ANSWER: You can not show this because products break all the time from being bad quality, unsatisfactory, not worth the money or even "faulty". Also you as a customer are the expert in how you used the juicer, NOT the retailer who 1) was not there when you used it 2) has no knowledge about how the juicer broke 3) how it was treated after it was broken 4) has an INVESTED INTEREST in causing you it broke this way to save money from the manufacturer.

Many customers are having the exact same experience. They are not taking feedback onboard. Nor are they hearing that their products are not satisfactory and are displacing their responsibility onto customers by claiming that they are misusing their products. This is the equivalent of saying your new and expensive TV has broken through actually watching it. There is absolutely no way of ascertaining how a juicer has broken. Infant the only evidence is that many customers are having the exact same experiences. Try not to get into battle with the company as they have extraordinarily bad customer service.

KNOW YOUR RIGHTS:
Sale Of Goods Act 1979 chapter 54 under section 13 ‘sale by description’.
The goods must be:
• as described
• of satisfactory quality
• fit for purpose
• Last a reasonable length of time

Consumer Rights Act 2015:
The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—
(a) fitness for all the purposes for which goods of that kind are usually supplied;
(d) safety;
(e) durability.
If the consumer requires the trader to repair or replace the goods, the trader must—
(a) do so within a reasonable time and without significant inconvenience to the consumer, and
(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

Take a look at their guarantees closely before buying anything from them and be sure to check the small print.

They claim that you use the juicer incorrectly by overloading it and yet have no evidence whatsoever to prove this other than claiming to be involved in the process of making the juicers.

Perhaps if they actually ALTER the user manuals then this would change things. Stand by your rights and do not get fooled by their accusations and patronising responses. The company wouldn't even speak to be by telephone which tells you that they are very defensive and assume we all can afford internet and computers.

They are obviously under pressure and losing money from manufactures. However this does not excuse that it is their responsibility to make it better in a reasonable amont of time. Unfortunately we have had a very stressful ordeal with this company. Not what you want when you are buying a product for better wellbeing!

Also just to note that you are entitled to report the comapny to trading standards which is what we are in the process of doing and we have taken screenshots of all of the posts on this website so many thanks to those who have posted similar experiences!

Other Helpful Feedback
• Ive no doubt the company will reply with some plausible explanation but the fact remains: their product didn't last the 5 yrs, yet i'm expected to pay for the privilege of returning it.
• What nonsense and in this day and age there are far better companies to buy from.
• Once I contacted them again to check why I haven't got a refund, they had the following weird (not
to mention outrageous) answers
• Once you promise the customer something, even if it was a mistake, you should stand behind
what you say and compensate him in one way or the other. that's how a customer service
works. at least in all places, except Juiceland.
• Beware of using this company.
• ...The company immediately took the view - without any evidence - that I must have used the
strainer incorrectly.
• ...refused to even countenance the possiblity of any other reason for the fault with it. I tried to reason with the company but to no avail.
• I got patronising emails about how to use the juicer correctly.
• No actual apoligies only blaming
• and are not as helpful

I recently needed a replacement part for my Champion Juicer, which I have had for years.

I was extremely impressed with both the price (far cheaper than elsewhere on the internet) and speed of service. It really was excellent.

Ordered this gadget after reading about it in Prima. There are lots of other available, but this one is sturdy and well able to cope with the challenge of harder vegetables. It is easy to use, easy to clean, and everything fits into it for storage. The service from Juiceland was brilliant, sent me texts when it was on the way, willing to leave in a secure place if I wasn't in, and even gave me the delivery time within an hour so I didn't have to stay in all day.
Brilliant product, brillliant service, great company to deal with.

Free book that came with the Angel promotes Cane Sugar.;

I'm sorry but how can you sell a product of health and give away a book promoting Cane Sugar?

Spoke with them on the phone and was NOT offered any alternative, you know who you are, you had a chance to offer me another, i just spent £800 with you and the free book is now in the bin. Hope you offer other customers a better one.

Clearly there is a good reason why this company only scores 3 stars. I bought a juicer from them with a 5 yr warranty. Except when the item went wrong within the warranty period they wanted me to cover the postage for the faulty item. Hardly worth it when the item was only around £90 in the first place and aprox 3.5 yrs old. Do yourself a favour and buy from somewhere like Amazon with there "no quibble" return policy. Ive no doubt the company will reply with some plausible explanation but the fact remains: their product didn't last the 5 yrs, yet i'm expected to pay for the privilege of returning it. What nonsense and in this day and age there are far better companies to buy from. Don't waste your money when for a few pounds more you can buy from a quality company.

I was buying one of the Hurom slow juicers. Once I made the order they were quite helpful, I've got the order in a timely manner, the product works as expected and everything looked great.

However, as I'm not a UK citizen, I was asking whether they operate a tax-free scheme, which will enable me to get the VAT back. They were asking me to request a VAT reclaim form and so I did.
The tax-free shopping was the major reason why I bought from them, as it made this reservation cheaper than in other places.

Once I contacted them again to check why I haven't got a refund, they had the following weird (not to mention outrageous) answers:
1. We wrongly issued the form
2. You are not eligible for the shoppers refund as you made the reservation online
3. Hurom HH2 juicers are not available in any UK high street stores (meaning, they THINK I can't get it in a cheaper way)

I would expect from a shop to know the rules, or, in the worst case scenario, to tell the customer: we are not familiar with the tax rules, it's under your responsibility to check etc. How come suddenly, when they need to return some money, it became impossible?!

Once you promise the customer something, even if it was a mistake, you should stand behind what you say and compensate him in one way or the other. that's how a customer service works. at least in all places, except Juiceland.

I needed a new juicer as the £200 juicer I had bought from Argos, broke and motor broke (on 2 machines!!)

I looked into the Hurom juicers, and was weary of the price and benefit. However I spoke with a lady from Juiceland who answered all my questions and gave loads of great advice.

Since purchasing a Hurom juicer, I can genuinly say that whilst it is a lot of money, its worth every penny. Quality juice, quickly and efficiently. The motor is really quiet, and not the screamingly loud standard juicer motors. Cleaning is also not a chore as you can pre-swill the machine with plain water, before it goes in the sink for a proper wash.

If you are looking for a juicer then I can recommend both the Hurom and Juiceland.

I am very impressed by Juiceland Ltd who shipped my order for some spare parts for a L'Equip Juicer out promptly and kept me informed at every stage of the transaction . Andrea Buxton also took the time to email me know that a Juicing Screen that I wanted was back in stock.This attention to detail and follow up is much appreciated and I thoroughly recommend Juiceland Ltd
Arabella Lewis Gloucestershire UK

Purchased a Hurom HH2 juicer last month and I am now juicing every day. Received invaluable advice over the phone over several phone calls during a 2 week period whilst I deliberated which juicer to buy - as it was a big investment in both my health and my purse! Great shopping experience. Highly recommended.

So helpful.
Having contacted the helpdesk for advice with several queries I was treated with respect and courtesy the whole time. All my issues were resolved over the phone. Well done Juiceland.