Julezsupply Reviews 307

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers report significant issues with refunds, with some waiting months or even over a year for their money back, often without clear communication or resolution. There are widespread complaints about orders not being shipped or received, with some consumers waiting extended periods for products that never arrive. Additionally, many people express dissatisfaction with customer service, describing it as unresponsive, unhelpful, and unsatisfactory in some instances. Some people were dissatisfied with payment issues, including billing discrepancies and challenges with subscription management. While some customers have received authentic and well-packaged products in the past, the overall sentiment regarding product delivery and quality is mixed, with many experiencing non-delivery or unfulfilled orders.

What people talk about most

Refund

Customers had negative experiences with refund. Many reviewers report significant delays, with some waiting... See more

Order

Users describe negative interactions with order, frequently reporting significant delays, with some waiting... See more

Product

People report ambiguous experiences with product. Many customers express significant frustration, citing... See more

Customer service

Reviewers express extreme dissatisfaction with customer service. Many report verbally abusive and rude... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered a pair of Travis Scott Jordan 1 lows. After paying, shipping took like a month and a half before I got them. They were DS and 100% authentic. I haven't ordered since but was getting ready to... See more

Rated 4 out of 5 stars

Had a small issue with payment on a recent order, but support handled it quickly and professionally. My Jordan 1s arrived in perfect condition, and updates via WhatsApp kept me stress-free the whole t... See more

Rated 4 out of 5 stars

Shoes arrived just as described, authentic and well-packaged. Shipping took a bit long, but overall happy.

Rated 4 out of 5 stars

Snagged a pair of SB Dunks for way less than resale sites. Shoes were deadstock and authenticated with no issues. Shipping took a little longer than usual, but the deal made it totally worth it.


Company details

Written by the company

Curated sneaker marketplace providing limited & authentic pairs, in stock and ready to ship.


Contact info

3.4

Average

TrustScore 3.5 out of 5

307 reviews

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Replied to 4% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ordered a pair from julez supply

Ordered a pair from julez supply a few months ago. Even though we ran into some problems they had great customer service and handled it. Unfortunately they couldnt send the pair i ordered but julez supply insisted in sending me something to compensate.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

My overall experience was GREAT

My overall experience was GREAT
Customer service was great i got my travis scott shoes in time no delay and i got it for only 200€ which is already crazy because travis scott shoes costs thousands of dollars im really happy this won’t be my last time copping shoes from them

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service for sneaker enthusiasts

Great service for sneaker enthusiasts. It's great to be able to buy authentic shoes at retail price and they are the only ones who allow it; don't let the wait for sneakers stop you because it will be worth it. Finally, the customer service is really efficient and always super helpful.

January 1, 2025
Rated 5 out of 5 stars

This is one of the best places to buy…

This is one of the best places to buy trainers from. I’ve been shopping with them for a few months now and i’ve not any inconvenience. Deliveries are quick and the customer service team is top notch. Would recommend for anyone trying to make a purchase

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

I have nothing but great words about…

I have nothing but great words about this company. I’ve ordered 4 pairs of trainers and they’ve arrived on time plus in good condition. Customer service is quick with responses and helpful with all enquires. I’d recommend for anyone trying to get high quality trainers for good prices

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Best Online Sneaker Reseller

The only sneaker retailer that offers fair prices online with reasonable certification. I can recommend julez supply to anyone who is interested in sneakers. Since I have only had positive experiences with the site so far, I will also make all my future sneaker purchases at julez supply.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. Managed to get a pair of dunks for a very good price and customer service was amazing. Will definitely be shopping with them again!

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Managed to get my shoes from them for a great price and dealing with the customer service was also a very helpful experience. I hope to shop with them again!

Thanks Julez 🙏

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great

I ordered the Travis Scott medium olive from them, a little delay but it was worth the wait. I received consumption due to the delivery time. will order again next time.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

I got great experience with them, at the beggining i got some sus about prices cause on drops they seems to low but, it was unnessesary, they are 100% legit and got great customer support whoes guide you się by side in every case

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great shop, fast delivery, nice customer service and much more

I ordered from Julezsupply for the first time 2 years ago. I have been very satisfied since day one. The selection of sneakers is impressive - including some older models that you can't get from all shops. The website is clearly laid out, which makes browsing really pleasant.
The ordering process went smoothly and I was regularly informed by email about the status of my order. I was particularly pleasantly surprised by the speed of delivery. The shoes were carefully packaged and in immaculate condition.
The customer service is also outstanding - friendly, competent and always available if you have any questions. I can recommend this shop to anyone looking for rare sneakers.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible

To be honest, i havent seen such a great Sneaker Shop with such a good project which is the drops on Monday!
The prices are really good, and eventhough sometimes it takes a little bit longer to receive the shoes, i think the staff is always ready to help with any issue and there is no reason for you to stress out!
I am a really big fan.

December 11, 2024
Unprompted review

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