Julezsupply Reviews 307

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers report significant issues with refunds, with some waiting months or even over a year for their money back, often without clear communication or resolution. There are widespread complaints about orders not being shipped or received, with some consumers waiting extended periods for products that never arrive. Additionally, many people express dissatisfaction with customer service, describing it as unresponsive, unhelpful, and unsatisfactory in some instances. Some people were dissatisfied with payment issues, including billing discrepancies and challenges with subscription management. While some customers have received authentic and well-packaged products in the past, the overall sentiment regarding product delivery and quality is mixed, with many experiencing non-delivery or unfulfilled orders.

What people talk about most

Refund

Customers had negative experiences with refund. Many reviewers report significant delays, with some waiting... See more

Order

Users describe negative interactions with order, frequently reporting significant delays, with some waiting... See more

Product

People report ambiguous experiences with product. Many customers express significant frustration, citing... See more

Customer service

Reviewers express extreme dissatisfaction with customer service. Many report verbally abusive and rude... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered a pair of Travis Scott Jordan 1 lows. After paying, shipping took like a month and a half before I got them. They were DS and 100% authentic. I haven't ordered since but was getting ready to... See more

Rated 4 out of 5 stars

Had a small issue with payment on a recent order, but support handled it quickly and professionally. My Jordan 1s arrived in perfect condition, and updates via WhatsApp kept me stress-free the whole t... See more

Rated 4 out of 5 stars

Shoes arrived just as described, authentic and well-packaged. Shipping took a bit long, but overall happy.

Rated 4 out of 5 stars

Snagged a pair of SB Dunks for way less than resale sites. Shoes were deadstock and authenticated with no issues. Shipping took a little longer than usual, but the deal made it totally worth it.


Company details

Written by the company

Curated sneaker marketplace providing limited & authentic pairs, in stock and ready to ship.


Contact info

3.4

Average

TrustScore 3.5 out of 5

307 reviews

5-star
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Replied to 4% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Customer First and Authentic

I realized I entered the wrong address after ordering during drop week. I panicked but reached out, and their team was incredibly patient and helpful. They resolved everything quickly enough for my shoes to still arrive without issue. Outstanding service and authenticity commitment.

May 1, 2025
Unprompted review
Rated 4 out of 5 stars

Everything

Everything ran smoothly for drop week. The site offered real-deal sneakers at retail, and the support team helped me track and secure my size easily. Delivery was a bit slow but well worth 😍.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Had to change

Had to change my delivery address after I booked the drop. Messaged customer support and they handled it immediately. The pair arrived on time, authentic, and exactly as shown.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

I’m happy with my purchase from Julez

I’m happy with my purchase from Julez. The website was easy to navigate and I received my order in a timely manner. The customer service was good and I’m satisfied with the product quality. I will consider shopping with Julez again in the future.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Once You

Once you buy from Julez once, you won’t stop. I ended up joining the Premium Pass because I wanted early access to everything — and the difference it’s made is unreal. I’m not only getting better products before they’re gone, but I’m also seeing behind-the-scenes previews and special content just for members. The community aspect feels fresh and authentic.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

I originally requested for my order to…

I originally requested for my order to be cancelled and soon after regretted it. Julez supply worked with me to resolve the issue and promptly sent over an authentic pair which has passed on multiple apps. The customer service and communication was great and consistent throughout. Will use again!

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Hard to complain😉

Hard to complain. Got some dope shoes that sell out super fast. They are also super responsive to customer questions.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Really good!

Such a good shop for buying shoes there are a lot of different brands and I can highly recommend buying your shoes here.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Usually I do never share reviews

Usually I do never share reviews, but in this case I have to. The shoes I ordered were taking a bit longer than I expected, since there has been an issue with the shipping company. I reached out to the team and they were able to help me perfectly within 2 days to finally receive my package and a compensation. Always again.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience Buying and Selling!

I’ve had a very good experience with Julez Supply, both as a buyer and a seller. The platform is easy to use, and the entire process is smooth and secure. They ensure that all items are authentic, which gives me confidence when making transactions.

Selling was simple, and the verification process was efficient. As a buyer, I also received my orders in great condition and as described. Overall, Julez Supply is a reliable marketplace for sneaker enthusiasts, and I would definitely use it again in the future!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Had some issues with 1 order

Had some issues with 1 order, but the customer care team on Whatsapp was very helpful & fulfilled my request.

They were able to fix it & i even received a free item.

Always again guys!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with JULEZSUPPLY

I’ve had an account with JulezSupply for a few months now and let me start by saying that their company does go above and beyond. They generally have quick response times. Information that makes sense in regard to shipping and tracking. And most of all authentic product. In the shoe world this is hard to find for the prices JulezSupply offers. However every pair I have received from them has been authentic and in Perfect condition. Customer service is on point. It feels like you’re speaking with a friend about shoes. Meaning, they care as much as we do about the product we’re dealing with. I’d genuinely do business with them again. I also work in customer service and I take treating my clientele really serious. It’s nice to see another company hold their customers in such high regard like JulezSupply does. Please do yourself a favor and shop With them!

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great

Good customer service helpful with issue that occurred now solved.

February 17, 2025
Unprompted review

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