juno.co.uk Reviews 52,986

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,272 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the quick dispatch and fast delivery of their orders. Many people appreciate the careful packaging, ensuring products arrive in perfect condition. Reviewers also commend the quality of the products and the wide selection available, often finding items not easily found elsewhere. However, some customers also noted occasional issues with damaged packaging or slight corner damage to records upon arrival. A few other people also felt that there were sometimes faults in the product pressing, leading to issues like thumps or warped items. There were also isolated instances where the wrong color product was shipped, or deliveries experienced unexpected delays.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast dispatch and delivery... See more

Product

Customers consistently note positive experiences with product quality and selection. Reviewers frequently... See more

Service

Reviewers consistently express high satisfaction with the service. Customers frequently praise the speed and... See more

Order

Customers had positive experiences with order. Reviewers consistently praise the speed of delivery, with many... See more

Quality

Consumers generally express satisfaction with the quality of products received. Many reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was pleased to be able to buy the Record Store Day release of ‘Oil City Confidential’ from Juno without having to queue up outside a record shop from early morning! The delivery was prompt & the pac... See more

Rated 5 out of 5 stars

Great selection of vinyl records, including a lot of dance 12” singles and EPs that aren’t necessarily that easy to find elsewhere online. I do like that you can listen to tracks when deciding whether... See more

Rated 5 out of 5 stars

Always a great experience shopping with Juno. Great priced vinyl. Always well packaged and they keep you updated on the delivery which always arrives fast. Top shop. I would highly recommend them. Tha... See more

Rated 5 out of 5 stars

Great service all round . Very quick delivery, well packaged, item as specified . Have purchased from previous and have always had a great service.


Company details

  1. Music Store

Information provided by various external sources

Juno is one of the world’s largest and most highly regarded online vinyl music and equipment retailers. Founded in 1997, we are committed to offering the broadest range of music and equipment with the highest standards of service, to more than 300,000 customers in over 160 countries. All orders received before 5pm are dispatched the same day and our customer service telephone lines are open 10am - 6pm Monday - Saturday, and outside working hours we guarantee an email response to customer enquiries made via our website within 24 hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

53K reviews

5-star
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Rated 5 out of 5 stars

RSD release.

I received notification of release as promised. My order was dispatched within a few hours of my placing it.
Great experience of Juno Records.

However my delivery through Royal Mail has not arrived as promised.

So I can not comment on quality of protective packaging or condition of the album.

May 2, 2026
Rated 3 out of 5 stars

Service was great, Product had problems

Service was great, but the product was the very devil to fit. Moulding flashings around the plastic parts would not allow it to slide into the cartridge, and had to spend considerable time very gently removing them with a scalpel and emery board in order to fit the stylus without damaging the cartridge. Once fitted it sounds great, as if this was a voice note, you would be able to hear!

May 2, 2026
juno.co.uk logo

Reply from juno.co.uk

Dear David, thank you for taking the time to leave a review. I am sorry to hear the plastic part did not fit as it should. This product is design specifically for the Ortofon F15E MK2 Cartridge, so if it is being used with this, then is sounds like there is a manufacturing fault. We are happy to arrange a return and replacement for any item that is defective, but glad to hear you have managed to resolve the problem. Best Regard Juno

Rated 5 out of 5 stars

I researched what I was looking for and…

I researched what I was looking for and found it on Junos site in stock, also saying it would be delivered the following day and it was! Everything good and the machine is a beauty. Thank-you all at Juno for making it straight forward. The very best to you.

May 2, 2026
Rated 5 out of 5 stars

Pre ordered album

Ordered a eagles box set before it was due to go on sale,received an email to make payment, the album arrived the following day great customer service. Arthur Morrison.

April 30, 2026
Rated 4 out of 5 stars

Always good.

May 1, 2026
juno.co.uk logo

Reply from juno.co.uk

Dear Customer, thank you for taking the time to leave a review. Please reach out if we can do anything further to assist you or improve the service you receive further. Best Regards Juno

Rated 5 out of 5 stars

For Juno 5 stars

For Juno 5 stars. Well packaged and swiftly sent. However for Royal Mail, you were hopeless. A notification said delivery by 5pm. Normal daily deliveries are by 12 and I had previously bought a ticket for an event, but decided to stay in until delivery. Before, they’ve left items outside, not even ringing the bell. Nothing came by 5pm so I wasted money on my pre bought ticket. It did eventually come just before 6pm. Juno, have you thought of using a courier. Another firm I buy from always use despite the order saying Royal Mail 24 hour tracked. Items always arrive timeously. Once again 5* for Juno but Royal Mail let you down.

April 30, 2026
Rated 3 out of 5 stars

Slight damage to all three record sleeves.

Next day delivery as promised.
Records well packaged however………all 3 records had very slight corner damage but the packaging had no visible damage.
Did not deserve more than three stars due to this.
Normally perfect so surprised a little bit.

May 1, 2026
juno.co.uk logo

Reply from juno.co.uk

Dear Justin, thank you for taking the time to leave feedback. All of our products are checked before packing but occasionally they can move a little in the packaging when being handled by the courier, especially if all 3 are the same. We will be in touch to resolve this for you. Best Regards Juno

Rated 1 out of 5 stars
juno.co.uk logo

Reply from juno.co.uk

Dear Mr Gray, thank you for leaving a review and making us aware that you did not receive your parcel. The order was placed on Friday evening after our cut off time frame so it left us on Saturday afternoon. This is a 1-2 day delivery service which does not include the Bank Holiday but I can see it was delivered on Tuesday 5 May which is classed as the 2nd day delivery. Best Regards Juno

Rated 5 out of 5 stars

Perfect Service

Not only did I find a US Record Store Day release at a great price, the postage was very reasonable and delivery was in under 24 hours! Can’t fault Juno at all. Thanks

May 1, 2026
Rated 5 out of 5 stars

Ordered 3 albums on vinyl

Ordered 3 albums on vinyl, 2 of which I’d struggled to find for years, I was happy with the price. One was B stock, with a damaged sleeve. I struggled to see what the damage was, so was delighted with the marked down price. Delivery was prompt and the records well packaged. Very happy, will continue to order from Juno.

April 29, 2026

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