Jupiter Blue Ltd Reviews 3,314

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I didn't think you could describe a roof hatch as "beautiful", but when I finally got mine out of the packaging (whoever did that obviously had a degree in packaging) I actually used that word. It lo... See more

Company replied

Rated 5 out of 5 stars

I recently converted part of my garage into an office and as part of the build the building regulations office insisted I change the loft hatch for a fire rated item. I ordered a bespoke size hatch fr... See more

Company replied

Rated 5 out of 5 stars

Bought this access panel as i wanted something that blends in neatly with the ceiling without any awkward projections or Architraves. The panel is extremely slim, stylish but is still very well insul... See more

Company replied

Rated 5 out of 5 stars

Well. I have been looking to sort out my loft hatch for some time. Having looked online I came across this website, which offered a bespoke option to my needs . I followed the instructions regarding d... See more

Company replied

Company details

  1. Construction Company

Written by the company

You'll find a wide range of access panels and loft hatches in most sizes for most buildings. We're also able to make certain products in bespoke sizes. We offer a slick, efficient service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Excellent company

I can not praise this company highly enough. Their customer service is exemplary and their goal is that you get the right product not how much money they can make. Delivery is swift and products excellent quality.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Made-to-measure loft hatch

I needed a made-to-measure loft hatch. Jupiter Blue provided great pre-order advice on measurements and installation, and how to remove the existing frame.
The new hatch arrived within 1 week, and was a breeze to install. It is high quality and now the rest of the room needs decorating :-)
Recommended.

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

First rate customer service

I was looking for a replacement closing latch for my loft hatch. The team at JB had one sent to me free of charge with a next day delivery. Top class customer service. Highly recommend.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Donna in Sales

Donna in Sales is a credit to Jupiter Blue and as a result is now on my preferred supplier list, thank you

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

I ordered a bespoke loft hatch on Sunday 25th Feb, it was delivered on Tuesday 5th March so it was a quick turn around for made to measure. The product is excellent quality and was very easy to fit. It looks really smart on the ceiling and has made a big difference to the look of our landing area. I am really glad that we opted for the aluminium insulation cover as it finishes the hatch off lovely. I had a question so I emailed the company on 8th Match during installation and received a response within a few minutes. Excellent service, would use again and will definitely recommend.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

A Good Experience

I ordered a made to measure loft hatch early Feb. I was given an approx manufacture time of 10 to 14 days. I received the order after one week, so quicker than expected. The item was to the exact measurements I requested, and looked to be made to a high standard. Due to the build quality, it was easily fitted, looks good, and is more functional than what was in place prior. The online system advised me when the item had been despatched. I later enquired about the courier tracking number. I received a quick response to my query, but the item was delivered later that day anyway.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Good customer service

Just ordered a bespoke loft hatch and pleased with the quality. Waiting to see if I have measured correctly when the fitter comes...
What has been impressive is that every time I have phoned I have got straight through to friendly and helpful staff. A rare experience these days

July 4, 2023
Unprompted review

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