Jura Watches Reviews 

Lovely watch, good price, quick to be delivered. No additional links sent in box, normally not a problem. Ive been waiting for 6 months for the extra links but in the end they cancelled it saying they couldn't get any and are unwilling to refund the unworn watch which was bought for my Mother as a present; saying its past the 30 day return period, well i would have returned it immediately if this was going to be the case. Thanks Jura.

I'd seen a Certina Auto Chronograph in the sale and had WhatsApped Jura around midday on the Friday, asking if it would be possible to change the date on the warranty card to the date of my son's birth (this was a fortnight after the birth), they came back 5 minutes later saying it was possible, sent me a special link through, the watch arrived on the Saturday with the date I'd wanted on the card. Absolutely fantastic service from start to finish, this is my 2nd watch from Jura and the service has been excellent both times, thanks!

Disappointed and upset.
Ordered the watch on 22nd May and finally received it on 5th September. Had to wait over 3 and half months for the item but now that I want to return it was advised since it’s a discounted item It has to be returned within 14 days. I received the item on 5th September and tried to email the team to make a return on 19th but was told it’s outside return period.
I’m very disappointed and personally don’t recommend using them.

Amazing service and super quick delivery. Very good prices and loved the gift wrapping. Thank you!

For my last two watches I have purchased from this company I can’t fault them, Friendly service, knowledgeable,and great value for money,If you are looking for your next watch I would highly recommend them, Ask to speak to Josh !!

I bought a Garmin Lily 2 watch on August 9th 2025. After several unanswered calls and emails I got a reply from a helpful but understaffed member of their team. I was advised that the watch was not in stock but would be sent out at the start of September. It is now the 17th September, no watch, no email replies and no calls are answered. I am disappointed with the service as I have used them a few times in the past.

I had ordered w expensive items from Jura and CW sellers. Unfortunately, neither fitted and so I returned for a refund on the same day I received them.
They have been received back, I had confirmation but nearly 2 weeks later I have yet to receive refunds, and and have received no response to emails and they don’t pick up on any number that you call them on.
I am still,waiting for nearly £2k in refunds.

They say they are a high quality retailer,they certainly do not offer a high quality customer experience

Bought a watch through Joshua at Jura watches, I must say that this was a positive experience albeit a long one as I couldn't make up my mind as to which watch I wanted!!

Shoutout to Joshua who helped me through and stuck with me. The bad reviews you see are unfounded, I never experienced that once.... GREAT

I placed an order on the 14th of July for a £3300 pound watch
Delivery , no later than mid August , no delivery , gone back to 1st week September , its now the 13th of September , cannot now give me a delivery time
Asked for a refund , email was promised , nothing has come through
Checked reviews ...this a common practise ...having to use Barclaycard to do a dispute claim , the money will come now as transaction going through claw back

Don't buy from these people , they are very very poor ...so many better options out there

Cheers

Simon

Dreadful online experience I am still waiting for a £4,300 refund 4 months after giving this business my money. Do not give your card details to their Ashbourne sales manager (a male) they claim that they now don’t have my money. I have passed this company onto ActionFraud as well as trading standards and will now be looking to recover my funds via the Northampton County Court. Worst company ive dealt with in 30 years of business, companies like these should be outlawed in the 21st century.

Some of the worst customer service I’ve ever encountered. Ordered a watch unfit for specifications as the bezel doesn’t turn (not mentioned in the listing), sent it back as soon as it arrived. Waited nigh on three weeks for a refund (delivered to shipper 18/08, refunded via dispute 10/09, that is 23 days), they ignored both WhatsApp and email requests, and via the phone stated the watch needed to be examined - it was refused at delivery and unopened. Avoid like the plague; if you do order hope you don’t have any issues, they won’t help! I got refunded via PayPal, following a dispute.

Great service. I spoke to Josh who found the watch I wanted and got me a fantastic deal.
The watch arrived the next day.
One happy customer.
Thank you Josh

I ordered a Garmin watch online back at the start of July for a specific trip in mid-September; the item has not yet arrived. I waited a month (as a delay was expected) and then started chasing weekly. Each time, I was advised it was on the next shipment from Garmin which was due in the next couple of days and I would have it 24hours later. Now, I'm a month and half down the line and still no idea of when the item will arrive. Competitors seem to have the item in stock and ready for next day delivery. I have cancelled the order and will shop elsewhere.

I have ordered from Jura before and been satisfied but they seem to be having issues right now. If you're thinking of ordering, I would suggest you speak to them first and properly ascertain when you can expect to receive your item. Or be prepared to wait months for the item.

Yet again, fantastic, personal customer service - my second luxury watch purchase and will no doubt be making a 3rd at some point soon. Extremely helpful staff, great communications, and some of the best pricing available - thank you!

Garmin Fenix 8 never arrived told the same story every week that we are expecting a shipment next week. Then when I threatened a charged back I was told their refund policy of 14 days would be quicker. No I done a charge back and had the money back in a hour. Just pay the little extra money and shop elsewhere this company is a joke, don’t reply to emails and just get lied to on the phone. Watch was ordered in June still never had it by September.

Really the worst company I have come across. Ordered a Mont Blanc watch in March this year, initially got an email saying it is delayed by a week, then after a week nothing and since then it has been a constant struggle, Staff were just rude when responding, telling me there is no point in sending repeat emails as they just go in a queue and they get to them when they can. I finally cancelled my order in July and have been waiting for a refund since. Three emails have gone unanswered so I am now initiating a chargeback with my bank. They are still selling the watch online with a note that it is currently not in stock…..don’t use this company!!

I placed an order online on 02/09/2025 and only afterwards discovered the watch was not available for immediate delivery. When I phoned, I was told delivery could take 2 to 8 weeks – completely unacceptable. I cancelled the order the same day.
Despite this, the Klarna payment had already taken a large first instalment. You would think Jura would advise Klarna straight away, but instead I was told the refund could take 7–14 days. In other words, they sit on customers’ money even though the order was cancelled immediately.
For a company of this size, that is extremely poor practice. As someone who has spent a lot with Jura in the past, this is simply disappointing and has made me lose confidence in their service.

The team take customer service seriously. They pre-ordered a special piece for me which the brand did not deliver in time. They sorted the issue and sent me a refund no questions asked when I said I had changed my mind, though it greatly inconvenienced them. I appreciate that level of fair dealing, that’s what you want when looking for a premium jeweller to do business with. I will definitely use them in the future.

I ordered an oris watch on the 27th June. I knew it wasn't in stock but was advised that delivery would be 2 to 3 weeks. I was sceptic and was right. I then received an email advising me there was a delay. I waited and a few weeks later received another email advising me that they was expecting delivery of the watch end of August. I received it the 4th September. It's not a scam, and have not been asked to submit this review. Please when ordering dont expect to click your fingers and magically your order will be delivered. You need to be realistic. Parcels from abroad obviously take a little while and delays could occur for a variety of options don't be quick to slander the company. I always got through on the phone so cannot fault the service. They was always honest with their advice. I would order again, however if I needed it in a quick time I'd probably not. Please just expect 8 weeks for delivery (if not in stock) then you won't be frustrated. Mr R Channa

Placed an order for a watch for my wife 2 weeks before her birthday, the watch did not arrive in time, after several unanswered emails and calls 1 received an email saying delivery would be 3-4 weeks, for the next couple of weeks I kept ringing them and they kept telling me the same thing "it's due in next week" eventually after waiting 2 months and after a few more unanswered emails I finally got in touch with them by phone only to be told "it's due in next week" so with that I cancelled my order and placed an order with Garmin, the watch was dispatched on the day of the order, I have purchased several watches from Jura in the past but I will never be making that mistake again, terrible customer service