Jura Watches Reviews 

Waited an exceptionally long time for watch to arrive. On arrival watch strap was too small. Customer service response dreadful. 9 months later still waiting for new watch strap!

They don’t send the product. Is a scam.

Purchased a Garmin Fenix 8 , super fast delivery and extremely better price then anyone else A++ thanks

Awful experience, currently going through a dispute. I have never come across such an unprofessional and awful customer service team.

Very poor customer service, stopped replying to me about a missing order that they now appear to have cancelled after 4 week of waiting.

Poor communication, late dispatch and recieved an incomplete order.

[It was a Certina DS+ set which was clearly shown on their website as coming with 2 straps and 3 watch cases]

I called them within 10 minutes of delivery to resolve the issue and the lady on the 'phone asked me to send photos and that they would only be able to begin investigating on Monday.

No apology, just asked me to send photographs so they can investigate.

Because of the poor attitude I have lost confidence in them and raised a complaint via PayPal.

=>update 1: they have emailed me refusing to cover the cost of returning the goods supplied "not as described".

Here is a copy of their response to my communications (feel the empathy):

"Good Morning,

Thank you for your time on the phone earlier.

Thank you for sending this through. As I have said, I am happy to look into this for you and I am trying to assist. These photos will help me locate the missing pieces so I can show our team. As I have advised, our dispatch team is not in until Monday. This means that if we locate the pieces we cannot physically ship them until Monday at least.

If you do not wish to keep the piece, you will need to return it to our address."

Would you like to deal with them?

=> update 2: I have recieved an update from them today = the watch was delivered with 1 strap and 2 watch cases missing =

"Good afternoon,
I hope you are well,
I can confirm the box is the correct box and is the Certinas newest style,

We do not provide return postage I am afraid unless an item has been damaged or is faulty,"

**absolutely shocking**

The item delivered is clearly 'not as described'

Ordered a £7K watch from Elliot who told me it would take a couple of weeks but I gave up after over 2 months had passed with no delivery. I had to constantly chase them as once they have your money, they are not interested in you. I eventually requested a refund but this was not processed so I had to do a chargeback. They then challenged the chargeback just to try to awkward! Appalling company - stay well clear.

I purchased a watch last week and it hasn’t arrived, in fact they haven’t contacted me. I have been calling their main office all week and no one answers the phone. Very poor experience.

Just wanted to add to the many reviews regarding the massive delays, missed deadlines and awful related communication. I ordered a watch that was supposed to be delivered within 2-4 weeks, then 6, then no ETA provided. I had to chase every time they missed a deadline and decided to cancel in the end because they couldn’t give me any reason, apart from delivery issues, or even a time when it would be resolved. In the end I ordered it from TH Baker and received it the next day. I wouldn’t have minded the delays if there was better communication and an end in sight

UPDATE:
As predicted, Friday 22.08.25 1600hrs time of writing & 33 Business Days after placing order and counting - no further comms from Jura Watches on progress of stock receipt having stated it was due WC18.08.25 from Garmin. I wasnt optimstic and seems i was right.
In response to the retailers reply on my negative review - just wish you were as proactive communicating the status of my circa £1000 order as you are in respoinding to bad review.

Rating only a 1 as i cant put 0!!!

Ordered a Garmin watch on 8th of July, currently August 20th 2025 and still not received my item! Its down to Garmin stock availabilty and popularity of the product so i am told.
But yet i can go on the Garmin website and get the same item direct within 2-4 days, strange.

This company failed to indicate lack of availablity of stock at time of order, and was only after placing order and going through all the stages to completion, was it indicated that stock was pending. Order still remains at 'unfulfilled'.

Shocking customer service, I am having to chase for updates from this company who have been absent on all fronts to say the least. The website chat help service, very rarely replies, and then get an email a day if not more later with more excuses about Garmin stock/delivery not arrived. I 3was informed a week or so ago that stock would arrive from Garmin WC18.08.25 - mid-way through the week and nothing forthcoming from Jura. Email received today at 17:08 stating still no delivery from Garmin. Surely a Global brand like Garmin would be better at keep retail customers updated on stock deliveries and surely if delivery is due WC18.08.25 then they would have a delivery tracking status update? Seems very odd.

I am so far down the process now i want to see it through, however i will not being using this company ever again! I recently used another online uk retail watch site and from order to delivery was 4 days for a watch. That is proper service. Jura - shocking!
Oh and as a cushion for the delay i have been offered an additional strap for the yet to arrive watch. At least i may get a watch strap somepoint this week!

Bank Holiday weekend pending i doubt i will see my watch this week, nor i doubt next week. September looming, could be a 2month waiting time on this item!
Awful!

Quite possibly, the worst online shopping experience I have ever had!! Bought watch online, received order confirmation (price £258). Estimated delivery date 2 days later - did not arrive. Emailed - no answer, called -no answer, messaged on Insta - no answer. messaged on whatsApp -answered the following day, said just hold on a moment - then disappeared. Called again, 3rd day of calling spoke to someone who said watch out of stock and discontinued. Checked TW Steel website - watch is new and still for sale so that was a lie! Watch was £100 more expensive there though. Looks like they mis-priced the watch and instead of taking the loss and holding their hands up (the legal thing to do) they cancel the order. This took over a week and my Dads 70th birthday came and went (gift for him). Terrible people, terrible company. May take legal action. Haven't even been sent cancelation confirmation, just went back to order confirmation link and now it says cancelled. Good job I screenshot it before! Told me on the phone refund will be 7-10 working days - thats 2 weeks! What a horrible experience. Still ignoring my whatsApp messages past few days..

I sent my U-Boat watch to be repaired. It was dealt with quickly and efficiently. Very responsive customer service from Surita.

I purchased a watch from this 'company' and after 6 weeks the hour hand stopped working. The minute,second and GMT hands still seemed to work fine so I emailed them as it is under warranty (unfortunately just outside of the returns window) and received no reply, I waited another week and tried again but once more I received no response to my email. In the end I contacted the watch manufacturer directly explaining the problem and arranged for them to have a look at it. I posted it off and after around 2 and a half months I received my watch back from the manufacturer after they had to replace the hour hand, GMT hand and the movement as there was debris in the movement! I had only worn the watch at most 10 times in the short time I had it and the screw down crown was always in place so I'm guessing this may have been a display piece although it wasn't stated as being so when I purchased it. So I wore my watch for 1 day after receiving it back from the manufacturer and the same issue occurred with the hour hand not turning, I couldn't believe it! So I thought I'd try and get in touch with Jura watches again as by this point I'm completely fed up with this watch as I've never owned one before that has had this many issues. To my surprise they responded this time, so I sent my watch down to them to have a look at, they then decided to send it off to the manufacturer again. I received very little updates at all so had to chase them up every week or so just to find out what is happening. After chasing them up and receiving no updates for the third time I just asked if it would be possible to swap the watch for a different brand but of the same value as I didn't think this was an unreasonable request given all the issues with this watch but they were very quick in responding to this email and let me know that this is out of the 30 day return window and it wouldn't be possible to exchange it and funnily enough my watch is nearly ready and should be back with me in a weeks time.
I implore anyone looking at purchasing anything from this company not to. I've never dealt with such an amateurish and unprofessional company in my life and the lack of after sales care is so bad they should genuinely be embarrassed.

I purchased 6 watches on 22 November at a cost of GBP 10,000. One (worth 3,400) was delivered faulty and took 6 months to receive back repaired. Another (worth 2,800) was sold to me even though the line was discontinued. I have been offered 2 other watches instead, one was also then found to be discontinued and another promised to be delivered in June. It is now August. I have to constantly chase for updates, and the proprietor does not have the courtesy to respond to my emails. Unbelieveably poor service when I have been a customer since 2010. I would not recommend you trust even one pound with this seller.

Had a very bad experience with them!

Ordered a watch on 30th June 2025 which they later on said is not in stock and after a chase of 1 month, ended up requesting for a refund and finally got the money back after wait of many days.

Not a professional seller.

Brought a Tudor Pelagos from this company. Paid well in advance. Around the actual delivery date. Nothing had arrived. Had to chase the company regarding this. After this passage of information was better. The watch was worth the wait. Once the watch arrived. It was sent Special Delivery. I had it the next day. The watch has not been off my wrist. It’s great and stylish. Love it. Thank you all

I ordered a NOMOS Sundial for a birthday present. I placed the order on the 29th of December, and paid for next day delivery (Which was an option). As of today, over half a year later, I still have not received my next day delivered Sundial. I got strung along by customer service for the last 7 months, with them repeatedly saying it will be in their next shipment and with me soon. After 7 months they did finally offer a refund, however I am incredibly frustrated with the level of service and lack of delivery.

Now 11% 1 star reviews illustrates how customers rate this company & its sister company CW Sellors. Buyer beware - they sent me a shop soiled, damaged £3500 watch & passed it off as brand new. Thankfully I had pre despatch photos sent to me by someone at Jura who clearly hadn't thought to check the photos prior to sending them. Lucky for me I got my money back in full but not without a 5 month fight.
Top tip. Don't buy anything mail order, like i did - they can &may send anything damaged, it's then down to you to prove otherwise.
Deeply untrustworthy company & a shabby experience.
Not recommended.

Order No. #JW182297 – Extremely Poor Experience

I've never experienced such bad customer service as I did with Jura Watches. My order has been a frustrating experience from start to finish.

Initially, I was told the item was out of stock — despite it clearly being listed as in stock on the website. Then I was informed it would be delivered on a Saturday morning, only to be told later that the stock didn’t even arrive with them until the following Monday. How does that work?

To make matters worse, emails take far too long to get a response, and when I finally spoke to someone in sales, I was told it would be a data breach to update my delivery address — even though it was my own order and my own personal details. Completely nonsensical.

I'm not saying this is a scam company — I did eventually get my order — but the level of disorganisation, poor communication, and confusion is shocking for a retailer selling high-value products. I won't be using them again.

Customer service is very poor to non existent …. Emails took 2 weeks for a reply which for a company which such an online presence I find unbelievable.
A prime example of a company that as long as everything goes well they are fine .. I am still trying to sort a cancellation out a month after I bought the watch and still not having any joy .. The one star we are obliged to leave is a very optimistic reflection of just how poor they are.

Update on this review …
I have been asked within 24 hours of posting this review to give Jura more details so they can determine if I am genuine or not…
Amazing how a negative review on trust pilot sparks such an immediate response when you fail to respond to any emails through through loosely titled ‘Customer services dept’

My first email to you was in 8th July and the last one I sent was on 4th August.
Perhaps now you can read through I would imagine … endless amounts of emails and look for yourself.
G Shock watch.