Jura Watches Reviews 

I rarely write reviews, but my experience with JURA Watches has been so disappointing that I feel it’s only fair to warn others.

I ordered a watch listed as “in stock,” but shortly after payment I received an email saying it had to be ordered from the supplier and would take around 30 days. Frustrating, but I agreed to wait. The watch eventually arrived about four weeks later.

On opening the package, I immediately noticed two issues:

The bracelet hadn’t been resized as requested.

The butterfly clasp was completely broken, with obvious factory welding faults.

I contacted customer service immediately. Apart from apologising for the sizing issue, their response was to insist the watch left their depot in perfect condition and suggest the damage happened after delivery. Even after I highlighted the defect in the photos they themselves sent me, their stance never changed.

After weeks of back and forth and a call with a manager, I was promised a follow-up that never came.

In the end, I had to pay a local jeweller to replace the clasp and resize the bracelet, out of pocket, for errors that JURA should have rectified.

Based on this experience, I would strongly advise buying your watch elsewhere. JURA’s role as a middleman is fine until something goes wrong—then you discover how poor their customer service truly is.

I have bought a watch that was on offer on their website. It was meant to be in stock for next day delivery, but falling over the weekend thought there might be a delay. After 4 days of no contact - no notification of postage or anything else, I have send JW an email. I did not get a response (in fact no response until now almost month later when writing this).

I have called them the next day (5 days from order date) and have been told that they do not have stock and at this price will not order it from supplier (!) so I can either get something else from their website with a possible discount or get a refund. I have told I’ll check their website and call back.

Did not find anything similar currently available on JW website so was trying to call back for 3 days straight - a lot of attempts and time spend on the phone. After few days someone picked up and said it will be up to 14 days for the refund.

14 days after refund has been agreed I did not receive it. I have called back - again I took a while to get hold of Jura Watches - I have this time around been told it will be 14 business days for the refund.

I did receive email confirming refund 13 business days after it was agreed and refund was received few days later. Almost full month from the date of purchase!

Very sketchy! Judging by other negative reviews it is common practice they sell items they do not have to then drag it for a refund. This is free line of credit for JW if done on larger scale.

According to Consumer Rights Act 2015 the refund should be given within 14 days, not 14 business days. Also lack of any comms further delays the refund. This is unlawful and I’ll be reporting this to Trading Standards to look into their practices.

I ordered a French watch which has never arrived. There was zero communication from the company, always polite on the telephone when I called about updates, was told it was on its way (from France), I would have liked updates, eventually asked for a refund, nothing. Have now been in a dispute with my credit card to get my money back, still no money in my account. Disappointing ,we all know how easy it is these days to refund. It’s been a bad 10 weeks.

I have been waiting over a month for a watch to be back-ordered. I followed the advice on the website by calling before placing the order to confirm estimated delivery times. I was informed it was a backorder and would be a few weeks. I heard nothing for a few weeks and so I contacted them again for a status update. I was told the same thing about the item being a backorder and that it will be "soon". I was not told where I was relatively in the backorder list. I was also not told whether Jura had even made the order with the manufacturer. I waited a few more weeks and still there was no update.
After a month, I decided to purchase the watch from another company (back order as well), and I received it in 3 DAYS (also reviewed on Trustpilot)
I cancelled the Jura order, yet their website still says it's "confirmed". Lots of inaction.

Ordered a Garmin watch, waited three months to receive never materialised. I've been more than patient but finally, after three months and no update of a delivery time, requested a refund.
I was told that would take up to 14 working days to be processed, which i feel is taking the biscuit when you've already been waiting over 3 months. I'm now on day 12 and still no refund of nearly £900, no update of when i'm going to get this refund, nothing.I would seriously not consider to buy anything from this company and this is the first time I've ever given such a bad review.

Jura watches, give me my money back.

I am a personal shopper, I placed an order with Jura Watches around 9 PM on a Wednesday, enticed by their express delivery option, which cost a staggering £15. The promise was a 10:30am delivery, while standard delivery was advertised for £6 to be delivered on Friday. I opted for express, expecting a quicker service.
To my dismay, the watch arrived on Friday – the same day as the standard delivery. This renders the express option completely pointless and feels like a blatant rip-off. Why offer express delivery if it doesn't actually expedite the process?
To add insult to injury, their customer service has been unresponsive and unhelpful. I've requested a refund for the express shipping fee, as the service was not delivered as advertised, but my messages have been ignored.
Overall, I feel cheated and misled by Jura Watches. Their express delivery is a scam, and their customer service is non-existent. I would advise caution when ordering from them, as you may not receive the service you pay for.
Jura watches I want my express delivery refund you can’t just rip me off and then ignore me. You claim the business was closed at the time I ordered so why then put an express option of £15 and then standard as £6 then deliver standard the same day as express please how does it make any sense ? I’m not seeing any justification whatsoever it’s a clear rip off!

Ordered a Sternglas for my son's 21st at end of June. Upon purchase, with item showing as "in stock" on website, on June 3rd, I received my confirmation email stating 2- 3 weeks for delivery. As it was more than 3 weeks until the birthday, I thought I'd wait it out. Long story short, after several more weeks ( it's 21st July today) and several calls, with call handlers repeatedly suggesting that the issue was with Sternglas, not them, and I should receive the watch soon, I have now cancelled my order. This morning I was told that the refund would take 7-14 working days to process.
I thought that maybe I'd been unlucky, but there are quite a few 1 star reviews on here from the last few weeks, so maybe there are some issues at Jura Watches/CW Sellors. I certainly won't be using them again.

**Edit 1 week after order cancelled and refund initiated**
No comms from Jura, except via Trustpilot, asking for more info to verify that review was genuine. Called to seek update on refund, told it was still pending. Asked to speak to customer relations supervisor (call handlers have always been very polite and apologetic, so didn't feel it fair to complain to them), was put on hold for 10 minutes before call disconnected. Will await a callback, but not holding my breath.

**2nd edit after reply from Jura**
You are incorrect. Had the watch been showing on the website as not being in stock, I simply wouldn't have ordered it. Only after my order was accepted was I informed it would take 2-3 weeks to fulfill the order. I called immediately to confirm that the order would be received prior to my son's birthday at the end of June and was reassured that orders were normally completed within that timescale. Several weeks later, after numerous calls and with my son's birthday having passed there was still no sign of the watch. I contacted Sternglas directly, who told me they had no record of any order from you either directly or via their UK distributor. Every facet of my dealings with your company has been substandard, and now you've surpassed yourselves by somehow implying that it is *my* fault that you could not supply a watch in almost 8 weeks that the manufacturer were able to supply direct from Germany in less than 48 hours. An utterly unique approach to customer relations.

Absolutely appalling service, I phoned to check that the items I wanted was definitely in stock before I paid. I explained I required them to be delivered before my holiday which was in 4 days time and was assured this would happen. Items were not shipped and one of the items could not be located at their depot, leaving me no time to order from another company. Still awaiting the complaint to be registered

I placed an order for a Mont Blanc Watch on 30th May and have yet to receive any update or delivery, it is now 11th July.

Since placing the order, I have called, emailed, and even reached out via WhatsApp, all to no avail. Not a single response. Complete radio silence.

This is not just poor customer service, this is a blatant scam. They have taken my money, failed to fulfil the order, and are now ignoring all attempts at contact. There is no excuse for this level of negligence unless it is intentional.

At this point, I can only conclude this is deliberate fraudulent behaviour. I will be reporting them to relevant consumer protection authorities and urging others to avoid this company entirely.

Do not trust them. Do not give them your money.

Ordered a watch about 3 weeks ago now and was promptly told it was O.O.S and they would let me know when it comes from Garmin. Explained to them that I wouldn't have ordered it if I knew it was O.O.S I wouldn't have ordered it. Asked for to be cancelled then they offered me 3 options. That really wasn't offered I believe. I have contacted them today and they haven't even bothered to reply to my messages. The main thing that bothers me is I've spent quite a bit on to previous sales with them and feel a bit let down on this one. I definitely won't be buying again from them.

C W Sellors have been absolutely fantastic in sourcing my watch for me. When the watch finally became available I was on holiday and they kept the watch in house for me until I returned and delivered it the very next day.

That is only the final part of the service - the whole experience has been simply wonderful and my thanks go out to them.

I ordered a Garmin Fenix 7X Pro on 12th May, and since today no watch, no reply, no refund, passed more than 7 weeks. They offered a free spare watch strap to wait extra time, however... On Monday I sent an email to them asking about delivery date, no responce. Yesterday I sent an email and asked a full refund, so far no responce. Because I needed this model watch to track my trails, yesterday I ordered exactly the same watch at the same price from other company "First Class Watches" and after 24h since I placed this order, I already got today watch from this company. So, just want to say people, that avoid this company "Jura Watches"!!! They will never write any emails themselves until you ask them to, and even now no any answer at all. I will try, and if not, I am going to report this "Jura Watches" company to Trading Standards.
I can't believe that a company would "sell" such expensive products on their website and treat their customers like this. It's my fault for not reading the reviews about them before. I definitely won't leave it all like that.

This is the second time i have bought from Jura watches. Choosing is easy. They had a special offer on my watch. The watch arrived safely packaged and in a timely manner.
I would recommend Jura watches to anyone wanting to buy a watch.

I bought a Seiko Manta Ray Turtle. 4 years ago from Jura watches. Ordered online and received the next day. Recently returned my lovely watch which I bought for my retirement for a service. Although the waiting time was 10 to 12 weeks I have my watch back more accurate than ever in a fraction of the time. Wonderful watch and wonderful service. They kept me up to date all the way through. Many Thanks!

The ladies in the customer service centre are extremely polite and helpful. The watch I ordered for my husband took 4 weeks to arrive from Sweden which is longer than I had anticipated, however they kept me up to speed with progress and once it was in the UK, I received it the next day.

Very fast reaction, helpful and informative. I was speaking with Ellis who had the answer at his fingertips.

The company does not advertise order time waits, and take a while to respond via email.

Upon chasing via telephone they advised they have a 6-8 week limit now not 1-3 and it was for a wedding present..
Advertise properly please.

Very little in stock....

I requested a refund and was told it would take up to 14 days as they are a family business. Not sure what that has to do with anything, it does not take 14 days to process a refund. I work in accounts and we process same day or within 3.

Terrible company.

Went with them for the blue light discount. Received no confirmation of purchase.

After chasing countless times for an update they couldnt give a date for watches arrival.

Said I needed it asap which wasn’t possible and reading other reviews of them taking weeks/months I decided to cancel.

After a very snotty and reluctant phone call they said they had cancelled and had to wait 10-14 days for refund.

Still trying to contact for an update but nothing.

Had to buy the same watch from a different company which albeit for a larger fee because no discount it arrived with in 24 hours of purchase.

Avoid

Such a wonderful experience choosing the watch I wanted for my 60th. So glad I chose Jura. Brilliant service and I have to say fantastic value. They also pulled out all the stops to make sure it arrived for the day! Knock on the door at 8am which was a massive and fabulous surprise.

I purchased my watch from Jura online in the sale.i actually phoned to get advice on the watch and even managed to purchase the watch at a better price than what was offered on the website. I am extremely pleased with my purchase and delivery was only 2 days. A great company with some excellent prices. I will definitely go back to Jura in the future should I purchase another watch. Well done Jura keep up the good work.