Jura Watches Reviews 

I don’t even want to give one star. Absolutely shocking service. Ordered a watch a week ago for my husband for our 20th anniversary. I decided to use this company as they offered a Blue Light Discount, the fact that they’re listed on the BLC website made me think they were a reputable company. I’ve had NO contact off them whatsoever, other than one confirmation email. I’ve emailed twice, called them 3 times, have sent them WhatsApp, Facebook and Instagram messages, and started a live chat with no response to any of them. I still haven’t received my order. Fortunately as I decided to pay on Finance, I can cancel the agreement and I’ll get my deposit back - but only after 14 days of no communication from Jura Watches (I am certain they will hit that target easily) The finance company were lovely and very helpful. The same can’t be said for Jura Watches. Do not buy from here!!

Prompt delivery, next day.
Watch looks lovely as well.
I can’t complain.

Ordered a watch on Mon 17th March, received an acknowledgement that it had been ordered from the manufacturer the next day.
During 2 calls from myself to request updates/ETA's for delivery of the watch, I was told that the watch was still on back order with the manufacturer and they had no firm ETA, but they did expect it within the next 7-10 working days.
I finally gave up and cancelled my order on 23rd May.
Again I had to chase for the refund of my payment and was told "all refunds are processed in under 14 working days depending on your bank".
On 15th June I chased again, via email, and was finally told on 19th June that it would be processed within the next 24-48 hours.

Update following reply from Jura watches:

I cancelled my order on Fri 23rd May and requested a refund.
On Wed 4th June I chased up for my refund payment.
On Wed 4th June Jura watches replied and stated "all refunds are processed in under 14 working days depending on your bank"
On Sun 15th June I requested another update.
On Thu 19th June Jura watches replied and said due to an IT error there was a breakdown in the refund process ("This order was cancelled but the correspondence di not reach cancelations until the 4th of June").
On Thu 19th June I received notification that the payment had actually been processed.
So refund only processed within the timescales that they stated if you ignore the period between my initial cancellation and me chasing up for an update.

Unreliable

The service was poor and its sems they don't actually have access to the watched they advertise..

Despite saying 1 day delivery they don’t appear to hold any Garmin stock so it is then a manufacturer order. Cue three missed deadlines, lie after lie from their customer service and eventually cancelling after waiting over 2 months. Now waiting for refund.

I placed an order with Jura Watches on May 15th, under the impression that the item was in stock and available for next-day delivery, as stated on their website. However, on May 16th, I received an email informing me that the watch would be shipped from Garmin directly, and that they were unable to provide a delivery date until it arrived with them. This was not made clear at the time of purchase.

Despite patiently waiting, I received no further updates. After nearly two weeks of silence, I called on May 29th and spoke to a helpful representative named Leah. She was the only positive part of this experience—friendly, informative, and genuinely tried to assist by checking with her manager regarding delivery estimates and offering a goodwill gesture (either a complimentary strap or a £30 refund on an £850 watch) should I choose to continue with the order.

Leah later got back to me via email to say that the watch likely wouldn’t arrive until the end of June—meaning I would have been waiting well over a month for something advertised as in stock. At that point, I requested a refund, which Leah processed the same day. I was told it would take 7–10 working days.

Unfortunately, the refund did not arrive by the 10th working day. I called again and was told it would be processed within 24–48 hours. That time passed, and still nothing. I had to call again and spoke with another representative who seemed disinterested and dismissive. He said the refund should arrive the following day—and thankfully, it finally did.

For comparison, I ordered the same watch from Ernest Jones after this ordeal, and it was dispatched within a day.

Overall, the lack of transparency, poor communication, and frustrating refund process make it very hard for me to recommend Jura Watches. Leah was fantastic, but the company itself left much to be desired. I’d suggest avoiding this retailer unless you’re willing to chase them for updates and wait far longer than expected.

Ordered a watch that was advertised as in stock, expected delivery 14th May. Placed order and paid for finance, but the watch was now out of stock (OK maybe someone else bought it, only 1 was in stock). Said they ordered from manufacturer. Manufacturer delivers the watch in 3-5 working days so I thought it would only be a week or so, not too bad. Asked again after 3 weeks, and was told no ETA still, but offered an ‘upgrade’ to one in stock. Called them to find out more and got a few suggestions which were no where near my requests (e.g.: wanted automatic, got offered 4 quartz models) and their ‘upgrades’ were frankly insulting (£800 watch and they were offering £2-400 range). Don’t offer and upgrade if you don’t even offer at least a similar price range. At a minimum offer products that match my requirements. Anyways, I’ve cancelled the watch now, let’s see how long refund takes (these other reviews don’t seem very encouraging).

So after reading their reply. My watch was £680 AFTER discount, the only watch that matched my requirements that was suggested as UPGRADE was £546. The rest of the watches were cheaper and the sales assistant just randomly listed some option WITHOUT listening to my requirements (e.g.: quartz when I wanted automatic).

I returned a luxury watch on time, following unclear instructions. The seller has since refused a refund, citing arbitrary internal rules, and returned the item to me without my consent. I will filling a chargeback and report them to Trading Standards. Be cautious when buying from this seller.

UPDATE follwoing Jura Watches reply:

I returned a high-end watch within the 14-day statutory period and notified Jura Watches in good time, but they denied my refund because the watch was received “2 days late” and returned it to me without my consent. Their Terms & Conditions (published on their site) state:

“You must either have returned or informed us the product is on its way back to us within 14 days from you receiving the item for discounted products … we refund you within 14 working days of receiving it.” 

This clearly matches my situation—I informed them promptly and returned the watch—but they are choosing to misapply their policy in contradiction with the Consumer Contracts Regulations 2013, which require notification within 14 days, not actual receipt by them.

Further, attempts by Jura Watches to redirect blame to their own internal policies only emphasize how little regard they hold for customer rights. I’m escalating this via a chargeback and reporting to Trading Standards, but customers beware: their strict returns policy is unenforceable by law, and they will keep your money unless you fight back.

After an initial contact with one agent, the service went completely downhill. There was zero proactive feedback on an outstanding order, and when chased, I received the most minimal level of service possible.

Cannot fault this transaction, excellent communication, package dispatched promptly and discreetly package.
Made up with my purchase,one more off bucket list
Highly recommend.

Excellent customer care and a great product.

Seamless experience as always..

From the very start of my experience with this company they have been excellent re: customer service and I was able to secure a fantastic deal on my Longines GMT.
A+ from start to finish!

Very pleased with watch would buy again

Great service, great watch, they stood by their price match promise, communication was fast as was delivery. I wouldn't hesitate to buy from them again!

Poor service, don't seem to have any access to the watches they claim to sell, wish I had never encountered them. Many other customers have complained of similar issues, they are not trustworthy.

I ordered and paid for a watch in full on 15th May to be told that it then had to be ordered in. This was not what the website said. It is now 30th May and it still hasn’t arrived at Jura. I asked Jura to cancel the order as the watch is for someone’s birthday in three days’ time and they said it would take up to 2 weeks to refund me. I feel that this is far too long to wait for my money. The phone operator said it’s because ‘this is a family business and that’s how it works’. How do I purchase from elsewhere when they have my money? Shocking. On top of this, emails don’t get responses snd it takes an age for anyone to pick up the phone to give advice on orders.

Had been looking for a particular watch for some time, spotted the watch with Jura Watches and received great service from Joshua Parfitt with regards to the purchase, would definitely recommend both Jura Watches and Joshua.

I bought a watch from Jura and then changed my mind as the watch was not in stock and they could not give me an expected timeframe, all very vague imo. I was told that I would have to wait 14 days for a refund, so they gave me the date of when I could expect this. I called them the day after the expected refund date and they basically said they processed it there was nothing they could do - customer service is atrocious I went to Citizen straight after I cancelled my order and received my watch in 3 days with no issues. This company needs to review their feedback and do something about it if there ever to survive, my advice DO NOT BUY FROM THIS FIRM!

Order placed may 14th item still not shipped. No response from customer service to resolve the issue. Will be issuing a bank charge back. Avoid.