I had an issue with missing items from my Migros order via Just Eat, but customer support fixed it and refunded my money. The service has always worked really well. Thanks for resolving it quickly!
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See what reviewers are saying
Just-eat.ch has been a true partner, particularly in the pandemic years. Compared to other services like UberEats, with whom I made a rather horrible experience, Just-eat.ch offers a personal (i.e. hu... See more
Company replied
Picked a restaurant due to free delivery. Ended up with me having to collect when I could not. The app had 0 customer service. Always use the app to know what they offer and order direct with the rest... See more
Company replied
Feedback and client service. A lot of companies can meditate and act like search engines. EAT goes beyond that. They care for they clients and keep the restaurants listed in check. I had an inco... See more
3.3
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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Super Service 👍
August 21, 2023
What a disgrace
What a disgrace - ordered food, 90 minutes later no food no update. Contacted customer ‚service‘. Wow! Never had such a negative experience with a customer facing organisation. Unbelievable!
August 4, 2023
Unprompted review
Reply from just-eat.ch
Dear Peter,
I am sorry that you are not satisfied with the experience. We have tracked down the order and contact with our customer service.
This is not how it should have happened, so we are taking your feedback internally.
I am positive that the next order will go smoothly.
Best regards,
Tommy
Uhh my food is 24hours late!
Just so annoyed at the impossibility of contacting them if you check out as a guest. It's such stupid issue to not have more information about.
I have an order number. My food didn't arrive. I paid for my food and it isn't here 24hours later.
All restaurant who know nothing.
The order simply stated awaiting driver. To 11pm. Which is useless when everywhere is shut by the time you realise the food isn't coming.
There's a reason this company doesn't allow you to leave reviews. They want you to slate the poor restaurants instead. Which is disgusting really. Because you are reviewing the food. If it arrived late and cold the restaurant have NO CONTROLL. THEY SUFFER BECAUSSE OF JUST EATS DRIVER. NOT THEIR WORK. Its just a horrible way of organising.
Will use another company moving forwards.
July 26, 2023
Unprompted review
Burger King
Wouldnt let me review on the app so here I am, I ordered on burger king but didnt expect much since the reviews were bad, but the food literally arrived in 20 mins and food nothing spilled all in perfect condition👍🏻👍🏻👍🏻
July 11, 2023
Unprompted review
Dreadful delivery
Food is good. delivery times dreadful! Specially unacceptable if you order for the family dinner.
June 8, 2023
Unprompted review
Reply from just-eat.ch
Dear HM,
I am sorry that the delivery time did not meet expectations and was delayed.
From time to time, due to increased order volume and or road conditions, there may be a delay. We try to work with the restaurants to avoid longer delivery times.
We would like to take a look at the order to find out what happened. Could you send us the order number to info@just-eat.ch?
After our customer service team has seen the order number, we will get back to you.
Best regards,
Tommy from Just Eat
Do not order! don't refund if food is not delivered.
Well, I made an order for dinner, thinking that it was the first order to also test the app. Little did I know that they charge you, but in case you have any issues, no one will respond because of the little assistance they have to offer (which is an email that no one responds to, btw). Virtually, there is no option to report a problem and get assistance. So the restaurant did not deliver part of the order that we paid for, and every normal customer will think, "Well, no big deal. They will contact us immediately after reporting this and see if they can deliver the rest, or we will get refunded." None of this happened. NO refund, NO second delivery, NO response. I have not received the refund, or any response for that matter. So do yourself a favour and do not order from this scamming app.
June 7, 2023
Unprompted review
Reply from just-eat.ch
Dear Galya,
I'm a little confused, if I'm honest.
On the one hand, our app is available for free download in the Google Playstore and the Apple Appstore. It is therefore free to use.
When you place a food order, you can choose cash or an online payment method, among others.
You can also use the help centre at any time to contact our customer service.
Unfortunately, I cannot find an order at Just Eat Switzerland based on the information available. Could you send us the order number to info@just-eat.ch so that we can check the order?
We will contact you as soon as we receive the information.
Best regards,
Tommy from Just Eat
ordered food and half the order was…
ordered food and half the order was missing. reported this immediately and sent all asked photographic evidence to confirm what was received. the robbing b******* then turn round and say it’s not enough evidence. do not use just eat they work with the restaurants to rob people
May 24, 2023
Unprompted review
Reply from just-eat.ch
Dear Chelsea,
We are sorry that the order was not delivered completely. This should not happen like this.
We would like to investigate your request further to find out what happened.
I can't find any order or message from Just Eat in Switzerland from the information I have.
Could you send us to info@just-eat.ch with reference to this review and order number?
We will check the order and get back to you.
Best regards,
Tommy from Just Eat
Fantastic customer service and user-friendly site
Just-eat.ch has been a true partner, particularly in the pandemic years. Compared to other services like UberEats, with whom I made a rather horrible experience, Just-eat.ch offers a personal (i.e. human), highly efficient and fair customer service. Anytime I had an issue, it has been solved very quickly and to my full satisfaction. Many thanks & keep it up!
May 15, 2023
Unprompted review
Reply from just-eat.ch
Hi EB,
We are very happy to read your feedback. This is exactly how we imagine personal customer service.
We hope you continue to enjoy Just Eat!
Best regards,
Tommy from Just Eat
Justeat does not care about their customers
Restaurant sent me someone else's food. Rung the restaurant, they realised the driver collected wrong iteams but they won't send me my food as it's not their fault. Asked me to get in touch with just eat for refund. I sent just eat all the information including the pictures of the receipt attached to the bag with someone else's details and completely different order number. They wanted food pictures... I did not keep the food I asked them to talk to the restaurant who can confirm that this took place. I'm not trying to rob them of their money. I ordered food that was not provided. I don't care whose fault it is. It's not mine and I'm paying for it with my money. Won't be using them again.
May 19, 2023
Unprompted review
Reply from just-eat.ch
Dear Ania,
I understand the frustration about this experience. When I order food, I expect it to be delivered correctly.
We would like to check the order to find out what happened here.
Unfortunately, I can't find the order or the messages from you in our systems.
Could you send to info@just-eat.ch with a reference to this review and the order number?
We will get back to you as soon as we receive the information.
Best regards,
Tommy from Just Eat
All food containers leaked
All food containers leaked, one was open and food spilled.
But quickly resolved
May 12, 2023
Unprompted review
I have ordered from just eat a few…
I have ordered from just eat a few times 4 precisely, on two the order was incomplete the other 2 my food didn't show up and after a little digging and customer service I can say the drivers stole my food. This service is unacceptable and useless the drivers are not checked at all and are all thieves and inept.
May 4, 2023
Unprompted review
Reply from just-eat.ch
Hello Kieran,
Thank you for taking the time to provide your feedback to us.
I am sorry to hear that your orders arrived incomplete. Feedback like yours is valuable to us so that we can improve our service.
We would like to review the case in more detail, especially since you apparently didn't receive two orders. Unfortunately, I can't find your orders at Just Eat Switzerland. If you have ordered here, please feel free to forward us the concerned order numbers to info@just-eat.ch.
If you did not order in Switzerland, I would ask you to move your rating to the appropriate domain, so your feedback can be checked by the correct country department.
Kind Regards,
Noëmi
Today we order
Today we order. Food is excellent and delivery was perfect.
April 7, 2023
Unprompted review
everything was perfect.
March 18, 2023
Unprompted review
not to be repeated
Food ordered for 19.00, delivered at 18.09, eaten after 19.00..not a good experience
Definitely not an experience to be repeated
March 17, 2023
Unprompted review
Reply from just-eat.ch
Hello Elizabeth,
Thank you for your feedback regarding your last order experience.
I am very sorry that your order was delivered too early. Of course, this should not happen and does not correspond to the service we would like to offer you.
Unfortunately, I can't find an order with the available data information. If you'd like to you could send us your order number by e-mail to info@just-eat.ch so that we can check the case.
If you have ordered in another country than Switzerland, you can also contact us, so we can provide you with contact details for the responsible country department.
I wish you a pleasant evening.
Best regards,
Noëmi from Just Eat
Item never received
Mixed order
Wrong items received and missing items.
Delivery NEVER received because the delivery boy had other deliveries to mix! I had to spend the night with NO FOOD.
Never order from there again
March 4, 2023
Unprompted review
Reply from just-eat.ch
Dear Mouadh,
Thank you for your feedback regarding your recent ordering experience with us.
I would like to apologize that you received the wrong order. This does not correspond the service we would like to provide to you.
Unfortunately, I can't assign an order with the available information. If not already done, please feel free to send your order number to info@just-eat.ch for further verification.
I hope your future experiences with Just Eat will be pleasurable again.
Kind regards,
Noëmi from Just Eat
Today i ordered from grill kings and i…
Today i ordered from grill kings and i would just like to shout to the driver who knew i was struggling and said i could have the meal on the house. Its nice to know their is still kind hearted people around
Sarah-Jane
February 25, 2023
Unprompted review
Over one and a half hour for an order
Over one and a half hour for an order
And this is not the first time
I will not order anymore and i think your service is comming very bad
February 22, 2023
Unprompted review
Reply from just-eat.ch
Hello Mohammed
Thank you for your feedback on your ordering experience with us.
I am sorry that you had to wait such a long time for your order. Of course that's not the service we would like to provide to you.
Sometimes there are delays in rare cases, e.g. due to an unexpected longer preparation time or a high order volume. We take your feedback seriously and try to minimize delays as good as possible.
Unfortunately I can't find an order with the information provided. If you like, you can send us your order number by e-mail to info@just-eat,ch for a more detailed examination.
Kind regards,
Noëmi from Just Eat
My order was cancelled 1hr later and it…
My order was cancelled 1hr later and it was already too late to order from anywhere else. Just eat won’t even let me to leave a bad review for the restaurant!
February 21, 2023
Unprompted review
Reply from just-eat.ch
Dear Chara,
We are sorry to hear that your order has been cancelled. This should not happen.
Our review system is based on the quality of the food and delivery. Therefore, undelivered orders cannot be reviewed.
We would like to take a closer look at your order. Unfortunately, we are unable to locate any orders based on the information provided.
Could you send us the order number to info@just-eat.ch so that we can check the order?
Best regards,
Tommy from Just Eat
Ordered a pizza after 1 hour I was…
Ordered a pizza after 1 hour I was talking to the pizzeria they still wait for a driver, and after 1:15 the pizza is still not here but I have already paying, so this is the last time I use just eat very disappointed
February 2, 2023
Unprompted review
Reply from just-eat.ch
Hello.
Thank you for your feedback regarding your last order at Just Eat!
I'm sorry that you had to wait such a long time for your order.
Unfortunately, there are delays in rare cases, e.g. due to an unexpected longer preparation time or a higher order volume. We take your feedback seriously and try to minimize any delays as good as possible.
If not already done, please feel free to contact our customer service by an e-mail to info@just-eat.c. This way you allow us to take a closer look into your request.
I hope your future experience with Just Eat will be a pleasant one and thank you very much for your trust.
Kind regards,
Noëmi
Just Eat
Delivery driver delivered incorrect order.…
Delivery driver delivered incorrect order, picked up wrong ticket as proved by order reference on online order. Just eat do not want to refund. Bunch of scammers, avoid at all costs, only interested in making their money.
January 31, 2023
Unprompted review
Reply from just-eat.ch
Dear David,
we are sorry that the order was delivered incorrectly.
We would like to take a closer look at the order and check what happened. Unfortunately, I cannot locate an order from the information provided. Could you forward your order number to our customer service department with reference to this review? Once we receive your message, our customer service team will get back to you.
Best regards
Tommy from Just Eat
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