Just Eat Reviews 

Just Eat do not value their customers or good customer service. They seem to think they have the weight and monopoly to run all over people and our long established consumer rights laws. I’ve just gone through months of hassle with the bank in chargeback protocols to defend this right when Just Eat made a mistake with my order. Mistakes happen, I get that, but it’s important to do the right thing and repair it when they do occur. I was delivered someone else’s grocery order instead of mine, but instead of either fixing it, or refunding me, they would only offer me account credit which is illegal as best I understand it, and just really poor customer service. I refuse to use them again. It was pretty despicable and could easily have been avoided by just being decent, ethical and customer focused.

Placed an order with Just Eat yesterday, order number 935908573. It seemed as though everything was going well, that was until the driver collected the order.

I noticed the tracking shoot off very far in the opposite direction. The app advised the driver had a couple of stops on the way. They were anything but on the way.

My food arrived freezing cold after it took around 20 minutes for the driver to deliver it. It was inedible. I complained and got the standard response mentioned, unable to offer a refund from the information provided. What information, I was not given the opportunity to provide that.

I have now responded with a formal complaint. If this issue is not resolved I will be seeking a chargeback from my bank. I encourage everyone else to do this too. Don’t let them steal your hard earned money. Total crooks. Very poor delivery service, and disgusting customer care.

Never ever have this issue with Deliveroo, or Uber Eats. I will definitely be sticking with them in future.

Placed order with local KFC for our 2 older teens, order arrived and was completely wrong , order number was different and what arrived was a burger meal your order total was £30.00 driver was informed it was wrong and agreed and said KFC had given wrong order , we have all this on security cam with audio , driver took the incorrect order back to car and refused to give it back as it was wrong , Just eat refuse to refund as we have no photographic evidence of order that driver took with him ! Apparently video and audio is not good enough for just eat , I advise everyone to know your rights , and Just Eat should be training drivers of return procedure! Fuming !

I am absolutely disgusted by Just Eat’s abysmal customer service and their unlawful refusal to refund me for two separate failed orders on the exact same evening. They have kept £93.78 of my money for goods that were either never delivered or arrived as a literal health hazard.

Order 1: KFC (£53.74 - Ref: 931263643)The driver arrived with the completely wrong order. The receipt on the bag showed a totally different customer's name. I refused the order and handed it straight back to the driver, meaning I received zero food. I even have clear Ring doorbell footage proving that I checked the receipt, identified that it wasn’t my food, and handed it right back to the courier. Just Eat denied my refund claiming a "lack of proof." Furthermore, the KFC branch directly confirmed the mix-up to me and gave me the other customer's order number (931262309) as proof. Just Eat is still pocketing my money regardless.

Order 2: McDonald's (£40.04 - Ref: 931347428)After the KFC disaster, I ordered McDonald's. The restaurant prepared it fresh at 19:15, but Just Eat failed to manage their couriers. The food sat on a counter at ambient room temperature for over two hours before a second driver finally delivered it at 21:25. It was freezing, ruined, and a major bacterial safety hazard. McDonald's management confirmed it sat there for hours due to Just Eat's courier failures.

To insult me further, Just Eat only offered a minor account credit. I spent over three hours waiting, went completely hungry, and they have effectively stolen nearly £100 from me.Their customer escalations team is hiding behind automated templates.

A completely fraudulent and incompetent company. Avoid them at all costs.

No refund for missing food terrible

Do no USE THEM THIEF ! FOOD MAY COME MAY NO THEY TAKE YOUR MONEY

Only half of my order arrived. Complained obviously they just replied sorry you had a bad experience but can't offer any refund. DON'T USE THIS COMPANY you don't get what you pay for.

Order - 935769271
Placed an order for delivery which somehow changed to collection. As soon as I realised I tried to get in touch with someone which was impossible the only thing I could do was to email. I emailed and the response is - Thank you for contacting us about your recent order 935769271. We're sorry to hear you didn't have the great experience we wanted for you.

We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have.

We appreciate your understanding.

Thanks again for getting in touch with us.

Unbelievable!
Thieves!

£40 worth of food never arrived. Requested a refund from Just Eat, they said it had been delivered, so no refund. Awful service, will never use again.

Spent over 50 quid on a takeaway using this service. Their delivery rider. The food arrived cold and spilt. All sauces leaked over the food. Sent in the evidence and was told they are unable to do anything. Don't use this service

I will never use just eat again my order did not arrive. After requesting a refund I reciived an email saying the courier left my order in a safe place after getting no response. Even after telling them a number of times that I have cctv and my order wasn't delivered I still haven't received a refund. I havnt even heard anything bk form the restaurant itself so they won't be getting my custom again either.

They steal money and dont deliver items and dont refund money do NOT USE

Absolutely a shower of s&&t . My food took nearly two hours to deliver and was stone cold. Won’t be using you again

For the second time in my life I used "Just Eat" - the name does not add the word "eventually" which would have warned me. We have some Grandchildren visiting and ordered some posh food for them (McDonalds) at a cost of almost £80. One of my Granddaughters ordered and I paid ....... it's now over two hours later ...... enough said

Ordered at 17:05.
The estimated delivery time kept creeping up until they cancelled the order at 18:55.
Almost two hours and no food.
Absolutely useless.

Took my money and haven't processed my order. Zero customer service, impossible to contact an actual person. One star is one too many!

cannot lie after going to the store and paying 14 quid for a meal just eat have been charging me 20+ i just closed my account that 6-7 quid can go to better use that feeding a greedy corporation. what makes it worse is the restaurant use their own courier and have a website, so ju eats markup being that high is insane £14 in store, £20.21 through just eat for the same meal and no stamp cards or anything to balance it out over time

We paid for large fries from KFC who delivered regular fries and Just Eat refused to refund the difference. We won't use Just Eat again.

I placed a grocery order today and was given a delivery time of half an hour later, this delivery time kept changing. Eventually it was 2 hours later than the original time. This would have been too late. I was given an option to cancel which I did but only then was I told no refund would be given. I got through to live chat where I was told I would receive a full refund only to then be told I wouldn't. I think they're service is disgusting

Ordered food at about 13:20 today and as of now - 18:21 it has still not arrived. Tried to report to just eat but no way of contacting them or being able to speak to an actual person. My money is on hold and I cant even cancel the order. I have spoken to the restaurant and they are unable to help. Absolutely terrible customer service, will never use them again.