Just Eat Reviews 

I placed my order at around 7:30 PM, but the delivery time shown by Just Eat was clearly inaccurate. After waiting for a long time, I cancelled the first order and placed another order from a different restaurant, thinking the problem was with the restaurant.
Unfortunately, the same thing happened again. It has now been nearly 3 hours, and I still haven’t received my food. The delivery time keeps changing, and it is now showing 10:20 PM.
This is completely unacceptable. Just Eat needs to improve its delivery service and, most importantly, provide customers with accurate delivery times instead of showing misleading estimated times.
Very poor service from Just Eat. Extremely disappointing experience.

Waited over 45 mins over estimated delivery time food cold and soggy chips and chicken balls driver said he went out the area first to deliver and then us last very disappointed!!!!

The worst company I have ever encountered. Absolutely no customer service and will not refund if things in your order is missing or even if your whole order is missing.

Further appalling service from Just Eat, nearly 2 hours waiting for my order, apparently the courier has been on the way to the restaurant for the last 1.50 hours, either they are travelling a significant distance or this is just another case of the gross incompetence of Just Eat. After this order I will only use Deliveroo, worlds apart and they provide the service that they promise

Every time I use just eat and there’s a problem yer it’s mainly the places I order from McDonald’s and Greggs being worst but just eat are quick enough to charge more but never want to refund for missing items which you’ve paid for

Their estimated delivery tracker was all over the place, it gave times ranging from 10 minutes late to 105 minutes late. Finally turned up about 55 minutes late. I know times are estimates but this was ridiculous.I found out from the restaurant that Just Eat are accepting all orders even when they don't have enough drivers to deliver them. This isn't the first time we have experienced this with Just Eat, won't be using them anymore, cancelling my account!!

The app is a shambles, i get restaurants can be busy but locking your money into an order that arrives 2 hours late without any option of speaking to someone is unacceptable, they have learned nothing despite all the complaints, the customer services are a myth, ive yet to speak to anyone about any issue encountered

1★

Very disappointed with Just Eat.

I placed my order at 20:36 and cancelled it in the same minute (20:36). I never received the food and never ate it, yet I was still charged £16.50.

Customer service reviewed my case twice and refused to refund me, calling it their “final decision”, without providing the exact timestamp showing when the restaurant accepted the order.

This experience felt unfair, and I expected much better customer service. much prefer Uber Eats because they’ve always refunded me when I’ve cancelled immediately. I won’t be using Just Eat again.

Just the most shocking service: delivery time advertised as 20-30 minutes, the order wasn’t even collected from the vendor after 1 hour!! Once it was finally collected Just Eat sent the driver to other addresses on the way to deliver the order. The food arrived cold and soggy and Just Eat have refused to offer a refund. Do not use this company Ever!!!

Genuinely just stolen money. My order was completely incorrect (ordered two desserts for myself and mum but instead got delivered some sort of fruit smoothie with cut fruits on top) and when contacting the place directly they didn't answer, so I raised the issue with customer support. The order cost me a little over £23 total, customer service refuses to refund more than £16. However I can't issue a chargeback with my bank as the purchase was made with gift card balance, I suspect they know this and feel they can get away with keeping hold of the rest of my money this way. Scummy company that doesn't deserve how far their brand reaches

Would be a 0 star if I could select that , numerous times there's been offers and when you go to check out it won't let you check out with the offer even though the offer is clearly still there.
Today we had account credit on the wife's account £10 went to order food that was £15 and upon trying to check out the account credit was removed and order wasnt placed.
Absolutely shocking , not at all happy and to get through to customer service is an absolute joke. Wait times are also a joke

Ordered from McDonalds, took 90 mins to arrive from a restaurant not even a mile from my home. Food arrived stone cold, and inedible. Fries were like rubber it went in the bin. Spent £18.72 and got a refund of £3.75. Uber eats and just eat are hands down the worst food app on the market.

App deleted.

Unbelievably despicable customer service from Just Eat - my food was delivered upside down from one of their partners so I was unable to receive the order and the driver took it back to the shop.

After trying to get a refund I was told because I hadn’t taken pictures of the order I never even put my hands on I’m not eligible for a refund ! What happened to assisting the customer when they’re wronged.

If you use just eat please remember to treat any mishaps with their partners like a crime scene and photograph the shit out of any issues you come across other wise Just Eat will just throw you under a bus !

Beyond shocking behaviour from Just eat - they don’t deserve 1 star!

I earned an £11 StampCard voucher after placing five orders with Sha’s Chicken in Worthing. I then tried several times over a period of weeks to use it, only to find that Sha’s had stopped delivering to my address.

As the voucher could only be used with that particular restaurant, there was nothing I could do. We don’t order takeaways very often and, rather than order elsewhere, we simply didn’t have one because I was hoping to use the voucher I had earned.

The voucher expired on 7 August. Just a few weeks later on 24th August, Sha’s is suddenly delivering to my address again and I have successfully placed another order with them. The timing certainly seems rather unfortunate.

I would have contacted Just Eat privately and asked them to reinstate the £11 voucher, but that appears to be virtually impossible. I have spent far too long going round in circles through FAQs and “Need help?” links, none of which provides any way to contact customer service about this issue.

I earned the £11 discount by placing five qualifying orders and made several attempts to use it while it was valid. I think it would be reasonable for Just Eat to reinstate it — and to provide customers with an actual way of contacting customer service when something goes wrong.

My order was placed approximately 90 minutes before the requested delivery time of 6:30pm. It was cancelled by Just Eat at 6:29pm.(Not by the outlet) No explanation was given. The food was ready for collection and was wasted. We then had to make a round trip of 30 minutes, plus 15 minutes waiting time to collect our new order. The outlet thought that WE had cancelled the order at the last minute. Not good for future customer relations!

Why no explanation for the cancellation? Why just a stark. "Your Order Has Been Cancelled?" Are they bothered about our future choice of delivery service given that we have more than "Just Eat" on offer?

I ordered food. The food was not great. I tried contacting just eat through app and they emailed we are unable to do anything. Had it been other delivery services they would have listened to customers instead. Always been an problem by using just eat. Not happy considering spending £40 on food only to be thrown in the bin as they were rock solid. Would like refund

Ordered m
McDonalds 2 days in a row. Both no sauce that was paid for but just eat wouldnt refund

I would put zero stars if I could. Took money twice from my account which left me with not enough to cover bills. Refused to refund me. Complete scammers. Avoid. Do not order from this company you will regret it!

Shut down this monstrosity which allows restaurants to charge without items arriving also food which doesn’t meet the food standards agency guidelines!!!

When ordering a takeaway go on the takeaways website and order directly to save a fortune paying the takeaway set prices without £10+ added fees through just eat! Thank me later

Terrible service from start to finish and the complaints team are not interested in not dealing with complaints