I've used Just-Eat seldomly over the last 3 years. Reliability is very spotty. You cannot place an order in advance, or something gets screwed up in their system. Now, I cannot reach a person to add... See more
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I keep getting my order backed up 15 min every 15 min for no reason. It seems like there is no delivery person in my area and im stuck waiting for food that will never arrive. I cannot contact custo... See more
Company replied
I have now tried to make 3 orders on Just Eat and none of them ever arrived. Never got compensation or refunds or anything. Also, the phone number of the restaurants I ordered from, doesn’t exist. Al... See more
Company replied
Having had enough with Wolt's severe lack of proffesionalism, I've been ordering food from Just Eat for the last 2 months here in Copenhagen, and I must say that the service has been good so far. It... See more
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Company details
About Just-Eat.dk
Written by the company
Husk at du på Trustpilot anmelder Just-Eat.dk som virksomhed og ikke den restaurant, du har bestilt fra. Vi vil meget gerne høre din anmeldelse af vores hjemmeside og vores service.
Vi vil meget gerne have din anmeldelse af restauranten også!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Just Eat
Written by the company
Contact info
Lyngbyvej 20, 2100, København Ø
- 70208684
- just-eat@just-eat.dk
- www.just-eat.dk
2.0
Poor
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam Company
Scam Company – Shame on You, Just Eat
Just Eat is an absolute disgrace. My order was cancelled and they refused to refund me, claiming the money went to the restaurant. When I called the restaurant, they clearly said they didn’t receive a single damn penny. So Just Eat, where did the money go? Straight into your greedy pockets, that’s where.
You people are thieves, looting honest, hardworking customers. This is daylight robbery. We work hard for our money, and you shamelessly steal it without delivering anything in return. Your customer service is a joke—zero help, zero respect, zero responsibility.
Shame on you guys. You’ve lost a customer forever, and I’ll make sure everyone I know hears about this scam. Never using this trash service again.
June 18, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Ambara
We're truly sorry to hear about your experience and completely understand your frustration. We would feel the same way if we were in your position,
However, we kindly want to inform you that you've reached Just Eat Denmark, and based on the details you've shared, it sounds like this issue occurred with Just Eat UK. Unfortunately, we do not have access to their systems or orders, so we’re unable to assist you directly with this case.
We strongly recommend reaching out to Just Eat UK’s customer service again through their official website or app, where they should be able to investigate further and provide assistance.
Once again, we’re very sorry for what you’ve experienced, and we hope it gets resolved swiftly.
Kind regards,
Storm
Driver delivered to wrong address and…
Driver delivered to wrong address and give food out with out code and no refund I would stay away from just eat as it's not first time it's happened with just eat please don't use as won't refund there there mistake
June 10, 2025
Unprompted review
Reply from Just-Eat.dk
Dear John,
Thank you for your review.
I am truly sorry for the experience you had with your order.
It is definitely not optimal.
I need some more information about your order to check the matter.
Please feel free to send us an email at info@just-eat.dk so that we can try to find a good solution.
We look forward to hearing from you!
Best regards,
Ruth
Just Eat
Poor service
Poor service, did not deliver food as I forgot to put door number. Which is my mistake but I ordered it from my account. They said the driver called me which he did not. They said they left a message on the app. I have not downloaded the app, I used their website. Very disappointed. I doubt they will do well in the future considering there are better companies do the same thing with more focus on customer care
May 30, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Nina,
Thank you for your message and for taking the time to leave us feedback.
We're sorry to hear that you didn't receive your order and we understand your frustration - especially when it feels like communication hasn't worked. While the missing door number was an important piece of information, it sounds like we could have done more to make sure you were contacted correctly.
We would like to investigate what could have happened, please send an email to info@just-eat.dk
We apologize for the experience and hope you will give us a chance to do better next time. Your feedback is important to us and we are constantly working to improve both our service and customer communication.
Sincerely
Storm
Worse experience ever
I ordered a simple pizza from just eats after travelling for 13 hours and was looking forward to eat something that said would deliver in 10-30 minutes. The fact that the delivery charges were almost equal to my order was disappointing but I was extremely hungry so it’s fine. I waited for 2 hours and I couldn’t view my order, the contact number for the restaurant didn’t exist, there was no support from the website whatsoever and it was extremely frustrating to ask the bot a millionth time about where my order was. I ended up sleeping hungry with no food and no refund. Never using this platform ever again
Update: I got the refund from Just eat.
May 29, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Jan,
Thank you for taking the time to share your experience. I can really understand why this has been a frustrating situation. Especially when you've just returned from a long journey.
I'm happy to hear, that you found a good solution through our customer service!
Please don't hesitate to contact us again if there is anything else we can help you with.
Kindest regards
Nina
Just Eat
I don’t use Just Eat
I don’t use Just Eat, but since they’ve taken over at least one of the restaurants I buy from, the prices has gone up quite a bit! So, in my opinion, Just Eat = higher prices for the same thing I got before. I don’t have them deliver because it takes longer than if I go get it myself. Just Eat sucks.
May 26, 2025
Reply from Just-Eat.dk
Dear Meagan,
Thank you for taking the time to share your thoughts!
We completely understand how price increases can be disappointing. I want to inform you, that restaurants set their own prices on our platform, and Just Eat does not control these changes.
We truly appreciate your feedback and hope to continue improving your experience with us.
Kind regards,
Nina
Just Eat
Terrible interface
Terrible interface, won’t tell me when my order is ready for pick up
May 22, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Oliver,
Thank you for your review.
I am truly sorry for the experience you had with your order.
It is definitely not optimal.
Since there is no information on this review, I have unfortunately not been able to check the matter.
Please feel free to send us an email at info@just-eat.dk so that we can try to find a good solution.
We look forward to hearing from you!
Best regards,
Rebecca
Just Eat
F U Just eat
Now i remember why i stopped using just eat i ordered 5guys the food came late freezing cold and f-ucked up the order
May 20, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Tony,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great day.
Best regards,
Rebecca
Just Eat
Done use just eat
Done use just eat. Ordered food, it never arrived and even the driver came to tell me he never received the order as the restaurant was "shut for maintenance" I thought he was being polite but no he's a scamming rat. Just eat replied saying they won't refund me as he tried to call and left it in a safe space. I'm taking this up with my bank, I don't care it's £20 it's the principle you pathetic company and loser drivers that do this.
May 18, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Connor,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Rebecca
Just Eat
AI bot ... no humans in sight
Why on earth is it impossible to get hold of a REAL person for help. You have a bot asking the same stupid question over and over.
My order shifted from "preparing" to "delivered", and no sign of anyone on their way to deliver. No help from AI bot. And you send a mail "thinking of refund". I order because Im hungry. Not to sit here getting more and more frustrated by no customer support.
May 19, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Lars,
Thank you for your review.
I am very sorry to hear that you couldn't get through to our customer service line.
We are available on the phone every day of the week from 08:00-23:30 on: +45 70 20 86 84.
Otherwise, you can send us an email at info@just-eat.dk!
I hope you have better luck contacting us next time you need help
Wishing you a great day,
Best regards,
Rebecca
Just Eat
excellent service and some good…
excellent service and some good restaurants especially in UK, still finding best in and around Fredericia
May 19, 2025
Reply from Just-Eat.dk
Dear Mark,
Thank you for your review!
We are so happy to hear that you had such a good experience at Just Eat. That is exactly how it should be.
We hope it continues like this.
Thank you for sharing your review and have a great day.
Best regards,
Rebecca
Just Eat
The company cheated me out of a…
The company cheated me out of a discount code, and I ended up paying full price. After that, it was impossible to cancel the order, and no one offered any customer service—only a bot.
May 18, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Marcus,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great day.
Best regards,
Rebecca
Just Eat
Alt god service 👍
May 11, 2025
Reply from Just-Eat.dk
Kære Yonas,
Tak for din bedømmelse.
Hvor dejligt at vores service er god og at du har haft en god oplevelse med os. Det er jeg glad for at høre
Vi ser frem til at give dig endnu flere gode oplevelser fremover!
De bedste hilsner,
Storm
Just Eat
Do not trust just eat use other…
Do not trust just eat use other competitors like Uber eats. Just eat is scamming people for money and overcharging you for items that you won’t even receive and then tell you that is out of their hands to give you your refund that they should buy law give you. Don’t trust just eat
May 7, 2025
Unprompted review
Reply from Just-Eat.dk
Thank you for your review. We're really sorry to hear about your experience. This is definitely not the service we want to provide.
I would very much like to investigate the matter further and help you in the best possible way. Please send an email to info@just-eat.dk with the details of your order (e.g. order number and the email address you used when ordering). We will look into your case as soon as possible.
Once again, we apologize for the inconvenience - we hope to find a good solution for you.
Best regards
Storm
May 3rd
May 3rd: Me and my husband ordered form just eat we waited and tracked until it allegedly came and nothing arrived, so we called pepes and they said that they can’t do anything and told us to contact the help line on just eats so we did and just eats has a chat room which didn’t not help out at all the management was very horrible and did not even give a refund we are never ordering again form just eats again as this has
Happened before for anyone reading this I recommend to not order they take your money and don’t want to help if your order has not arrived I am very disappointed and upset switch to Uber eats or something else
May 3, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Customer,
Thank you for your review.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
I wish you a great day.
Kind Regards
Rebekka
Not for the first time food hasn't…
Not for the first time food hasn't arrived. Constantly being told to deliver to the front door but always come to the back gate. Tried to complain but there is no phone number. By email refund could take days and that is if they agree. When we order it is usually saved up over long periods of time as a special occasion so it is a lot of money to lose + no food. Anyone can make a couple of mistakes but this has happened before and it is getting ridiculous
May 3, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Angela,
Thank you for your review.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
I wish you a great day.
Kind Regards
Rebekka
Today
Today, April 26,
I ordered food through Just Eat and my order was not delivered to my destination.
They tell me on the phone that the courier is out at the address, but he delivered the food at the wrong time and the courier didn't even call me at all.
Just Eat doesn't want to refund my money, what do you think, should I call consumer protection and sue them?
If you check the picture with dvs ,is to different adress amd building.
April 26, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Gheorghe,
Thank you for your review.
It sounds like you had a really bad experience with your order, and I am deeply sorry for that. That was of course never the intention.
I would really like to take a closer look at your case, so that we can help you and the restaurant find a good solution.
Based on the information you provide here in your review, I do not have the opportunity to check on the case.
I hope you will contact us at our email info@just-eat.dk - remember to include your order number.
Best regards,
Rebecca
Just Eat
It would be no stars if I could.
It would be no stars if I could.
I ordered food via Just Eat from local restaurant 5 minutes away.The food arrived after 90 minutes and was completely cold, not lukewarm, but genuinely stone cold and unsafe to eat. This presents a serious food safety risk, especially with meat products.
Cold food, particularly when delivery is delayed, can fall into the temperature “danger zone” where bacteria can grow, posing a risk of foodborne illness. The food was not fit for consumption and I had to throw it away. Just Eat has refused a refund or to investigate properly.
This is no way to run a business and they will not get mine again. Also if I get no response I will raise this with the Food Standards Agency
April 19, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Customer,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Rebecca
Just Eat
Refused to refund me as my order was…
Refused to refund me as my order was delivered. Yes it was delivered but if ive paid for 10 pieces of chicken i expect 10 not 6 and if i order gravy i expect gravy.
April 21, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Carl,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Rebecca
Just Eat
Just eat app is worse than ever.
Just eat app is worse than ever.
Taking trough the payment option take the money from your account then is shows as order failed and not even mark that you order anything but is taking the money from your card. And no way to contact them for redound as it seems like there was no order.
Awful
April 21, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Adrienn,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great day.
Best regards,
Rebecca
Just Eat
Constantly missing items
Constantly missing items, bags open, immediately spotted things were missing and requested a refund! Refund refused. Lots of my Easter things missing.
UK: contacted Just Eat...they refuse refund. So unless UK just eat refund me, I won't remove my review. JUST EAT ARE THIEVES!!!
April 18, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Son,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great day.
Best regards,
Rebecca
Just Eat
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