JUST EAT Ireland Reviews 

2,106
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 250 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about atrocious customer support, mentioning unhelpful interactions, completely useless chat functions, and extreme difficulties securing refunds for missing items. People also experienced major delivery failures, including food arriving freezing cold, long delivery delays, and orders incorrectly marked as delivered without actually arriving at the correct address. Though some customers faced severe issues, a small group of people felt satisfied with the prompt delivery times and wide variety of restaurant choices. Reviewers often appreciated the simple ordering process, helpful notifications, and convenient food options available during busy work days.

What people talk about most

Delivery service

Reviewers highlight negative aspects of delivery_service, noting that orders frequently fail to arrive even... See more

Order

Clients share negative opinions on orders, highlighting frequent issues such as missing items, delayed... See more

Customer service

Consumers find customer service to be overwhelmingly disappointing, reporting a widespread lack of support... See more

Service

People report negative experiences with service, expressing frustration over missing items and unhelpful... See more

Refund

Customers consistently express deep frustration and dissatisfaction with refund requests, highlighting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The app is easy to use, I trust it, and unlike some other apps, your orders arrive with zero fuss. My only gripe would be the venders are adding on the Just Eat charges to their items. So using Just... See more

Rated 3 out of 5 stars

Order was wrong I was advised to contact justeat as I paid online through them. No reply on 2 occasions.

Rated 2 out of 5 stars

An order I placed was delivered with some items missing. I rang the shop and they said they were out of stock and that I would be refunded via justeat ie, it's been two weeks and no sign of the refund... See more

Rated 2 out of 5 stars

Ordered off Apache Pizza Athlone, through the Just Eat App a few times each time I ordered they have left something out of the order eg chips, sauce, no salad or sauce on kebab, no sauce with hoagie... See more


Company details

  1. Online Food Ordering Service

Written by the company

We're Ireland's leading online takeaway ordering service. We've got over 1,700 of your favourite local restaurants online for you to choose from #minifistpump! A reminder that this page is for reviewing JUST EAT and not our restaurants. If you wish to review your meal, you can do so via your account page on JUST-EAT.ie

Written by the company


Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

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2.6

All reviews

(2,106)

248 reviews in the last 12 months

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Rated 1 out of 5 stars

Never delivered despite false claim.

Food marked as delivered after being very delayed, but was not delivered at all. Took more time and effort to get a refund as they make it very hard to get in touch. What a terrible company! I absolutely hate Just Ea. Their service is so bad it borders on a scam.

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

Owing to a glitch on the just eat app I…

Owing to a glitch on the just eat app I was charged three times for the same order apache pizza after complaining was told it would be rectified as yet nothing has been done I feel very let down by both just eat and apache pizza both of which I used regularly but will not be using either again

April 4, 2026
Rated 1 out of 5 stars

The driver got my address wrong and…

The driver got my address wrong and rather than confirming my order they just left it on some random persons front door and marked it as complete. There was no attempt to contact me about the issue. The website was so clunkly that it made it really difficult to report the issue as well

April 1, 2026
Unprompted review
Rated 1 out of 5 stars

Bad service

Just eat delivery service is a disgrace. For two nights in a row now we haven't had our food delivered. The attitude of the delivery driver was a disgrace. He said he texted and rang my number, and he did neither. God only knows where my food is. Then when we got on to customer service, while they were helpful enough they could only give credit note so I didn't even get my money back and I'll have to order from them again. I certainly would not recommend their service.

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

I will to step back from this app

I will to step back from this app, they will charge you without your bank details and now I tried to dispute an order that their driver didn't deliver and they said they can't help me.
I will have to dispute the charge with the bank now.
I will not use the app anymore.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Accidentally made an order from the…

Accidentally made an order from the wrong restaurant (with a very similar name) rang the restaurant and they told me to contact just eat to cancel.
Customer service refused flat out to do anything about it even though the restaurant had agreed to them cancelling it. 40 quid down the drain to order food in another county

March 18, 2026
Unprompted review

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