Justaddressplaques Reviews 

108
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

We were not clear from the description whether our address would work in a certain format. We left comments about our concerns and quickly heard back from a customer service representative via email.... See more

Company replied

Rated 5 out of 5 stars

Found you on the internet and couldn't be more pleased with our selection and finished product. Quality materials and workmanship. Heavy gauge and weighty to should last long and weather throu... See more

Company replied

Rated 4 out of 5 stars

They have an excellent selection. Product quality TBD.That is a risk for a $100+++ expenditure. Different but good customer service. One is uncertain if theyare talking to the company or an outsource... See more

Company replied

Rated 4 out of 5 stars

Ordering process was simple, but it would have been nice if I could have seen what the finished product would look like before I finalized the order. After I got the plaque, I wish I would have spe... See more

Company replied


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4.0

Great

TrustScore 4 out of 5

108 reviews

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Rated 5 out of 5 stars

Great product and excellent customer service!

We were not clear from the description whether our address would work in a certain format. We left comments about our concerns and quickly heard back from a customer service representative via email. She advised us on some other address plaques that would satisfy our needs. She cancelled our original order and helped me to place a new one.
The plaque arrived and is perfect!

April 5, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your purchase and review. Have a great day!

Rated 4 out of 5 stars

Good transaction

The address plaque looks great and exactly what I ordered.

My only issue is I didn't receive an email when the plaque shipped.

Thank You!

March 23, 2012
Unprompted review
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Reply from Justaddressplaques

Matt,
Thank you for your purchase and review. Our system, sends tracking out automatically and if your email address was listed incorrectly or you have a spam blocker, than the email wouldn't be received. We apologize that you didn't receive the tracking information, but are pleased that you are happy with your purchase.
Please let us know if we can assist you further.
Customer Service | JustAddressPlaques.com

Rated 5 out of 5 stars

Excellent Service and Quality

Loved my first plaque! My second plaque is on the way. Great service and quality. I definitely would order from this company again.

March 14, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your purchase and review. Have a great day!

Rated 4 out of 5 stars

The plaque looks good, but installation could be smoother.

I like the appearance and quality of the plaque. However, the screw holes of the plaque and stakes did not align well enough to install as recommended, with the plaque resting on the upper ridge of the stake. I had to turn the stakes around, and fasten each screw well above the lower ridge on the other side of the stake.

March 13, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your purchase and review. If you would like to take a digital image and email to us, we would be happy to look into the uneven drillings. You can send that to: info@justaddressplaques.com and simply reference your order# with the issue mentioned in the body of the email. Thank you and have a great day!

Rated 4 out of 5 stars

Worth the wait...

We really like our new address plaque. The color matches our new vinyl siding perfectly and the 4" numbers can be easily seen from the street. We were quoted 3-4 weeks and the product arrived in the 4th week so their delivery estimates are accurate. They do charge your credit card as soon as you place the order instead of when the order ships. Luckily the product arrived before my bill was due but this may not be the case for everyone depending on when you order compared to your billing cycle. We are happy with the product we received and would recommend this company for the quality of their address plaques.

March 5, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your purchase and review. Have a great day!

Rated 5 out of 5 stars

High Quality

I could not be more pleased with my plaque, very high quality and looks great. I highly recommend.

March 2, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your purchase and review. Have a great day!

Rated 5 out of 5 stars

Great selection and fast service

Found you on the internet and couldn't be more pleased with our selection and finished product. Quality materials and workmanship. Heavy gauge and weighty to should last long and weather through all of the seasons.

Good size plaque and the three inch numbers can be seen from a far distance.

Didn't take all that long (we ordered right around the holidays so expected a bit of a wait--but not more than you estimated.)

Would highly recommend this company when we are in the market for additional plaques.

February 27, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your purchase and review. Have a great day!

Rated 5 out of 5 stars

Five Stars

I have placed several orders with Justaddressplacques over the years and each and every order has been excellent. I got my orders in a very short time and have never had to return any of them. None of my signs have faded and continue to be beautiful. The customer service is outstanding. Thank you for your quality service. A. Roberts

February 11, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your purchase and review. Have a great day!

Rated 4 out of 5 stars

Good sign but could be better

The shipping was good. The sign itself is nice but the letters on the sign have chips out of them. The paint dried running as well. It looks good from a distance. The light is good very visible with the light mounted above sign in the yard. I just think the craftsman ship of this product could be better. I have seen several signs from other companies that are far superior. I would not use this company again because of the poor final product (quality)!

February 9, 2012
Unprompted review
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Reply from Justaddressplaques

Bradley,
If you would like us to take a look at the plaque for quality, please provide your order# and a digital image to: info@justaddressplaques.com.
Thank you for your purchase and review. Have a great day!

Rated 3 out of 5 stars

Not sure - order has not been received

I have not received my order and cannot find any tracking info. Please help.

February 7, 2012
Unprompted review
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Reply from Justaddressplaques

Wendy,
Thank you for your recent order, however the item does carry a 2-3 week lead-time. Please know that hand crafting does take additional time and that your order will ship from our Michigan facility when complete. We will also send a UPS tracking so you can track your shipment.
Thank you.

Rated 1 out of 5 stars

Horrible service.

This company absolutely sucks! I placed an order several weeks ago for a 4-digit address plague. I thought this was a simple order. I received an e-mail from a "customer service manager" named [name removed] that informed me that my order was on hold until I provided a "physical" shipping address. I gave the "physical" shipping address in my original order. I have a printed receipt to prove it. Stay away from this business. They are incompetent and not user friendly!

February 3, 2012
Unprompted review
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Reply from Justaddressplaques

Joe,
Thank you for your review, unfortunately when your order was placed on our site the company name was the only information listed, otherwise we would never have had to contact you. Because UPS requires a complete address for delivery, we contacted you for that information to ensure delivery. This is part of the normal course of business and certainly does not account for poor service. We do appreciate your patience for providing the information so we could properly process your order.
Thank you.

Rated 5 out of 5 stars

Quality job.

Good experience: Product received on reasonable schedule based on custom work and met expectations in quality. Good job.

January 25, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your purchase and review. Have a great day!

Rated 5 out of 5 stars

Excellent Wall Address Plaque!

While it did take about 4 weeks to get the address plaque that I ordered, when it came, it was well worth the wait! It is solid, feels quite substantial when held (weighs almost 3lbs), and looks great! One recommendation that I have would be to include anchors with each plaque for mounting. Thanks for a great item!

January 24, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your patience, purchase and review.

Rated 3 out of 5 stars

Send reviews out after item has been received

I ordered the address plaque on Jan 9th and it is now Jan 24th. I recognize these are all custom made but perhaps improving the cycle time it takes to make them would improve the customer experience. Another suggestion would be to not send out a review until the customer has received the product.

I'm giving the company the benefit of the doubt with only 3 stars.

January 24, 2012
Unprompted review
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Reply from Justaddressplaques

William,
Thank you for your patience as the item you chose is custom, which generally carries an extended lead time. However, I do show your item shipped on Friday, Jan-20 and is scheduled to arrive Thursday, Jan-26. Please let us know if we can assist you further and we hope that you will consider revising your review.
Thank you.

Rated 5 out of 5 stars

Very Nice!

Excellent product. I liked it so much I bought a third one. It does take a while to get it -- each one is custom made.

January 18, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your purchase and review. Have a great day!

Rated 1 out of 5 stars

Not told item not in stock

Ordered a mailbox ornament, and after 2 weeks order was still in 'processing' stage, not shipped. Contacted customer service and was told "I see that you ordered the mailbox topper, and not a plaque. They are, however, still considered a custom product which is not kept in stock. Therefore they have a longer lead time.".
It should have been noted before I completed my order that this was not a stocked item and required several weeks before shipping. As this was to be a gift, the delay was unacceptable.

January 16, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your purchase and review. We do apologize that the item you chose was a custom item, which takes additional time. However, our site was noted the item could take up to 10 business days. Additionally, many manufacturers shut down during the first 2 weeks of the year and this was also the case in the time frame. Whitehall Products is the only manufacturer for this type of item and the lead time would have been the same with any retailer. Again, we apologize that this became an inconvenience to you and understand your frustrations. Please do let us know if we can assist you further.
Thank you.

Rated 5 out of 5 stars

Excellent Value

I'm very pleased with the plaque I received. Ordering was clear and easy, and there was a large selection of options. The item arrived earlier than I had expected, and was well packed. I am happy with the quality of the plaque, and think it is a great value for the price.

January 11, 2012
Unprompted review
Justaddressplaques logo

Reply from Justaddressplaques

Thank you for your review and business.

Rated 2 out of 5 stars

Not recieved

I placed my order on Dec 14th and still have not recieved it This item was a Christmas gift and even though I placed the order before the Dec 15 deadline I still have not recieved notification that it has even been shipped! Because I havent even seen the item i cant rate the quality but I am dissatisfied because I was led to believe the item would be here by Christmas

January 11, 2012
Unprompted review
Justaddressplaques logo

Reply from Justaddressplaques

Becky,
Thank you for your review and purchase. However, every order we have entered from Dec-14 has been shipped. We will require an order# and full name on the order to pull more information as our records do not match your statement. Please advise at your earliest convenience.
Thank you.

Rated 4 out of 5 stars

Nice, but slow at delivery

I ordered mine early enough where I was told it would be shipped before Christmas...I just received it 1/04/2012. That isn't before Christmas. It does look good though...

January 5, 2012
Unprompted review
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Reply from Justaddressplaques

Jean,
We can look into your order with more detail if you can provide your order id #. Generally, items that did not fall under the Christmas guarantee would take the standard 2-3 week lead time. We do apologize, however our website stated that the Christmas guarantee was for Dec-15 at noon EST. Any orders received after that time were not guaranteed and would be shipped under normal lead time and some exclusions did apply. We appreciate your business and you taking the time to respond with a review. Please do let us know if we can be of further assistance or if you have further questions.

Rated 5 out of 5 stars

Satisfied with service and quality

I ordered a plaque in early December as a Christmas gift with the clear instruction that it arrive by December 22. It got here on December 21, right on time. I was very pleased with the quality of the plaque and it is now proudly displayed in my daughter's yard.

January 4, 2012
Unprompted review
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Reply from Justaddressplaques

Thank you for your business. Have a great New Year!

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