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Just go Motorhomes - Toddington Reviews 

244
TrustScore 3.5 out of 5

3.3

Harlington Road, Redhill Farm, LU5 6HF Toddington, England, GB


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Rated 1 out of 5 stars

Dreadful service. Booked a 2pm pickup service from the London Liton depot, confirmed on my booking. Arrived early, 2 staff dealing with returns and contracts. Now 3.37pm and still not served. Staff ru... See more

Rated 4 out of 5 stars

Booking, pick-up and drop-off experience was A-one. Also very helpful staff in Edinburgh Branch who went out of their way to assist us planning our entire trip by providing us with hints, web-sites a... See more

Company replied

Rated 1 out of 5 stars

We had several issues with the camper. Bed slats fell out of one of the beds making it unusable. We were only given 3 out of 4 sets of bedding we paid for. USB points did not work. Wait times to coll... See more

Rated 5 out of 5 stars

Rented from the Dunstable branch, lovely staff, clean and new-ish and well maintained camper. Stress free check in and check out only small criticism would be there was now way to ignite the gas ho... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency

Written by the company

From cosy couple getaways to family adventures, Just go has a motorhome to suit every occasion. We pride ourselves on delivering new and modern motorhomes for hire with all layouts designed to offer comfort & style for everyday living. Easily accessible via major airports, our hire teams located in Edinburgh, Scotland and Toddington, Bedfordshire are specialists in delivering a first-rate customer experience every time. With packages tailored to individual requirements, we provide an all-encompassing service for all your motorhoming needs. Covering travel in the UK, Ireland and Europe, the freedom to explore and discover is entirely at your fingertips!


Contact info

  • Harlington Road, Redhill Farm, LU5 6HF, Toddington, England, United Kingdom

  • 01525 878000

Premium Motorhomes for Hire

Our Motorhomes have been the UK's favourite for over 20 years.

3.3

Average

TrustScore 3.5 out of 5

244 reviews

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3.3

All reviews

(244)

181 reviews in the last 12 months

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Rated 5 out of 5 stars

Motorhome virgins

Hiring a motor home gave us the chance to try before you buy. It gave us the opportunity to see the pros and cons. Loved it, will defo hire again if we haven't found the right motor home. It was well equipped inside, we met lots of friendly people on the sites we stayed at.

July 20, 2022
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Reply from Just go Motorhomes - Toddington

Hi Debbie

Thank you for your review. I am glad you enjoyed your trip, there are so many different models and layouts to choose from so its always fun trying different ones out till you find what works best for you.

We hope to see you again

Kind regards
Just go

Rated 4 out of 5 stars

Camper was clean

Camper was clean, as advertised and waiting for us. But I did get the impression that JustGo were always trying to inflated the costs, this was by telling me that if the camper was late we would be charged £100/hour, if the toilet wasn’t empty (more cost), must be returned full of water (crazy at we had to drive with an extra ton of weight), cost of filling the AdBlue and £40 of we used the LPG. We were give the option that we could return the camper completely empty of everything (fuel, AdBlue and LPG) for £170, this wasn’t worth it for me as we were only going to Silverstone.
The staff were very helpful but maybe the JustGo management need to review the cost structure

July 12, 2022
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Reply from Just go Motorhomes - Toddington

Hi Barry

Thank you for the constructuve feedback given. I will pass this onto the relevant teams.

Kind regards
Just go

Rated 1 out of 5 stars

Various issues with the onboard equipment

We had various issues with the onboard equipment notably the gas oven grill not working and waste water not draining away. The van was not up to the normal high standards we have come to expect and looked very tatty compared to previous vans we have rented, overall a very disappointing experience considering the amount of money we paid to hire it. Not expecting any calls to rectify this, I dont suppose the staff care.

July 12, 2022
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Reply from Just go Motorhomes - Toddington

Hi Stephen

I am sorry to hear of your disappointment on your last hire with us. I can see you were in a 21 plate vehicle and I have spoken with our on road support team and can find no log that we were aware of your issues.

We do take all feedback onboard to improve the standard of product and level of service we offer, so thank you for taking the time to review and your comments will be passed across to departments concerned.

Kind regards
Just go

Rated 5 out of 5 stars

Excellent service from the moment I…

Excellent service from the moment I arrived and when I returned the camper.

Completely new to camper vans or caravans, Chelsea looks after me explaining the workings of the van gas, water electric hook up, not forgetting the toilet waste dispenser or whatever it was called.

A great service

July 9, 2022
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Reply from Just go Motorhomes - Toddington

Hi Gordon

Thank you for taking the tiome to review. I am pleased to hear Chelsea looked after you. We hope to see you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

My Glastonbury motorhome hire

This is the second time I have used Just Go, the pick up and drop off was smooth. The motorhome was almost brand new and a nice drive. I would definitely used Just Go again

July 7, 2022
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Reply from Just go Motorhomes - Toddington

Hi Rob

Thank you for your review and 5 star rating.
I am glad that the festival was able to go ahead after such a long wait and that you found both pick up and drop off smooth which is good to hear.

We hope to see you again.
Kind regards
Just go

Rated 5 out of 5 stars

As always

As always, the team at Luton done a wonderful job in prepping the beautiful motor home we had booked all that time ago for Glastonbury. Process booking out and then back in as smooth as could be, and knowing that there was full support available if we were to have had a problem while away (of course, we never!). This was the third time we have used Just Go, and are looking forward to making it four.

June 30, 2022
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Reply from Just go Motorhomes - Toddington

Hi Barry

It was great reading your review and thank you for the 5 star rating. I am glad that everyone finally manage to make it to Glastonbury this year after so much upset.

We hope to see you for the 4th time next year or before.

Kind regards
Just go

Rated 5 out of 5 stars

Excellent service

Excellent service- both checkin in and as being clean with necessary essentials (plates, crockery utensils etc) . We will definitely use Just Go again

June 30, 2022
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Reply from Just go Motorhomes - Toddington

Hi Hawk

Thank you for your review and 5 star rating. I am glad the vehicle had everything you required for your trip and hope to see you again soon.

Kind regards
Just go

Rated 4 out of 5 stars

First time motor home holiday

Everything went well, picking up the motor home was easy. They explained everything and gave us the user manual in printed form.
The vehicle was a fiat ducato, excellent to drive even being 8m long. Would be better if they just supplied levelling chocks rather than an optional extra, cause they are essential.
Had great time in Scotland, will go again. But book early!

June 30, 2022
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Reply from Just go Motorhomes - Toddington

Hi Kevin

Thank you for your review and feedback. I am glad ou enjoyed Scotland and the motorhome.

Kind regards
Just go

Rated 5 out of 5 stars

Great experience

Modern reliable vehicles and a simple check in and out service. Exactly what you would hope for- thoroughly enjoyed our 5 week trip and would definitely use Just Go again

June 30, 2022
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Reply from Just go Motorhomes - Toddington

Hi Robert

Thank you for the review and 5 star rating. I am glad you enjoyed your 5 week trip and we hope to see you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

Fantastic customer service as ever

Fantastic customer service as ever. Motorhome was brilliant, beautifully clean and just perfect for our family of four.

June 30, 2022
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Reply from Just go Motorhomes - Toddington

Hi Jamie

Thank you for your review and 5 star rating. I am glad you and your family enjoyed your time.

Kind regards
Just go

Rated 5 out of 5 stars

We had a great time in our motorhome

We had a great time in our motorhome, definitely travelling in style.. Staff were all very friendly and it was a quick turnaround on pick up and drop off. We'll be back!!

June 30, 2022
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Reply from Just go Motorhomes - Toddington

Hi Ben

Thank you for your nice comments. I am glad you enjoyed your hire with us.

Kind regards
Just go

Rated 5 out of 5 stars

Hi Everyone

Hi Everyone
I would just like to review my experience
With the Just Go Motorhome
From start to finish it was an amazing experience
The staff were so friendly and helpful
And the location of the pickup was really easy to find
We traveled up through Northumbria heading to Fort William in Scotland
And down to lake district all with such ease in the Fiat Ducato Navigator
My Daughters were so happy
The Motorhome we hired had everything that could be wanted
From plates to heating inside for the chilly nights
Got the hang of all the things that we needed to run the Motorhome such as toilet change
And filling with water and etc
I would highly recommend using Just Go
They really are above all the rest
All the best
Spencer and Family

June 28, 2022
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Reply from Just go Motorhomes - Toddington

Hi Spencer & family

Thank you for your feedback, its great to hear that you had an amazing time with the motorhome from start to finish. I am glad that your girls loved it too.

We hope to see you all back again soon.

Kind regards
Just go

Rated 5 out of 5 stars

Great first time hire experience

Our booking was honoured throughout the COVID-19 pandemic so we didn't lose any money and we finally managed to hire a motor home for our intended trip to France some 2 years later than planned! We made several changes to bookings which were all dealt with swiftly and courteously by the Just Go team. Pick up and drop off were no problem at all, the staff explaining the functions of the vehicle in detail plus the motorhome itself was as new. We had a question about the hot water boiler whilst abroad which was rectified by using their app and a quick call for clarification. All in all a fantastic experience for a newbie. Definitely recommend this business to provide a home away from home.

June 26, 2022
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Reply from Just go Motorhomes - Toddington

Hi Robin

Thank you for taking the time to write your review. I am pleased to hear that after waiting 2 years you finally managed to travel to France and I am glad we were able to assist throughout.

We hope to see you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

Great price

Great price, great service & great motorhome. Job done!

June 23, 2022
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Reply from Just go Motorhomes - Toddington

Hi Gary

Thank you for your review and 5 star rating, much appreciated.

We hope to see you again soon.

Kind regards
Just go

Rated 5 out of 5 stars

Great service

Great service, staff were friendly and helpful. Booking procedure very smooth and all information for using the motor home was well detailed online.

June 22, 2022
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Reply from Just go Motorhomes - Toddington

Hi Kairen

Thank you for your 5 star rating and review, much appreciated. We hope to see you again.

Kind regards
Just go

Rated 4 out of 5 stars

Great customer service and support

Great customer service and support, had some problems with the frost protection switch tripping, and water supply but with telephone support it was sorted out.

June 22, 2022
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Reply from Just go Motorhomes - Toddington

Hi Keran

Thank you for your review I will pass this onto our on road support team. I am glad they were able to give guidance to you on your hire.

Kind regards
Just go

Rated 4 out of 5 stars

Nice staff only problem could only…

Nice staff only problem could only pick up van after lunch and bring it back before 10 so lost a whole day. Van very clean did the job, had everything you needed.

June 22, 2022
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Reply from Just go Motorhomes - Toddington

Hi Sue

Thank you for review and comments much appreciated.

Kind regards
Just go

Rated 5 out of 5 stars

Used JustGo each year when we go to…

Used JustGo each year when we go to festivals. Very good value for money, all the staff are really helpful and knowledgeable but in particular Jim was awesome

June 21, 2022
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Reply from Just go Motorhomes - Toddington

Hi Dane

Thank you for your review, we will pass your comments across to Jim. I am pleased to hear returning customer comments so we hope to see you again next year!.

Kind regards
Just go

Rated 5 out of 5 stars

We keep coming back

We have rented from Just Go Eight times now. Every time it has been a pleasure. Always very helpful and Friendly staff. Excellent service at collection and drop-off everything runs very smooth. Lovely Motorhomes and looked after very well. We tried a few different ones and we know the one we like now.

The only downside is I have to keep giving the motorhome back. Lottery win needed I think.

I am sure we will be back to rent again next year if not sooner.

June 16, 2022
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Reply from Just go Motorhomes - Toddington

Hi Amanda

Thank you for your review and kind words. I am glad you have been enjoying your motorhome experience with us. We look forward to seeing you again for your 9th hire! :-).

Kind regards
Just go

Rated 1 out of 5 stars

Staff friendly on the phone but not…

Staff friendly on the phone but not helpful my van battery wasn’t working need to be replaced I was told I had to take it to the garage ruin my holiday
They didn’t provide breakdown or fix whatever i was it’s not like I was out of the UK I was in the country in Scotland!!!!

June 15, 2022
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Reply from Just go Motorhomes - Toddington

Hi Ermal

I am sorry to hear that you encountered issues with the vehicle whilst on hire.

The on road support team are here to help and I appreciate when you’re on holiday you don’t want to necessarily spend time on the phone or to travel to a garage but things do happen which is why we supply this service to clients so that we can limit the disruption as much as possible and either guide or rectify any issues that arise. Again the ORS team do have a large amount of repairers which they call and they will liaise with yourself to make sure a garage is either on route with your holiday plans or try to minimise the distance as much as they can in line with your plans. Our on road support team did contact you and ascertained that the leisure battery needed replacing and to book hook up on a campsite for the evening which Just go offered to pay and the team would contact you in the morning to organise. A call was put in the following morning but unfortunately it went through to voicemail and a message left.

I am sorry to hear that this was not resolved for you but our team did reach out to you to give support.

Kind regards
Just go

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