Just Horse Riders Reviews 

141
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that online orders often arrive right on schedule or even the very next day. People are also very pleased with the highly competitive prices, the simple ordering process, and the wide selection of quality items available. Though some customers noted occasional issues, like courier delivery delays or missing parcels, shoppers still find the overall service reliable. A few reviewers experienced extended wait times where specific shipments took significantly longer than normal to finally reach their destination.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Product

Clients share positive opinions on product quality, highlighting that items are lovely, fit well, and match... See more

Price

Reviewers mention positive feedback about price, noting that costs are very reasonable and competitive.... See more

Service

People report positive experiences with service, highlighting prompt delivery and great communication.... See more

Order

Consumers find order to be positive, highlighting extremely fast shipping times, simple website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never leave reviews but this company deserve every bit of the five stars. Great customer services, very responsive on email, really fast delivery. I cannot rate them highly enough. I will be using t... See more

Rated 5 out of 5 stars

Just Horse Riders is my new favourite store. Prices are very reasonable and delivery is fast. I was previously using VioVet but their delivery was often slow and unreliable. I’ve placed three orders w... See more

Rated 5 out of 5 stars

This was the only website I could find that had size 4 tall riding boots. Unfortunately the initial delivery company lost my parcel. With a few quick emails, Just Horse Riders exceptional customer... See more

Rated 5 out of 5 stars

I have dealt with Just Horse Riders for a few years and of late have needed to purchase more. They always keep in touch with delivery etc and deliveries are always prompt. I have never had any troubl... See more


Company details

  1. Equestrian Store

Written by the company

Constantly adding to and improving our collections of horse and horse rider equipment, we strive to have the most comprehensive range available online in the UK. From stable and horse care products to competition equestrian clothing, we have all categories covered. We also stock many carefully chosen pet accessories and agricultural products for your consideration. Whether you’re a novice, an experienced rider or a professional, our horse wear caters for all levels and ages. From horse riding boots in a wide range of styles, men’s breeches, kids and ladies’ jodhpurs, to helmets, body protectors and underwear.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(141)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am a repeat customer

I am a repeat customer. Delivery arrives very quickly and is always well packaged. Quality and prices are good and communications are prompt.
Thanks.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible customer service always

Incredible customer service always!

Bent over backwards to get my order to me next day, even at short notice (but of an emergency!)

Fantastic - near instant communication.

Arrived first thing this morning.

One of top 3 favourites places to shop for my Horse!

Reliable, super speedy delivery and customer service on tap.

Superstars!

THANK YOU for another great order x x

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Itchy Horse Neem Shampoo for humans

Lincoln Itchy Horse Neem Shampoo is great for my long curly hair. Give shape , curls and conditions. No conditioner needed
Other plant shampoos are predominately chemicals that aggravate my mild rosacea,

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

😁 Delighted.

Ordered two Saxon rugs , not only were they the best price (nobody came close), I received them super quick .
A pleasure dealing with you .

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

An amazing company to deal with - highly recommended

I wasn't looking for equestrian products, but I did find some nice waterproof yard boots on their website that would fit my gardening needs. I found every aspect of Just Horse Riders as the perfect company to deal with. They are very professional and efficient including speedy delivery, and their prices are really competitive. A fault developed on one of the boots and they acted on it within an hour of me reporting it by email and the issue was resolved immediately. Their customer service is first class and they really do care about their customers. I definitely recommend using them and I hope to be a repeat customer. Thank you for your help :-)

October 1, 2024
Unprompted review
Rated 2 out of 5 stars

refund policy

Quick delivery but the Over reach boots did not fit. Sent back for a refund. The company did not refund delivery postage until I had emailed twice. Very disappointed the delivery postage was not automatically refunded and I had to mention the distance selling laws before I got it.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Ordered a lovely numnah which arrived the very next day!!! I had to phone too as my phone defaulted to old address, super helpful staff changed it immediately. Delighted with both my order and the super quick delivery… will definitely stick with Just Horse Riders for all my equestrian needs! Thank you so much!

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Best staff ever.

Ordered multiple times over the years and on a mistake on the last order I’ve honestly never spoken to such friendly/helpful customer service about returns. They’re awesome.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Seriously impressed

Not used this company previously but greatly impressed order #101727 order placed 12.38pm 8/07/24 and delivered Royal mail to my door 9.26am 9/07/24 what service will certainly recommend and use again thank you

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is the first time I've used this site and I'm really impressed with their speedy service.
I wanted a specific pair of boots and JHS appeared on my search results and were the most competitive price. Ordering was easy and they arrived the day after. I'm highly delighted

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service! Got a pair of faulty boots (not the companys fault) messaged just horse riders and within a few hours they sorted it! Absolutely fantastic will definitely be using again cannot fault this company 😀

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic company to deal with. I had an issue with leaking boots & have been offered a replacement pair with no hesitation. I received a speedy response to my emails & would definitely purchase again from this company.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I’ve placed several orders now and been very happy with the service. My first order was slightly delayed but when I called up the lady to who took the call couldn’t have been more helpful. Highly recommended!

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Quality product and fast delivery

I ordered a pair of riding gloves on Thursday night and they arrived on Monday morning. So pleased with the speedy delivery. The gloves are high quality - Mark Todd, and the thinsulate lining makes them feel warm. Would highly recommend this company.

February 5, 2024
Unprompted review

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