K12 - Insight School of Washington Reviews 

51
TrustScore 4.5 out of 5

4.5

2601 S 35th St, Ste 100, 98409 Tacoma, WA, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The flexible schedule offered with the flex program my son was in made transitioning into kindergarten a much easier time for my son. All his teachers were very friendly and patient with the kids (an... See more

Company replied

Rated 4 out of 5 stars

I loved the flexibility. The only thing we didn't like much is that some teachers cancel classes a lot. Some classes, like cooking and physical education, aren't very practical. Otherwise, it's excell... See more

Company replied

Rated 4 out of 5 stars

My son is doing better in school, he is willing to get up and be in the online classes, public school he was getting sick every morning throwing up and not wanting to go to the school. His grades hav... See more

Company replied

Rated 5 out of 5 stars

K12's teachers have classes of 200+ students and yet they're always available for questions and know each and every child in their classroom. They've all been willing to help when there's a technical... See more

Company replied


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. School

Written by the company

At Insight School of Washington (ISWA), students in grades K-12 have access to a tuition-free, full-time online education designed to support diverse learning needs. ISWA provides individualized instruction, career readiness opportunities, and a flexible learning environment. Powered by K12, a Stride, Inc. portfolio brand, ISWA benefits from 25 years of innovation in online education. Learn more at insightwa.k12.com.


Contact info

  • 2601 S 35th St, Ste 100, 98409, Tacoma, WA, United States

  • 877-382-7514

4.5

Excellent

TrustScore 4.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(51)

1,952 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The teachers are fantastic and…

The teachers are fantastic and great.However , the only problem we have is a very frustrating online set up. It is not easy to navigate.It is been made more confusing , and it's really affecting what my kids get done.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We appreciate your feedback. We're glad you find the teachers great. We're sorry the online system is frustrating and confusing; we'll look into improving it.

Rated 5 out of 5 stars

The teachers are willing and succeed at…

The teachers are willing and succeed at supporting the student and parents education experience and challenges.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We're happy to hear that our teachers support students and parents in their educational experience. Thank you for your feedback!

Rated 5 out of 5 stars

Great job allowing kids to have…

Great job allowing kids to have flexibility in their schedule

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We are happy to hear that the flexible scheduling worked well for the kids. We appreciate your feedback!

Rated 5 out of 5 stars

They have help so much for my son and…

They have help so much for my son and been so flexible with his disabilities and surgeries. Amazing group of teachers.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We're so glad we could provide support and flexibility for your son's needs. It means a lot to us that you appreciate our teachers!

Rated 5 out of 5 stars

My son enjoys studying at Insight…

My son enjoys studying at Insight School of WA. I am happy with our experience so far. The online format works well for my son. The teachers are supportive and helpful. Overall, it has been a positive experience.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We're happy to hear that your son enjoys studying at Insight School of WA and that the online format and supportive teachers work well for him. Thank you!

Rated 3 out of 5 stars

This year

This year, the teachers are amazing but the canvas app is confusing and I have never received any help logging into it or navigating it, and I did ask several times for help with it. I haven't been able to monitor all year what is being done or what needs to be done and my son has had issues turning in a few assignments through it but the teacher worked with us and had us just email the assignments in.

April 20, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We appreciate your feedback. We're glad the teachers have been amazing! We regret you've had trouble with the app and haven't received the support needed. We'll address this to improve the experience for everyone.

Rated 5 out of 5 stars

Excellent teacher communication

Excellent teacher communication. And my children actually get the help that they need.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

Hello. We're happy to hear that our teacher communication is excellent and your children get the help they need. Thanks for sharing!

Rated 5 out of 5 stars

The teachers are amazing!

The teachers are amazing!! It’s obvious how much they care about their students and want the best for them. I was skeptical if my daughter would be able to feel connected and I truly believe she is more connected than in person.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

Hello. We appreciate your review! It's wonderful to hear that our teachers' dedication is evident and that your daughter feels connected. Thank you for sharing your positive experience!

Rated 4 out of 5 stars
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

Hello. We appreciate your feedback. It's wonderful to know our teachers are patient and encouraging; we are so happy to hear this. Thank you for sharing your feedback with us.

Rated 3 out of 5 stars

Majority of the school year was amazing…

Majority of the school year was amazing with Teacher Haley Fidler but when she left in March we have had a difficult time adjudgtibg to class time changes over half way through class. Teacher Celeste Cornish’s teaching style is faster and not the same flow as Teacher Haley. We miss her dearly. We did appreciate still having Mrs. Storm in class but it seems like we don’t get as much time with Mrs. Storm as before. Before we’re were able to use Teach Haley and Mrs. Storm as a unit vs now if I speak with Mrs. Storm it’s as if I spoke to no one.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

Hello. Thank you for sharing this feedback with us. We are sorry to hear that the transition between teachers was hard for your family. We understand how discouraging this can be. If we can assist you further or support you in any way, please reach out to us at help@k12.com. We want to ensure your concerns are heard.

Rated 5 out of 5 stars

My daughter suffers from social anxiety…

My daughter suffers from social anxiety and to be able to flourish by being on her way to obtaining her diploma through ISWA at the same level of education, if not higher than a regular school has been more than relieving as a parent.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

Hello! Thank you so much for sharing this. We’re truly glad to hear that your daughter has been able to thrive with ISWA. Supporting students who experience social anxiety is incredibly important to us, and knowing that she can pursue her diploma with confidence—while receiving an education that meets or exceeds traditional standards—means a great deal. We’re honored to be part of her journey and appreciate your trust in our school. If there’s ever anything more we can do to support her success, we’re here.

Rated 5 out of 5 stars

They are amazing.My child is excelling…

They are amazing.My child is excelling in school and excited about going to school.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

Hello. Thank you so much for your wonderful feedback. We’re thrilled to hear that your child is not only excelling academically but also excited about coming to school. Creating an environment where students feel supported, confident, and eager to learn is at the heart of what we do. We truly appreciate your trust in us and look forward to continuing to support your child’s growth.

Rated 3 out of 5 stars

We love the relaxed schedule

We love the relaxed schedule and the system is easy to navigate.
We wish the math was more geared to individuals as not all kids understand advanced math. Its the only class I didn't push him to pass as he will never use it in his adult life.
He was doing great in English until he had to write an essay, now hes failing.
Teachers are great overall.
Going back to in person as he has no social life and wants to make friends.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

Hello. Thank you for taking the time to share your experience. It’s clear you’ve put a lot of thought into what worked well and what felt more challenging, and that kind of insight is always appreciated.

Every student’s needs and comfort levels are different, and it makes sense that some parts of the program felt like a better fit than others. Wanting your student to feel supported academically and socially is completely understandable, and it sounds like you’re making decisions with their well‑being in mind.

If you’d like any additional support or have questions moving forward, you’re welcome to reach out to your counselor or contact help@k12.com. They’re there to assist however they can.

Rated 5 out of 5 stars

Teachers are always so nice and have…

Teachers are always so nice and have great communication with me .

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We appreciate you mentioning our teachers' great communication and kindness. We are so thrilled that it has made a difference in your experience. Thank you for your positive feedback!

Rated 5 out of 5 stars

Most of the teacher at this school are…

Most of the teacher at this school are amazing my son is only struggling in 1 or 2 classes this semester this year ober all for him has been amazing he got the chance to do a credit recovery class last semester and passed and completed Spanish 2 b early. The classes he is struggling in he has taken before and not passed one of which the teacher is great about communication while the other is not. A lot of dead lines for digital photography overlap and if it wouldn’t have been his original pathway he would switch but doesn’t want to have to start all over with pathway credits. This school has overall helped my son blossom in so many ways with out the pressure of going in person and having recording of live session to review when he misses a class. Thanks again hoping to get my youngest enrolled for next year.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We're happy your son has blossomed with us! It's great to hear about his credit recovery and Spanish achievements. We acknowledge your concerns regarding the digital photography deadlines and communication issues. We appreciate you sharing your experience and hope to welcome your youngest next year.

Rated 5 out of 5 stars

We love the flexibility of this program…

We love the flexibility of this program and the respect from the teachers and staff. For the first time I feel like I am being heard and understood. The support from this program has helped my daughter thrive.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We're happy to hear that the program's flexibility and our team's respect have been beneficial! It's wonderful knowing our support has helped your daughter thrive. Thanks!

Rated 5 out of 5 stars

My son chooses K12

My son is ADHD/Dyslexic and has been going to this school since 2021 as an elementary student. Covid pushed us into this school but my son chose to stay.
It was hard sometimes because the online access to gaming distracted him until I noticed his grades. I then stepped in and started watching him on line and told him he needed to have 100 percent class assignments, and 100 percent on tests, because it's all open book and he can retake them 3 times so he has no excuse for not having the time to do this unless hes spending his time on games, and so he dose.
I don't like that so many of these teachers use gizmo to teach and other games online. Trying to keep him off gaming is hard enough without teachers pushing it. To me its lazy to teach this way and is a loop for the gaming world.
I like now, that my son is in high school here, he can move at his own pace. There are days he likes to finish as much as he can days ahead of scheduled class assignments in one subject then move on to the next class, so he creates his own days off. He also likes to directly talk to his teachers by email and setting up one on one time, if he's not quite clear on class recordings.
My son likes the class recordings because it cuts all of the stupid stuff out. Sometimes the teachers ramble on about stupid stuff, he says and sometimes he gets tired of the kids asking stupid questions. He tells me the teachers already told them that or all they have to do is read the book. He doesn't like that some kids talk about stupid stuff and seem immature to him,so he prefers to go to recordings.
The recordings work for us because of my work schedule and he is not allowed to be on the computer when im gone. The recordings, one on one's and flex systems helps us out tremendously and we love that for him and I.
The fact that this school is not brick and mortar means we can be on the road going places for vacation or my work or visiting family and friends.
Life's choices are more freeing and not held captive by my son's school schedule as much.
As he gets more in to the high school we wish there were more classes that could transfer earlier to college credits. There are some but he doesn't spend all day on games so he would like to have a chance to learn other classes also, all of the college credits start at 11th grade so next year but it would be nice if it stated earlier.
I know that there are online colleges so maybe getting in-line with an online college so students can get classes started with more then just a high school diploma. This would also teach them how college works not high school teaching where they try and get them to do their home work and take tests, in college you want it so you develop your own studying skills and habits cause you want it. The testing is also different so this is something they will have to get custom to. Just a lot more advanced advantages to add for kids online, instead of being tied down to just a high school agenda.
My son being medium in build, feels he would have to deal with other guys bullying him or messing with him like they did in brick and mortar schools, and he'd have to prove himself and has said he made bad choices to fit in sometimes and he likes he doesn't have to have that pushed on him.
In all my boy choose K12, this is the main reason we are here, the rest helps and the other requests would be nice for us now and would help others after us.

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We appreciate you sharing your family's experience. We're happy your son chose to stay with us and that the flexibility, recordings, and teacher access are beneficial. We acknowledge your concerns regarding online games and will consider your suggestion for earlier college credit opportunities to enhance our program. It's great to know that our environment supports him.

Rated 4 out of 5 stars

Insight is amazing!

We adore ISWA! Every single person at Insight (and K12) is incredible! We have been an ISWA family for 4 1/2 years! Both children attend Insight and we are very grateful for this school! We absolutely love the K12 curriculum and are proud to say we do online school!!!

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We truly appreciate your wonderful feedback! It's so great to hear that your children are thriving with the curriculum. We're honored to be part of your educational journey!

Rated 5 out of 5 stars

They experience once we found the…

They experience once we found the building was great finding the building however it was a challenge

April 21, 2026
K12 - Insight School of Washington logo

Reply from K12 - Insight School of Washington

We're glad you enjoyed your experience. Thanks for the feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look