K12 - Texas Online Preparatory School Reviews 

95
TrustScore 4.5 out of 5

4.4

1825 Lakeway Drive -3, Suite 400, 75057 Lewisville, TX, US


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Rated 4 out of 5 stars

The staff is very helpful and supportive, material is challenging enough, however, some subjects give barely any homework, and some give way too much. Wish that we could have a consistent amount of ho... See more

Company replied

Rated 5 out of 5 stars

It depends on the individual, but the system works well. My daughter has become more attentive because she doesn’t have to deal with the typical social distractions of high school—such as gossip and... See more

Company replied

Rated 5 out of 5 stars

I truly recommend K12 it has been extremely awesome for my autistic daughter who has shown so much attending. The teachers are awesome, patient and very well educated. I can not say enough about every... See more

Company replied

Rated 4 out of 5 stars

Our overall experience with TOPS has been wonderful. We have been with TOPS for the last 10 years. Teachers have worked well for my student and with my student since early on. Navigating the site h... See more

Company replied


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. School

Written by the company

Texas Online Preparatory School (TOPS) is a tuition-free online public school helping students throughout Texas in grades 3-12 succeed. With Texas-certified teachers, a rigorous curriculum, and career-focused learning opportunities, TOPS provides students with a high-quality education in a flexible online setting. As a K12-powered school, TOPS builds on 25 years of expertise in virtual education, equipping students with the knowledge and skills needed for lifelong success. Learn more at tops.k12.com.


Contact info

  • 1825 Lakeway Drive -3, Suite 400, 75057, Lewisville, TX, United States

  • 877-382-7516

4.4

Excellent

TrustScore 4.5 out of 5

95 reviews

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4.4

All reviews

(95)

1,943 reviews in the last 12 months

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Rated 5 out of 5 stars

Love K12!

I truly recommend K12 it has been extremely awesome for my autistic daughter who has shown so much attending. The teachers are awesome, patient and very well educated. I can not say enough about every single teacher she has had every year. Love K12!

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

We're happy to hear that our program has been extremely beneficial for your daughter. It's wonderful knowing our teachers' patience and expertise have supported her growth. Thank you for your feedback!

Rated 5 out of 5 stars

K12 is amazing in all ways possible

K12 is amazing in all ways possible . The teachers are excellent and teach classes and respond to students more efficient than I feel in a brick mortem school . My kids learn and achieve so much online highly recommend k12 to everyone.

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

We're happy to hear that our teachers and classes exceed your expectations! It's wonderful that your children learn and achieve so much with us. Thank you for recommending us!

Rated 5 out of 5 stars

Great teachers

Great teachers. The schedule is flexible and easy to follow.

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

We're so happy that you appreciate our great teachers and the flexible, easy-to-follow schedule! Thanks for the positive feedback.

Rated 5 out of 5 stars

We have been here for 4years and…

We have been here for 4years and absaloutly love it!

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

We're so happy to hear you love it here! Thank you for your amazing four years and feedback.

Rated 5 out of 5 stars

They are easy to work with and really…

They are easy to work with and really do have my child’s best interest in mind. My child has struggled this year and her teachers have been phenomenal in keeping me informed and keeping my child engaged and productive.

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

We appreciate you sharing your experience. It's wonderful to hear that our team is supportive, keeps you informed, and helps your child stay engaged. Thank you!

Rated 3 out of 5 stars

There could be better communication

There could be better communication, there are a lot of times I can't get in touch with teachers. There are also times I am not on emails for tbe outings and have to hear from other children's parents. I do enjoy that they have so many outings, just wish more were affordable for all families. The end of school year ones are out of our price range. That made our daughter very upset.

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

We appreciate your feedback. We're sorry to hear about the communication issues and the difficulty getting in touch with teachers, as well as missing email updates. We'll address this. We also acknowledge your concerns about the affordability of some outings.

Rated 5 out of 5 stars

5 star school

My granddaughter enjoys learning through K12. The teachers truly care about the students. They teach what the schools use to teach. The basics and not agendas that could hurt your children. WE LOVE K12 AND THE TEACHERS.

April 16, 2026
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Reply from K12 - Texas Online Preparatory School

Thank you for the wonderful review! We’re so glad your granddaughter is having a positive experience. Our teachers work hard to support students academically and help them grow every day, and your kind words mean so much!

Rated 5 out of 5 stars

Great School

It depends on the individual, but the system works well. My daughter has become more attentive because she doesn’t have to deal with the typical social distractions of high school—such as gossip and constant socializing. As a result, she has more time for herself and for reading. One of the best aspects is that she can progress at her own pace.

The staff are always attentive, and I receive regular emails regarding her progress and any work she may have missed.

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

We're happy to hear that our system is working well for your daughter! It's great to know she's benefiting from a focused environment and progressing at her own pace. We appreciate your feedback regarding our attentive staff and communication.

Rated 5 out of 5 stars

The easy use of the online classes and…

The easy use of the online classes and the staff is very communicative and keeps updates on the progress and grading . They extend their help if needed .

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

Thank you so much for your review. We’re grateful for your comments and happy to hear that communication and assistance have met your expectations!

Rated 5 out of 5 stars

Very good service.

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

This is wonderful to hear! We appreciate you choosing us and and for taking the time to share your thoughts.

Rated 2 out of 5 stars

In comparison from last school year…

In comparison from last school year which was a good experience, TOPS school has dropped in quality. There has been a major platform change in what the students used for their online work that has been anything but a smooth transition. There isn’t a process in place when there is a teacher absence in order to continue the live scheduled classes, so students end up reviewing recorded material on their own. It’s just been a surge of technical errors, reduced live classes and platform changes that have taken its toll this school year.

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

Hello, and thank you sincerely for taking the time to share your feedback with us. We’re truly sorry to hear that your experience this year hasn’t met your expectations. We understand that the recent platform changes have been significant, and we recognize how challenging that can feel.

Please know that we are actively working to improve the learning experience, and insights like yours play an important role in helping us identify where we need to do better. If you’re open to sharing more about your experience, we would really appreciate the opportunity to continue the conversation. You can reach us anytime at help@k12.com.

Thank you again for your thoughtful feedback and for giving us the chance to improve.

Rated 4 out of 5 stars

I want to express my gratitude to TOPS

I want to express my gratitude to TOPS! The teachers are dedicated and accessible, while the administration is both approachable and informative. We value the flexible scheduling and the wide availability of Honors, AP, and Career pathway classes. Additionally, the test sites for STAAR and AP exams are very convenient.

It would be very helpful if the SAT were also offered as a testing option. Furthermore, we would appreciate it if students were required to complete an entire lesson before being allowed to access the corresponding quiz or exam.

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

We appreciate your positive feedback regarding our teachers, administration, flexible scheduling, and convenient test sites. Thank you for your suggestions about offering the SAT and requiring students to complete lessons before accessing quizzes or exams. We value your input.

Rated 5 out of 5 stars

Best online school!

We have two girls registered to K12 and we love it! As long as you stay on top of emails and assignments its truly a great program! They communicate a ton through their platforms and we love the constant updates we get. I wish I would have done it sooner!

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

We're happy to hear that your children are thriving with our program! We appreciate your feedback regarding the importance of staying on top of communications and assignments. Thank you!

Rated 5 out of 5 stars

The flexibility of the schedule made it…

The flexibility of the schedule made it a great fit for our ever changing daily appointments.

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

We're happy to hear that our flexible scheduling worked well with your changing appointments. Thank you for your positive feedback!

Rated 2 out of 5 stars

Constructive Feedback on K12 Program Performance and Student Experience

I would like to share some concerns regarding my experience with the K12 program. While it initially functioned well, several issues have arisen that have impacted the overall quality of the educational experience.

Teacher responsiveness has significantly declined, with limited interaction between teachers and students. Students are rarely encouraged to participate actively, and opportunities for self-expression are minimal. Additionally, some assignments have experienced extensive delays in grading—on one occasion, I waited nearly two months for feedback, which adversely affected my grade.

There have also been instances where teachers did not hold scheduled class sessions, sometimes for entire months, and frequent changes in teaching staff have created confusion and inconsistency. The overall tone from many teachers has tended to be negative. Furthermore, last-minute schedule changes have caused missed classes, and assignments given over weekends have added undue pressure and impacted grades.

While peer interaction among students has generally been acceptable, occasional use of inappropriate language has disrupted the learning environment.

Given these challenges, I believe the current structure and management of the program are not meeting the needs of students effectively. I hope this feedback can be used constructively to improve the educational experience.

Thank you for your attention to these matters.

April 21, 2026
Unprompted review
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Reply from K12 - Texas Online Preparatory School

Thank you for sharing your K12 program experience. We regret to hear about the teacher responsiveness, grading delays, schedule changes, and negative interactions. We're also concerned about the inappropriate language. Your feedback is valuable, and we will address these issues to improve the educational experience.

Rated 5 out of 5 stars

The flexibility doing homework and the…

The flexibility doing homework and the help with the teachers.

April 21, 2026
K12 - Texas Online Preparatory School logo

Reply from K12 - Texas Online Preparatory School

We're happy to hear that you appreciate the homework flexibility and our helpful teachers. Thank you for your feedback!

Rated 5 out of 5 stars

It has been a great experience!

It has been a great experience & my child has thrived. Thank you!

April 21, 2026
K12 - Texas Online Preparatory School logo

Reply from K12 - Texas Online Preparatory School

We're happy to hear that your child has thrived with us. Thank you for your wonderful feedback; we appreciate it!

Rated 1 out of 5 stars

Worst school ever

It is the worst school my daughter has ever attended but she will no longer be attending after this school year most of the teachers are horrible.

April 21, 2026
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Reply from K12 - Texas Online Preparatory School

We appreciate you sharing your experience. We're sorry to hear your daughter's time with us has been difficult. Please send an email to help@k12.com with further information on your experience so that we can look into these issues.

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