KALIBRE  Reviews 

569
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Awful customer care. I ordered 4 tops all sent back due to size I payed for first class delivery on the 23rd February and was delivered and signed for on the 25th February. However they are claiming t... See more

Rated 5 out of 5 stars

I just can’t compliment this brand enough. The bloke (didn’t quite catch his name, apologies) who runs the business/instagram couldn’t help me enough, took on board ALL of my questions and responded... See more

Company replied

Rated 5 out of 5 stars

Customer service communication is top notch. Messaged them about an item, they replied letting me know when it's in stock, they'll personally let me know too. Clothing is top quality stuff, perfect... See more

Rated 5 out of 5 stars

Polite and quickest online website return… Best and quickest online website return service I’ve experienced. I sent an email about VAT refund expecting to hear within 24 hours as Kalibres policy st... See more

Company details

  1. Clothing Store

Written by the company

We specialise in minimalistic designs using only the highest quality fabrics available.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

569 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(569)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality

Top quality, well fitting clothing. Great range, something for every occasion. Their customer service are also super friendly, appreciated!

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

Abysmal Customer Service

Worst customer service I’ve ever received. Well maybe I can’t say it’s bad as I haven’t received any customer service! Trousers ordered over 3 weeks ago and no sign of them. I’ve sent their customer service team 4 emails plus a message to their instagram account with no response. I honestly cannot speak badly enough for them. A complete disgrace.

November 24, 2023
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hello Alexander,

Thank you for taking the time to leave a review.

As discussed over email, we can see that you selected a next working day delivery which means your order will be correctly delivered based on the option you selected.

Having also looked into the issue you raised about the delivery information page, we can see that this is also correct.

We're sorry that on this occasion you selected the incorrect delivery option for the delivery you wanted.

Thank you

KALIBRE Customer care

Rated 5 out of 5 stars

5/5 rating

I just can’t compliment this brand enough. The bloke (didn’t quite catch his name, apologies) who runs the business/instagram couldn’t help me enough, took on board ALL of my questions and responded in the most polite, professional & helpful way.

The clothing is outstanding, I’ve always worn designer brands and never really looked past them into these sort of smaller businesses but that’s 100% changed now. The zip, materials, fit, feel, everything is on par with all these expensive designers if not much better. Great lad, great clothing, really happy with the stuff.

November 30, 2023
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hi Josh,

Thank you for your review and we're so glad to hear you were happy with the service we were able to provide you.

Wishing you a lovely day!

KALIBRE Customer care

Rated 5 out of 5 stars

Belmont

Recently bought the Belmont Mac in sage. Quality and look is outrageous would highly recommend. Customer service some of the best I’ve ever dealt with after a slight accident on my part Kalibre were very generous and resolved the issue within hours.

November 12, 2023
Unprompted review
Rated 5 out of 5 stars

What is the best thing about Kalibre?

I had my first Kalibre order arrive today. I ordered the open polo and black chinos. I’ll review them shortly because I’d like to talk about the service I received.

I want to say I have never ever had such high quality communications from a company. It’s like speaking to a trusted advisor or a friend. I initially asked a question about tailoring, like most brands you normally don’t get a reply but within a short space of time I had heard back from them. Giving me style tips, pictures and even advise on building a capsule wardrobe.

If the clothes were 10% as good as the comms I would have been impressed.

Now let’s talk about the clothes, the quality of the clothes are incredible, you can see the attention to small detail that has been put into every item. Even the bags they arrive in give off a high end feel. Extreme impressed with every step of service I received. They even gave me feedback on the fit of the clothes.

November 3, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute cowboy company who do not know…

Absolute cowboy company who do not know how to run a business. Do not respond to customer service emails to a mailbox that they will then say is an old email address. They rather run the business through Instagram direct messages with no professionalism at all and lack of accountability. I will NEVER be purchasing anything from this company again and will share this experience with my network.

October 30, 2023
KALIBRE  logo

Reply from KALIBRE

Hello Rolland

Thank you for taking the time to leave a review.

As discussed over email, we can see that you had sent emails to an old domain advertised by a third party company and that this email was not one we currently use for customer care, but a older one.


We're sorry that on this occasion this caused you confusion, we can see that our head of customer care has now dealt with this issue.

Thank you

KALIBRE Customer care

Rated 5 out of 5 stars

Quality

Ordered one of the new 1/4 zippers from the current autumn winter drop for my boyfriend and he loves it such good quality , and it arrived next day

October 27, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST!!!

I ordered a polo shirt unfortunately it was a size to big so I returned it through Evri they received the return but I did not get a reply so I emailed them they did get back to me and said they will reply within 24 hours it’s now been 2 months and I have send multiple emails with no avail now I think they are just ignoring me. Terrible service for the return.

July 24, 2023
KALIBRE  logo

Reply from KALIBRE

Hello Ryan

Thank you for taking the time to leave a review.

As discussed over email, we can see that you had sent emails to an old domain advertised by a third party company and that this email was not one we currently use for customer care, but a older one.


We're sorry that on this occasion this caused you confusion, we can see that our head of customer care has now dealt with this issue.

Thank you

KALIBRE Customer care

Rated 5 out of 5 stars

Very Helpful Customer Service

Very helpful customer service, had a sizing issue and they were very happy to lend me a hand straight away! Will definitely be buying from them again as the quality of the product is top notch!

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

Customer service is lacking

Sent products for refund which were received by Kalibre 17th July. Sent multiple email chasers and on their socials with no response whatsoever. I therefore contacted Kalibre’s investor (listed on their website) via linkedin of all places advising I’d be happy to take the matter to county court. Only then was my issue dealt with.

I’d also note these guys ask for removal of Trustpilot reviews before paying the refund. I said I would, but to be honest do not feel comfortable doing so. There are multiple other examples of the same thing (see 1* reviews).. rather than manipulating reviews I’d suggest Kalibre focus on their customer service. Their products are great but they’ve lost at least one customer with these antics.

August 22, 2023
KALIBRE  logo

Reply from KALIBRE

Hello James

I am sorry to hear about your experience. We believe this has now been resolved with our head of customer care Dominic.

If this is still an ongoing issue, please let us know and we'd be happy to investigate further.

Thank you

KALIBRE

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