KAMADO KINGDOM Reviews 

67
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

You sent me a diamond patterned kamodo which I hadn’t ordered! Please check the difference before dispatching !!

Rated 5 out of 5 stars

Grill is yet to be used but appears to be a quality product, easily assembled using simple instructions with tools supplied. Product is very heavy and needed two people to lift grill on to assembled... See more

Rated 4 out of 5 stars

It’s a shame that this isn’t a 5 star. Ordering was easy and email received to confirm. Got a phone call to state delivery date and time. The grill arrived very quickly well packaged and in great orde... See more

Company replied

Rated 5 out of 5 stars

Ordered a Kamado bbq excellent customer service. Called to double check the colour, they were super helpful reassured me and said they would double check before sending it out. Then got a phon... See more

Company details

  1. BBQ Area

Written by the company

Let's Grill Together We started to use Kamado Grill 5 years ago, and this was a true game changer!!! Believe or not, regular BBQs are always too hot or too late, most of the time overcooked/burned meat. With Kamado, you just control lower and upper vents to get the right temperature, which, thanks to ceramics, stays constant for a long time! About us We created this company because of bad experience with other "UK BASED" suppliers. The Truth is, only FEW Kamado Sellers have their inventory on UK soil, not even talking about spares and accessories. After waiting for weeks and debating with them, we decided to offer a better service. First of all, we strive to keep our promises. We respect customers time, means we list only items which i


Contact info

4.0

Great

TrustScore 4 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(67)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sent wrong item and despite repeated…

Large range of products for bbq. Fast delivery

September 2, 2022
KAMADO KINGDOM logo

Reply from KAMADO KINGDOM

Well , after this review we provided customer, a screenshot, that we replied to his email same day , within few hours. Yes we missed a call but no text message or voicemail were left. Again all solved, full Refund done, but.... again we are trying to do our best but some customers don't want to accept own faults..
Happy Grilling to everyone!

Rated 5 out of 5 stars

Amazing customer service from start to…

Amazing customer service from start to finish including taking time to give advice and sent photos to help decide what size kamado I wanted.

No cover was sent with the Kamado but when I contacted them they replied within a few hours and cover was immediately posted out.

Faultless service

July 18, 2022
Rated 5 out of 5 stars

Purchased accessories

Very quick delivery and fast response when an item was not delivered arrived two days later as couriers miss placed one item top quality products will certainly use them again.

July 6, 2022
Rated 5 out of 5 stars

KAMADO KINGDOM

Grill is yet to be used but appears to be a quality product, easily assembled using simple instructions with tools supplied. Product is very heavy and needed two people to lift grill on to assembled platform.
Outdoor cover was missing on delivery but has been promised to arrive within next couple of days.

June 28, 2022
Rated 1 out of 5 stars

Unfortunately I was disappointed as…

Unfortunately I was disappointed as soon as I built it. my first observation was that the paint cracked, no matter as long as it sticks and doesn’t fall off. Second, the bottom of the kamado is uneven, which is why the firebox always wobbly to the sides. And also the firebox ring does not have a regular round shape. Third, after a month of use, I noticed that the lower charcoal grate cracked. I send email to the warranty, and explained what is wrong with my Kamado, they just told me that wasn’t affecting cooking and wasn’t going to change anything. When I spent £ 600 on a barbecue, I really expected better quality, and after sale warranty service. I’m going to throw away this piece of rubbish and buy another kamado where I won’t mind that it’s poor quality.

June 26, 2022
Unprompted review
KAMADO KINGDOM logo

Reply from KAMADO KINGDOM

Mr Edvinas was unhappy from day 1 when we delivered it by ourselves. We helped to carry it inside, open box to inspect it and was all good. After few hours, he left us neutral feedback on ebay. We tried to contact and to understand what is exactly wrong. First complain started about paint crazing, we provided information, that all kamados has crazing, (its like a spider net in paint). Looks like cracked but its not. Crazing will be on any kamado, doesn't matter which brand, kamado joe, big green egg, kamado kingdom, or any other brand. I provided him websites about crazing, then we got photos to prove that green egg , bono and joe has same thing. Second was cast iron bottom plate, he complained that its got little crack, photo provided, our decision was not to replace as its very small and doesn't affect cooking in any way, we explained if it brakes we will replace straight away. He started rude conversation about quality and service.We ignored him. That is a story. It's first time we have unhappy customers in hundreds of happy ones!
Happy Cooking Edvinas! with Kamado Kingdom, if you decide to throw away we can come and collect it free of charge!

Rated 5 out of 5 stars

Fantastic item and customer service.

Fantastic item and customer service.
I ordered the Queen-sized Kamodo, I was tempted to to for the King-size as we currently have a small Kamodo and although great for two people, any more it just wasn't big enough. The Queen-size is more than big enough for our needs.
The order was placed on the Sunday afternoon, I got a call on the Monday asking when would be convenient for the delivery (nice touch!), delivery was made on the Thursday at 8.30am.
It took about 30 minutes to put together , primarily due to it being heavy. All the tools needed are included, the instructions are simply and easy to follow.
Once a small curing burn had been done, and a quick check everything was tight it was too late for cooking.
Friday night saw an evening of pizza and chicken wings... amazing!!!
The Komodo is easy to use, heats up quickly and holds the heat well.
After three days of owning this we've had pizza, wings, slow roasted brisket and currently have jacket potatoes and and couple of chickens on the go!!!!

May 15, 2022
Rated 5 out of 5 stars

We ordered a Super King 26" and I am…

We ordered a Super King 26" and I am over the moon.

I wouldn't hesitate to recommend the Kamado Kingdom to anyone.

Build quality on the Super King 26" is excellent, and the accessories are great.

The service, communication, and delivery person were faultless.

May 12, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look