Kaplan International Languages Reviews 

3,755
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and teachers for their professionalism, competence, and supportive approach, which significantly aids learning and fosters a positive environment. Many people report substantial improvement in their English skills and increased confidence, highlighting the effective teaching methodologies and engaging lessons. The school's location is also frequently viewed as excellent, offering easy access and proximity to local attractions. However, some customers noted concerns regarding teacher quality consistency and administrative processes, including scheduling and accommodation. A few also desired more social events and opportunities for interaction.

What people talk about most

Staff

Customers had positive experiences with staff, with many reviewers praising the teachers for being... See more

User experience

Clients share positive opinions on user experience, with many describing it as wonderful, amazing, and the... See more

Location

Reviewers mention positive feedback about location, highlighting that many schools are situated in beautiful... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing profound dissatisfaction... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism of teachers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my Englis... See more

Rated 5 out of 5 stars

My experience at Kaplan Liverpool 30+ was amazing! I spent 6 weeks there and really improved my English and gained a lot of confidence. No negative points at all! Big thanks to the whole Kaplan L... See more

Rated 5 out of 5 stars

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever... See more

Rated 5 out of 5 stars

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every... See more


Company details

  1. Language Course Provider
  2. Educational Institution
  3. English Language School
  4. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(3,755)

341 reviews in the last 12 months

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Rated 1 out of 5 stars

I deeply regret choosing Kaplan…

Extremely disappointing on every level poor teaching, unprofessional behavior, and the worst homestay experience I’ve ever had

February 3, 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Hayaotaywi, we're sorry to see you were disappointed. We'd like to know what the problem was and fix it if we can -please send your student ID to ki.feedback@kaplan.com and we’ll be in touch shortly.

Rated 5 out of 5 stars

Thank you Jeff, and kaplan

They let us have an invaluable time with people from all over the world, and I cannot explain how thankful I am to Jeff for everything he had done for me since it would take pages if I tried to write.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

8 Weeks at Kaplan Toronto

I really enjoyed my time at Kaplan Toronto. I learned a lot in 8 weeks, and I think I am going to do the experience again, later in a few years. The staff and teachers are really helpful, and I always felt welcome everywhere.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Best experience you can do

Incredible experience, incredible teachers, excellent customer service and quality of teaching… The school and the accommodation are very well located. I’ll miss so much this life ! Thanks Kaplan Fam 🫶🏼

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

The best time of my life.

I enjoyed the school soo much! I‘ve been here since the beginning of march and with Kaplan I had the best time of my whole. The staff and teachers here are awesome! It is 110% worth to study abroad! I improved my English a lot during this time. I also made a lot of friends and created unforgettable memories.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

My experience at Kaplan

Beautiful school located directly on the SBCC university campus. High-quality courses with well-prepared, motivated teachers. Very friendly and helpful staff. Santa barbara is a lovely, quiet and safe town. It was an incredible experience!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I really enjoyed my stay in Edinburgh. The school is really good and I met so many beautiful persons.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

money eaters

I would not recommend this school to anyone. If you are a high enough level, for example c1 you do not learn anything. and hours at school are just talking with classmates (so if you make a mistake no one corrects you and you will continue to make the same mistakes), once. a week 10 minutes of listening, and 10 minutes of writing where corrections do not exist. the teacher marks acronyms such as (WC=word choice) but you do not know what is wrong and what the solution would be. the staff I had to deal with was rude. Ms. EMAN with a problematic mii a, when I was explaining the situation to her she laughed in my face. it is a lack of professionalism and education because she is there to solve my problems and is paid for this. gheizzaa responsible for accommodation responds after days even when there is a problem. I contacted her they showed photos of how dirty the family was asking to notify the family and she contacted the family two weeks later. all the guys are close to the school and in nice neighborhoods and they put me in the middle of nowhere an hour and a half away from the school. the title is due to the fact that whatever problem you have if you pay they help you otherwise nothing. it's a machine where they want to eat as much money as possible without giving a quality service. it's a very renowned school but deciding to come and have an experience with them is the worst decision I've ever made in my life.

April 7, 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Dear Maddalena,

Thank you for your review. We’re sorry to hear that you feel disappointed with aspects of your experience at Kaplan Vancouver.

We’d like to clarify that your 2-week Session Break was confirmed on short notice. In such cases, accommodation fees remain applicable, as homestay families reserve your room and are not given the opportunity to host another student during your absence. This policy is outlined clearly during the booking process and is in place to ensure fairness to both students and host families. While we understand you disagree, this is standard practice across our network.

Despite this, we have accommodated your change by extending your tuition to ensure no weeks are lost from your course.

Regarding your comments on the academic side, our C1-level classes are designed to focus on fluency and real-world communication, which naturally includes extensive speaking practice. Corrections and feedback are part of every class, and we will review your feedback to ensure our marking and feedback methods remain clear and helpful to all students.

We are aware that you declined an alternative homestay option after raising concerns and confirmed you were satisfied with your current host family at the time. We continue to work with you through our student services and accommodation teams to address any unresolved concerns.

Our goal is always to support our students and deliver a high-quality learning and living experience. We regret that your experience has not aligned with that, but we remain committed to resolving issues professionally and respectfully.

We are still happy to assist you and hope that you continue your studies with us.

Kind regards,
The Kaplan Team

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