Kaplan International Languages Reviews 

3,755
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and teachers for their professionalism, competence, and supportive approach, which significantly aids learning and fosters a positive environment. Many people report substantial improvement in their English skills and increased confidence, highlighting the effective teaching methodologies and engaging lessons. The school's location is also frequently viewed as excellent, offering easy access and proximity to local attractions. However, some customers noted concerns regarding teacher quality consistency and administrative processes, including scheduling and accommodation. A few also desired more social events and opportunities for interaction.

What people talk about most

Staff

Customers had positive experiences with staff, with many reviewers praising the teachers for being... See more

User experience

Clients share positive opinions on user experience, with many describing it as wonderful, amazing, and the... See more

Location

Reviewers mention positive feedback about location, highlighting that many schools are situated in beautiful... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing profound dissatisfaction... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism of teachers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my Englis... See more

Rated 5 out of 5 stars

My experience at Kaplan Liverpool 30+ was amazing! I spent 6 weeks there and really improved my English and gained a lot of confidence. No negative points at all! Big thanks to the whole Kaplan L... See more

Rated 5 out of 5 stars

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever... See more

Rated 5 out of 5 stars

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every... See more


Company details

  1. Language Course Provider
  2. Educational Institution
  3. English Language School
  4. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

Get In Contact Now To Book As Alumni!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,755)

341 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Don’t take intensive formule

It was a great experience overall, but if I could change one thing, it would be the way new students are welcomed. When I arrived, no one clearly explained where I needed to go, what I would be studying, what my schedule was, or even gave me any welcome materials (just the exercises book) or goodies.
The teachers are competent and kind, but we mostly work on speaking with our classmates rather than doing written exercises. I think I didn’t choose the right course option I picked the intensive one, but I was actually looking for something more focused on grammar, like reviewing and mastering all the tenses and irregular verbs, i would Said my bad, but they didnt present the modules when i register.

We do learn a lot of vocabulary, but that’s not really enough to speak fluently and confidently, especially when many people in class still make very basic grammatical mistakes.
Also, the intensive course takes up a lot of time, so think carefully before choosing it. It gives you more hours of class, but it’s not specifically tailored to your personal progress.
One hundred percent choose Toronto

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Really friendly and lovely staff

Really friendly and lovely staff. No doubts i am giving 5 stars. Recommended for everyone that tries to get to know with english closer. Kaplan teaches very well speaking in classes with various people. Love !!!

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Great start, disappointing follow-up – Kaplan London

I joined the Kaplan London 30+ program on 21 July 2025 for a 4-week course. At registration, I was not informed that there were morning and afternoon class options. After classes started, I wanted to move to the morning group and had to pay £60. Later, I found out that students moving to the afternoon group were also charged the same. This policy seemed unfair and illogical.

The first week went well. My teacher was a native English speaker and the lessons were engaging and productive. But everything changed in the second week. The teacher changed, and the class became unproductive and boring. I requested to change classes, and my request was initially accepted. However, later the school administration told me it was a mistake and canceled the transfer. I was told the class I wanted was full and that I’d have to wait one week.

As of now, I’m in London studying alone in my dorm, without any proper class or teacher. I reported the situation by email and received a reply saying I’d hear back within 15 days.

Kaplan may be a well-known name, but in terms of quality, my experience didn’t match the reputation. Even the percentage of native English-speaking teachers was quite low. I truly regret having this experience.

July 29, 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Fatih, thank you for sharing your feedback about your experience with our London 30+ program. We apologize that your time with us has not met your expectations.

We want to clarify a few points regarding your experience. The Morning Guarantee fee is a standard policy that applies to all students requesting specific time slots, and this information is available during enrollment. When you requested to move to morning classes, we accommodated this change with the standard one-week processing time due to classroom capacity.

Regarding your recent class placement, we did move you immediately from Lower Intermediate to Intermediate based on your request during the break, and we've offered you available options within the morning and afternoon schedules. We've also repeatedly requested specific feedback about your classroom concerns so we can work with teachers to address any issues, but we haven't received detailed input to act upon.

Our teaching staff represents diverse English-speaking backgrounds, which we believe enriches the learning experience. While we understand preferences for specific accents, we maintain that all our qualified instructors provide excellent English instruction.

We'd like to invite you to speak with us directly at the school, so we can work together to find a solution that better meets your learning needs for the remainder of your course.

Regards,
-The Kaplan Team

Rated 3 out of 5 stars

My review is about the Kaplan English…

My review is about the Kaplan English Test online for UK. I have mixed feelings about this test. On one hand you can conveniently take it at home, on the other hand you must read all the instructions EXTREMELY carefully because if you do just 1 thing wrong you will have a problem and will have to re-take the test.

July 19, 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Victoria, thank you for sharing your feedback about the Kaplan English Test online for UK. We appreciate your honest assessment of your experience.

We're pleased that you found the convenience of taking the test from home beneficial. The flexibility of online testing is something we believe helps make the assessment process more accessible for many students.

Regarding the instructions, we understand your concern about the need for careful attention to detail. Online testing does require strict adherence to technical and procedural requirements to maintain the integrity and validity of the assessment. While we strive to make our instructions as clear as possible, we recognize that the stakes can feel high when a single misstep may require retaking the test.

Your feedback is valuable in helping us review our pre-test communication and support materials. We'll consider how we can make the process even clearer and more user-friendly while maintaining the necessary standards.

We appreciate you taking the time to share both the positive aspects and challenges of your testing experience. If you have specific suggestions for how we could improve our instructions or testing process, we'd welcome hearing them.

Thank you again for your feedback.

Best regards,
The Kaplan Team

Rated 1 out of 5 stars

A disaster

I enrolled my son in this English school, trusting the professionalism they advertise, but unfortunately the experience turned out to be a disaster.

First of all, he was supposed to attend morning classes, as initially requested and confirmed, but he was placed in the afternoon course instead, without any explanation or option to choose.

Secondly, he was assigned to a class far below his actual level of English. When he asked to be moved to a more suitable level, he was completely ignored and no action was taken.

Throughout the entire course, there was no real interaction or support from the staff, and my son felt completely left alone. What was supposed to be a valuable educational experience turned into a waste of both time and money.

I strongly do not recommend this school. Terrible service and absolutely no attention to the real needs of the students.

July 18, 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Liugi, thank you for sharing your concerns about your son's experience at our school. We sincerely apologize that his time with us did not meet your expectations.

We'd like to clarify some details regarding your son's enrollment. According to our records, he was booked for a one-week course without a morning class guarantee, which means class times are assigned based on his level and availability. Students receive their timetables via email the Friday before their course begins. We apologize if there was any confusion about the scheduling, and we acknowledge that clearer communication about this could have prevented disappointment.

Regarding the level placement, your son was placed according to his placement test results, which is our standard procedure. Unfortunately, as he attended only one partial class session on his first day and did not return for the remainder of the week, it was not possible for our teachers to properly assess whether a level adjustment was needed or to provide the support he required.

We want to clarify that our academic team did reach out to your son every day following his absence, as we take the wellbeing and engagement of all our students seriously.

We understand your frustration with this experience. If you would like to discuss this matter further, please contact us directly at ki.feedback@kaplan.com so we can review the situation in more detail.

Thank you for bringing your concerns to our attention.

Best regards,
The Kaplan Team
The School Management Team

Rated 5 out of 5 stars

A fantastic experience!

Well-structured, interactive courses with very friendly teachers.
Excellent student atmosphere at Kaplan.
Numerous outings and great encounters with students from many different countries.

June 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look