I bought from Karaca two tableware set for 12 persons, which were listed as a life long supply guarantee for the broken pieces. I literally fought almost a year to buy spare pieces( 2 plates and 4 sal... See more
Company replied
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See what reviewers are saying
I’ve been shopping here since November 2024, and they have always delivered my orders on time and without any issues. My latest purchase from last week arrived perfectly as well. The products are h... See more
Company replied
Materials could be higher quality for the quite high prices. I wanted to choose Turkish brand over others this time but expecting better design and quality. Thin layer of polymer used inside the cof... See more
Company replied
Delivery took around a week and a half, but it was worth the wait. The packaging was amazing, completely safe against any damage or breakage. Karaca always delivers top-notch quality. Best of luck!
Company replied
Company details
About karaca.com.de
Written by the company
Uber Uns
Seit 1973 begleiten wir Sie mit Produkten von Haushaltsgeräten bis zu Geschirr- und Bettwäschesets in jedem Bereich Ihres Zuhauses und machen das Leben leichter.
Kategorien
Air Fryer Kleine Haushaltsgeräte Geschirr & Gläser-Set Kochgeschirr & Backgeschirr Küchengeräte Hausdekoration Kampagnen
Kostenlose Rücksendung Für Einkäufe von 99€ oder mehr
ZahlungenApple Pay
Google Pay
Pay-in-3 with Klarna
Paypal
Credit Card
Filiale
📍 Karaca Berlin
Mall of Berlin Avm, Leipziger Platz 12 / 1310117 Berlin
📍 Karaca Mannheim Filiale
Stadtmitte H1 4, 68159 Mannheim, Deutschland
📍 Karaca Wien Filiale
Allee 302, Eingang 3, Westfield Shopping City Süd, A-2334 Vösendorf-Süd
📍 Karaca Container Paris
Karaca Container 21 Av. de l’Hurepoix, 91700 Sainte-Geneviève-des-Bois, France
📍 Karaca Köln
Otto-Hahn-Straße 17, 50997 Köln, Deutchland
Kontakt
Montag - Freitag 9:00 - 18:00
Karaca-SHOPPING jetzt downloaden!
Contact info
United States
- www.karaca.com.de
3.3
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Their discounts are really good
Their discounts are really good. The product range is high end Turkish products. I bought one huge carpet, elegant tea sets and bedsheet/ cult cover sets from here so far. Very happy with all of them.
December 11, 2025
Reply from karaca.com.de
We're happy to hear that you are very satisfied with your purchases, including the carpet, tea sets, and bedding. We're glad you appreciate our discounts and the high-end Turkish product range. Thank you for your positive feedback!
Good quality souce pans and coffe mugs
I ordered two souce pans and coffee mugs. The products are very good, easy to clean, and good quality Highly recommend them.
December 9, 2025
Reply from karaca.com.de
We're happy to hear that you are satisfied with the sauce pans and coffee mugs you ordered. We appreciate you letting us know that the products are easy to clean and of good quality. Thanks for your recommendation!
i dont know why but the driver let my…
i dont know why but the driver let my product 2km away from my home,the reason i order online is that i cant go and buy myself but the driver decided not to bring in my home
November 28, 2025
Reply from karaca.com.de
Sehr geehrte Kundin, sehr geehrter Kunde,
es tut uns sehr leid, dass Sie eine negative Erfahrung gemacht haben. Diese Situation entspricht keinesfalls unserem Serviceverständnis und war zu keinem Zeitpunkt beabsichtigt. Ihr Feedback ist für uns äußerst wertvoll und dient als wichtige Grundlage, um entsprechende Maßnahmen zu ergreifen. Sie können versichert sein, dass wir die notwendigen Schritte einleiten werden.
Mit freundlichen Grüßen
Karaca Deutschland Kundenservice
Is very good
November 28, 2025
Reply from karaca.com.de
Thank you very much for your valuable feedback.
We are delighted to hear that you are satisfied. We sincerely appreciate your kind words and will continue to do our best to provide you with excellent service.
Best regards,
karaca.de
I waited a really long time for my…
I waited a really long time for my order and when it came, a plate was broken. I wrote them an email to complain about the broken plate, but I did not receive an answer.
December 9, 2025
Reply from karaca.com.de
vielen Dank für Ihre Nachricht und Ihr Feedback. Es tut uns sehr leid zu hören, dass Ihre Bestellung verspätet angekommen ist und einer der Teller beschädigt war. Dafür möchten wir uns aufrichtig entschuldigen.
Um Ihr Anliegen so schnell wie möglich zu klären, werden wir uns umgehend mit Ihnen in Verbindung setzen.
Mit freundlichen Grüßen
Karaca Deutschland Kundenservice
Reply from karaca.com.de
Vielen Dank für Ihr positives Feedback! 😊
Es freut uns sehr, dass Ihnen die Qualität und die fairen Preise unserer Produkte gefallen.
Herzliche Grüße
Karaca Deutschland Kundenservice
🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
November 26, 2025
Reply from karaca.com.de
Vielen Dank für Ihre Rückmeldung! 😊
Mit freundlichen Grüßen
Karaca Deutschland Kundenservice
Low Quality Products and Very Bad Customer Service
Their kettles are truly low quality. I bought one that broke, returned it for repair, and after a lot of follow-ups, they neither returned my kettle nor refunded my money.
I then bought another kettle, which also broke. After many conversations with their customer service, they finally issued a return ticket for repair. I sent it back and was told to wait 21 days, and then an additional 40 working days for the repair.
Now more than 61 days have passed, and there is still no response from them.
If quality and customer service are important to you, it’s better to choose another brand.
---------------------
Please find my order numbers below:
1.Order No. 028-4096330-4625108 – The damaged kettle was returned and confirmed for repair, but the refund has not yet been processed.
2. Order No. 302-3170993-0217966 for 2nd one.
October 15, 2025
Unprompted review
Reply from karaca.com.de
Sehr geehrte Kundin, sehr geehrter Kunde, es tut uns sehr leid, dass Sie eine negative Erfahrung gemacht haben. Diese Situation entspricht keinesfalls unserem Anspruch und war zu keinem Zeitpunkt beabsichtigt. Ihr Feedback ist für uns äußerst wertvoll und dient als wichtige Grundlage, um notwendige Maßnahmen zu ergreifen. Damit wir den Vorgang überprüfen können, bitten wir Sie, uns Ihre Bestellnummer mitzuteilen. Vielen Dank für Ihre Unterstützung. Mit freundlichen Grüßen Karaca Deutschland Kundenservice
Reply from karaca.com.de
We appreciate you taking the time to share your experience. We're happy to hear that you found ordering easy, the shipment fast, and the product of good quality.
Reply from karaca.com.de
vielen Dank für Ihr freundliches Feedback!
Es freut uns sehr zu hören, dass Sie mit der Qualität unserer Produkte zufrieden sind.
Mit freundlichen Grüßen
Ihr Karaca Deutschland Kundenservice-Team
Got a damaged plate
Got a damaged plate. Requested a new one and haven’t received a reply since weeks.
December 8, 2025
Reply from karaca.com.de
vielen Dank, dass Sie Ihre Meinung mit uns geteilt haben. Es tut uns leid zu hören, dass Sie mit der Qualität unseres Produkts nicht zufrieden waren. Ihre Rückmeldung ist für uns sehr wichtig, da wir stets bestrebt sind, die höchsten Standards zu erfüllen und die Erwartungen unserer Kunden zu übertreffen.
Wir schätzen Ihre Anmerkungen und nehmen sie sehr ernst, um unsere Produkte und Dienstleistungen kontinuierlich zu verbessern. Vielen Dank für das Vertrauen, das Sie unserem Unternehmen entgegenbringen.
Mit freundlichen Grüßen
Ihr Karaca Deutschland Kundenservice-Team
consistency
The items are beautiful but changing the price of an item twice in 3 days is not encouraging.
I bought an items and wanted to reorder and within the three days that followed my delivery the price was changed twice and in increase.
Also for direct deliveries to the customer's home, please kindly take into consideration the delivery time requested by he or she. These parcels are heavy and picking them up from delivery point because we missed the not respected delivery slot requested is not advisable especially if the customer has no car.
December 4, 2025
Reply from karaca.com.de
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank für Ihr Feedback und dafür, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen.
Wir bedauern, dass die Preisänderungen innerhalb kurzer Zeit zu Unannehmlichkeiten geführt haben. Ihre Rückmeldung ist sehr wertvoll für uns und hilft uns, unsere Preisgestaltung und Kommunikation zu verbessern.
Bezüglich der Lieferung möchten wir ebenfalls darauf hinweisen, dass wir Ihr Anliegen ernst nehmen. Wir werden prüfen, wie wir Lieferzeiten besser berücksichtigen können, insbesondere bei schweren Paketen und ohne eigenes Fahrzeug, um den Komfort für unsere Kunden zu erhöhen.
Vielen Dank nochmals für Ihre konstruktiven Hinweise.
Mit freundlichen Grüßen
Karaca Deutschland Kundenservice
Good experience
4 plates came broken and they sayed to bring back but didn tell where so my set is broken.
I had another order with knifes and tea pots came perfect and for that i gave 3 points
November 22, 2025
Reply from karaca.com.de
Thank you for your feedback!
We are very sorry to hear that 4 plates in your order arrived broken and that the return process was unclear. This is certainly not the experience we want for our customers.
Please contact us at info@karaca.com.de
with photos of the damaged items, so we can quickly arrange a replacement or solution for you.
We appreciate your understanding and your feedback helps us improve our service.
Kind regards,
Karaca Customer Service
Satisfied with the products
excellent products. my third order from the website. other than the fact that delivery is sometimes slow, i love the service and their products
November 6, 2025
Reply from karaca.com.de
Thank you very much for your 5-star review!
We are delighted to hear that you are satisfied with our products and service, and we truly appreciate your continued trust as a repeat customer.
We also appreciate your feedback regarding delivery times and will continue working to improve.
Kind regards,
Karaca Customer Service
Product quality
Product quality, price, and delivery time were all good. We use it with pleasure and willingly. Thanks Karaca.
November 11, 2025
Reply from karaca.com.de
Thank you very much for your 5-star review!
We’re delighted to hear that you are satisfied with the product quality, price, and delivery time.
It’s wonderful to know that you enjoy using our products. Your positive feedback means a lot to us.
Kind regards,
Karaca Customer Service
Customer service and department…
Customer service and department communication systems are so poor that when the product reaches them for repair, they can’t even check it! The products purchased aren’t very high quality either!
December 1, 2025
Reply from karaca.com.de
Sehr geehrte Kundin, wir bedauern es sehr, dass Sie eine negative Erfahrung gemacht haben, die von uns unter keinen Umständen beabsichtigt war. Ihr Feedback ist für uns von entscheidender Bedeutung und dient uns als wichtiger Anhaltspunkt, um die erforderlichen Maßnahmen zu ergreifen. Wir werden uns so schnell wie möglich um Ihr Anliegen kümmern. Mit freundlichen Grüßen Karaca Deutschland Kundenservice
Super toll!
December 1, 2025
Reply from karaca.com.de
Vielen herzlichen Dank für Ihre 5-Sterne-Bewertung!
Es freut uns sehr, dass Sie mit unserem Service und unseren Produkten so zufrieden sind.
Ihr positives Feedback bedeutet uns wirklich viel.
Mit freundlichen Grüßen,
Karaca Kundenservice
Reply from karaca.com.de
Herzlichen Dank für die tolle Bewertung! Es freut uns, dass Sie zufrieden sind.
Reply from karaca.com.de
Thank you so much for your 5-star review!
We’re thrilled to hear that you’re happy with our products and service.
Your kind feedback means a lot to us!
Kind regards,
Karaca Customer Service
Reply from karaca.com.de
Thank you very much for your 5-star review!
We are delighted to hear that your order arrived quickly and in perfect condition.
Your positive feedback means a lot to us.
Kind regards,
Karaca Customer Service
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