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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, citing issues with deposits and significant delays or difficulties processing withdrawals. Customers frequently reported that the website itself was problematic, with some experiencing immediate logouts after depositing money or the site becoming non-functional. Some people were dissatisfied with the refund process, mentioning difficulties in getting their money back after issues with deposits or withdrawals. Reviewers also expressed frustration with the overall customer service, describing it as unhelpful and difficult to communicate with regarding payment and account problems.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report issues with withdrawals,... See more

Website

Consumers find the website to be highly problematic. Many reviewers report issues such as being logged out... See more

Refund

People report negative experiences with refunds, often expressing frustration over delayed or withheld... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This company has stolen £1000 from me. And from all the reviews on many platforms they are doing it to everyone. We all need to band together and as a collection file a suit against them. Please searc... See more

Rated 1 out of 5 stars

This is without a doubt the worst, most fixed and rigged site out there. Very obvious it is conrupt and run by pure scammers linked to criminal activity. There is absolutely no way this site should be... See more

Rated 1 out of 5 stars

So I've selected the 'quick registration' which involves you signing up with deposit. After going through my bank and them taking my £25 payment, they failed to even create my account and it says user... See more


Company details

  1. Gaming service Provider

Written by the company

Karamba is a trusted and well-established Casino & Sportsbook, dedicated to providing a safe, secure, and responsible entertainment platform. With a focus on delivering a high-quality gaming experience, Karamba offers a wide range of options, including slots, table games, and live casino. Committed to integrity and compliance, Karamba operates under licenses from reputable regulatory authorities, ensuring fairness and transparency in every aspect of its services. We prioritize player safety and well-being, promoting responsible gaming practices and offering robust customer support. Experience a secure environment with Karamba, where trust and enjoyment come together responsibly.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

818 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

karamba does not want to pay you.... ever

it has been 6 weeks since i have requested withdrawal of my winnings.
they are continuly asking for photes etc.
I have sent over 15 different photoes, documents, bank statements etc... iam yet to receive my money.

DO NOT PLAY ON THIS SITE> YOU WONT GET PAID

March 15, 2021
Unprompted review
Rated 1 out of 5 stars

scam

scam, they offer a welcome bonus then say you are not allowed it after making a deposit and making the bet as instructed and have many fees along the way

March 9, 2021
Unprompted review
Rated 1 out of 5 stars

Karamba Krap

Would inevitably be zero stars but hey ho..... With the introduction of VAR I like to place bets on whether there will be a penalty taken in any given match Let's face it, it is a lottery whether the ref will award one.... There was a string of matches in which I was successful, approximately 12 out of 14 matches.... Guess what.... Karamba management decided not to make this type of bet available to me without any explanation as most likely win too much..... PS... My stakes were circa £15-£20!!!!!!!!!

Similarly. They run a free to enter competition open to all who have joined Karamba called Karamguess where you predict 4 scores every Saturday and Sunday for a month and then top 50 people are awarded a free bet from £25-£200.

I did really well from this competition and have had rewards averaging £100 per month in free bets....

Guess what 2????- Management have taken the decision to remove you from playing this free guessing scores game!!!!!!!

NEED I SAY ANYMORE!!!!!

Go to another bookmaker whose Customer service is 100% better than Karamba or Bet Regal(sister company)... Likewise their website is worst in history, constantly crashing, literally every 20secs or so culminating in it taking you about an average of 15 mins to get a bet on.....

PLEASE HEED THIS ADVICE!!!!!!

March 9, 2021
Unprompted review
Rated 1 out of 5 stars

I’ve only given one star because I have…

I’ve only given one star because I have to! I won quite abit of money and it’s been 56 hours since I won it. Was told to wait 48 hours and if I needed to send proof (already have) it’s be the full 2 days and a further 2 days to check it! None of this is in their terms and conditions and they keep fobbing me off with a routine security check. Their advisors have constantly lied to me and I still haven’t received my withdrawal. DO NOT USE THIS SITE THEY ARE A JOKE!!!

March 3, 2021
Unprompted review
Rated 1 out of 5 stars

Karamba has been frustrating beyond…

Karamba has been frustrating beyond believe.Ask for documentation that is not enough by there people they refuse to release the money. 100% NOT GOOD CASINO TO PLAY!!! I wouldn't recommend this casino. Ridiculous how long its been since I won the money . Wish they would send me my money all ready

February 28, 2021
Unprompted review
Rated 1 out of 5 stars

Slow...Painful....Death

Played two very well know games, won 18 quid on one after 60 quid in. then played 50 on another won nothing. I feel so stupid, this site has crap reviews for a reason.....but I still let them have my money. I am a dumbarse!!!

February 26, 2021
Unprompted review
Rated 1 out of 5 stars

Charging deposits and withdrawals!

Only the fact that they charge you 2.5% on deposits and 1£ fixed amount on withdrawals is enough for me not to play in this bookmaker!!!
How is possible to charge you ?This is so funny!
Just stick to any other casino and bookmaker!
Avoid!

February 22, 2021
Unprompted review
Rated 1 out of 5 stars

Karamba need taking down immediately!

Karamba need taking down immediately!! They are a SCAM!!
Firstly they charge you 2.5% to deposit in your account, and £1 to withdraw..
I withdrew funds successfully to start with, a few times, and then when I won around £800 they wouldn't let me withdraw it. THESE ARE NOT BOOKMAKERS!!!!
STAY AWAY!!!!!

February 17, 2021
Unprompted review
Rated 1 out of 5 stars

Please don`t play on this…

Please don`t play on this casino....only now i read all the reviews... nothing wining...they let you first deposit to win... maybe 100 euros...and after that only lose lose lose. Please play on another casino but only on this one no. i try to talk with them to delete my account... they ask me for to much things for a account deletion. birthday date...email..phone nr... address.. . they only need my birthday date and email..nothing more. no other casino asking about all of this. Please be carrefull and don`t play on this casino. thank you and have a great day.

February 16, 2021
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, will let you win a bit as a new costumer.. after that, you will just constantly lose, you will not ever win anything in here.. I have spent so much money in here, without any profit..
won maybe in total 100 during the first 2 weeks.. after that nothing.. Ive spent thousands with these guys.. its stupid..
All online casino's has become so worthless..

If you wanna play, well go ahead and lose ur money.

February 12, 2021
Unprompted review
Rated 1 out of 5 stars

cheating casin

i was playing here for the first time. happy to win something i tryed to withrawal. but there was sayed then i need to play still for 720 euro. i did it and win nice amount f monay in the end. i tryed to withrawal 1500 euro. i sended driver license and post with adress, and after one day i receive information then my withrawal is canceled because i was playing higher then 4 euro. thats insane rule! that was last time then i was playing karamba! the worst online casino in my entire life!

February 8, 2021
Unprompted review
Rated 5 out of 5 stars

Fast and easy withdrawal

I read these reviews after I had deposited 100 and was about to cashout. I figured I wasn’t going to get my money for sure, but thank goodness I tried!! One of the easiest and quickest payouts I’ve ever had. I uploaded my documents when I requested payout without being asked and I was not delayed or hassled in any way and when I woke up this morning, $1800 in my bank account by wire transfer. Less than 48 hours from withdrawal request to cash in my bank. Completely hassle free. I’m a happy girl.

February 4, 2021
Unprompted review
Rated 1 out of 5 stars

I am continually trying to get my £200…

I am continually trying to get my £200 withdrawal but I keep getting the same excuse that they have technical problems and lied to by their agents, I regret ever using this site as they are not genuine bookmakers and charge to deposit and withdraw,
I was told this morning they have sent an email telling me my payment is on way 4th feb there is no email and no payment. Why is this company allowed to operate they are a disgrace and liars and thieves,

February 4, 2021
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID AT ALL COST THEY DONT PAY OUT YOUR WINNINGS AND WHEN YOU CONTACT THEM THEY JUST KEEP SAYING ITS A PAYMENT ISSUE OR TECHNICAL GLITCH

February 3, 2021
Unprompted review
Rated 1 out of 5 stars

Nightmare Experience

I have used many online bookmakers and I can confidently say that Karamba are the worst. The site is buggy and poorly designed, but those are minor issues - the worst thing about Karamba is the standard of customer support. When I tried to withdraw funds from my deposit balance Karamba kept me waiting. And waiting. And waiting. They state on their site that paypal withdrawals take 0-2 business days, but they managed to take weeks to process mine. I waited one week after first requesting my withdrawal before contacting customer support, who told me they were having issues with their payment department. I waited another week and was then told that my account was under review by Karamba’s compliance team. That was concerning because I had already verified my account. After a third week of waiting for payment, I asked them about their formal complaints procedure. I was told that I could make an official complaint by sending them an email and I did so immediately. Unfortunately this was a complete waste of my time. Five days later my withdrawal was still ‘pending’ and there was no response to my email. I then asked support for Karamba’s Alternative Dispute Resolution Provider contact details. They refused to provide this, insisting that I continue to wait for an internal response to my complaint - which should have been addressed within 3 days per the Gambling Commission. I went through their terms and conditions and found that their ADR provider is thepogg.com (and that official complaints can also be made to the Maltese Gaming Authority). You are supposed to give a company 8 weeks to resolve a complaint internally before involving an ADR provider according to the Gambling Commission (disappointingly, I could not find ANY information on what you should do if a company ignores your complaint), so I instead filed a complaint on askgamblers.com (if you encounter similar issues with Karamba or any other online gambling site I would highly recommend using this service). In my experience Karamba’s customer support was extremely poor. They provided me with a number of inconsistent excuses as to why they hadn’t processed my withdrawal and the company only greenlit the request when I got a third party involved and published my complaint on a public forum. I had to wait for over a month for a withdrawal that should take a maximum of 2 business days. If you are thinking of using Karamba, I would strongly advise you not to do so. If you have had issues with them I would encourage you to do the same as I did - raise your complaint on the askgamblers website and contact the relevant ADR provider after 8 weeks if your complaint is still unresolved. Don’t waste your time and money on Karamba. There are a number of decent online bookmakers out there that won’t mess you around like this. Seriously - use them instead!

February 2, 2021
Unprompted review
Rated 1 out of 5 stars

Bad bad bad!!!

Bad bad bad!!!! Signed up checking I would get the 100% match bonus only to be told I skipped that step and it was irreversible!!! No bonus and no free spins on sign up!! Utter a@$#oles!!

January 29, 2021
Unprompted review

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