Karen Millen Reviews 

AVOID!!!! Purchased a swimming suit in the sale at £34. Waited such a long time then they refunded me £23! When I queried they have charged me for a SEEL protection £2.99 which I didn't agree to, a £4.00 return fee and £3.99 super saver service! Ive reported this to Trading Standards. Absolutely shocking! Plenty other places to purchase high quality goods and not be treated like this! And no Karen Millen don't come back and try to justify any of this. I wouldn't give your company another penny and recommend to others to do the same!

What’s really disappointing is the returns process. It feels really slow, and there’s been zero communication about my refund. The parcel was delivered back to you nearly 10 days ago, and I’ve still not had any confirmation or update. There’s nothing showing on my account either, which is worrying.
It’s also frustrating that the only way to contact customer service is by email and then you’re just left waiting. When you’re paying premium prices, you expect a much better level of service than this.
Overall, the whole experience has been quite disappointing.

Problem with a return resolved very quickly- thank you to Jade for her assistance & great customer service

Jade was very helpful in resolving my issue with a dress

Impossible to get a human to connect. Emails are not dealt properly as whoever answers these has no access to your account! Ask umpteen questions, can’t see screenshots, can’t find order numbers and you end up with the most frustrating experience! And as for REFUNDS - zero chance of seeing anything until a month or more after chasing them up - each time order not found. DIABOLICAL

Jade was very helpful with my query today very prompt and efficient.

I received a beautiful crystal embellished top but it arrived slightly damaged due to the nature off the material.

Jade helped me with the order and sent a replacement straight away.

What a pity. I use to love Karen Millen and now they sold out to a shyster company called Boohoo. Buyer beware. Unfortunately I didn’t learn this until after my purchase. Not only did they not deduct the 20% that should have been applied with the code I entered, they also added a “shipping protection” charge of $13.53. So in addition to my $16.16 shipping charge (that I was willing to pay), I also have this additional charge. Apparently there is a box that THEY conveniently check for customer and I needed to uncheck the box in order for them not to apply. Who has time for all this? I will never ever buy from them again. I did reach out to the company…. they aren’t sure why the 20% wasn’t applied but stated they cannot apply it at this time. I’ve read that the quality isn’t what it use to be. Time will tell when I get my $250 dress with the almost $30 shipping charge!

Great support and prompt response and action by Jade at Karen Millen today to process my return request.

I purchased a dress that zip was damaged, it couldn’t pull up and got stuck and I did a return and I was told to upload a photo onto website called Seel but they only deal with the transit of the package. I ask for the photo I uploaded and they said they can’t retrieve it. Now due to this I’m charged for the return and it’s just an ordinary refund minus the return fee. Customer service are saying without the photo they can’t reimburse the return fee. Which says they don’t look at the return item when it goes to the warehouse

I ordered a size 16, they sent me a 6. I returned immediately, tracked. They refused to refund my postage for sending to me and returning it to them. They said they had no proof it was the wrong size even though they received it back. Dreadful customer service, mainly automated. They are so obviously part of Boohoo now, as their service has gone downhill. I will never use them again. Which saddens me, as there dresses are lovely.

I got prescription Karen Millen gold glasses from specsavers. I’ve only had them a year and the gold has worn off and now the metal underneath rubs off my skin and I have a rash now. I have to buy new glasses now. Cheap materials and does not last long. Plenty of batter quality glasses out there! Avoid at all costs!

I ordered a dress online for a garden party. The image of the vibrant black and floral dress was amazing. It was knee length and looked perfect for my needs. Very disappointingly, when it arrived, not only was it massive due to very heavy material, it was also a 'ball gown' length! The image very much misrepresented the item. I was hugely disappointed and even more so when I found I had to pay to return it! On contact Karen Millen customer services, not only did they not read my email they have refused to refund me the returns fee. They bombard me with emails with discounts to buy items but I will be ignoring these going forward!

Extremely disappointing customer service from Karen Millen.
I recently purchased a hat that was significantly smaller than advertised and did not match my reasonable expectations based on the product description and images. When I contacted customer services for assistance, I dealt with an agent called Ryan who was completely unhelpful throughout the process.
I explained my concerns and referred to my rights under UK consumer legislation regarding goods that may not be as described. However, my concerns were not addressed, and no meaningful explanation or assistance was provided. Instead, I was simply told that I would need to pay to return the item myself.
As a customer purchasing from what is marketed as a premium brand, I expected a much higher standard of customer care and a willingness to properly investigate my complaint. Instead, I was left feeling dismissed and frustrated.
The issue was not just the product itself but the poor handling of a legitimate customer concern. Based on my experience, I would be cautious about purchasing from Karen Millen and would recommend that customers familiarise themselves with their consumer rights before doing so.
Very disappointing experience.

Very disappointed with Karen Millen. The company feels misleading and lacking in transparency.

I recently purchased an item and subsequently returned it, that they deduct from refund for something called "Seal Worry-Free Purchase Protection". I have no recollection of knowingly selecting this service during checkout and was shocked to find that I had been charged for it.

If optional services are being offered, they should be made extremely clear to customers and require an active decision to opt in. As a customer, I feel misled by this experience and have completely lost trust in the brand.

I have disputed the charge and requested a refund. Based on this experience, I will not be shopping with Karen Millen again and would caution other customers to check their checkout and refund details very carefully.

Customer service not good. I ordered a coat that when it arrived was in a full length plastic bag with a hanger and properly folded, unfortunately I had to return it as it didn’t fit. I ordered a replacement and this one arrived very badly folded and completely crammed into a too small bag so was very creased. First communication with customer service was an apology and suggestion I return it. I went online to order a replacement to find the promo code on the app which is placed running across the top of the page didn’t work.
I contacted customer services again, explained that I felt I should be able purchase a replacement coat for the one they acknowledged wasn’t packed to their normal standard for the same price. (Also stated the advertised promo code didn’t work. )
Apparently not. A brand new coat delivered extremely creased isn’t classed as faulty so the price cannot be honoured.
I have to agree with many other reviews that KM customer service isn’t a priority.
Disappointing….

Really bad! Karen Millen lets third party sellers sell through the Karen Millen website. If you have to return anything from the same one order, each item has to be sent back to a different address, and they charge you £4.00 for each item!!!! Not only misleading but an actual theaft! My strong advice is to avoid purchasing from Karen Millen.

Never asked for a gift card. Never wanted one. Returned 2 items and the amount spent came back as gift cards.
If that was a mistake by my side i did not have the chance to revise the return in any way because I did not receive any email or communication with a summary of it. Only a QR code for the label. I am trying to communicate with them but doesn’t seem possible… very disappointed and not willing to spend a single pound on this brand. One more reason to have my money back!

Dont waste your money or your time. Shocking experience, do not buy, Returned 2 dresses £160 each through in post locker (1 order, 1 parcel) , they said they did not receive return, I started a Paypal dispute, they agreed after 16 days to refund me in full by email saying that if i have a PAYPAL dispute the refund would not go through. THEY LIED, I canceled my claim and KM refunded me half the money knowing I could not start another claim via Paypal. THIEVES, I have now given notice for a money claim online. PAYPAL sort out your suppliers that frauduletly give false information and representations.

Dresses and jumpsuit arrived extremely wrinkled and creased. None were suitable, as the quality of the fabric was very poor. Side zip on jumpsuit was getting stuck on the fabric. I returned my items for a refund and I have still not received a refund after four weeks. Yet customer service told me the matter is closed because ‘the refund is being processed’ although I have not received it after all this time. I would not recommend you buy from them

Be careful they charge you a yearly postage of £14.99 .and you dont see anything to do with that until you have checked out. I emailed about return and queried this but this was not mentioned in the reply - a con.Refunds are so slow too