KAST Reviews 

143
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Every single self account transfer gets flagged instantly and they demand the same endless documents over and over again. They have frozen my funds and a large amount of my money is stuck. I can't eve... See more

Company replied

Rated 1 out of 5 stars

For over two weeks I have find it difficult to withdraw from this platform. I thought I was at the right place but now I have discovered that they are manipulators that only want to rip you off your m... See more

Company replied

Rated 5 out of 5 stars

KAST is an amazing global money app. I use it globally. I would like them to offer more direct EUR or EURC integrated card PoS services as I'm based in the EU mostly. Overall, it's superb most of the... See more

Company replied

Rated 2 out of 5 stars

Genuine strengths - fast deposits, low fees, well-built app, fast and polite support What pulls this down to 2 stars: 1. Exiting the region without a replacement or a recommended provider -... See more

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2.5

Poor

TrustScore 2.5 out of 5

143 reviews

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2.5

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(143)

131 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible first experience with KAST.xyz

I made my first wire transfer through KAST.xyz, a routine payment of a few k USD to American Express to pay my own Amex card bill.

They immediately sent absurd compliance questions asking what the “exact purpose” of the payment was and “how will the customer be using these funds.” The recipient is American Express, retards! The purpose is paying a credit card bill. American Express will use the funds by crediting the card account, which is the entire point of paying a card bill. This is not complicated.

They also asked for source of funds/source of wealth documentation for a normal card payment on the very first wire I made with them. Compliance checks are one thing. Mindless copy-paste bureaucracy that delays ordinary payments and asks nonsensical questions is another.

If a platform cannot process a straightforward wire to a major regulated credit card issuer without making the customer explain what American Express does with credit card payments, that says a lot about the quality of their operations.

May 16, 2026
Unprompted review
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Reply from KAST

Sorry Mr Johhny, about your first experience — we understand how frustrating that is. Some transfers can trigger additional security/compliance checks (including purpose of payment and source-of-funds questions), especially on first-time transactions, but we should communicate this more clearly and avoid generic, repetitive questions.

Please contact us at support@kast.xyz so with email subject "Johnny - KYC" with some brief information about your issue, our team will review the transfer and help you complete it as quickly as possible.

Rated 1 out of 5 stars

so really bad my account can settle…

so really bad my account can settle really bad

May 15, 2026
Unprompted review
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Reply from KAST

Sorry to hear that — we couldn’t understand what happened from your message, but we want to help. Please contact our support team at support@kast.xyz so we can review your account issue and resolve it as quickly as possible.

Rated 1 out of 5 stars

SCAM and personal data harvesting

SCAM and personal data harvesting!

They have collected all possible personal data from me, including my face, my tax certificate with all sensitive information, my registration data, and they still reject KYC and sending me a template answer with links to required documents which have to be paper documents.

In the country where I reside paper documents are not that common in some cases, yet they refuse to provide the service!

Beware and stay away!

May 13, 2026
Unprompted review
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Reply from KAST

Sorry you’ve had this experience — that’s not acceptable. We take privacy seriously, and we only request verification information to meet security and compliance requirements; it’s never collected for “data harvesting.”

KYC can sometimes be declined or require specific document formats depending on compliance and partner requirements, but we should communicate clearly and offer real help instead of generic replies. Please contact us at support@kast.xyz so our team can review your verification status and guide you through the next steps.

Rated 5 out of 5 stars

That PENGU card is absolutely lovely🥰.

That PENGU card is absolutely lovely🥰.
KAST is one of the strongest crypto cards right now, and has grown to be much more than that. What started as crypto-focused offering, is now moving mainstream. You don't even need to own crypto, you send in your USD, and spend with USD-denominated card, or withdraw to a local bank to your local currency.

The GOOD:
- Many options to offramp your crypto, many local currencies supported for transfers to local banks
- 1:1 stables to USD conversion, 0% spread, 0% conversion fees, 0% transaction fees
- Up to 5% cashback (3% in USD plus 2% in KAST Points)
- Unlimited Spend, a rarity in the industry (other cards have on average 10k spend limit per day)
- Raised $80M in Series A, growing fast - stepping on the heels of Revolut and Wise

The BAD:
- 1.75% Foreign exchange fee
- Points cannot be converted to cash yet
- 40$ Physical Card fee. Ok this one is not so bad actually.
- hm. What else. Not much else!

Overall, awesome card.

May 11, 2026
Unprompted review
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Reply from KAST

Thanks so much Paulina for the love - we’re really happy you’re enjoying the PENGU card and the KAST experience.

We appreciate you highlighting both the pros and the areas to improve (like FX fees, points usability, and physical card pricing). We’re actively working on expanding features and improving overall value as we grow.

Rated 1 out of 5 stars

I made a withdrawal never received the…

I made a withdrawal never received the money it’s say erreur on the atm but got charged on the account. Support didn’t respond to me. Really bad experience.

May 8, 2026
Unprompted review
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Reply from KAST

Sorry about this - if an ATM shows an error but your account was charged, the cash is usually reversed automatically after the ATM operator confirms the failed dispense, but it can take some time.

Please contact us at support@kast.xyz so our team can review the transaction and help resolve it as quickly as possible.

Rated 1 out of 5 stars

I absolutely do not recommend it

I absolutely do not recommend it. Your account will be closed along with the money; it's a scam.

May 5, 2026
Unprompted review
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Reply from KAST

Sorry to hear this — we understand how concerning that is. For security and compliance reasons, we can’t discuss or verify account-specific details in a public review, but we do want to help.

Please email us at support@kast.xyz from the email registered on your KAST account so our team can review your case, provide a clear status update, and guide you through the next steps.

Rated 1 out of 5 stars

I had a real experience with this…

I had a real experience with this company in the past few weeks. After finding their name on an internet search engine, I decided to apply. The application process was quite DIFFICULT AND CAUSED ME TROUBLE. After my account was approved and the card application and approval were completed, the most important service, the US dollar account application, was not approved despite me uploading all the legally correct and genuine documents to the system multiple times, leaving me in a difficult situation. Consequently, the customer representatives suggested that I could use other services without using this one. Furthermore, even though I transferred US dollars to the account, the account was not opened in my name, and I was left in a disadvantaged position. I do not think this company's services are sufficiently effective and efficient. They have very problematic and exploitative services and working methods; it is not a trustworthy company!I DID WRITE MANY TIMES AND THEY REJECTED MY REQUETS ALWAYS WRITING A FEEDBACK TO THEM HAS NO USE NOR ANY SOLUTIONS VERY DIFFICULT UTILIZE THEIR SERVICES

May 4, 2026
Unprompted review
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Reply from KAST

Sorry about your experience Ismail. We understand how frustrating it is to complete onboarding and card approval, then be unable to access the USD account feature despite submitting documents multiple times.

We can’t review account-specific verification or transfers in a public review, but we want to investigate and help. Please email support@kast.xyz from the email registered on your KAST account so our team can review what happened and provide clear next steps.

Rated 2 out of 5 stars

Real potential, poor execution at the end

Genuine strengths - fast deposits, low fees, well-built app, fast and polite support

What pulls this down to 2 stars:
1. Exiting the region without a replacement or a recommended provider - users were effectively left to figure it out on their own.
2. Shared balance across all cards, with no option to separate budgets per card

Expected more from a team that built a genuinely convenient product.

was using as a card service since beginning, started on crypto conferences

April 1, 2026
Unprompted review
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Reply from KAST

Thanks for the honest review, Roman - we’re glad deposits, fees, the app, and support worked well for you. We’re sorry about the region exit and the lack of clear guidance, and we hear you on wanting separate budgets per card (not just a shared balance). I’m sharing your requests with our team. If you need any personal help, please email us at support@kast.xyz.

Rated 1 out of 5 stars

Passports can no longer be used to open…

Passports can no longer be used to open an account; the address I fill in is irrelevant.

Even if the account opening fails, KAST will not delete personal information. I don't know what the point of uploading the information is.Be cautious.

April 2, 2026
Unprompted review
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Reply from KAST

Sorry you ran into this. Verification requirements can change, and we take data privacy seriously. Please contact us via in-app chat or support@kast.xyz so we can review your case and address your data/deletion concerns privately.

Rated 1 out of 5 stars

"I had a very poor experience with…

"I had a very poor experience with Kast. They claim to provide ACH/wire transfers to US accounts, but my transfer was rejected. When I contacted customer service, they had no information regarding the rejection, yet I was still charged fees for the failed transaction. Between the high transfer costs and the weak customer support, I cannot recommend this app. Be cautious of their claims regarding US transfers."

March 29, 2026
Unprompted review
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Reply from KAST

Sorry about this Ahmed - we understand how frustrating that is.
You shouldn’t have been left without clear information, and we want to look into both the rejected transfer and the fees you were charged. Please contact us at support@kast.xyz (or via in-app chat) with the transfer date/amount so our team can investigate and help.

Rated 1 out of 5 stars

I’m trying to close and reopen my card…

I’m trying to close and reopen my card because the app is malfunctioning, but the card button is not working. I keep getting an error in the app every time. Because of this issue, I will never use it again.

April 6, 2026
Unprompted review
KAST logo

Reply from KAST

Sorry about this, the card button shouldn’t error out, and we understand why you’d be frustrated.

Have you already contacted support about this? If not, please reach out to our Concierge team in the app so we can look into the error and help you fix it.

Rated 1 out of 5 stars

Expensive card Hong Kong Card and bad service

I was using the platform just fine but after overcharging $80 for a card - they announced that it will be disabled for my country and once I contacted with them about this - they refused to issue even a partial refund so I have paid $80 to use a card for 3 months with Hong Kong issuance where it's barely usable even online.When you try to make a purchase with the card online, it asks for 3d verification and there is no system for it anywhere on the app. $80 wasted. there are better alternatives folks, look for them. I wouldn't use their services ever again.

April 1, 2026
Unprompted review
KAST logo

Reply from KAST

Hello Ulas, Thanks for the feedback, we’re sorry to hear about it.
Please contact our Concierge team in-app, or email us at support@kast.xyz so the team can review what happened.

Rated 5 out of 5 stars

Reliable and easy to use

I’ve been using Kast for a while now and it’s been extremely reliable. Transactions are fast and seamless, the app is stable, and everything just works without friction.

What really stands out is the support team. They respond quickly, are genuinely helpful, and clearly know what they’re doing. You don’t get the usual back and forth or generic replies.

Overall, it feels like a product that’s been built with real attention to detail. Easy to trust, smooth to use, and one of the better experiences I’ve had with a financial app.

April 2, 2026
Unprompted review
KAST logo

Reply from KAST

Thank you for your feedback and for taking the time to share your experience. We’re glad everything has been smooth for you, and we truly appreciate your trust. We’ll keep working to maintain high standards across the app and support.

Rated 1 out of 5 stars

Where is my cashback ??

It’s a good platform, but they still lying about the points I spend more than 100k usd and until now i can’t convert my points, I used a lot kast last year, but this year not much until they let me use my cashback.

August 26, 2025
Unprompted review
KAST logo

Reply from KAST

Hi Ferdinando,

We’re really sorry to hear about this, that’s understandably frustrating, especially given your level of activity on the platform.

We’d like to look into your cashback and points situation in detail and help resolve this for you. Please reach out to our Concierge team so we can review your account and provide clarity on what’s happening.

We appreciate you flagging this and are here to help.

Rated 5 out of 5 stars

A good platform that has improved since…

A good platform that has improved since before; it gives you a US account and free cards without fees.

March 22, 2026
Unprompted review
KAST logo

Reply from KAST

Hi Hatem, thanks for the kind words and for noticing the improvements. We’re really glad the experience has been smooth for you.

Rated 1 out of 5 stars

​I am warning everyone to stay away…

​I am warning everyone to stay away from Kast Finance. This app claims to provide a prepaid card service, but it is a predatory trap. Their system allowed my balance to go into a deep negative (-68 AED) by charging repeated fees ($0.50 each) for declined transactions.
​In the financial world, a "Prepaid" card means you can only spend what you have. However, Kast’s broken system allowed over 40 charges to hit a zero-balance account without any warning, notifications, or an automatic card freeze. When I contacted support, they sent me a link to their fees and refused to acknowledge their technical failure, claiming the "matter is closed."
​This is a clear violation of financial transparency and consumer rights. They are essentially creating unauthorized debt for users without a credit agreement. I have reported them to Google Play and will escalate this to financial authorities. DO NOT DEPOSIT MONEY HERE.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Review transparency

My experience with KAST has been extremely concerning, and while reviewing other customer feedback I noticed something unusual regarding their Trustpilot reviews.

At the time of writing, KAST has a Trustpilot score of around 3.3 based on about 44 reviews.

Review distribution appears as follows:
• 5-star – 53%
• 4-star – 2%
• 3-star – 2%
• 2-star – 0%
• 1-star – 43%

While reading the reviews carefully, I noticed something interesting. Many of the 5-star reviews appear to have been posted on the same day — October 16, 2025. In fact, there were about 14 five-star reviews posted on that single day.

What makes this pattern unusual is that before that date, all of the reviews appeared to be negative (1-star). Then suddenly a large number of positive reviews appeared within one day.

Of course there could be explanations for this, but as a potential customer this type of pattern raises questions about whether the rating accurately reflects real user experiences.

My personal experience has also been problematic. My account was closed after a “security review,” and despite multiple emails since February 16, I still have not received clear information regarding the return of approximately $3,800 remaining in my account.

At this point I am simply requesting transparency and the return of my funds.

I hope KAST can clarify both the handling of my case and the concerns regarding these review patterns.

Update (April 2): I also noticed that KAST responded to multiple Trustpilot reviews on the same day (March 26), including mine. While I appreciate the public response, I followed their instructions and sent all requested details via email, but I have not received any further update since then.

From a user perspective, this raises concerns about whether responses here are being followed up with actual case resolution, or if they are limited to public-facing replies without timely action afterward.

Update (April 8): Following KAST’s response, I have already contacted support multiple times and provided all requested details, including after their previous Trustpilot replies. However, I have not received any meaningful follow-up or update regarding the resolution of my case.

While I appreciate the public responses here, the repeated request to “contact support” without acknowledging prior communication or providing progress raises ongoing concerns about whether cases are being actively resolved after these replies.

March 12, 2026
Unprompted review
KAST logo

Reply from KAST

Thanks for taking the time to share this, and we are sorry for the distress and uncertainty this has caused.

On the review pattern you pointed out: we understand why multiple positive reviews posted on the same day could look unusual. We don’t create or purchase reviews, and we don’t ask anyone to post misleading feedback. At times, customers may leave reviews in clusters after a specific moment (for example, following a product update, a support outreach, or a campaign prompting customers to share their experience). That said, we take the integrity of public feedback seriously and we’re happy to have Trustpilot review any concerns through their standard moderation processes.

On your account and funds: we take security reviews seriously, but we also recognize that you deserve clear communication and a timely resolution - especially regarding the return of remaining funds. For privacy and security reasons, we can’t discuss account-specific details publicly here.

Please contact our support team directly at support@kast.xyz so we can securely locate and escalate your case.

Rated 1 out of 5 stars

My account was suddenly blocked

My account was suddenly blocked, and I fully cooperated by providing all the documents and explanations they requested about my account activity and funds. Despite this, the account was permanently closed, and my remaining balance still hasn't been returned or clarified. Unlike that experience, #centuryandhundred stands out with clear communication, responsive customer support, and withdrawals that are processed and paid without issues.

March 10, 2026
Unprompted review
KAST logo

Reply from KAST

We are sorry to hear about this.

We take account security and compliance seriously, and that can sometimes mean restricting or closing accounts after a review.

That said, you should always get clear next steps on any remaining balance and withdrawal status.

Please contact our support team at support@kast.xyz from the email/phone number linked to your KAST account, and include:

- the email/phone on the account
- the approximate date your account was blocked/closed
- the amount/currency of the remaining balance (if you can share it)
- any reference or ticket number you already have

Our team will review your case and clarify the status as fast as possible.

Rated 1 out of 5 stars

I went through the process and…

I went through the process and submitted my application, but it was rejected without any explanation. No real feedback, no clarification. The lack of transparency and poor communication makes it hard to understand what actually happened. With #centuryandhundred, the level of transparency is different. You are not left guessing with your money and withdrawals are payout promptly.

March 10, 2026
Unprompted review
KAST logo

Reply from KAST

Sorry about this — being rejected without a clear explanation is frustrating, and we agree communication should be more transparent.

We can’t review account-specific verification decisions in a public review, but please contact us at support@kast.xyz so our team can review what happened, clarify the status, and help with next steps.

Rated 4 out of 5 stars

One of the best card i have used

One of the best card i have used . very low fee Very good .Best thing is it has multiple options to deposit. One thing i hate about it is the card's bank from puetro rico

March 6, 2026
Unprompted review
KAST logo

Reply from KAST

Hi Proshno, thanks for the great feedback. We do offer multiple ways to deposit, including a USD virtual bank account transfer (ACH or Fedwire), as well as crypto and stablecoin deposits. For account-specific help, please reach out to Concierge team so we can point you to the best option for your region.

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