Kates Skates Reviews 834

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often highlighting items like skates and other equipment as comfortable, awesome, and exactly what they wanted. The delivery service receives widespread acclaim for being exceptionally fast, often arriving within 24 hours or much sooner than expected, even for international orders. People also appreciate the secure packaging, clear communication, and reasonable pricing, making their purchases feel like great value. However, some customers also noted issues with product durability, such as items falling apart quickly or developing faults after minimal use. There were also instances of delayed deliveries, damaged packaging, and receiving items that were the incorrect size. A few people mentioned a lack of response from the company when trying to resolve issues with faulty goods.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the items received,... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting fast and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the 10/10 quality of items,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery, even... See more

Price

People report positive experiences with price, consistently finding excellent and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.

Rated 5 out of 5 stars

My purchase all went spot on from ordering my weels to a super fast delivery I think kates skeats are brilliant it's was my first time with k.s. I will definitely be using this great store again and... See more

Rated 5 out of 5 stars

The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.

Rated 5 out of 5 stars

Ordered few times now. Great selection of items. My daughter loves some of the older stock they have here. Delivery always goes well and customer service is great too,


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

834 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I am very pleased to buy scooter for my…

I am very pleased to buy scooter for my son som your page.I have specifically looked for this one and you have had the best price. The delivery period was quicker than I expected. Ordered on Tuesday evening and got it on Thursday! Amazon! Well
And safely packed with a lovely Thank you note

June 20, 2023
Rated 3 out of 5 stars

Okay but customer service is pretty slow

Seem okay but unfortunately my order was wrong (mismatching skate wheels sent). Customer service is there but very slow and email only. Don’t expect a reply on the weekend or within a day of your query :/

June 20, 2023
Rated 5 out of 5 stars

Scooter wheels

I ordered a new set of scooter wheels for my son. They arrived really quickly and were straightforward to fit. They are great quality and best of all my son said "these are even better than the ones it came with."

June 12, 2023
Rated 4 out of 5 stars

Great skates, however ...

The skates are great and as described, communication from KatesSkates was good and the skates arrived promptly and were well packaged. However I have knocked one star off this review as the skates were bought as a gift and unfortunately the product box that they arrived in was very knocked about and scrappy looking, as though it was an old box that had been re-used.

May 15, 2023

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