Katieloxton Reviews 235

Update: it’s now 19 days later and still no sign of it being shipped and just copy and paste responses from customer service
I’ve ordered from Katie Loxton before and was really happy so didn’t even hesitate to order again but regret it thoroughly.
4 days after the end of my estimated delivery date and no items, not even been shipped. Customer service just send copy and paste jargon saying it’s been delayed (thanks I couldn’t have worked that out on my own) and can’t give any time frames or assurances on delivery.
Seriously do not bother and trust the negatives on here

Waiting for two orders due for delivery 3 days ago. One is personalised and has not even been dispatched, the other is just standard and I’ve received a tracking reference 3 days ago which is not recognised by the Royal Mail so assume either fake or still not handed over to the courier. After being given an initial delivery date, they emailed to extend it. The extension date expired today and still no valid tracking reference for either and one not even claiming to be dispatched. As with all rogue traders, they make themselves uncontactable with no phone number, no online chat, no monitoring on twitter. The only means of contact is by submitting a web form and they don’t reply to that either. I will be seeking a full refund within the next few days and this whole episode is threatening to spoil Christmas present plans for my daughters. This company is not to be trusted. It starts with a Web site where you can’t opt to reject cookies (always a red light for me) charges prices which IMHO are greatly inflated in terms of the product value and then fail to meet delivery deadlines or respond to customers. Oh, and try to “stop the clock” by issuing tracking references which are either just generated and not genuine or just the number which will be used one day when the item is actually dispatched. Please don’t do as I done and disregard the appalling feedback they receive just because your loved ones have asked for one of their products, so place an order against all your better instincts. Just go elsewhere, this company should be avoided without exception.

Unfortunately after years of loyalty to Katie Loxton, I have now had an awful experience. The website is very difficult to navigate while personalising items and jumps back to default repeatedly. I sadly ordered a case which I thought I had personalised on Black Friday (it is expensive not in the sale) on review, it had defaulted to no Personalization. £200 order and it had NOT left the warehouse. I asked for it to rectified and was told NO nothing can be done unless I re order which won’t be at the discounted price and probably won’t be here for Christmas. We can put a man on the moon but can’t collect a case from the warehouse! Customer service is appalling as they ask ‘what would you like to do’ my answer ‘I’ve told you what I need’ I would hope CUSTOMER SERVICE’ would tell me what I can do !! I don’t know their rules! DO NOT BE FOOLED BY THE BEAUTIFUL WEBSITE and influencers, customer service is non existent and NO PHONE NUMBER !!! Always dodgy!

I was brought a lovely looking purse for my birthday. However I used it once for a few hours in a handbag and the material has ripped in multiple places. I contacted customer services and as I didn’t have a receipt they could not do anything. They did give me a 10% off voucher but not good enough as not risking buying from them again

Purchased a Katie Loxton purse in Dec 2023 having brought bags before. The purse was of really poor quality and had little use as bank cards would not sit in wallett. The purse has now just fallen apart as the stitching has all come undone. I have raised with Katie Loxton and the shop where it was purchased and no one is bothered at all. Would not recommend Katie Loxton for custom service or quality of product. Very poor value for money.I would never purchase Katie Loxton again.

Paid for next day delivery which was refunded, but still have no idea of when it will arrive or be shipped, no tracking number given.
I tried to cancel my order as it was a gift and is no longer required if it’s not going to arrive in time but was told the bag has already been personalised so it can’t be cancelled. But when I followed up to when it would shipped then, since it’s already been personalised it should be ready to ship, to nothing beyond “we’re looking into this for you”.

Delivery takes far too long, can’t get through to actually talk to anyone about your issues and tracking information is non existent- going on 2 weeks since order and still waiting for my item

I have now purchased two handbags - one cross body bag & a large tote bag.

These handbags are absolutely lovely, so happy with them. Reasonably priced.

Loved the way they arrived, beautifully packed & speedy delivery.

Would recommend Katie Loxton.

I see we have experienced a very similar issue as a few others on here. My wife was bought a bag for her 40th by a friend and like most meaningful items it doesn't come out often, but rather on occasions to maintain its quality. Like a few others and I'm sure a lot more that don't have the time or patience to review (usually me).

The stitching around the zip has now come apart and as a result so has the zip from the bag. For a company that clearly care about their image and quality of website I was surprised when they have hid behind the 'sale of goods act' as a means to not rectify what is clearly a poor quality of item.

They did in fact respond quickly which I would provide a 5 star review for, but I'm here to review the product.

I can imagine that not every customer has the same issue so when an issue arises I know first hand that it is far better to manage those issues sufficiently to maintain good customer relationships, and they can then stand by their products and quality. However the fact that this has not happened for me and others, would appear that they get a lot of complaints of defective products and as a result can't possibly sort the issues as they would result in going bust!

Here you go Katie Loxton, another poor review to receive and delete from your inbox.

Sadly, I was taken in by the rather attractive website which rather belies the fact that this company is inefficient. It seems they have not negotiated a decent contract with their delivery company - Royal Mail - so that when Royal Mail fails to deliver on time, it is the customer who loses out. Warning to others: if you need next day delivery, go elsewhere. And they will not refund for late delivery.

I can only provide one star. If it were possible my rating would be negative. In line with many other customers my issue is with the pouch my daughter purchased for me, which has not yet been used, but which is already disintegrating around the seams and at the side of the zip fastening. Customer service is appalling as it is plainly a Katie Loxton product but they are requiring proof of purchase before addressing the issue effectively. Plainly, I feel uncomfortable about approaching my daughter on the matter. Disappointingly, should I wish to risk another purchase they no longer produce one saying Marvellous Mum. A dreadful, overrated company.

So impressed with my experience start to finish. I bought a handbag, laptop sleeve and necklace. They arrived in just 3 days and are beautifully presented in a personalised gift bag. My daughter will love it I’m sure.

Made two orders from Katie Loxton … both came within ETA and on a personalised product, I filled out the menu wrong. The team contacted me straight away and was easy to communicate with! When the order arrived, it was wrapped in the most stunning box and manner possible! So pleased with the order and will definitely be ordering here again in the future!

I love it I just got my Katie Loxton today at Kemah boardwalk the lady who sold it to me was so nice and it was only 23.82 for a wallet and good customer service

Worst Company I have ever used!
Ordered a 40th birthday gift in good time, they lost order! As the birthday had past by this time I needed to change the delivery address. Couldn't do this without cancelling the order and starting again. Customer service is appalling and don't get back to you. I have spent so much time chasing this order is ridiculous! Never again!!

Terrible service, No updates on delivery, past expected delivery dates. Their delivery service updated the system saying there was an attempt of delivery when nobody came, no proof of attempt of delivery notes left and I even checked my door ring camera. They have Updated the system with false information. Be careful with this company. They’re Full of lies.

I am so shocked there are negative reviews for this company as they can only be described as amazing! I absolutely love their products and their service is excellent, I had to cancel a personalised order and they went all out to stop the manufacturer process to allow me to change it! I was so impressed. I highly recommend them, absolutely gorgeous presents for people and I have 2 handbags and a weekend bag which is stunning, I can’t wait to buy more!

Very difficult to contact, kept locking me out of my account and not letting me in for no reason. No shipping updates with order and very slow considering I had to pay for delivery.

Received a little tote cross body bag as a birthday present. Only used a handful of times before the seams started to rip and the fabric holding the magnet clasps on ripped off so I couldn’t close it. Disappointed as I did really like the bag, however they couldn’t issue me a replacement and no longer sell it... Customer services were good, quick to respond and issued me a gift card, although I am a bit reluctant to order anything else from there now.

I purchased a holdall a little over a year ago but have only used it a few times. The strap snapped so I reached out to see if it could be replaced. Customer service declined. A holdall is definitely not fit for purpose if it cannot last more than a few uses and the design poor if the strap cannot withhold the size of the bag. Shop elsewhere