Kaufland.de Reviews 

My experience with Kaufland - a journey with ups and downs

I ordered a sofa on Oct 28th, and while the estimated delivery was 3 days, it actually arrived on Nov 5th. Unfortunately, when I opened the first package to assemble it on the same day, I discovered some quality issues and immediately requested a return or replacement.

The response time was slower than expected, and it took about 3 weeks for them to arrange pickup. This was quite inconvenient as the packaged sofa occupied significant space in my living room, preventing me from unpacking other items and disrupting my daily life. During this period, customer service mentioned that the delays were due to supplier issues, though as a customer, I would have preferred Kaufland to handle these matters internally rather than passing the responsibility along.

After not seeing progress, I filed a complaint with the Verbraucherzentrale to help resolve the situation.

Edit: 06/12/2024
Still waiting for updates at this point. I hope they can resolve this soon.

Final Update (been a long time its resolved in march 2025 but my bad for not coming back to update this):
I'm pleased to report that Kaufland ultimately resolved the issue professionally. They provided a full refund and allowed me to dispose of the sofa as I wished. They also apologized for the inconvenience caused. While I wish the resolution had come sooner, I understand that processes can take time in Germany. I appreciate that they eventually took responsibility and made things right.

Based on the final outcome and their willingness to resolve the issue, I'm updating my rating to 3 stars as i still think Kaufland needs to take a better care of their customers and make progress in the speed of their support.

Thank you for addressing this matter.

i try to order one shoe but when i try to finish my order they don’t ask me about my phone number
how they find me the couriers?

We bought a Samsung Galaxy but the video function produced very distorted playback. The phone was useless as we bought it for our video creation studio and our efforts and time making videos were wasted.
Kaufland made it very difficult and inconvenient for us to get a refund and basically refused to accept responsibility. We never had this problem with LIDL. LIDL have never questioned or refused a return. I am amazed Kaufland are less customer-friendly and so petty as to fight over the return of a defective cellphone. We are still running around trying to get this sorted out after emailing their customer-care service. It is all inconvenience: they simply won't politely just acknowledge that we bought a bad phone from them and refund or replace.
THE REPLY FROM KAUFLAND BELOW IS VAGUE AND IRRESPONSIBLE. KAUFLAND REFUSES TO TAKE RESPONSIBILITY FOR THE QUALITY OF ITS PRODUCTS ON SALE TO THE PUBLIC.

Kaufland marketplace is very reliable, they have very fast delivery and only sell original products at affordable prices. The packaging is great. No complaints.

Bought two goods. It did not arrive but was returned to the seller. the seller only refunded one of the two items. I contacted Kaufland. After four days, I got a vague response. send a second mail. Four days on, there was no follow up. I assume I have been scammed. I was considering moving away from Amazon to Kaufland... an annoying experience.

Easy to order, arrived fast. Product working properly.

The purchase was very fast and easy to make. I loved that the shipping was super fast, just two days.

The product is good and would order again once finished.

The customer service was unacceptable at this Kaufland situated on Bd. Nicolae Balcescu Pitesti Romania.
I DO NOT RECOMEND UNDER ANY CIRCUMSTANCES.
The "top manager" was called to help me as customer. After I explained him the attitude of one of his employees to me, instead to ask why this atitude to customer, he just try to cover the poor service and the incompetence of his people on the flor.
Totally unacceptable.
No other comments,
Just avoid this shop to avoid poor service and headache.
I just wanted to buy few vegetable but a floor lady from this department took my vegetable from my hand and trow away, asked me twice to wait because she's busy.
I tried to avoid her, without success.
The manager of that Kaufland don't even tried to help.
I asked him his name and didn't want to tell me.
Pathetic " manager"...
I will wait a feedback from Head Office of that Kaufland.

We broke down on the way to Amsterdam with a puncture. They came out quickly and efficiently changed the wheel for the spare and advised where a replacement could be obtained in Landstuhl nearby. The man was helpful, cheeful and efficient, couldn't ask for more.

Complaint against two staffs at Kaufland Filiale (Schleißheimer Str.506, 80933 München). The Info staff is fat (F.Pxxl), another male staff is short height (ca.1,60m) with dark hair, dark beard and insanitary clothing(he said he is the manager, but he did not wear employee card).
They sold decayed fruits package, I came to Info to ask only "partial" replacement or partial refund, but those two staffs rejected me very awfully and insisted that I have to return the whole package, it is complete Quatsch, because no one will check the whole package fruit one by one at first day and I only request "partial" replace/refund as truth. They even use their dirty thoughts to suspect the customer. very awful, unreasonable and non-educated at all. ziemlich Frech und Unverschämt.
Besides, Verbraucherzentrale has confirmed that I am correct, the Supermarket is obligated to provide "einwandfreie" products, if not, they must replace or refund. They are selling bad fruits but they reject to do anything, this is very awful and absolutely wrong.

Bella_and_Jolie are the worst seller in Kaufland and anwhere they sell. Waited almost a month for a matratze to be delivered and they never send one. They kept sending me email that this was delivered where in fact I slept on the floor for three weeks with no matratze. It took me 1o emails or more for the money to be refunded. Horrible and AVOID Bella_and_Jolie at all cost

At first, I was reluctant to make a purchase of a mountain bicycle that to me is a very personal thing. Nevertheless! I seen a specific quality looking mountain bicycle at a terrific price that I couldn’t purchase at this price point, so I thought ok let me procced in buying the product. The on-line experience was very straight forward and with a few click it was done. Still was skeptical but thought, let the butter fly’s go away. The delivery process was seamless in a few short days it was at my door step. Must admit it was packaged very well and no outside damage on the delivery box was evident.
After opening the box, I was so surprised at the quality of mountain bike toke me at the most 15-20 minutes to attach the from wheel, tighten the handle bars straight and drop the seat in place and tighten the screws. To my amazement the mountain bike picture does no justice to the real super good looking that it is also very light weight.
Having emailed the customer service department regarding my own questions, they were immediately resolved and done by multiple emails from the customer service representative named “Singh” he gave me additional vital information regarding sizing the mountain bicycle size adjustment to my height and weight specifications, including specific riding tips. Never in my life has a company meet and exceeded my every need including 16 emails from customer service making me feel special.
Thank you

Angelo Safakas

No, I was not satisfied!
I was waiting for my delivery and only when I got nothing after dates that company indicated, I had to email them to ask where was my perfume! I got a response that they cancelled my delivery because they couldn’t send it within mentioned days! They should have sent me email earlier with apologies and offer to change date, but no!
On the top of everything, I still haven’t gotten my tefund

I want to order again & again, its a very good article/jacket, qyality, size, colour, delivery all 100% perfect.

Very good price and excellent product! Delivery was fast too.

Good prices, very reliable and trustworthy all in all best online market!

Hey guys! I have a question. Do you send items to other European countries? I live in Portugal and i never received my last order.
Thank you for your answer.

I'm sorry to have to rate this way, but the chosen carrier had the product stored with them without any information, and had I not taken an active interest, it would have been sent back without delivery. Allegedly the e-store did not provide my email address and phone number. The carrier allegedly attempted to deliver the package, but because he had no way to contact me, he gave "defective address information" and returned the package to the warehouse. As the delivery time seemed long, I started to actively search until I found the package at the last minute with DPD. Whose fault it was, I have no idea. However, I have a negative impression of the overall purchase because I had to search for the fate of the package and just before it was returned I managed to retrieve it. That's not how e-shops work nowadays because they would soon lose customers.

Just a side note: I would welcome the ability to communicate in English, both on the website and in emails.

Excellent!!!