The item was delivered to a Paketshop nearby, as if there was no one home to receive it, but I am quite sure that there was at least one person in the house. Furthermore, the man at the Paketshop ha... See more
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Die Lieferung und die Kosten waren ausgezeichnet. Die Funktionalität des Ständers ist sehr gut. Der einzige Minuspunkt ist für die Anweisungen. Typische chinesische Anweisungen bedeutet, dass Si... See more
So far all that I ordered came within 4 days...but now my order for the sun protection foil for the car has taken more than a week...and even though it's supposed to be delivered today. I didn't get i... See more
It is good that Kaufland makes such purchases from countries such as China possible (there were no other means to order that item anywhere else), and it's also great that they sent me emails for most... See more
3.6
Average
77K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible Marketplace Experience
I placed two orders (one order including two trousers, one order including one trouser). Total order value €350. I had to chase the seller of the two trousers, until they admitted they didn‘t have two and canceled one item. When the seller (NetworkTechnologies) hadn‘t shipped the second item after over a week either, I had tobchase them again and Kaufland.de refunded the order value. Thanks for nothing!
The second order, with seller „tradeinn“ was even worse. The seller shipped a torn item with a hole in it and then offered a €10 discount if I didn‘t return it. Of course I returned it - but I am still chasing the seller to refund my order. The poorest customer experience.
Kaufland.de, at this rate, I suggest you close down your platform - it‘s just not worth it when you‘re not ensuring the quality of your sellers. You’ve successfully turned your platform into a joke. I‘ll not shop with you again.
April 15, 2025
Unprompted review
Reply from Kaufland.de
Dear Christian,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with your recent orders. We understand how frustrating it can be to deal with delays and unsatisfactory product quality, and we appreciate your feedback.
Your concerns regarding the cancellations and the condition of the items received are taken very seriously. We are committed to ensuring that our sellers meet high standards, and we will be addressing this matter with both NetworkTechnologies and tradeinn to prevent similar situations in the future.
Our customer service team will reach out to you shortly to assist with your refund and any further concerns you may have. We value your feedback and hope to restore your confidence in our platform.
Thank you for your understanding.
Best regards,
The Kaufland.de Team
Scammers! Don't buy from there, time and money lose
They are the biggest scammers. Allow every scrap of seller to sell on their platform and after don't care about the customers. Ordered and Apple Watch last model and received an old model(not sealed) and reported the problem, they refuse to resolve the problem and guarantee for resolving the problem. Stay away from them, I lost more than 500 EUR with them.
March 26, 2025
Unprompted review
Reply from Kaufland.de
Dear Mr. Erdey,
Thank you for your message.
We regret to hear about your dissatisfaction with your recent experience on our marketplace. Please allow us to clarify that all sellers on our platform are independently responsible for their products, including ensuring they meet the described conditions.
In cases like yours, we always recommend contacting the seller directly to resolve the issue. If you have already done so and the matter remains unresolved, we are happy to assist you further in mediating with the seller.
We apologize for any inconvenience caused and appreciate your understanding as we work to address your concerns.
Kind regards,
Your Kaufland Marketplace Team
Bad delivery, problems with return
The product got damaged during the delivery. The money was not returned even after 3 weeks since the package was sent back.
March 12, 2025
Unprompted review
Reply from Kaufland.de
Dear Sobchka,
Thank you for your message.
We are very sorry to hear that your product was damaged during delivery and that you have not yet received your refund, even though the package was sent back three weeks ago. We completely understand how frustrating this situation must be for you.
To address this issue, we will reach out to the seller to clarify the status of your return and refund. Rest assured, we will do everything we can to assist you in resolving this matter as quickly as possible.
If you have any additional details, such as the order number, return tracking information, or any communication with the seller so far, please share them with us. This will help us investigate the issue more efficiently.
We sincerely apologize for the inconvenience caused and appreciate your patience while we work on your case. Thank you for bringing this matter to our attention.
Kind regards,
Your Kaufland Marketplace Team
NEVER buy on Kaufland marktplatz
NEVER buy on Kaufland marktplatz. They allow random scammer companies to sell their products. the products don't reach you. they give fake promises that it will be sent and they profit out of your money. they also give you DHL tracking IDs but do not provide the articles to DHL. this way the consumer believes that the order is being processed.
Kaufland takes no responsibility to help the consumer here. the customer service is not taking any actions against the seller.
Kaufland is equally responsible here for hosting scamming sellers on thier platform without any good due diligence. Never ever buy through this website. This deserves to be taken down. They are not able to take matters on thier own hands with the seller. they can offer to reach out to them on email maximum (which is a poor method of solving issues).
Seller name on Kaufland: SGEBEST
Seller official handels name: augeatur GmbH
Seller contact name: Lei Wu
Registergericht/Handelsregister: Bonn
Registernummer: HRB14336
Umsatzsteuer-ID (§ 27a Umsatzsteuergesetz): DE253407738
April 8, 2025
Unprompted review
Innovega Titel Apple iPhone 15 Silikon…
Innovega Titel Apple iPhone 15 Silikon Case mit MagSafe aber Lieferung PLAGIAT!!!
March 12, 2025
Unprompted review
Reply from Kaufland.de
Hallo Christine Kuppelwieser,
vielen Dank, dass Sie uns Ihre Bedenken bezüglich des erhaltenen Produkts mitgeteilt haben.
Es tut uns sehr leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind. Wir nehmen solche Angelegenheiten sehr ernst und möchten sicherstellen, dass unsere Kunden authentische Produkte erhalten.
Bitte wenden Sie sich direkt an unseren Kundenservice, damit wir Ihnen schnellstmöglich weiterhelfen können. Sobald wir Ihre Anfrage erhalten haben, werden wir den Fall umgehend prüfen und eine Lösung für Sie finden.
Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und danken Ihnen für Ihr Verständnis.
Mit freundlichen Grüßen
Ihr Kaufland-Marktplatz-Team
Ordered a shaving head for my braun…
Ordered a shaving head for my braun shaver , it came with a broken seal (probably used totally unsanitary and unhygienic ) and i am having troubles in returning the item ! they apologized for the inconvenience but nothing afterwards!
February 11, 2025
Unprompted review
Reply from Kaufland.de
Hello,
Thank you for reaching out and bringing this issue to our attention. We sincerely apologize for the inconvenience you've experienced with your order. Receiving an item in such a condition is certainly not acceptable, and we understand your concerns about hygiene.
We want to assure you that we are taking this matter seriously and will be contacting the seller directly to resolve this issue promptly. Your satisfaction is very important to us, and we aim to ensure that you receive the service and products you expect.
Please let us know if there is anything else we can do to assist you in the meantime.
Kind regards,
Your Kaufland Marketplace Team
A marketplace careless about customers
A marketplace that does not care about customers. Sellers are free to scam without accountability or any means to raise a complaint.
February 13, 2025
Unprompted review
Reply from Kaufland.de
Hello Bakir A.,
We're very sorry to hear about your negative experience on our marketplace. We strive to ensure a safe and reliable environment for our customers, and your feedback is important to us. Please reach out to our customer service team so we can address your concerns and work towards a resolution. We apologize for any inconvenience caused.
Best regards,
Your Kaufland Marketplace Team
Wrong items send on 2 separate orders; Horrible customer support
On my first ever order during November 2024, I order 3 earphones of which only one was fully functional. No one cared to reply or support further.
Now, February 2025 I ordered 2 hair gels from L'oreal, one with white packaging and one with grey, they are different and used slightly differenr. They've sent me 2 white ones and of course I dont expect anyone to ask to help out...
One other thing is that they dont accept reviews in English, I guess they live in a global bubble only when they get the money and that's it.
Pure dissapointment. This is the last time I buy sth from them
February 14, 2025
Unprompted review
Reply from Kaufland.de
Hello,
We are truly sorry to hear about your disappointing experiences with your orders and the lack of support you received. It's frustrating to receive incorrect items and not have your concerns addressed. We value your feedback and want to assure you that this is not the standard we strive for. We'll escalate your issues internally to ensure they are reviewed and addressed. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
Your Kaufland Marketplace Team
Packet does not arrive at the address…
Packet does not arrive at the address rather it is told to pick up from an designated address. Often it cant be tracked.
January 20, 2025
Unprompted review
Reply from Kaufland.de
Lieber Kaufland Kunde, vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie unzufrieden waren und wir möchten uns auf diesem Wege bei Ihnen entschuldigen. Selbstverständlich nehmen wir Ihr Anliegen ernst und werden Ihr Feedback weitergeben, um die Qualität unseres Services nachhaltig zu verbessern. Einen schönen Tag noch . Mit freundlichen Grüßen, Ihr Kaufland Marketplace Team
Everything is fast
Everything is fast, true and reliable. Thanks a lot.
January 16, 2025
Unprompted review
Horrible experience
Horrible experience, they are sending broken pieces and when complaints send, they replied it’s due to shipment. So they are not responsible.
January 9, 2025
Unprompted review
Reply from Kaufland.de
Dear Kaufland customer, thank you very much for your feedback. We are very sorry that you had a negative experience and apologize for this. Unfortunately, you did not provide any data in your review that would allow us to find or trace the case. We would therefore ask you to contact us directly via your customer account (select the relevant order there). Otherwise, you can also contact us via our contact form at https://www.kaufland.de/kontakt. Yours sincerely, Your Kaufland Marketplace Team
Thank you kaufland I received my refund…
Thank you kaufland I received my refund my bank was truly the problem as you said thanks to the seller who was patient with my constant complaints and insult am so sorry God bless you guys thanks again
January 8, 2025
Unprompted review
I have ordered an item and it’s more…
I have ordered an item and it’s more than 2 weeks now. Item is still not delivered.
Very disappointed
January 6, 2025
Unprompted review
Reply from Kaufland.de
Dear Kaufland customer, thank you very much for your feedback. We are very sorry that you have had a negative experience and apologize in the strongest terms. Unfortunately, you did not provide any information in your feedback that would have enabled us to find or trace the case. Therefore, please contact us directly via your customer account (select the relevant order). Otherwise, you can also contact us via our contact form at https://www.kaufland.de/kontakt. Yours sincerely, Kaufland Marketplace Team
I've been a customer for the last 9…
I've been a customer for the last 9 years, and I was aware of the trickery with the price labeling, but the last experience was rather shocking.
On 24.12.2024 around 12pm at the pay desk no.8 in PEP Munich.
As usual, I put all the things that supposed to be reduced in price at the very end of my shopping, because you never know.
The actual complaint is about the cashier with psychopathic traits, to my argument about the price label on the way down the escalator, he started to patronize me with the question whether I read a small print below, I answered, of course not, how should I read a small print during the fast discent. You MUST, he answered.
The price is a bearer of the information, as a customer that's all I need, and I don't care about the fine print below. You care, he replied, being a customer doesn't mean you're allowed to....
He deliberately lighted up a personal conflict , as you can see.
With all the people waiting behind me I just paid and walked away, because the only step left was to call a manager and that shortly before the store closes on the day of Christmas Eve.
December 24, 2024
Unprompted review
Reply from Kaufland.de
Lieber Kaufland Kunde, vielen Dank für Ihr Feedback. Wir bedauern sehr, dass Sie negative Erfahrungen gemacht haben und bitten dies in aller Form zu entschuldigen. Da es sich bei Ihrem Anliegen um eine Kaufland-Filiale handelt, möchten wir Sie bitten sich per E-Mail direkt an das Kundenmanagement zu wenden: kundenmanagement@kaufland.de. Die Kollegen des stationären Kundenservices werden Ihnen dann gerne weiterhelfen. Mit freundlichen Grüßen, Ihr Kaufand Marketplace Team
Reply from Kaufland.de
Lieber Kaufland Kunde, vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie unzufrieden waren und wir möchten uns auf diesem Wege bei Ihnen entschuldigen. Bitte überprüfen Sie das Produkt auf einen Defekt. Sollte ein Defekt vorliegen möchten wir Sie bitten, sich direkt über Ihr Kundenkonto (wählen Sie dort die entsprechende Bestellung) bei uns zu melden. Andernfalls können Sie uns auch über unser Kontaktformular unter https://www.kaufland.de/kontakt kontaktieren. Mit freundlichen Grüßen, Ihr Kaufland Marketplace Team
Sendungsverfolgung TOP
Ware (Apple Ladeschale für AirPods Pro) wurde direkt aus China geliefert. Sendungsverfolgung TOP.
December 20, 2024
Unprompted review
I bought a Dockstaion
I bought a Dockstaion. They showed a picture of it in the website and in the package it had damage on Dock.
I could not return the order after many emails and message to costumer service.
I sent seller and kaufland the picture in the site and the Dock which I received but they responce were truly nothing.
December 16, 2024
Unprompted review
Reply from Kaufland.de
Lieber Kaufland Kunde, vielen Dank für Ihr Feedback. Wir bedauern sehr, dass Sie negative Erfahrungen gemacht haben und bitten dies in aller Form zu entschuldigen. Leider haben Sie bei Ihrer Bewertung keine Daten angegeben, mit denen wir den Fall finden bzw. nachvollziehen können. Wir möchten Sie daher bitten, sich direkt über Ihr Kundenkonto (wählen Sie dort die entsprechende Bestellung) bei uns zu melden. Andernfalls können Sie uns auch über unser Kontaktformular unter https://www.kaufland.de/kontakt kontaktieren. Mit freundlichen Grüßen, Ihr Kaufland Marketplace Team
Delivery was fast,quality was great
December 3, 2024
Unprompted review
I thought to switch from Amazon.de…
I thought to switch from Amazon.de which is also horrific, but Kaufman.de turned out to be worse. For entertainment, check the replies that Kaufkand posts to negative reviews; all they do is cover their ears and mumble store policy, not solutions.
November 4, 2024
Unprompted review
Reply from Kaufland.de
Dear Kaufland customer, thank you very much for your feedback. We are very sorry that you had a negative experience and apologize for this. Unfortunately, you did not provide any data in your review that would allow us to find or trace the case. We would therefore ask you to contact us directly via your customer account (select the relevant order there). Otherwise, you can also contact us via our contact form at https://www.kaufland.de/kontakt. Yours sincerely, Your Kaufland Marketplace Team
Kaufland purchase
It is good that Kaufland makes such purchases from countries such as China possible (there were no other means to order that item anywhere else), and it's also great that they sent me emails for most steps of the delivery process. However, the delivery took long and the product itself had already been opened.
December 4, 2024
Unprompted review
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