The item was delivered to a Paketshop nearby, as if there was no one home to receive it, but I am quite sure that there was at least one person in the house. Furthermore, the man at the Paketshop ha... See more
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Die Lieferung und die Kosten waren ausgezeichnet. Die Funktionalität des Ständers ist sehr gut. Der einzige Minuspunkt ist für die Anweisungen. Typische chinesische Anweisungen bedeutet, dass Si... See more
So far all that I ordered came within 4 days...but now my order for the sun protection foil for the car has taken more than a week...and even though it's supposed to be delivered today. I didn't get i... See more
It is good that Kaufland makes such purchases from countries such as China possible (there were no other means to order that item anywhere else), and it's also great that they sent me emails for most... See more
3.6
Average
77K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 48 hours
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One of the best online experience
I dont buy often online, but Kaufland.de is most trusted online shop for me. Im very satisfied. Product i purchased are same as in pictures. My recommendation
September 18, 2025
Unprompted review
Very good options available in…
Very good options available in different cost range!
September 1, 2025
Unprompted review
Discrimination
It has been a month since I experienced a distressing incident of racial discrimination at your store, and I have yet to receive any response or apology from your management team. The situation was extremely humiliating, especially as I was with my son at the time. Since then, I’ve stopped visiting the store due to the panic attacks and anxiety the incident caused.
I’ve reached out multiple times to the customer support email provided, but unfortunately, I have not received any acknowledgment or follow-up. I understand that things may be busy, but given the seriousness of this matter, the lack of response is deeply concerning.
What’s more alarming is that this seems to be a pattern. The same individual at the store appears to regularly target Asian customers and unjustly label them as thieves or shoplifters. This kind of profiling is completely unacceptable.
I sincerely hope your team takes this matter seriously. Everyone deserves to be treated with respect and fairness, regardless of their background. If your store conducts bag checks, they should be done randomly and fairly — not selectively targeting immigrants or people of color.
Discrimination of any kind should have no place in our communities. I hope your organization will take the necessary steps to address this issue and ensure proper training is given to all staff to prevent similar incidents in the future.
I look forward to your response and a resolution to this matter.
August 7, 2025
Unprompted review
Reply from Kaufland.de
Dear Ms. Black,
Thank you for reaching out and for bringing this deeply concerning matter to our attention. We are truly sorry to hear about the distressing incident you experienced at our store, and we deeply regret the pain and anxiety it has caused you and your son. Please accept our heartfelt apologies for not addressing your concerns sooner — this delay is inexcusable, especially given the seriousness of the matter.
Discrimination and racial profiling have absolutely no place in our stores or in any aspect of our operations. We take your allegations very seriously and are committed to thoroughly investigating this situation. The behavior you described is completely unacceptable and does not align with our values of respect, fairness, and inclusivity.
We sincerely regret the impact this incident has had on your well-being and your trust in us as an organization. To ensure this matter is handled appropriately, we will immediately escalate it to our management and compliance teams for investigation. We will also review the actions of the individual involved and take the necessary corrective measures, including disciplinary action and additional training for our staff to prevent such incidents from occurring in the future.
Furthermore, we are deeply concerned by your statement that this behavior may be part of a broader pattern. We will conduct a thorough review to address any systemic issues and ensure that all customers, regardless of their background, are treated fairly and respectfully.
Once again, we are very sorry for the hurt and humiliation you have endured. We are committed to addressing this matter promptly and ensuring that such behavior is not tolerated in our stores. Thank you for bringing this to our attention and for giving us the opportunity to correct this unacceptable situation.
With our sincerest apologies,
The Kaufland Marketplace Team
Easy to fix and use. Good product.
It is as mentioned in the product description.
September 5, 2025
Unprompted review
lack of delivery
two hour online shopping only to realise while paying that there is lack of delivery to my country. why not write it in the first place????
terrible user experience
September 3, 2025
Unprompted review
Reply from Kaufland.de
Hello Radomir Wezyr,
Thank you for sharing your feedback with us. We are truly sorry to hear about your frustrating experience. Spending so much time shopping only to find out at the checkout that delivery is unavailable to your country is understandably disappointing, and we sincerely apologize for the inconvenience caused.
Your feedback is extremely valuable to us, and we will forward your comments to the responsible teams. Clearer information about delivery restrictions earlier in the process would indeed help prevent such situations, and we will work on improving this aspect of our platform.
If there's anything we can do to assist you further or make up for this experience, please don’t hesitate to let us know. We truly appreciate you bringing this to our attention.
Kind regards,
The Kaufland Marketplace Team
Bad return process
I ordered two things. One phone case and a protective glass. The glass arrived broken and the case did not fit, I accidentally ordered the wrong model. When I asked to return the case, the answer was that either I have to pay for sending it back, no support there, or the would refund me ~20% of the price. I found this really bad costumer service. When you offer something online, you need to have an easy way for returning the products.
Moreover, when I gave my review directly on their website, they didn't accept to publish it, because it didn't fit with their standards. They answered: "Please adjust your rating to this specification:
Only write about the product if you have received and tried it."
August 1, 2025
Unprompted review
Reply from Kaufland.de
Dear Maria,
Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your experience with your recent order and the challenges you encountered regarding the return process.
Unfortunately, as we do not have any specific details about your order or previous correspondence, we are unable to directly address or investigate your concerns here. However, we genuinely want to assist you in resolving this matter.
We kindly ask you to reach out to our customer service team directly so that we can take a closer look at your case and find a satisfactory solution for you. Our team is committed to providing support and ensuring that your concerns are addressed promptly.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.
Best regards,
Your Kaufland Marketplace Team
I waited for the order and I didnt book…
I waited for the order and I didnt book my flight to go back to work to London, i reseved the order today bit its was a wrong size. Im trying hard to contact them because i need to leave slovakia tomorrow, no answer no phone number working ot seems they dont care at all
August 12, 2025
Unprompted review
Reply from Kaufland.de
Hello Rami Russl,
Thank you for your feedback. We are truly sorry to hear about the difficulties you’ve experienced with your order and that we were unable to meet your expectations.
We understand how frustrating it must be to receive the wrong size, especially in such a time-sensitive situation. Please rest assured that our customer service team is already working on resolving the issue as quickly as possible for you.
We sincerely apologize for any inconvenience caused and want to assure you that your concern is being treated with the highest priority. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your patience.
Best regards,
Your Kaufland Marketplace Team
Be careful people
Be careful people, they are scammer. Not honest at all, please stay away from them.
Very bad experience...stay away
August 7, 2025
Unprompted review
Reply from Kaufland.de
Hello,
Thank you for reaching out and sharing your concerns. We sincerely regret to hear about your negative experience and understand how frustrating this situation must have been for you.
To investigate your case further and address the issue properly, we kindly ask you to provide us with your order number. This will allow us to look into the matter and work on a solution for you as quickly as possible.
We take your feedback seriously and are committed to improving our service. Please don’t hesitate to reach out if you have any additional questions or concerns.
Best regards,
Your Kaufland Marketplace Team
Great Service
Very good service with email contact and prompt Delivery. I will use them again
August 5, 2025
Unprompted review
I paid 234€ and never received the product
I ordered an SSD for 234€ over a month ago through Kaufland from the seller Tease Solutions. The delivery date was initially promised by July 2nd, but it kept being delayed. First to July 4th, then July 10th, and eventually they marked the item as “shipped” — but I never received a tracking number or any real proof of shipping.
I contacted both the seller and Kaufland multiple times, but the responses were either delayed or completely ignored. I’ve asked for a refund several times — still nothing.
It’s unacceptable how this case has been handled. I feel scammed and abandoned as a customer. Be extremely cautious before buying from this seller or trusting the platform’s support.
July 2, 2025
Unprompted review
Reply from Kaufland.de
Hello,
Thank you for reaching out and sharing your experience with us. We deeply regret the inconvenience and frustration you’ve faced with your order. Waiting so long without receiving clear updates or a resolution is absolutely unacceptable, and we sincerely apologize for this.
Please note that we have already provided you with the seller's contact details, as they are responsible for processing refunds and resolving delivery issues. However, we understand your frustration and are here to support you further. We will follow up with the seller on your behalf to ensure your case is prioritized.
If you have any additional details, such as an order number or further correspondence with the seller, please share them with us so we can assist you more effectively. Thank you for your patience, and we will do everything we can to resolve this matter as quickly as possible.
Best regards,
Your Kaufland Marketplace Team
super duper
August 1, 2025
Unprompted review
Missing parts when you buy online.
Missing parts when you buy online.
I do not recommend buy on-line because it's a great caos when they do not serve you properly independent of language or origin. I'm waiting that to be solved. But the issue and caos have been settled.
July 25, 2025
Unprompted review
Reply from Kaufland.de
Hello,
Thank you for your feedback. We truly regret that your experience with our service has not met your expectations. It’s very important to us that every customer feels supported, regardless of language or origin, and we sincerely apologize for any confusion or inconvenience caused.
We’re glad to hear that the issue seems to be on its way to resolution. However, if there’s anything still open or if you need further assistance, please don’t hesitate to let us know. We’re here to ensure that everything is fully resolved to your satisfaction.
Thank you for your patience and understanding.
Best regards,
Your Kaufland Marketplace Team
Kaufland.de was very supportive and…
Kaufland.de was very supportive and decisive when i was dealing with a seller who wanted to make me pay for repairing a defective product they sent.
Kaufland supported and talked to the seller on my behalf, making sure the seller abides by the rules of returns and refunds.
Overall experience is very positive, since the prices here are very competitive, and the customer service is good, the only concern is the delivery time, which is always strangely longer than usual, the shipping announcement notification comes 1 day after purchase, but the package starts moving after almost a week
July 15, 2025
Unprompted review
Kaufland is a horrendous marketplace…
Kaufland is a horrendous marketplace for any seller, your store will be turned off without you knowing why.
Calling support first results in many not being able to speak English even though you call the English number, after which you get someone who says they know what is going on, puts you on hold for 10 minutes, only to come back with 'I cannot see what is going on, we forwarded it to a 'special' department'. Said department is unreachable by phone or email.
We have been working with Kaufland for 4 years but over the last 6 months all services have massively deteriorated. All our stores have been offline for 3 weeks now without us knowing why and or how to go back online, having to disappoint many customers. Many phone calls and tickets have all gone unanswered. Leaving a review like this is our last resort.
June 2, 2025
Unprompted review
Reply from Kaufland.de
Hello,
Thank you for your honest feedback. We are truly sorry to hear about your dissatisfaction with our service and the difficulties you are currently experiencing. We completely understand how frustrating it must be to have your stores offline without clear answers, and we sincerely apologize for this situation.
We take your concerns very seriously and want to ensure that your issue is addressed as quickly as possible. Please reach out to our Kaufland Marketplace Support team with a detailed description of the problem along with your seller ID. Our team will do everything possible to find a solution and help get your stores back online.
We acknowledge that there have been challenges recently and are continuously working to improve our processes and customer service. Your feedback is invaluable in helping us identify areas where we can do better.
Thank you for taking the time to share your experience with us. If any further issues arise or you need additional assistance, please don’t hesitate to contact us again.
Best regards,
Your Kaufland Marketplace Team
Kaufland Marketplace - worst possible choice
If I could give 0, I would choose 0. The worst possible choice, never ever again!
What was supposed to be a nice purchase and give me an impulse for regular exercise turned out to be a torment, and customer support is a pure mockery.
I ordered a leg trainer, and most importantly, I took advantage of the offer to pick up old equipment of similar functionality, because the purchase of the new one was caused (surprise!) by the old one wearing out. Great, right? Unfortunately, it turned out to be just an empty promise. The delivery company, instead of picking up my old trainer, stated that they "only pick up equipment of their own brand." Not a word about this restriction was mentioned earlier!
What's more, the trainer did arrive, but to my surprise, the instruction manual is **EXCLUSIVELY in German!** For two weeks now, I've been asking, like talking to a brick wall, for the instructions to be sent, not even in Polish, but at least in English, even an electronic version. They are **completely ignoring it!** I'd like to remind them that **the availability of instructions in Polish or at least English is required by law** (EU directives and Polish consumer regulations). I will not attempt to assemble the equipment myself using a translator, as it has electronically controlled components and I'm afraid I'll damage it. And so, for two weeks now, the equipment has been sitting here waiting, and the old one is also waiting to be picked up, because no one can fulfill their offer and legal obligations.
The worst part, however, is that **Kaufland Marketplace washes its hands of the whole situation!** Trying to contact actual Kaufland customer service is almost impossible. I keep getting the same, unhelpful replies from the company that sells on this "platform." I feel like I'm talking to a wall. Kaufland, as the owner of the marketplace, takes **absolutely no responsibility for what happens there!**
The only "active" action from Kaufland was a message to the seller, asking them to read a "private message." And what happened after this "private message"? The company suddenly offered to pick up the item, but of course, the scheduled courier never arrived! And since this week, they've reverted to their old song – they don't pick up equipment of other brands. It was clearly a deliberate stalling tactic by Kaufland to let the 14-day return period expire (which doesn't even matter anyway because the goods are non-compliant with the contract)!
AVOID KAUFLAND MARKETPLACE AT ALL COSTS IF YOU RESPECT YOUR TIME AND MONEY!
July 7, 2025
Unprompted review
Kaufland Sisesti Bucharest is a store…
Kaufland Sisesti Bucharest is a store to avoid. A few weeks ago I asked a district employee to bring me a certain water and he told me that he couldn't because he had to arrange the goods on the shelf now. Also at this store I observed several times the pastry employees handling the products with their bare hands, without wearing gloves. I also reported this fact, but I kept seeing the same thing. Today an employee refused to scan my water boxes at the self-service kiosks because I have to go to the kiosks with the conveyor belt. There is no saleswoman there on 3 out of 4 visits. Store with rude workers. AVOID.
Kaufland Sisesti Bucuresti este un magazin ce trebuie evitat. Acum cateva saptamani am rugat un angajat de raion sa-mi aduca o anumita apa si mi-a spus ca nu poate pentru ca acum trebuie sa aranjeze marfa pe raft. Tot la acest magazin am abservat de mai multe ori angajatele de la patiserie manipuland produsele cu mana goala, fara sa poarte manusi. Am facut si sesizare pentru acest fapt, dar am vazut acelasi lucru in continuare. Azi o angajata a refuzat sa-mi scaneze boxurile de apa la casele de self service pentru ca trebuie sa merg la casele cu banda. Acolo nu este vanzatoare la 3 din 4 vizite. Magazin cu lucratori ageamii. EVITATI.
June 14, 2025
Unprompted review
Reply from Kaufland.de
Hello Arcadia Edificia,
Thank you for taking the time to share your detailed feedback regarding your experiences at our Kaufland Sisești store in Bucharest. We are truly sorry to hear about the repeated inconveniences and unpleasant interactions you have encountered.
It is unacceptable for our customers to feel disregarded or to observe unhygienic practices in our stores. Handling bakery products without gloves is a serious concern, and we will immediately address this issue with the store management to ensure proper hygiene protocols are strictly followed.
Additionally, we regret to hear about the lack of assistance from our employees, whether it was regarding the water you requested or the self-service kiosks. Our staff is trained to assist customers courteously and efficiently, and we apologize if this standard was not met. We will ensure that your feedback is communicated to the store team so that we can improve both our service and the availability of staff at checkout areas.
We deeply value your feedback and will take the necessary steps to improve the shopping experience at this location. We hope you will give us another chance to serve you better in the future. Should you encounter any further issues, please don’t hesitate to reach out to us directly.
Thank you once again for bringing this to our attention.
Best regards,
Your Kaufland Team
Dont buy anything online here
Dont buy anything online here. If you want to reklamate for your goods they do EVERYTHING! to not take the goods back, they run in circles, have never ever experienced so bad customer service ever!!!!
May 29, 2025
Unprompted review
Reply from Kaufland.de
Hello Flemming Ovesen,
Thank you for your review and your honest feedback. We are very sorry to hear that you had such a negative experience with our customer service. This is certainly not the level of service we aim to provide to our customers.
Please know that we take your concerns very seriously, and we strive to handle all complaints in accordance with the applicable guidelines. Our goal is always to resolve issues quickly, transparently, and fairly.
We would greatly appreciate it if you could contact us directly so we can review your case in detail and work towards a satisfactory solution for you. We want to ensure that you receive the support you deserve.
Thank you for giving us the opportunity to improve. We hope to regain your trust in the future.
Best regards,
Your Kaufland Marketplace Team
Customer service at Kaufland marketplace is terrible
Customer service at Kaufland is terrible. They never care for customers or what they went through with the purchased products from Kaufland, as long as you paid for it. All they see is black and white.
I purchased a luggage (German Design it said)) as I was leaving to Canada. When I opened I noticed a damage around the zipper, and inside zipper was fully damaged. I took pictures and sent to Kaufland. It took weeks for them to just send me an email, asking to return it for further investigation and maybe return my money back.
Lol, I was leaving (relocating) overseas, and have to find another one as you couldn't rely on that piece of trash, but instead of apologizing, I might be eligible for refund?!?! Is that even a service?
What about of wasting my time, stressing me out when I had so much packing to do, and finally purchasing another one at the last minute from somewhere else.
They never think about customer, only how to find a reason and make the customer a guilty one.
The great country with beautiful nature, culture and amazing people that I met for 3 years, great memories that I built on that country, have to be ruined by Kaufland poor customer service.
To management of Kaufland:
We are human beings with dignity, we didn't come for thousands of miles to cause trouble for you, so please show some respect to people, your customers... At the end, they pay your bills.
March 28, 2025
Unprompted review
Reply from Kaufland.de
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you faced with your purchase and the frustration it caused you, especially during such a busy and important time in your life.
We understand how stressful it must have been to deal with a damaged product while preparing for an international relocation. Please allow us to clarify that our intention is never to make our customers feel disregarded or guilty. We aim to provide solutions that are fair and transparent, ensuring that every concern is addressed appropriately.
In cases like this, we request the return of the item to properly investigate the issue and process a refund or replacement. We understand that this process might not have been ideal in your specific situation, and for that, we sincerely apologize. However, as a marketplace, we follow certain procedures to ensure fairness for all parties involved.
We deeply regret that this experience has left you with such a negative impression of our service. Please know that your feedback will be shared with our team to help us improve and better address such situations in the future.
Thank you again for sharing your concerns. We wish you the very best in your new chapter overseas and hope that, despite this experience, you remember the positive aspects of your time in Germany.
Kind regards,
Your Kaufland Marketplace Team
They were racist because I was Indian…
They were racist because I was Indian and the were coping ma accented
March 6, 2025
Unprompted review
Reply from Kaufland.de
Hello Lb Balil,
Thank you for reaching out to us and sharing your experience. We are truly sorry to hear about this situation and want to assure you that we take allegations of discrimination and racism extremely seriously.
Please know that Kaufland Marketplace is committed to providing a respectful and inclusive experience for all our customers, regardless of their background. Behavior like what you’ve described is absolutely unacceptable and does not align with our values.
We would like to investigate this matter further to ensure appropriate actions are taken. Could you please provide us with more details about the incident, such as where and when it occurred, and who was involved? This will help us address the issue thoroughly.
Thank you for bringing this to our attention. We are here to support you and ensure that your concerns are heard and addressed.
Kind regards,
Your Kaufland Marketplace Team
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