The item was delivered to a Paketshop nearby, as if there was no one home to receive it, but I am quite sure that there was at least one person in the house. Furthermore, the man at the Paketshop ha... See more
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Die Lieferung und die Kosten waren ausgezeichnet. Die Funktionalität des Ständers ist sehr gut. Der einzige Minuspunkt ist für die Anweisungen. Typische chinesische Anweisungen bedeutet, dass Si... See more
So far all that I ordered came within 4 days...but now my order for the sun protection foil for the car has taken more than a week...and even though it's supposed to be delivered today. I didn't get i... See more
It is good that Kaufland makes such purchases from countries such as China possible (there were no other means to order that item anywhere else), and it's also great that they sent me emails for most... See more
3.6
Average
77K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
kaufland is best ))
usually i just buy products in kaufland shops, its first time i ordered something online and it was very nice - quickly and without problems, sure will do it again when need something else
January 2, 2026
Unprompted review
Beware
It is via this site that I placed an order at the beginning of December - the company name via Kaufman is Ferotrade.
I still haven’t received my order and since i complained they keep sending me empty links with ‘proof’ of delivery. I have not seen a signature that I have asked for multiple times, as my husband and I were away the day the delivery allegedly took place. On top of that, their messages are really quite impolite and unprofessional. I’m out of pocket over €50 and very unhappy with the customer service. No solution is provided by Fetotrade or Kaufland through whom they sell.
December 8, 2025
Unprompted review
Reply from Kaufland.de
Hello,
Thank you for reaching out to us and sharing your experience. We are truly sorry to hear that you have not received your order and that the communication you have encountered so far has been unhelpful and unpleasant. This is absolutely not the standard of service we aim to provide, and we deeply regret the inconvenience this has caused you.
We will immediately escalate this issue to our team to investigate the matter further and contact Ferotrade regarding the alleged delivery. Specifically, we will request clear proof of delivery, including the signature you have asked for, to verify the status of your order. Your concerns about the professionalism of their communication will also be addressed.
Please rest assured that we will do everything in our power to resolve this situation as quickly as possible and ensure that you are either provided with your order or refunded the amount paid.
Thank you for bringing this to our attention and giving us the opportunity to assist you. We will update you as soon as we have more information. If you have any further questions or need additional support, please don’t hesitate to reach out to us.
Kind regards,
Your Kaufland Marketplace Team
This company is a scam
This company is a scam. No refund about a fake pillow copy with damages (illegal). It was a christmas present so i let you guess the réactions around me.
December 25, 2025
Unprompted review
Reply from Kaufland.de
Hello Remi,
Thank you for your message and for sharing your feedback. We are truly sorry to hear about the issues you’ve experienced with your order, especially given the circumstances.
We understand how frustrating it must be to receive a damaged item, particularly when it was intended as a Christmas present. Unfortunately, we don’t have enough details here to review your case directly, but we encourage you to reach out to our customer service team. They will be happy to assist you in resolving the matter and ensuring a satisfactory solution.
Thank you for bringing this to our attention. We are here to support you and hope to resolve this situation soon.
Best regards,
Your Kaufland Marketplace Team
My first order
Online ordering was easy and without problems. Delivery was relatively quick nevertheless product has arrived scratched due to very poor packaging.
December 13, 2025
Unprompted review
Customer service isn't helping at all…
Customer service isn't helping at all and takes forever to respond. The registration is over complicated and full of errors.
December 12, 2025
Unprompted review
Reply from Kaufland.de
Hello Florus van der Bles,
Thank you for reaching out and sharing your feedback. We’re very sorry to hear about your frustrating experience with our customer service and registration process. This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
We understand how important it is to receive timely and effective support, especially when dealing with technical issues or registration difficulties. Your feedback regarding the complexity and errors in the registration process will be forwarded to our team for review and improvement.
If you’re still experiencing issues, we would be happy to assist you directly to resolve them as quickly as possible. Please let us know if there’s anything specific we can help you with, and we’ll prioritize your request.
Thank you for bringing this to our attention, and we appreciate your patience. We hope to have the chance to make things right for you.
Best regards,
The Kaufland Marketplace Team
Paypal
Hi, I am trying to purchase a treadmill.
I want to pay by Paypal but I am not getting the option.
Please HELP
December 3, 2025
Unprompted review
It looks beautiful tho but it's not working
It doesn't take long to heat up and it has stopped working and the indicator light is on and off
November 30, 2025
Unprompted review
Reply from Kaufland.de
Hello Rit Alaahmed,
Thank you for your review and feedback. We are very sorry to hear that you are experiencing issues with the product.
Unfortunately, we do not have enough information based on your review to investigate the matter further. However, we would be happy to assist you. Please contact our customer service team directly so that we can look into your request in detail and find a solution for you.
Thank you for bringing this to our attention. We are here to help!
Best regards,
Your Kaufland Marketplace Team
All in order,slower delivery
All in order,only delivery was 2 day delayed as stated.
November 9, 2025
Unprompted review
The most important thing is product quality and service.
I ordered product and arrived approximately within 1 day. That's really good compared to other competitors.
November 15, 2025
Unprompted review
Work accident in Kaufland!
Everything you're suggesting here, I have already done. At this point, my employer has placed me on unpaid leave without my signature or even my knowledge, which has left me completely unprotected both financially and medically. And all of this has happened following a work accident at the largest supermarket chain in Europe, in the year 2025. In a Europe that claims to protect those of us who do our jobs in all fields.
So, customers should know that behind the price they pay for any product in Kaufland, there is another price—the one paid by people like me, honest workers, who, if they happen to get injured, are thrown away like garbage.
I believe that even if I had been working in Africa, I wouldn't have received the kind of treatment I’ve received from everyone in this distribution network—including Kaufland. You send me from one place to another, from one institution to another,but none of you actually do anything. It’s shameful!
November 7, 2025
Unprompted review
Reply from Kaufland.de
Dear Simion,
Thank you for taking the time to share your experience with us. First and foremost, we are deeply sorry to hear about your accident and the difficult situation you are currently facing. What you describe is deeply concerning, and we sincerely regret the distress and hardship this has caused you and your family.
Workplace safety and the well-being of all employees and partners are of utmost importance to us. It is unacceptable that you feel ignored and unsupported during such a challenging time, especially after an incident like this.
To address this matter, we strongly recommend the following steps:
- Contact the HR department or your direct supervisor immediately to ensure that your work accident report is being processed correctly.
- Verify that the required documentation, such as the accident report, medical certificates, and x-rays, has been properly submitted and registered.
- If you are not receiving the necessary support or responses, consider escalating your case to the higher management or legal department.
- In Germany, workplace accidents should be covered by the employer's accident insurance (Berufsgenossenschaft). You may wish to contact the relevant Berufsgenossenschaft directly to inquire about your rights and ensure that your case is being handled appropriately.
We understand how critical financial and emotional support is in situations like yours, especially with a young child to care for. Please rest assured that your feedback will be forwarded to the appropriate department so that your case can be reviewed and resolved as quickly as possible.
Once again, we sincerely apologize for the lack of support you have experienced so far. Please do not hesitate to reach out again if you need further assistance, and we hope you receive the care and resolution you deserve soon.
We wish you a smooth recovery and send our best regards to you and your family.
Kind regards,
The Kaufland Team
Everything
November 18, 2025
Unprompted review
I ordered 128GB RAM and waited for a…
I ordered 128GB RAM and waited for a week. After that, my order was cancelled and the price was raised. A big waste of my time, I’m very disappointed. Order number: MR9LPKQ
November 14, 2025
Unprompted review
Reply from Kaufland.de
Hello,
Thank you for reaching out to us and sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the cancellation of your order after waiting for a week, only to see the price raised afterward. We completely understand your disappointment, as this situation does not meet the level of service we aim to provide.
To investigate this matter further and address your concerns, we kindly ask you to provide us with the order number related to this purchase. Once we have this information, we will escalate the issue to the relevant department and contact the seller to clarify the situation.
Thank you for your understanding and patience. We’ll do our best to resolve this matter as quickly as possible. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Best regards,
Your Kaufland Marketplace Team
Wrong product
Made a purchase online and got a product that costs 20x more than what I ordered. I called right away to fix it. Sent photos, gave my phone number, scheduled pickup twice — and nobody showed up. Now I’m getting emails saying I’ll be charged for the difference?! Really? What kind of customer service is this?
Update_15.12.2025
The item was finally collected, after open this review here. I was told it would take another 10 days to process their own error. Those 10 days expired last week, and I am still waiting to receive the correct product.
June 20, 2025
Unprompted review
Reply from Kaufland.de
Dear Teramoto,
Thank you for reaching out to us and sharing your experience. We sincerely apologize for the inconvenience and frustration this situation has caused you.
It is absolutely unacceptable that your issue has not been resolved despite all your efforts to communicate with us and arrange for the return of the incorrect product. Please rest assured that we take your concerns very seriously and will do everything we can to resolve this matter promptly.
To assist you further, could you please provide us with the following details:
- Your order number
- Any reference number related to your previous communications
We will prioritize this issue and ensure that the product is picked up promptly, and you will not be charged for the price difference due to our error.
Once again, we apologize for the poor experience you’ve had so far and thank you for bringing this to our attention. Our goal is to make things right for you as quickly as possible.
Kind regards,
Your Kaufland Marketplace Team
Good products and delivered on time .
October 24, 2025
Unprompted review
Cistomer service
I called today several times on the telephone number 0800200302 in Croatia and no one did not answer. That is the number of their customer service. I put a bad review on the google review and google did not want to publish it so that no one knows that they dont answer the phone. Why google does that?
Replay to Kaufland: thank you for checking why no one does not answer the phone and please check with the google why did they refuse to publish negative comment on real situation. Afte all they could call the phone number by themselves. Negative comments are oportunity to improve and grow.
October 16, 2025
Unprompted review
Reply from Kaufland.de
Dear Customer,
Thank you for reaching out to us and for sharing your experience. We sincerely apologize that you were unable to reach our customer service team via the provided phone number. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you.
We will immediately look into the issue with the phone line to ensure that it is functioning properly and that our team is available to assist you. In the meantime, please feel free to contact us via email or through our website's contact form so we can assist you with your concerns as quickly as possible.
Regarding your review not being published on Google, unfortunately, we have no control over how reviews are moderated or handled by Google. They have their own guidelines and processes for publishing reviews.
We truly value your feedback and are committed to improving our service. If there’s anything specific we can assist you with, please let us know, and we’ll be happy to help.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Best regards,
Your Kaufland Marketplace Team
Very poor customer service…
The fridge freezer arrived undamaged and the delivery driver was very friendly. However, the communication from the delivery company was extremely poor with the result that we waited at home for a whole day on the day it was supposed to be delivered, but without delivery or communication. I messaged the company for an update and explanation, but received only a very short message with a new delivery date. It was then delivered a few days later, but hours earlier than was specified, which meant that we nearly missed the delivery and the driver had to leave the fridge-freezer (a very large and heavy item) outside our house as there was a que of angry neighbours building up behind him who could not use the road.
September 15, 2025
Unprompted review
Reply from Kaufland.de
Dear Martyn,
Thank you for sharing your experience with us. While we’re glad to hear that the fridge freezer arrived undamaged and that the delivery driver provided friendly service, we sincerely regret the communication issues you encountered during the delivery process.
We understand how frustrating it must have been to wait an entire day for a delivery that didn’t happen as scheduled and to then receive minimal updates from the delivery company. The lack of clear communication and the unexpected early delivery on the rescheduled date clearly caused unnecessary stress and inconvenience, especially given the size and weight of the item.
Please rest assured that we take such feedback seriously and will address this matter with the delivery company to ensure improvements in their communication and scheduling practices. Reliable updates and proper planning are crucial to providing a smooth delivery experience, and we’re sorry that this was not the case for you.
If there’s anything further we can do to assist or if you have additional concerns, please don’t hesitate to let us know. We truly appreciate your patience and understanding.
Kind regards,
The Kaufland Marketplace Team
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