The item was delivered to a Paketshop nearby, as if there was no one home to receive it, but I am quite sure that there was at least one person in the house. Furthermore, the man at the Paketshop ha... See more
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Die Lieferung und die Kosten waren ausgezeichnet. Die Funktionalität des Ständers ist sehr gut. Der einzige Minuspunkt ist für die Anweisungen. Typische chinesische Anweisungen bedeutet, dass Si... See more
So far all that I ordered came within 4 days...but now my order for the sun protection foil for the car has taken more than a week...and even though it's supposed to be delivered today. I didn't get i... See more
It is good that Kaufland makes such purchases from countries such as China possible (there were no other means to order that item anywhere else), and it's also great that they sent me emails for most... See more
3.6
Average
77K reviews
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Replied to 84% of negative reviews
Typically replies within 48 hours
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Perils of “Scan & Go” at Kaufland
This is my second review of the "scan & go" service at Kaufland.
Check out the first review with title "Perils of “Scan & Go” at Kaufland" posted on 22.04.2026.
Fact #1: This service has been just rolled out in my area and the management has installed people who are encouraging customers to use the the hand-held scanning device right before you enter the store.
Fact #2: I was talked into using this service twice. Once at store X and the second time at store Y.
Observation #1: The attendants never warn you precisely about the risk involved in case you make a mistake and fail to scan any item, i.e., the EUR 100 penalty and ban + legal action!
Observation #2: They don't tell you that there is no way for you to verify your collection for scanning errors (like the weighing procedure to detect discrepancy between expected weight and actual weight). The mistakes will be immediately seen as theft or attempted theft with no recourse of correction!
Observation #3: I have shopped at stores X and Y many many times in the past without any incidents. This is verifiable in the app. Still when the incident happened, the employees were extremely rude and accusatory. Remember, they made me take the bait of using their hand-held device so that they can extract exorbitant amount of penalty for minor errors -- no sense of proportionality of punishment at all!!!
Conclusion: For unsuspecting customers who assume that during this testing phase (when you are encouraged by an attendant to use the hand-held device), the attendants will help you to navigate the process and the resulting risk is shared -- NO!!!!
THEY HAVE TACITLY IMPOSED THE ENTIRE RISK ON YOU EVEN IN THIS TRIAL RUN!
Edit: A part of the response from the management is copied below.
"Nach einer umfassenden internen Prüfung des Sachverhalts müssen wir Ihnen mitteilen, dass unsererseits in diesem Fall kein Fehlverhalten vorliegt und das an Sie ausgesprochene Hausverbot Bestand hat."
Update:
- It is quite evident that the responses on this portal from the management is friendly and pragmatic but their customer service is quite bluntly adversarial.
- The house ban placed on me is somewhat redundant because after discovering their funny business practices, I would not shop there at all.
- The perils ill-designed automation will eventually become clear to people and they will simply migrate away from stores like this which seek to weaponize errors to cover the serious fact that the technology they are rolling out is incapable of distinguishing shoplifters from those who commit honest mistakes.
- The bottom line is this: Any technology promising to improve the experience but failing to offer you a way to do error-correction is not worth using. It is a de facto trap for unsuspecting users. The frenzy of ill-conceived automation using AI has set-in. We all need to be very cautious about their pros and cons.
April 21, 2026
Unprompted review
Reply from Kaufland.de
Thank you for your detailed feedback regarding our "Scan & Go" service. We take your concerns very seriously, as it is never our intention to create a distressing shopping experience.
The transition to new technologies should be supportive, and we regret that the communication and tone of our staff did not meet our standards. Please be assured that we are continuously reviewing our processes to ensure fair treatment for all customers.
For a formal review of your specific case, we kindly ask you to contact our customer service team directly through our official channels.
Several products were missing from my order no possibility of refund
I ordered from Bolt Food with home delivery. Several products were missing from my order and I requested a refund, tried several times but was simply told that a refund was not possible… This problem has happened several times now.
Products were missing are :
1 x BEVOLA SAPUN LICHID REZ
SENSITIVE 1 L
7,10 lei
1 x ONDA JUMBO PROSOP MONOROLA
90M 2STR
11,99 lei
1 × AQUAFRESH PASTA DINTI VELVET
WHITE 125ML
10,66 lei
1 x SCANDIA SIBIU GULAS DE VITA 400 G
24,99 lei
1 x KLC EDAM FELII 45% 150G
7,25 lei
1 x MILKA CHOC AND CHOC
PRAJITURA 150G
11,49 lei
2 x CASTRAVETE FABIO BUC
6,98 lei
1 x OLYMPUS LAPTE DE CONSUM
1.7% GR. 1L
9,79 lei
1 x Z ACTIMEL MULTIFRUCT 1.5%
8X100G
21,85 lei
2 x SCANDIA CIORBA DE PUI CU
LEGUME 400G
35,98 lei
2 x CASTRAVETE FABIO BUC
6,98 lei
1 x KLC GUACAMOLE USOR PICANT
8,49 lei
what I was told :
« Sorry to hear you didn’t receive a complete, but in this case we can’t offer you compensation. Your experience matters and I recommend that you rate the store on your app and you may leave a comment about what went wrong with the order. You have 30 hours after delivery to share your feedback, which can help improve orders for yourself and others. »
« I'm sorry but I'm unable to issue a refund in this case, please rate the restaurant. Thank you for your understanding. »
« I understand how frustrating it is to not receive a complete order but I'm unable to issue a refund. I recommend you to rate the restaurant on the website, as they have full control over preparation and packaging of the order. »
every time I restarted the problem…
April 20, 2026
Unprompted review
Reply from Kaufland.de
Thank you for sharing your feedback, Lucille. We are sincerely sorry to hear about the missing items in your recent orders and the frustration caused by the refund process.
Please note that for orders placed via delivery platforms, the handling and fulfillment are often managed through their specific systems. However, we take your experience seriously. We recommend contacting our official customer service department through the Kaufland website to report this recurring issue. We want to ensure this is investigated properly to improve our service.
The theragun mini does the job for…
The theragun mini does the job for quick muscle relief but it runs louder than expected for its size. Battery life is decent. Delivery was delayed by 5 days with minimal updates
April 1, 2026
Unprompted review
Wrong size
The product was sent in the wrong size!!! Instead of 62, I got size 58!!!
March 9, 2026
Unprompted review
Reply from Kaufland.de
Thank you for your feedback. We sincerely apologize for the shipping error and the inconvenience caused by receiving the wrong size. We strive for accuracy and regret that this was not met in your case. Please contact our customer service team through your customer account to initiate a return or exchange so we can resolve this as quickly as possible.
Easy to carry and the quality is also…
Easy to carry and the quality is also good 👍
March 3, 2026
Unprompted review
Avoid at all cost
Used once but never again. This was my worst online shopping experience.
Kaufland is just a broker and not the seller. Customer service is useless. Please DO not buy from here!
January 30, 2026
Unprompted review
Fake products in offering and no action to remove them
They are using their mall brand to provide online market like Amazon. However, their partners are selling fake products. After providing evidences and letter from manufacturer confirming that the product I have purchase is fake,
1. they closed the case after 4 business day without any word
2. they are still having the product in their shop offering
3. they obviously will not return you any money, there is no option to claim it, I am claiming it through VISA
February 11, 2026
Unprompted review
Weekly deals and specials are easy to…
Weekly deals and specials are easy to find, and pricing is transparent
February 10, 2026
Unprompted review
when I got a menu i asked for french fries and they didn t gave it
when I got a menu i asked for french fries and they didn t give it but when i went back they said i ate them and sweared at me never go there
February 6, 2026
Unprompted review
Reply from Kaufland.de
Thank you for your feedback. However, it appears there has been a misunderstanding regarding the platform. Kaufland Marketplace is an online retail site, not a restaurant or food service location.
It seems your review is intended for a local eatery rather than our online shipping service. We recommend checking the name and location of the business you visited to post your review on the correct page. If you have any questions regarding an online order, please feel free to contact our customer service via your customer account.
Kaufland marketplace
Kaufland marketplace
Complete JOKE you pay item does not arrive and Kaufland marketplace do nothing about it.
Very SIMPLE DO NOT USE Kaufland marketplace
Ticket-Ref: 11-MDPD8YHY9Q4
I will take legal action
February 3, 2026
Unprompted review
Reply from Kaufland.de
Thank you for your feedback. We sincerely apologize for the issues with your order. We take such matters seriously and want to assist you. Please contact our customer service team through the help section in the app so we can investigate the status of your delivery and support you further.
Be careful for using Kaufland online
Be careful for using Kaufland online. I ordered an item but I decided I don't want it so it didn't accept the package from the postman. The vendor sent it for the second to me. We expected an other package so we took the package from the postman without knowing it was the same package we rejected the first time. Kaufland wants to pay now the retuen costs of the package. This is unacceptable.
February 1, 2026
Unprompted review
Reply from Kaufland.de
Hello,
Thank you for sharing your experience. We understand your frustration regarding the return shipping costs, especially since you had already attempted to refuse the initial delivery.
To provide clarity on why these costs are currently being requested, we would like to explain the standard process on our marketplace:
Why return costs may apply
External Vendors: Since Kaufland.de is a marketplace, many items are sold and shipped by independent third-party vendors. These vendors set their own return policies within legal guidelines.
Right of Withdrawal: When a package is accepted—even if by mistake or because it was expected to be a different order—a formal return process (withdrawal) is initiated. According to many vendors' Terms and Conditions, the buyer is responsible for the return shipping costs if the item is being returned simply because it is no longer wanted (and not due to a defect).
Second Delivery: When a package is refused, it is often automatically re-processed. If the vendor was not explicitly informed of your intent to cancel the contract, they may have attempted a second delivery to ensure you received your order.
How to proceed
We want to help find a fair solution for you. To investigate this further with the vendor, we need a few details:
Your Order Number.
The Name of the Vendor.
Confirmation of whether you contacted the vendor directly to cancel the order before or after the first delivery attempt.
Once we have this information, we can check if the vendor followed the correct communication protocol and see if we can mediate to waive the return fees as a gesture of goodwill.
Best regards, Your Kaufland Customer Support
The TV controller was OK but not the delivery!
I ordered a remote controller which was OK with decent price. Delivery was not good because it took more than a week and it was not delivered to our apt, instead we had to walk for 10 min to pick it up from DHL office.
January 23, 2026
Unprompted review
Order never delivered
August 15, 2025
Unprompted review
Reply from Kaufland.de
Hello Vadim VS,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the non-delivery of your order. We understand how frustrating it can be to wait for a package that never arrives.
As the matter is already under investigation, please rest assured that we are doing everything possible to resolve this issue promptly. We will contact the seller and the courier service to determine what went wrong and ensure that your order is either delivered as soon as possible or that you receive a full refund if necessary.
If you have any further information about your order, such as the order number or other details, please share them with us so we can expedite the resolution of your case.
Thank you for your understanding and patience. We will keep you updated on the progress of your case, and we are here to assist you if you have any other questions or concerns.
Best regards,
Your Kaufland Marketplace Team
Good experience with Kaufland orders
Good experience with Kaufland orders. I have ordered several times from Kaufland and never had any problems with the orders. Always arrived when they were supposed to arrive and accurate.
November 4, 2025
Unprompted review
Pratique commerciale illégale
I have ordered 6 SSD drives for a total of 2382€ on the 7th of January on the Kaufland market place. Then nothing until the order is cancelled one week later on the 13th claiming that the disks are no more available. But when I click the link to the product on my order email, the drives are still available but are now priced at €468.51 per unit, instead of €397.06 at the time of my order. Obviously my order was canceled so that I have to pay a higher price, which is totally illegal. Interactions with the vendor on the platform were useless and inconsistent, obviously coming from a chatbot (the chatbot finally proposed to me to buy the disks at the new price!). I was not able to talk to a real person and Kaufland just ignored the problem saying that it is the responsibility of the vendor. Cancelling a sale to increase the price is illegal.
J'ai commandé 6 disques SSD chez un vendeur de la plateforme Kaufland pour un total de plus de 2000€. Une semaine plus tard, j'ai reçu un message m'indiquant que ma commande était annulée car les disques n'étaient plus disponibles. En vérifiant, je me suis rendu compte qu'ils étaient toujours disponibles mais qu'ils étaient passés de 397€ à 468€ l'unité! C'est bien sûr une pratique commerciale illégale. J'ai protesté, Kaufland s'est débarrassé du problème dans la seconde et m'a renvoyé vers le vendeur de la plateforme qui m'a simplement proposé, après un dialogue avec un chatbot totalement hallucinant, de les acheter au nouveau prix!
January 13, 2026
Unprompted review
Reply from Kaufland.de
Bonjour Philippe,
Merci de nous avoir contactés et de nous avoir expliqué cette situation. Nous comprenons parfaitement votre frustration et votre mécontentement face à cette expérience, et nous tenons à vous présenter nos excuses pour les désagréments rencontrés.
Il est effectivement inacceptable qu’une commande soit annulée alors que les produits sont toujours disponibles à un prix supérieur. Nous comprenons votre sentiment d’injustice et souhaitons vous assurer que nous prenons ce type de problème très au sérieux.
Sur le Kaufland Marketplace, les vendeurs sont responsables de la gestion de leurs produits, y compris les prix et les disponibilités. Cependant, nous veillons à ce que les pratiques commerciales respectent les réglementations en vigueur et soient transparentes pour nos clients. Nous ouvrons immédiatement une enquête concernant cette annulation de commande et l’évolution des prix de ces disques SSD.
Nous allons également contacter le vendeur pour obtenir des explications claires. Si nécessaire, nous prendrons toutes les mesures appropriées pour garantir que vos droits en tant que consommateur soient respectés.
Encore une fois, nous sommes désolés pour cette expérience et pour le manque d’assistance que vous avez ressenti lors de vos échanges avec le vendeur. Nous vous tiendrons informé des avancées concernant votre demande.
Si vous avez d'autres questions ou informations à nous transmettre, n’hésitez pas à nous recontacter. Nous sommes là pour vous aider.
Cordialement,
L’équipe Kaufland Marketplace
They sold me 3 pairs of fake sneakers
They sold me 3 pairs of fake sneakers, order numbers:
MY36DYQ, M1C78YQ, MT778YQ
Kaufland is connected to well known website Everyize, so i thought they sell originals, but i got 3 pairs of fake sneakers LMAO
January 15, 2026
Unprompted review
Reply from Kaufland.de
Hallo Nikola Antonijevic,
vielen Dank für Ihr Feedback und dass Sie uns Ihre Erfahrung mitteilen. Es tut uns sehr leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden sind und Grund zur Beanstandung sehen.
Auf unserem Kaufland-Marktplatz bieten viele verschiedene Händler ihre Produkte an. Dabei legen wir großen Wert darauf, dass unsere Händler nur authentische und hochwertige Ware anbieten. Sollte es dennoch einmal Zweifel an der Echtheit eines Produkts geben, empfehlen wir Ihnen, sich direkt mit unserem Kundenservice in Verbindung zu setzen. Wir unterstützen Sie gerne dabei, den Fall zu klären.
Bitte senden Sie uns hierzu eine Nachricht mit den genannten Bestellnummern und weiteren Details, damit wir den Sachverhalt umgehend prüfen können.
Vielen Dank, dass Sie sich mit Ihrem Anliegen an uns wenden, und wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Wir sind gerne für Sie da und helfen Ihnen weiter.
Mit freundlichen Grüßen
Ihr Kaufland-Marktplatz-Team
As a seller
As a seller, I never received any payment. I reported this issue , but they didn't care. When I tried to cancel my account, I had to submit the request three times before it was processed.
Despite this, Kaufland Marketplace continued to bill me until the third request, and then threatened legal action if I didn’t pay the full amount they claimed was owed.
If you’re considering selling on this platform, I strongly recommend looking elsewhere. Most of my products were not in their catalogue, and the process of creating new listings is unnecessarily complicated and time-consuming.
On top of that, they charge both a flat monthly fee and a commission, which is highly unusual and difficult to justify—especially given the poor seller support.
Overall, this is a very poor platform. Based on my experience, you may struggle to list products properly, receive meaningful support, or even get paid at all.
November 11, 2025
Unprompted review
I was satisfied by the product but…
I was satisfied by the product but delivery time was much longer than I have expected
January 5, 2026
Unprompted review
Not delivered yet
Ordered products online that were supposed to be delivered between December 26th and 31st.
Was only shipped January 2nd and I still haven't received it on January 7th.
January 7, 2026
Unprompted review
Reply from Kaufland.de
Hello Sylvain,
Thank you for your message. We sincerely apologize for the delay in the delivery of your order, and we understand how frustrating this situation must be for you.
Since the shipment of your order is handled by the seller, we kindly ask you to directly contact the seller to inquire about the current status of your delivery. The seller will be able to provide more detailed information regarding tracking and a potential resolution.
If you need assistance in contacting the seller or have any further questions, please don’t hesitate to reach out to us. We are here to help you at any time.
Thank you for your understanding.
Best regards,
The Kaufland Marketplace Team
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