Kawaiies Reviews 

Fast replies and free discounts by just SUBSCRIBING, they are helping as good as they can. That is how costumer support should work.

Absolutely terrible customer service.
Take ages In getting back to us. Blame the dispatch team for errors , blame Covid list goes on.
Do not buy from this company

EDIT: My order number is literally KWS46377 from July 2nd. You guys could’ve also said what you said right now instead of deleting my comment and acting like I didn’t exist or support your business. Maybe then I wouldn’t have given a bad review? Ciao.

This company shipped my order out fast which was great, HOWEVER, I noticed the same product was being sold on another website for way cheaper.
The bag has two versions. I got one version from Kawaiies for $76 CAD as a “discount”. The other website sold both versions for $11.99 CAD. I bought the 2nd version off of that other website and received it today. Both bags are the same quality, so I am not sure why Kawaiies sells their items for so much?
I went to comment about my encounter and said I felt robbed. They did not reply to me with an apology, an explanation, or a “thank-you” for shopping with them. They simply deleted my comment. If you run a company/business, I don’t think you should encourage your customers to stop buying from you, because I won’t be buying from here again. I’m a teenage university student who’s working minimum wage. I just wanted plushies to make myself happy because of my current mental health issues. I also saw that you guys messed with someone’s order who wanted to buy a gift for their daughter who has cancer… The fact that you guys make your items expensive when the quality is cheap isn’t good. These are hard times and you should have some shame at least.

I purchased several pieces from Kawaiies, and when an item I wanted was no longer available a member of the team reached out to ask me if I wanted a different item from that range, or another item altogether - they responded so quickly and have been so kind and responsive. This is my first time purchasing from the store, and I will absolutely be coming back - customer service is wonderful!

They have really great customer service and were super nice, I was never worried about being scammed and when it came, I was not dissappotied at all, the plushies are great quality and super soft and would buy again

Service was extremely helpful and friendly

I was buying long cat plushies after searching them for a long time for my girlfriend as a gift and i dont regret anything, there were issues with the recipient on the package but it was resolved in great haste

I can not recommend it enough, and will be planning on buying more plushies

I got a comforter set and it's super cute. It also came with a little extra gift! After I got my package I emailed them with a question and they replied quickly and were really helpful. To summarize I had a great experience and want to order again!

The website is easy to use and they send such sweet emails and thank you's for purchases :)

Took forever to get here, which was understandable, but then was supposed to be one of each item in the order, and instead was two of the same item. I got the package literally 1 day before I was set to move.

They had a lot of good stuff but I ordered one larger plushies that couldnt quite fit in the mailbox so usps dropped it off at the door, only he didnt ring the doorbell on this rather insanely windy day so bro flew away and when I emailed they seemed to care and want to get it sorted out but then they stopped emailing back, so rather disappointing outcome.

Ho comprato molte costruzioni e sono tutte bellissime e di ottima qualità. I prezzi sono onesti. Mi sto costruendo una piccola città e sono molto soddisfatta.

I have bought many constructions and they are all beautiful and of excellent quality. Prices are fair. I am building a small town and I am very satisfied.

The customer service is absolutely amazing!
I ordered a plushy and it’s sooo soft and a bedding set and it’s great quality
Would 100% recommend this shop!

the plushies are amazing and so very soft and the customer service is amazing as well

I have ordered multiple things from Kawaiies and have loved everything! I first ordered a phone case which I’ve been using for almost a year. It’s still great quality and is so pretty! I also ordered a bedding set and rug, both of which are lovely. The bedding set is such high quality and SO soft. It’s my favourite bedding. I would really recommend Kawaiies, their products are so cute and their customer service is great

great products for great prices. i love this shop so much

Have ordered quite a few items from Kawaiies,always been very happy with their service and tracking system.
No doubt I will order more in the future.

Wow, you all have provided some of the best customer service I’ve ever received! I ordered two building sets and had multiple issues with the delivery, but they consistently worked with me until I finally received my package! I love the sets :)

The micro Lego was fantastic. The instructions were easy to follow. Finished product looks like website images. Would purchase similar packs again.

My daughter is absolutely besotted with her seal - and her friends are posting about it with great envy!

Was late for her birthday, as delivery did take six weeks - but she is so in love with it, all is forgiven.