Kawaiies Reviews 

Absolutely amazing, customer service, detail, and a few things in my order were messed up, they sent me a replacement and are still fixing the things, I appreciate everything they have done!!

The customer support was very fast and helpful. I would buy again from this store in the future. It was a nice experience.

Fantastic Range of Items, Great Staff and Friendly.
Love to Shop these Amazing products and Take some Home if not All🥰🥰🥰🥰

I accidentally ordered the wrong type of plush and sent an email to Kawaiies, very quickly I received a respond from Charlie. Charlie was so kind, friendly and helpful and made sure I would receive the plush I originally wanted. I was astonished with the great customer service I received and would definitely recommend this company not only for the amazing staff but for the gorgeous items they sell. I will definitely be ordering from Kawaiies again. :)

I got a bedding set from this business and it's so cute!! Unfortunately, I mistook the duvet for a bedsheet and emailed them about it. They were quick to reply and they were very patient with me, helped me understand what I ordered, and they were very helpful overall ❤️

Extremely fast delivery and good customer service. I remembered that after they sent me a confirmation email, I noticed that there is a typo in the postcode. So I emailed them and they respond quickly and send me another confirmation email with the correct postcode. And shipping is extremely quick as i expected them to took a month but in less than 2 weeks, they arrived smoothly. I bought a nightlight and a bedding set and the bedding set feels so soft and comfortable. The nightlight is extremely cute and came in many different colour lights. And this website is able to give me good discounts by providing my email and these discounts save a lot of money.

But the only issue is they didn’t ship to a lot of countries. For me since it doesn’t ship to my home, I had to ship it to the neighbouring country and my family are able to deliver to me. But this doesn’t stop me from buying things from there and would also recommend this online shop to my friends and family. And hopefully they are able to deliver to more countries in the near future.

Great experience and great product, extremely friendly people.

Amazing service and fast replies to questions and queries

Edit: Following your reply below—this is exceptionally disingenuous. The item was marked as delivered and a blurred photo of a hand near a door with no door number on was given as “proof”. My bank is now involved and, as you know, also legal action has been taken against you. It is a shame, but you gave me no option.

The item that I ordered didn’t arrive but was marked as arrived. The photo “proof” is of a very blurry hand with an unidentifiable parcel near my mailbox. I contacted the company straight away, and was told basically hard luck, we are using that as proof. They have then refused to respond to other emails. I don’t really see why they feel that they can absolve themselves of any responsibility just because they use a third-party UK carrier.

The site is easy, the customer service is amazing! They reply in really no time and are very kind and supportive.

Cute products! Just as described. Shipping was slow but I’m sure it wasn’t this companies fault since they shipped the items right away.

Great products and customer service.
Super friendly and helpful staff I would 1000% purchase from here again

I didnt receive my order yet but i did two days ago so i am still waiting. The compagny responds really quickly and they are really polite and they help a lot to find solutions! I recommand this site and just cant wait to receive the order

I would never buy anything from this company
No customer service phone
Return 3% for restating
Expensive shipping back to China
Package sent to me from New York
Not worse to buy from them

The customer service was very helpful when i had some problems with recieving the packaging!

Recently bought a bed set from these guys and had a small issue with some of the pieces, but they were immediately responsive when I emailed about it, and were quick to offer a replacement. Awesome customer service, and aside from the small fault, the product itself was awesome.

I ordered a stuffed Kiwi, it's super soft and looks JUST like I expected! It's super soft and my cat loves snuggling with it ;~; great quality on the stitching and the fabric!

TLDR: I have a total of four items from them. All are of great quality. Shipping can take some time, it takes around a total of 2 weeks to arrive in my country (in Europe) after it was shipped then 1 week in transit in the county. I have had contact with customer service, they were quick to respond and extremely helpful.

Website:
The website is good. It annoys me that you cannot "open a link in the tab" while looking at products and that there is no wish list, but I can go through that. Ordering a product is pretty easy as well, no issues with placing an order or anything like that.

Shipping:
1st: The first time I placed an order with this company was back in October 2021. It took a total of three weeks for the items to arrive. They all came in different packing as it says on the website that they will.
2nd: The second time I placed an order was at the end of May this year. The parcel arrived at customs within three weeks as last time, but this time it was sent back due to an "unknown addressee" even though I used the same shipping information as my last order. This error was the carrier's fault and not the company's. I emailed Kawaiies on a Friday, and they got back to me on a Tuesday. They were quick to answer after that, only taking a couple of hours each time. They resolved the issue quickly, and my order was sent again in a couple of days. The parrel arrived in my country within two weeks, and I got my plushie a week after that.

Quality:
Plushie: I have a total of three plushies from them that I own. All of them are of excellent quality. Perfect amount of stuffing in them, and there is also a zipper so you can open up and take stuffing in or out if you want to. They are very soft and huggable as well.
Hoddie: I have one hoddie from them as well. Again very well made and is still very soft after several washes. It is true to size, but if you want to size up for an oversized look, I would recommend you to do so.

Would I recommend and order again?
Simply yes. After my first order back in October of last year. I recommend this company to a friend of mine. She placed an order on back Friday in November, but she had a little delay due to back Friday and Christmas. She then contacted customer service and said that they were very helpful. She got her package early in January.
I have obviously ordered again, and will likely do so again if I am looking for a new plushie.

There are cheaper websites around, there will always be something cheaper for everything. However, I like the safety that I get with this company that I will get my item and it will be of good quality, and if there is an issue the customer service will help you resolve it. The price tag is not cheap at all, but you get what you pay for and it will be of good quality. I cannot stress enough how much I love these plushies.

Great customer service and the product arrived in perfect condition.

TLDR: I've only ordered a plush ferret so I can't speak to the quality of their other merch. As for plushes though, they're not peddling trash but keep an eye out for sales/coupons cause the quality doesn't warrant the price. Also, expect to put in a little TLC work when they arrive and be sure to check for embroidered plastic bits and give them a wash before giving to children. Great customer service in case of returns.

Full Review:

Purchased the standing furry ferret plush (brown version) and finally received it today.

The initial wait time was fine for an item coming from overseas but it was lost in transit the first time, due entirely to the incompetence of the USPS. However, much to their credit, kawaiies did work with me and I did receive a replacement. Also, the replacement process was a breeze - the staff was equal parts understanding & helpful and I was given regular updates as things progressed.

As for the actual plush, it's cute and I've definitely seen worse, but I was expecting much more for the price.

Quick version: the materials are obviously on the cheaper side and the production quality leaves much to be desired.

Long version: The materials aren't horrible but are obviously on the cheaper side, good enough to look great in a photo but a little sad when you actually have the thing in hand. There's also this little patch of fur under the chin that I think is supposed to look fluffier but is a material I've seen on dirt cheap crane game plushes - it just looks tacky and out of place. As for the production faults: there are several places where the stitching pins down the fur which just looks objectively bad and also makes the seams super visible. The cut of the fur is just choppy in certain areas. I also found several tiny pieces of plastic remaining from (I assume) the embroidery process and my hands felt grimy after reshaping the plush. Overall, nothing is really a deal breaker here, and most of it is pretty easily fixed with a little TLC but kinda just feels like there's little to no QA pass during production.

I also have some issues with the shipping. When I placed my order, shipping was twice the price as other small, independent overseas companies that I've ordered much bigger and heavier items from recently and there was no insurable shipping option. I also feel that plushes that aren't super simple and basic like squishmallows need to be packaged and shipped better to preserve their shape.