KC Autos Accident Repair Centres Ltd Reviews 2,555

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who provide outstanding communication throughout the repair process. Many people noted the high quality of the repairs, often stating their cars looked brand new or even better than before, and appreciated the thorough cleaning and valeting. The efficiency and ease of the entire process, from collection to delivery, were frequently mentioned as significant positives. However, some customers also noted issues with the product, specifically regarding the quality of repairs and new damage after the service. A few people reported problems such as missing screws, new scratches, or components not being properly secured. There were also instances where customers felt they were not kept adequately informed about repair works or encountered issues with their car's battery after the service.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting excellent repairs and efficient... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent repair work, stating... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the great communication,... See more

Product

Customers consistently note ambiguous experiences with product. While many reviewers praised the repairs,... See more

Based on these reviews

Rated 5 out of 5 stars

Someone drove into the back of my car about a month ago and Kc autos was the garage that the insurance company had chosen.great communication from the start.They arranged to collect my car from work a... See more

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Rated 5 out of 5 stars

Absolutely would recommend KC autos, they kept in regular contact for up dates, very helpful and friendly staff. Did an excellent job on my vehicle. The service was 💯 would definitely use them again!... See more

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Rated 5 out of 5 stars

First class service from KC autos Knowsley. Car returned in perfect condition but the best thing was the customer service. Nothing was too much and the guy who answers the queries is 10/10. I had a co... See more

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Rated 5 out of 5 stars

Simon was brilliant and kept me informed all the way through. They arranged to collect my car from work and just made the whole process so easy from the start. Long wait for parts at the moment but... See more

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Rated 5 out of 5 stars

Had a rough start to the year, my Skoda fabia Monte Carlo got hit twice within the space of two weeks! And I was really stressing about how the damages would get fixed, but KC autos really helped me o... See more

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Rated 5 out of 5 stars

Our experience using KC Autos was more than good. From the early pick up of our damaged vehicle to the delivery of the repaired return it all went as per the agreed plan. All staff were courteous a... See more

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Rated 5 out of 5 stars

I'd reccommend this company for any car repairs. They picked up our car from the car rental company and they returned it there when complete. They did a lovely job and couldnt find fault with it, it a... See more

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Rated 5 out of 5 stars

Brilliant experience from start to finish, they went the extra mile and did a few little bits around the damage as well. Collected my van from the hire company and allowed me to leave the hire van at... See more

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Rated 5 out of 5 stars

MY CAR WAS COLLECTED FROM HOME AND RETURNED REPAIRED TO A HIGH STANDED.ALSO FULLY VALETED .THE STAFF ARE CUSTOMER FRIENDLY AND HELPFULL.WILL DEFINITELY RECOMMEND K C AUTOS STOCKPORT. MRS A SMITH.... See more

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Rated 5 out of 5 stars

The communication was really good between us and kept us informed of the changes that seemed alittle out of their hands while waiting for parts. As soon as the work on our car had been completed we ha... See more

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Rated 5 out of 5 stars

My vehicle was collected from my home address and was with KC Autos for a little over 2 weeks. Communication was clear and concise through the process. Given the extent of the damage I consider this a... See more

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Rated 5 out of 5 stars

Great communication, kept me updated on the repairs to my car. Made the process very easy. Picked up my car when another driver reversed into my car & dropped my car off at my house when repairs compl... See more

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Rated 5 out of 5 stars

Even though the repair took nearly 3 weeks because it was waiting for parts to arrive the repair was first class the car was spotless even cleaner than when I bought it. A massive thanks to all inv... See more

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Rated 5 out of 5 stars

I was unfortunately involved in a no fault crash, I was kept up to date throughout and the body repairs were of an excellent standard. Would recommend KC Autos to anyone else in such circumstances.

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Rated 5 out of 5 stars

Excellent, Fast, Easy to use car repair service. I left my car at the hire car company and collected my car when I returned the hire car. The car repair was completed very quickly and I was kept infor... See more

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Rated 5 out of 5 stars

My car went in for a bumper replacement after an accident. KC Auto, contacted me once they’d seen the pictures, reassured me my car could be fixed and once they did this, I was a lot happier w... See more

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Rated 5 out of 5 stars

From start to finish of my repair it was made easy. I was kept upto date regularly via the app, telephone calls and texts. The staff were professional, friendly and very helpful. The repair to my car... See more

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Rated 5 out of 5 stars

KC Autos Carried out an excellent repair on my Land Rove They efficiently arranged for my car to be collected and delivered back to me. In this day and age I found their communication about the wh... See more

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Rated 5 out of 5 stars

Excellent.Recently took my car in due to an accident and needed some repair. Excellent customer service. My vehicle was fixed in a timely manor with numerous updates on the progress of repair. Even... See more

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Rated 5 out of 5 stars

From having the accident, it was quickly sorted by the insurance company for KC Autos Accident Repair Centers Ltd who contact me and to arrange a pickup of the damaged car. I was kept informed by logg... See more

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Rated 5 out of 5 stars

My omoda E5 was in an accident three months ago , Jodie at Kc autos kept me full up to date as parts were an issue . Car was valeted and immaculate as it should be . Paint was better than the origi... See more

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Rated 5 out of 5 stars

Kc autos repaired my 12 year old mk7 golf gti Exellent job done kept me informed of the progress 👍 when the car was returned to me it was like a new car again thanks kc autos.

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Rated 5 out of 5 stars

Great job from start to finish car was like it was straight out of the showroom friendly staff kept informed as work progressed very happy to recommend Kc autos

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Rated 5 out of 5 stars

The whole experience from start to finish wad simple and flawless. I left my vehicle with a hire company and collected a courtesy car. KC Autos collected the car. They informed me when the repairs wou... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Great communication, kept me fully informed at every stage of the repair. My car come back looking like it was brand new.

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Rated 5 out of 5 stars

An excellent service provider for car repairs. When I went to pick my car up, it looked like it had just come off a production line, the repair and the valeting was outstanding. Well done to all conc... See more

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Rated 5 out of 5 stars

From the moment I took my car to the garage and reception explaining the process, getting a replacement car and the return of my car the pain and strain was taken away. Would highly recommend. Thank... See more

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Rated 5 out of 5 stars

From first contact to completion. I was kept informed by the receptionist every step of the way. She was very polite and friendly. They organised a hire car for me which made the process smooth.I w... See more

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Rated 5 out of 5 stars

I was kept up to date with the progress of the repairs to my car, which I knew would be a lengthy process as the parts were difficult to acquire because it is a new car. Simon got in touch by text and... See more

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Rated 5 out of 5 stars

Really lovely staff and very helpful and understanding with my matter, they even extended my courtesy car while I was trying to sort an issue out with my insurers. Would highly recommend

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Rated 5 out of 5 stars

Excellent service. Kept informed throughout process ( hit by other car in a carpark). Big thanks to Paul in Transport for all his help. 5* service

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Rated 1 out of 5 stars

Worse experience ever. Been rear ended and had to insist that the insurance sent an engineer to inspect my car, as this garage saying it was cosmetic damage only. Rear crash bar was bent and missed th... See more

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Rated 5 out of 5 stars

From the moment KC Autos received my car to its return their communication and professionalism was outstanding . My car was returned looking perfect as if nothing had happen to it . I would 100% recom... See more

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Rated 5 out of 5 stars

My car was hit whilst it was parked at a public car park. My insurer gave me a few options and I chose KC Autos. I’m glad I did. They collected my car and delivered it back a few days later. I had... See more

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Rated 1 out of 5 stars

Hasting insurance groups accident claims department (vision) allocated this company to carry out the repair to my cracked paneramic roof. I paid £450 excess and was given a fiat 500... See more

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Rated 5 out of 5 stars

Used this company via insurance due to my car being damaged. No issues whatsoever and would happily use them should I require work done in the future

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Rated 5 out of 5 stars

Very prompt on pick up, the recovery man explained about the car and where it was going he couldn't give an estimate of return but did say the company would be intouch which they were with 48 hours,... See more

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Rated 5 out of 5 stars

KC Autos picked my car up after the accident, and repaired my car in a very good time frame You literally cannot tell that my car was involved in an accident. They have done a great job. I would h... See more

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Rated 5 out of 5 stars

Reairs done quickly, I was kept informed of progress, the car was returned quickly to me after I paid, the repairs were done well and the car had been cleaned inside and out

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Rated 1 out of 5 stars

Unprofessional company. Don't keep you informed of any repair works. Also my battery was fine before going into them and was knackered when it came out. They knew about this however failed to tell m... See more

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Rated 5 out of 5 stars

Perfectly repaired and both the interior and exterior of the car are the cleanest ihave seen it since I acquired it 4.5 years ago x Many thanks.

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Rated 1 out of 5 stars

(Northwich)My car went in for repair and the entire process has been nothing but stressful. I had to constantly chase for updates, even after the promised delivery dates had passed. No communicat... See more

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Rated 5 out of 5 stars

The repair service was very efficient from start to finish. I was informed and updated how the repair was progressing. Communication was excellent throughout. The repair was professionally done.... See more

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Rated 5 out of 5 stars

Great communication (SMS, calls, email), quick and well-done repair. I recommend KC Autos 100%, in particular their team in Stoke-on-Trent. Thank you.

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Rated 5 out of 5 stars

I had a paint issue with my new Ford custom MSRT van . Took it to Glen at KC and they got it booked in for me at their earliest convenience under Ford warranty. Good care was taken with the vehicle an... See more

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Rated 5 out of 5 stars

Absolutely lovely experience with these guys. Car went in through insurance, plenty of communication from them about updates regarding the works. I also paid privately for some works whilst they had i... See more

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Rated 5 out of 5 stars

Excellent service, kept up to date at all times and my car looks fantastic, Thank you. Certainly recommend you to family and friends

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Rated 5 out of 5 stars

They were quick to repair my Toyota due to a minor collision after being messed about by the insurance company. The car looked like new again.

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Rated 5 out of 5 stars

Excellent service from car being collected to it be delivered back, which was in a very reasonable timeframe. The workmanship is to a very high standard as per BMW original supply with no signs of a r... See more

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Rated 5 out of 5 stars

I needed my car to be repaired by a Skoda Authorised repair centre. Great service from start to finish. Would definitely recommend and would use them again if in need of a repair.

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Rated 1 out of 5 stars

Absolutely worst place to take your car for a repair. After seeing negative reviews of this garage online I told my insurer ESURE I would prefer a Mercedes garage for the repairs to my car but the... See more

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Rated 5 out of 5 stars

They kept me up to date with everything before anyone else did. Brought my original date forward and collected it from my house no hassle. They did an amazing job with my car, looks brand new! Thank y... See more

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Rated 5 out of 5 stars

Jodie was very helpful and sorted everything for me. They were persistent in getting my claim sorted and my car organised and arranged everything so I’d definitely recommend

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Rated 5 out of 5 stars

My car was repaired to the highest standard. The process was great and my car looks better than before. I recommend KC Auto Accident repair Centre.

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Dent Removal Service
  3. Auto Repair Shop

Written by the company

KC Autos is a trusted name in UK accident repair, proudly serving drivers and insurers across northwest England. With a strong focus on quality, safety, and service, we deliver expert vehicle repairs using the latest technology and hold several prestige vehicle manufacturer approvals, enabling structural steel and aluminium repairs. Our dedicated team is committed to providing a seamless customer experience—from first contact to vehicle handover—ensuring your car is repaired to the highest standards with minimal disruption. At KC Autos, your satisfaction is our priority.

Lifetime workmanship guarantee

Take a look at this benefit!

Take a look at this benefit!
Our workmanship comes with a lifetime gaurantee, and we aim to deliver total satisfaction to our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

KC autos did an excellent job

KC autos did an excellent job. My car came back to me in the condition it was in when it was new. Thanks!

March 12, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for the great feedback. We're really pleased to hear you’re happy with the work and that your car came back looking like new, your comments are very much appreciated.
The KC Autos team.

Rated 5 out of 5 stars

Thorough professional

March 12, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review. We really appreciate your feedback and are glad you found our service professional.
The KC Autos team.

Rated 5 out of 5 stars

Have done a great job repairing my car…

Have done a great job repairing my car very impressed

March 10, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for the great review. We're really pleased you're happy with the repair and appreciate your feedback.
The KC Autos team.

Rated 5 out of 5 stars

Good service

February 24, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thankyou so much for your 5 star review,
The KC Autos team.

Rated 5 out of 5 stars

Provision was made for courtesy car and…

Provision was made for courtesy car and everything went smoothly.

March 5, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your feedback! We're glad everything went smoothly and that the courtesy car helped make things easier for you.
KC Autos team.

Rated 5 out of 5 stars

Really easy experience

Really easy. No hassle. Updated all the time. Picked it up and delivered it back. Nice people too.

March 3, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thanks so much for your kind words! We're glad the process was easy and our updates and service made it hassle free.
We really do appreciate your feedback.
The KC Autos team.

Rated 5 out of 5 stars

Had my car ready bang on time and…

Had my car ready bang on time and couldn’t tell that it had been in a crash

March 6, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thanks so much for the lovely feedback! We're really glad your car was ready on time and that it looks like it’s never been in a crash.
The KC Autos team.

Rated 5 out of 5 stars

Perfectly repaired.

Perfectly repaired and both the interior and exterior of the car are the cleanest ihave seen it since I acquired it 4.5 years ago x
Many thanks.

March 3, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review. We're really pleased to hear you're happy with the repair and that your car came back looking so clean inside and out. We really appreciate your feedback.
Many thanks,
KC Autos team.

Rated 1 out of 5 stars

Worse experience ever

Worse experience ever. Been rear ended and had to insist that the insurance sent an engineer to inspect my car, as this garage saying it was cosmetic damage only. Rear crash bar was bent and missed things in the front bumper. Currently in dispute with my insurance company as I do not trust them to carry out repairs to a sufficient standard - especially when their engineer seemed to busy telling me that my insurance company was not paying for front bumper (reference Audi hit me into rear an forced me into a trailer / van in front) despite engineers report clearly stating front bumper was included in accident related damage. My overall impression is not a positive one, and not one I would trust dealing with any repairs on my car. Avoid

March 6, 2026
Unprompted review
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

KC Autos endeavours to provide exceptionally customer service at all times, unfortunately circumstances dictated the outcome which was totally out of KC Autos control.
The KCA team

Rated 5 out of 5 stars

Efficient

Efficient, staff pleasant and helpful.
Thanks to Leon I got an automatic car from Enterprise.
Car was completed on date given.

March 5, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review. We’re pleased to hear you found our service efficient and our team helpful. Leon will be happy to know arranging the automatic car helped, and we’re glad your vehicle was completed on time.
KC Autos Team

Rated 5 out of 5 stars

Spot on

Spot on - Great repair work and went above and beyond for me in respect of other work I asked to be completed at the same time.

February 27, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for the fantastic feedback! We’re delighted you were happy with the repair work and that we could help with the additional jobs at the same time.
We really appreciate your review.
– The KC Autos Team 🚗

Rated 3 out of 5 stars

Would of been great however I took my…

Would of been great however I took my car for an MOT the day after getting it returned for KC Autos only to have it fail because there was no indicator lights on my rear end (where I was crashed into and was repaired) actually body work job is brilliant but lacks communication and was really disappointed with the MOT as I had to then pay for a new indicator bulb..

March 2, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your feedback. We’re really pleased to hear you were happy with the bodywork repair, but we’re very sorry to learn about the issue with the rear indicator and the inconvenience this caused you with your MOT.
We’d really appreciate the opportunity to look into this further, our GM will call you later to discuss in more detail.
The KC Autos Team.

Rated 5 out of 5 stars

Top marks

Kept in touch with me all through the repair process and the guy who picked my car up and dropped it back to me was really friendly

February 13, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review. We're glad you felt well informed throughout the repair and that our collection and delivery driver looked after you.
We really appreciate your feedback!
– The KC Autos Team 🚗

Rated 5 out of 5 stars

Alan Yen

I needed some help with verifying my car warranty.
Alan Yen spent the time to get me the information I needed which is worth a lot to me. Thank you Alan.
Tom McDonald

March 2, 2026
Unprompted review
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thankyou for review, always happy to assist wherever we can,
The KCA team.

Rated 5 out of 5 stars

Dent and scratches repaired

Dent and scratches repaired. Car looks as good as new. Ready on time. Really good job.

February 19, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review of KC Autos.
We’re delighted to hear you’re happy with the dent and scratch repairs and that your car looks as good as new. It’s also fantastic to know everything was ready on time.
We really appreciate your feedback.
The KC Autos Team.

Rated 5 out of 5 stars

Astonishing Quality and Detail. Highly Recommend.

My vehicle was collected from my home address and was with KC Autos for a little over 2 weeks. Communication was clear and concise through the process. Given the extent of the damage I consider this a fair turnaround and my vehicle was delivered back to me on their transport truck. The repairs are brilliant. You would no longer be able to tell that the vehicle had been involved in an accident. The attention to detail is brilliant. Although KC Autos were automatically distributed my claim through insurance, I would highly recommend them for any vehicle repairs.

February 23, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review and for sharing your experience with KC Autos.
We’re really pleased to hear you were happy with the communication, collection and delivery service, and that you felt the turnaround time was fair. Most importantly, it’s great to know you’re delighted with the quality of the repairs and attention to detail.
Your recommendation truly means a lot to our team. If you ever need us again, we’re always here to help.
Kind regards,
The KC Autos Team 🚗

Rated 5 out of 5 stars

Great service and car was immaculate on…

Great service and car was immaculate on return.

February 18, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind words! We’re glad your car was returned looking immaculate and that you’re happy with our service, it is exactly what we strive to achieve.
— The KC Autos Team

Rated 5 out of 5 stars

These people are FANTASTIC!

The service, the standard of work, the finish - excellent.

My terrible driving ruined my beautiful van and they fixed it perfectly and efficiently

February 25, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic feedback! We’re thrilled we could get your van back to its best and that you’re happy with the repair and finish.
— The KC Autos Team

Rated 4 out of 5 stars

Repair done well.

Repair done well.
Car lovely and clean on return.
Took longer than expected.
Nice friendly staff on calls

February 26, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your feedback! We’re glad your car came back clean and that our team was friendly. We really do appreciate your patience and understanding.
— The KC Autos Team

Rated 5 out of 5 stars

My car was in an accident and the claim…

My car was in an accident and the claim company sent it to KC Autos Knowsley. Thank god they did as KC is a wonderfully ran company.
Spoke to Neil several times with regards to communication on timelines and updates etc. fixed every issue the car had, and had it back to me (delivered to my door!) within 3 weeks.
Surprised to see they even valeted my car while they had it, so my MG genuinely came back to me in better shape than it left me in haha.

Thank you KC & thank you Neil.

February 27, 2026
Unprompted review
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you so much for your wonderful review! We’re thrilled Neil and the team could keep you informed, fix every issue, and return your MG looking even better than before. Your kind words mean a lot to us!
Thanks again,
— The KC Autos Team

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